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How to cancel new internationalist and claim your refund in canada

What is new internationalist and why you might cancel

New Internationalist is a global magazine and digital publisher dedicated to reporting on social justice, human rights and international development. You can access their content through print subscriptions, digital platforms, and in-app purchases via Apple's App Store. Many Canadian subscribers choose this publication to stay informed on world issues that mainstream media often overlooks.

If you've decided to cancel your New Internationalist subscription, you're not alone. Life circumstances change, reading habits shift, and sometimes a publication simply no longer matches your needs. The good news is that Stopee has helped thousands of Canadians navigate subscription cancellations with confidence, and we're here to walk you through the exact steps you need to take.

When cancellation makes sense

You might want to cancel if you're not reading the issues, prefer free news sources, or need to cut subscription costs. You might also cancel if you've switched devices or prefer a different news format. Whatever your reason, Stopee recognizes that your subscription should work for you, not against you.

Why this guide matters

New Internationalist offers multiple subscription entry points (website, Apple App Store, postal mail options). Each has different cancellation rules, refund eligibility, and timelines. This guide unpacks every method so you can cancel on your terms without losing money or getting charged unexpectedly.

Your consumer rights in canada under subscription law

Canadian consumer protection law gives you specific rights when you subscribe to services. Before you cancel, it's worth understanding what the law requires of New Internationalist and what you can demand if the company resists.

Key protections under the competition act

The Canadian Competition Act requires that businesses clearly disclose subscription terms before you buy. New Internationalist must inform you of the cost, renewal frequency, cancellation method, and refund policy upfront. If they buried these details or made cancellation unreasonably difficult, that's potentially unfair.

If New Internationalist refuses to process your cancellation or withholds a refund you're entitled to, you can escalate to your provincial consumer protection authority or Canada's Competition Bureau. Stopee recommends documenting every cancellation attempt (screenshots, emails, dates) so you have proof if you need to file a formal complaint.

Refund rights and the unused portion rule

Under most provincial consumer protection statutes, you're entitled to a refund for the unused portion of your subscription if you cancel before the renewal date. New Internationalist's own policy states this applies to website cancellations. For Apple in-app subscriptions, Apple's refund policy governs, but you still have the right to request a refund for the current period if you act within 14 days of the charge.

New internationalist subscription plans and pricing

Here's what you're currently paying and what each plan includes.

Why your plan matters for cancellation

If you're on an auto-renewing plan, you must cancel before the renewal date to avoid the next charge. If you're on a non-renewing plan, you only need to cancel if you want to delete your account or stop receiving communications. Stopee emphasizes that knowing your plan type is the first step to a successful cancellation.

How to cancel your new internationalist subscription

The cancellation process differs depending on where you bought your subscription. Follow the steps for your specific platform.

Cancel via the new internationalist website

This is the fastest and most reliable method if you subscribed directly through New Internationalist's digital platform.

1. Go to the New Internationalist digital platform at digital.newint.com.au/help (this is their main help portal)
   • Use the same email address and password you registered with
   • If you've forgotten your password, click "Forgot password" before logging in
2. Look for "Account," "Subscriptions," or "Manage Your Subscription" in the main menu
   • This location varies depending on when the website was last updated
   • Check the top right corner first, where profile icons typically appear
3. Select your active subscription
   • You may see multiple subscriptions if you've previously purchased
   • Click on the one you want to cancel
4. Click "Cancel subscription" or "Cancel recurring payment"
   • The site will ask for a reason (optional but useful feedback)
   • You may see a retention offer; ignore it if you're certain
5. Confirm the cancellation
   • Screenshot the confirmation page immediately
   • Check your email for a cancellation confirmation within 24 hours
6. Request your refund if the cancellation page doesn't guarantee one
   • Reply to the confirmation email and request a refund for unused months
   • Include your account number and original purchase receipt
   • Reference the Competition Act consumer rights section if they hesitate

Pro tip: If the website cancellation link is broken or missing, contact New Internationalist's customer support by email with your account details. Stopee recommends keeping a copy of this email for your records.

Cancel your apple app store subscription

If you subscribed through the Apple App Store on iPhone, iPad, or Mac, you cancel through your Apple ID settings, not the app itself.

1. Open Apple ID settings on your device
   • On iPhone or iPad: go to Settings, tap your name, then select "Subscriptions"
   • On Mac: open System Settings, click your Apple ID at the top, then Subscriptions
   • On web: visit appleid.apple.com, sign in, and go to Subscriptions
2. Find New Internationalist in your active subscriptions list
   • Scroll through if you have multiple subscriptions
   • Check the renewal date to confirm which subscription is active
3. Tap or click on the New Internationalist subscription
   • You'll see your plan, price, and renewal date
   • Look for an "Edit," "Manage," or "Cancel Subscription" button
4. Select "Cancel subscription"
   • Apple will confirm the cancellation date (usually the current billing period end)
   • You'll keep access until that date
5. Confirm by tapping "Confirm cancellation"
   • Take a screenshot of the confirmation
   • You'll receive an email confirmation from Apple within minutes

Warning: You must cancel at least 24 hours before your next renewal date. If you're within 24 hours of renewal, you may not be able to cancel the upcoming charge on the app. If this happens, contact Apple Support directly and request a refund for the charge you can't prevent.

