Manage Justfit

How to cancel JustFit in nigeria and recover your money

Understanding JustFit and why you might want to cancel

JustFit is a subscription-based fitness app that delivers guided workouts, dance routines and premium content through your phone or web browser. You access the service via the JustFit mobile app or your online account at justfit.app, and you can purchase subscriptions through the iOS App Store, Google Play Store or directly from the JustFit website.

If you've signed up for JustFit and now find yourself not using it, paying for content you don't access, or simply wanting to explore other fitness options, cancelling is straightforward-but only if you follow the right steps for your payment method. At Stopee, we help thousands of Nigerians cancel unwanted subscriptions every month, and we know how confusing these platforms can be. This guide walks you through every option, your rights, and how to get a refund if you qualify.

Why people cancel JustFit

You might cancel JustFit for several valid reasons: you've found a fitness app that suits you better, your budget has tightened, you're not finding the workout content engaging, or life circumstances have changed and fitness feels less urgent right now. Whatever your reason, you deserve a straightforward cancellation process-and that's what Stopee helps you achieve.

JustFit pricing plans and subscription costs in nigeria

Before you cancel, understanding what you're paying for helps you decide if downgrading or pausing is a better option than full cancellation.

Current pricing structure

Prices vary depending on which platform you used to subscribe (App Store, Google Play or web) and current exchange rates at the time of purchase. The amounts shown are approximate Nigerian Naira conversions. If you signed up via the App Store or Google Play, your actual charge appears in their respective currencies but converts to Naira on your bank statement.

How to check your current plan

Log into your JustFit account or check your App Store/Google Play subscription settings to see exactly which plan you're on and when your next billing date falls. Knowing your billing cycle is critical because cancelling just 24 hours before renewal stops the next charge.

Your consumer rights and protections in nigeria

Nigerian consumer law gives you specific protections when you purchase digital services, and understanding these rights empowers you to cancel confidently and pursue refunds if necessary.

Federal competition and consumer protection act (FCCPA) protections

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces the FCCPA, which protects you against unfair contract terms, misleading advertising and unauthorized charges. Under this law, you have the right to clear information about what you're purchasing, transparent billing practices and fair dispute resolution. If a company makes cancellation difficult or hides key terms, you can file a complaint with the FCCPC.

Specifically, the FCCPA requires that subscription services give you easy cancellation mechanisms and clear refund policies. If JustFit's cancellation process is deliberately confusing or the refund policy contradicts what was advertised at signup, the FCCPC can intervene on your behalf.

Distance selling regulations and your right to cancel

When you purchase JustFit online (whether through their website or an app store), distance selling rules apply. Many digital services in Nigeria offer a 14-day "cooling-off" period-a window where you can change your mind and request a refund without penalty, as long as you cancel before the service term ends or before promotional bonuses are used.

This is not automatic; you must request it within the specified timeframe. Stopee advises documenting your cancellation request with screenshots and timestamps so you have proof if a dispute arises later.

How to cancel JustFit step-by-step

Your cancellation method depends entirely on where you bought your subscription. Follow the steps for your platform exactly, and cancel at least 24 hours before your billing date to prevent a surprise charge.

Cancel via the apple app store (iOS)

If you subscribed using your iPhone and paid through Apple's App Store, you must cancel through Apple's settings, not through the JustFit app itself.

1. On your iPhone, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap JustFit.
5. Tap Cancel Subscription and confirm.
6. A cancellation confirmation appears immediately; screenshot it for your records.

Warning: Deleting the JustFit app from your phone does not cancel your subscription. Your payment will renew automatically unless you cancel through Settings.

Pro tip: If you use family sharing on your Apple account, check that you're logged in as the account holder before attempting cancellation. Family members cannot cancel subscriptions purchased by the primary account owner.

Cancel via google play store (Android)

Android users who paid through Google Play must cancel within Google Play, not in the JustFit app itself.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find and tap JustFit.
5. Tap Cancel subscription.
6. Follow the on-screen prompts and confirm your cancellation.

Warning: Like the App Store, deleting the JustFit app does not cancel your subscription automatically.

Pro tip: Google Play processes cancellations quickly, usually within a few minutes. If your next billing date is within 48 hours, cancel immediately to be safe.

Cancel via the JustFit website (direct credit card or PayPal)

If you subscribed directly on justfit.app using a credit card, debit card or PayPal, you cancel through your account dashboard.

1. Open your web browser and visit justfit.app/my-account.
2. Sign in using the email address and password you used at signup.
3. Look for a section labeled Subscriptions, Billing or My Plans.
4. Locate your active JustFit subscription and select the option to manage or cancel it.
5. Follow the cancellation steps and confirm your request.

If you cannot find the subscription management section or encounter an error, contact JustFit support directly via the Feedback or Contact Us button within the app. Include the exact email address you used at checkout and a clear statement that you wish to cancel your subscription.