Pro tip: Mark your renewal date on your calendar so you never miss the cancellation window. Stopee recommends setting a phone reminder for 3 days before renewal.

Cancel by email or customer support request

If neither of the above methods works, contact New Internationalist's customer support team directly.

1. Visit digital.newint.com.au/help and look for a "Contact Us" or "Support" link
   • Scroll to the bottom of the help page for email addresses
   • Note the email address for customer support
2. Compose an email with the subject line: "Subscription cancellation request"
   • Keep the tone professional and direct
   • Avoid emotional language or complaints
3. Include these details in the email body:
   • Your full name and registered email address
   • Your account number (if you have it)
   • The subscription plan you're cancelling (e.g., "12-month auto-renewing")
   • Your original purchase receipt or date (copy and paste the receipt into the email)
   • A simple statement: "I request cancellation of my subscription effective immediately"
4. Send the email and wait for a reply
   • New Internationalist typically responds within 2 to 3 business days
   • Check your spam folder if you don't hear back in 4 days
5. If they don't cancel within 5 business days, follow up with a second email
   • Reference the first email and ask for a completion date
   • Keep copies of all correspondence

Pro tip: Send emails during business hours (9 a.m. to 5 p.m. UK time, since New Internationalist is based in Oxford). You'll get a response faster.

Cancel by postal mail (registered letter)

This is the slowest but most documented method. Use it if you've tried other options and they've failed, or if you want a formal legal record.

1. Prepare a cancellation letter on plain paper
   • Date the letter at the top
   • Address it formally: "To the Subscription Department"
   • Include: your full name, registered email, account number (if you have it), and subscription plan
   • Write: "I hereby request cancellation of my subscription effective immediately. Please confirm cancellation in writing."
   • Sign the letter in pen
2. Address the envelope to:
   • New Internationalist
     The Old Music Hall
     106-108 Cowley Road
     Oxford OX4 1JE
     United Kingdom
3. Send via Canada Post with tracking
   • Visit a post office and request "Registered Mail" with return receipt
   • This costs approximately $12-15 CAD and takes 7 to 10 business days
   • You'll receive proof of delivery
4. Keep your proof of mailing
   • Store the Canada Post receipt and tracking number
   • Take photos of both sides of the letter you sent
   • Keep the signed return receipt when it arrives
5. Allow 10 to 15 business days for a response
   • New Internationalist must acknowledge the letter within this timeframe under UK consumer law
   • If you don't hear back, you have documented proof of your cancellation request

Warning: Postal cancellation takes the longest and costs the most. Stopee only recommends this as a last resort after other methods have failed.

What happens after you cancel

Cancellation doesn't mean instant loss of access. Here's what to expect in the days and weeks following your request.

Your access continues until the current period ends

Whether you cancel via website, app, or email, your subscription remains active through the end of your current billing period. If you're on a yearly plan and you cancel in month 3, you keep access through month 12. If you're on a monthly plan, you keep access through the end of that month.

This is intentional and fair. You've paid for the full period, so New Internationalist grants continued access. Stopee considers this a win: you get the full value of what you paid.

No more charges after cancellation

Once your cancellation is confirmed, you will not be charged again. Your payment method is removed from the subscription. If you see another charge after your cancellation date, that's a billing error and you should dispute it immediately with your bank or Apple.

Your account remains active unless you request deletion

Cancelling a subscription does not delete your account. You can still log in, view your archive access, and manage your preferences. If you want your account fully deleted, you must explicitly request account deletion in your cancellation email. New Internationalist's privacy policy governs how long they retain your data after deletion, but you can ask them to confirm their data retention timeline.

Will you get a refund?

Your refund eligibility depends on which subscription method you used and when you cancel relative to your billing date.

Website subscriptions (full refund for unused time)

New Internationalist's stated policy offers a full refund for the unused portion of your subscription if you cancel via their website. This means if you subscribed for 12 months at $54.99 and cancel after 3 months, you should receive a refund of approximately $41.24 (9 months of unused time, prorated).

You don't automatically receive this refund. After your website cancellation is processed, send a reply email to the cancellation confirmation requesting your refund in writing. Include your calculation if the automated refund didn't occur within 7 business days.

Apple app store subscriptions (refund if within 14 days of charge)

Apple's refund policy allows you to request a refund for an in-app subscription within 14 days of the charge. If you cancel your subscription and haven't used the service meaningfully in those 14 days, contact Apple directly through Settings > [Your Name] > iTunes and App Store > [Your Apple ID] > View Apple ID > Purchase History. Find the New Internationalist charge, tap "Report an Issue," and select "Request a refund."