Pro tip: JustFit's support team often responds within 24-48 hours. Keep a copy of your request email for reference when following up.

What happens immediately after you cancel

Cancelling your JustFit subscription triggers several changes to your account and access, and knowing what to expect reduces confusion and prevents accidental re-subscription.

Your access to JustFit content

If you cancel before your paid period ends, you typically retain full access to all JustFit content-including VIP workouts and dance routines-until your current billing cycle expires. This means if your monthly subscription renews on the 15th and you cancel on the 5th, you can still use all premium features until the 15th.

However, if JustFit issues a refund immediately, your access may be revoked right away. Always confirm the terms before you cancel.

Stopping automatic renewal

Cancelling halts all future automatic charges. Your subscription will not renew after the current paid period ends. This applies regardless of whether you cancelled through App Store, Google Play or the JustFit website-each platform recognizes the cancellation and stops billing.

Pro tip: Set a phone reminder for your final access date. On that date, take screenshots of any saved workouts or progress you want to keep, since you'll lose access once the period expires.

Your account and personal data

Cancelling a subscription does not automatically delete your JustFit account or the personal information you provided (email, name, payment details). Your profile remains intact, and you could theoretically resubscribe later using the same account.

If you want JustFit to delete your account and data permanently, you must request this separately through the app's Contact Us section or by emailing JustFit support. Data deletion requests typically take 7-14 days to process and are permanent.

JustFit refund policy and how to claim yours

Refunds are not automatic when you cancel. Your eligibility depends on when you purchased, which platform you used and whether you've consumed the service. Stopee helps you understand the specific rules that apply to you.

Refunds for subscriptions purchased directly on JustFit's website

JustFit (operated by Enerjoy Ltd) advertises a 14-day 100% money-back guarantee for direct website purchases. You qualify if you request a refund within 14 days of your initial purchase, you have not redeemed any promotional extras or free trial periods, and you cancel before the subscription term ends.

Enerjoy also honours a 30-day cancel-for-full-refund option. If you cancel within 30 days of initial purchase and before your subscription term expires, you can request a full refund. Refunds process back to your original payment method within approximately 14 business days.

Warning: If promotional content (free trial, bonus workouts) was included in your purchase and you used it before requesting a refund, your refund claim may be denied or reduced.

Refunds for app store (iOS) and google play (Android) purchases

Refunds for purchases made through Apple's App Store or Google Play are handled directly by Apple and Google, not by JustFit. Your refund request goes to the platform where you paid.

Apple's refund policy: Apple considers refund requests on a case-by-case basis, typically within 30 days of purchase. Apple may grant refunds for accidental purchases, unauthorized charges or services you didn't use. Submit your request through Settings > [Your Name] > Media & Purchases > Report a Problem, then select the JustFit subscription and explain why you want a refund. Apple responds within 24-48 hours.

Google Play's refund policy: Google Play grants refunds within 48 hours of purchase if you request them through the app's order history. For cancellations beyond 48 hours, Google evaluates requests individually and may approve refunds if you can demonstrate the service was not as advertised or was obtained through fraud. Contact Google Play support and provide your order number and reason for the refund request. Approval decisions appear in your account within approximately 72 hours.

Exceptions and special refund cases

Several situations may trigger a refund even outside the standard windows:

• Accidental purchase: If someone else used your account or you purchased by mistake, submit a refund request immediately with an explanation. One refund per user is typical.
• Unauthorized charge: If a charge appears on your statement that you did not authorize, you can dispute it through your bank or payment provider and file a complaint with the FCCPC simultaneously. This accelerates resolution.
• Service failure: If JustFit was unavailable for extended periods or advertised features were not delivered, you may have grounds for a partial or full refund under consumer protection law.

To request a refund, use the app's Feedback or Contact Us button and include: your name, email address, order/transaction ID, the date you purchased, the reason for your request and any supporting screenshots or bank statement excerpts.

Common mistakes people make when cancelling JustFit

We understand how frustrating it feels to realize you've made a cancellation mistake and potentially lost money. These are the slip-ups Stopee sees most often-and how to avoid them.

Mistake 1: deleting the app without cancelling the subscription

This is by far the most common error. You delete JustFit from your phone believing you've cancelled it, then a charge hits your account weeks later. The app removal and subscription cancellation are completely separate actions. Deleting the app only removes the software from your device; it does nothing to stop billing.

Always cancel through Settings (App Store), Google Play or the JustFit website before deleting the app. Keep the app installed until after you've confirmed cancellation in writing.

Mistake 2: cancelling too close to your billing date

If your subscription renews on the 15th and you cancel on the 14th, you might be charged before the cancellation processes. Platforms like Google Play can take several hours to register a cancellation. Cancel at least 24 hours (ideally 48 hours) before your next billing date to ensure the system processes your request in time.

Pro tip: Set a phone reminder for three days before your billing date. Use that reminder to log in and cancel immediately, giving yourself a safety buffer.

Mistake 3: not requesting a refund when you qualify

Many people cancel their subscription but don't realize they have a refund right. JustFit's 14-day money-back guarantee and 30-day cancel-for-full-refund option are not automatic; you must actively request them. If you cancel but don't ask for your money back within the window, you've lost it.

As soon as you decide to cancel and you're within 30 days of purchase, request a refund in the same message where you request cancellation. Be explicit: "I wish to cancel my subscription and request a full refund under your 30-day money-back guarantee."

Mistake 4: cancelling through the wrong platform

If you subscribed via Google Play, cancelling through the JustFit app won't work. Similarly, if you signed up on the website and try to cancel in the Apple App Store, nothing happens. Match your cancellation method to your purchase method exactly.

When in doubt, log into the service where you paid (Google Play, App Store or justfit.app) and look for subscription settings there.

Mistake 5: not keeping proof of your cancellation

If a charge appears after you cancel, you need evidence that you requested cancellation. Screenshots of your cancellation confirmation, confirmation emails and dated proof of your request protect you if you need to dispute a charge with your bank or escalate to the FCCPC.

Immediately after you cancel, capture screenshots showing the cancellation confirmation, the date and your account status. Save any confirmation emails JustFit sends you as well.

Checking what to do after your cancellation is complete

Once you've submitted your cancellation request, follow this checklist to ensure everything proceeds smoothly and no surprise charges occur.

Immediate actions (within 24 hours)

• Screenshot your cancellation confirmation or save the confirmation email.
• Log back into the platform where you cancelled (App Store, Google Play or justfit.app) and verify that JustFit no longer appears as an active subscription.
• Check that your account status shows "Cancelled" or "No Active Subscription."
• Note your final billing date (the last day you have access).

Before your final billing date

• Continue using JustFit to your satisfaction; you've paid for this access.
• If you have favourite workouts or saved progress, take screenshots or download them if the app allows it.
• Review your fitness goals and research alternative apps if needed.

After your final billing date

• Log in to verify that your access has been revoked and the app shows a message requesting resubscription.
• Delete the JustFit app from your phone if you no longer want it installed.
• Monitor your bank statement for the next 30 days to confirm no additional charges appear.

If charges continue after cancellation

• Contact your bank or payment provider immediately and report the unauthorized charge.
• Request a dispute and provide your cancellation confirmation as evidence.
• Simultaneously, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng if JustFit refuses to acknowledge your cancellation.
• Keep all correspondence and screenshots in one folder for your records.

How stopee helps you stay in control of your subscriptions

Cancelling JustFit is straightforward once you know the right steps-but tracking multiple subscriptions, remembering billing dates and managing refund deadlines across different platforms is where most people slip up. That's exactly why Stopee exists.

Stopee helps you track active subscriptions, reminds you before billing dates arrive and guides you through cancellation for any service-whether it's fitness apps, streaming platforms, software tools or online memberships. By using Stopee, you reclaim control of your money and ensure you never pay for a service you're not using.

Thousands of Nigerian consumers have used Stopee to cancel unwanted subscriptions, recover refunds and prevent future charges. Whether you're cancelling JustFit today or want to audit all your subscriptions, Stopee gives you the clarity and confidence to make informed decisions about your spending.

Contact information and escalation routes

If JustFit support does not respond to your cancellation or refund request within 7 business days, escalate your complaint to the appropriate authority.

JustFit support contact

Reach out to JustFit support using the Contact Us or Feedback button within the JustFit mobile app. Include your full name, email address, phone number, subscription details and a clear description of your cancellation or refund request. Keep a dated copy of your message.

The registered business address for JustFit in Nigeria (Enerjoy Ltd) can be referenced in your communication as the official entity responsible for your subscription, though most support queries are handled through the app interface.

Escalation to the federal competition and consumer protection commission (FCCPC)

If JustFit does not honour your cancellation request, refuses a refund you qualify for, or continues billing after you cancel, file a formal complaint with the FCCPC. You can submit complaints online at www.fccpc.gov.ng or through the FCCPC's complaint portal. Include:

• Your full name and contact details
• A description of the issue (unauthorized charges, refusal to cancel, false advertising)
• Dates and times of relevant communications
• Copies of cancellation requests, confirmations and payment receipts
• Bank statements showing the disputed charges

The FCCPC takes consumer complaints seriously and can compel companies to refund money or cease unfair practices. Your complaint is free to file and can result in action within 30-90 days.

Chargebacks through your bank

If you paid by debit or credit card and JustFit charges you after cancellation, contact your bank's dispute department and request a chargeback. Provide your cancellation confirmation as evidence. Most banks process chargebacks within 30-60 days and typically side with consumers in subscription disputes when evidence is clear.

Stopee has helped thousands of Nigerian consumers cancel subscriptions, recover refunds and protect their accounts from unwanted charges. Start your cancellation journey today and take back control of your spending.