Apple will evaluate your request and either approve or deny the refund within a few days. If they deny it, you can appeal once. Stopee recommends being clear about why you're requesting a refund (e.g., "I did not use the subscription and realized it was not right for me").

Warning: You cannot request a refund for a charge older than 14 days using Apple's built-in system. If more than 14 days have passed, contact New Internationalist's support team directly and cite your consumer protection rights under Canadian law.

Postal mail cancellations (refund timing)

If you cancel by registered mail, you're entitled to the same refund as a website cancellation. However, New Internationalist typically requires 20 to 30 business days to process postal requests. Include a note in your letter asking for a refund and confirm your original payment method (credit card, debit card, or PayPal) so they process it to the same source.

Common mistakes that delay cancellation and cost you money

Cancellation seems straightforward, but small errors can leave you charged and frustrated. Here are the traps Stopee has seen countless times.

Confusing cancellation with account deletion

Many people think cancelling a subscription deletes their account. It doesn't. You'll still receive emails from New Internationalist unless you unsubscribe from their mailing list separately. If you truly want no contact, you must explicitly request account deletion and data removal in your cancellation email. Write: "Please also delete my account and remove my personal data as per your privacy policy."

Cancelling the app instead of the subscription

If you have the New Internationalist app on your phone, deleting the app does NOT cancel your subscription. Charges will continue. You must cancel through your Apple ID settings, not by uninstalling the app. Stopee emphasizes this because it's the single most common mistake with app-based subscriptions.

Missing the auto-renewal deadline by hours

Apple subscriptions renew at the exact time your billing cycle started. If you signed up at 3 p.m. on January 15, your next charge hits at 3 p.m. on January 22 (for weekly) or 3 p.m. on February 15 (for yearly). You must cancel before that exact moment. Set phone reminders 3 days and 1 day before renewal so you never miss the window.

Not keeping proof of cancellation

You cancel, believe it's done, then see a charge 30 days later. Now you have no proof you cancelled. Stopee recommends screenshotting every confirmation page, every confirmation email, and the current date. Store these in a folder labeled "Cancellations" on your phone or computer. If you need to dispute a charge, you have documented proof.

Forgetting to request your refund in writing

New Internationalist won't automatically refund you for unused time. After the cancellation is confirmed, follow up with an email requesting your refund. State your cancellation date, your refund amount, and your original payment method. If they don't respond in 7 business days, Stopee recommends escalating to your provincial consumer protection authority.

Cancellation checklist for new internationalist

Use this checklist to ensure you cancel correctly and don't leave money on the table.

After you cancel: what to do next

Cancelling is only half the battle. Once it's done, take these steps to protect yourself and avoid future unwanted charges.

Unsubscribe from new internationalist emails

You'll likely continue receiving marketing emails from New Internationalist after your subscription ends. Scroll to the bottom of any email and click "Unsubscribe" or "Manage Preferences." This disconnects you from their mailing list without affecting your cancellation.

Monitor your bank and credit card statements

For the next 60 days, check your bank or credit card statement each week. If you see a charge from New Internationalist after your confirmed cancellation date, contact your bank immediately and file a dispute. Provide your cancellation confirmation as proof. Stopee advises keeping all cancellation documentation for at least 6 months.

Delete the app if you wish

Now that your subscription is cancelled, you can safely delete the app from your phone if you no longer need it. This won't affect your cancellation status since your subscription is already terminated.

Leave a review if you wish

If your cancellation experience was particularly smooth or difficult, consider leaving an app review or contacting New Internationalist's management. Positive feedback reinforces good practices; constructive criticism encourages improvement. Many publishers use subscriber feedback to improve their cancellation processes.

How stopee helps you stay in control of your subscriptions

Cancelling one subscription is one thing. Managing dozens of recurring charges across multiple platforms is exhausting and error-prone. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and take back control of their spending.

Our guides cover every major subscription service in Canada, from streaming platforms to magazines to software. We're here to ensure you know your rights, understand the process, and never lose money to accidental renewals again. Whether you're cancelling New Internationalist or any other service, Stopee empowers you with step-by-step instructions, legal protections, and insider tips that companies don't advertise.

If your cancellation doesn't go smoothly or New Internationalist refuses to refund you, Stopee's consumer advocacy resources include templates for escalation letters, contact information for Canadian regulators, and guidance on disputing charges with your bank. You're not alone in this process, and you don't have to accept unfair practices.

Contact address for new internationalist

If you need to reach New Internationalist by mail or require official written confirmation of your cancellation request, use this address:

New Internationalist
The Old Music Hall
106-108 Cowley Road
Oxford OX4 1JE
United Kingdom

Send any formal letters via Canada Post Registered Mail with return receipt so you have proof of delivery. Allow 10 to 15 business days for a response.