Manage Femometer

How to cancel your femometer subscription and protect your privacy

What is femometer and why you might want to cancel

Femometer is a fertility and menstrual cycle tracking app designed to help you log symptoms, monitor patterns, and predict ovulation using data-driven charts and algorithms. The app offers a free version with basic features, along with paid subscription tiers that unlock advanced forecasting, detailed analytics, and integration with compatible smart thermometers. Many Canadian users access Femometer through the Apple App Store or Google Play Store, while others subscribe directly through the app itself.

You might decide to cancel for several reasons: the subscription cost no longer fits your budget, you prefer a different tracking app, you've achieved your family planning goals, or you're concerned about how the app handles your sensitive health data. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you understand exactly what happens to your subscription and your data.

When cancellation makes sense for you

If you subscribed to Femometer during a trial period and realized the premium features don't match your needs, cancelling before the trial ends prevents unwanted charges. If you've been charged repeatedly and no longer use the app, cancelling stops future debits immediately. If privacy concerns about sharing fertility data with a third-party platform bother you, cancellation paired with account deletion gives you peace of mind. Stopee recommends reviewing your subscription twice a year to ensure every app you pay for delivers real value to your life.

The difference between cancellation and deletion

When you cancel a Femometer subscription, you stop paying for premium features, but your account and all your logged data remain in place. Once the current billing cycle ends, you lose access to paid features and the app reverts to its free tier. Deleting your account is a separate action that removes your data from Femometer's servers entirely. If you want to erase your fertility records completely, you must delete your account after (or instead of) cancelling your subscription.

Femometer pricing and subscription plans

Understanding what you currently pay helps you decide whether cancellation is the right move and what you'll lose access to.

The yearly plan offers the lowest per-month cost, but also locks you in for 12 months. If you're unhappy with Femometer, that yearly commitment can feel restrictive. Stopee advises checking your bank or card statements to confirm which plan you're enrolled in before you cancel, because refund eligibility often depends on your billing cycle.

Your consumer rights in canada and when to invoke them

Canadian consumer protection law gives you specific rights around digital subscriptions and automatic renewals, and knowing these rights empowers you to push back if Femometer resists your cancellation or withholds a refund you deserve.

Automatic renewal and disclosure requirements

Under most provincial consumer protection frameworks, companies must clearly disclose the cost, frequency, and terms of automatic renewal before you agree to them. Many provinces require that renewal terms be presented in plain language and that you must affirmatively consent to being charged. If Femometer failed to disclose renewal terms clearly or charged you without proper consent, you may have grounds to dispute the charge or demand a refund.

In Ontario, the Consumer Protection Act requires that companies obtain express informed consent before charging you for an automatic renewal and provide a simple, accessible way to cancel. British Columbia, Alberta, and Quebec have similar protections. If you believe Femometer violated these requirements, you can file a complaint with your provincial consumer protection authority and request a refund as a remedy.

Billing error and dispute resolution

If you were charged twice in a single month, charged after you attempted to cancel, or billed for a different amount than advertised, those are billing errors. You have the right to dispute unauthorized or incorrect charges with your credit card issuer or bank within a set timeframe (typically 60 days from the transaction). Keep all receipts, emails, and screenshots as evidence. Your payment provider will investigate and can reverse the charge if they find in your favour.

Stopee strongly recommends documenting every step of your cancellation attempt, including screenshots of confirmation pages and support ticket numbers. This documentation protects you if you need to escalate a dispute later.

Cooling-off and refund rights

Unlike some goods or services, digital subscriptions do not have a universal federal cooling-off period in Canada. However, some app stores (Apple and Google) offer limited refund windows. The Apple App Store allows refunds within 14 days of purchase if you request them directly through the app or your account settings. Google Play offers a similar 48-hour window for most subscriptions. If you purchased directly from Femometer, the company's refund policy applies, not the app store's policy.

How to cancel your femometer subscription by platform

Your cancellation method depends on where you made the purchase: through the app store on your phone, directly within the app, or via Femometer's website. Follow the route that matches your purchase method.

Cancelling through the apple app store (iPhone or iPad users)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name or profile icon).
3. Select Subscriptions.
4. Find and tap Femometer in the list.
5. Tap Cancel subscription or Cancel free trial (exact wording varies by iOS version).
6. Choose your reason for cancellation if prompted, then confirm by tapping Confirm cancellation.

Pro tip: Apple sends you a confirmation email immediately after you cancel. Your access to premium features continues until the end of your current billing cycle (you'll see the end date displayed on the subscription screen).

Warning: Simply deleting the Femometer app from your home screen does not cancel your subscription. You must follow the steps above or Apple will charge you again on your next renewal date.

Cancelling through google play (Android users)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions (or Manage subscriptions on older versions).
4. Tap Femometer.
5. Tap Cancel subscription.
6. Select a reason for cancellation and tap Continue, then confirm the cancellation.

Pro tip: Google Play also sends a confirmation email. Your premium access stays active through the end of your paid period, after which you drop to the free tier automatically.

Warning: Uninstalling the app does not cancel your subscription on Google Play. You must use the Subscriptions menu to cancel.

Cancelling a direct in-app or website subscription

1. Open the Femometer app and log in with your account email and password.
2. Navigate to your Profile or Account section (usually a gear icon or menu at the bottom of the screen).
3. Look for Subscription, Billing, or Manage subscription.
4. Tap or click Cancel subscription if the option is visible.
5. Follow any prompts to confirm your cancellation and note any confirmation number provided.

If you do not see a cancellation option in the app, try accessing your account through Femometer's website on a web browser:

• Visit Femometer's website and log in with your credentials.
• Go to your account settings or billing page.
• Look for subscription management or cancellation options.
• Click Cancel subscription and confirm.

Pro tip: If the cancellation button is missing or greyed out, the app may be routing your subscription through an app store instead. In that case, use the Apple App Store or Google Play method above.

Cancelling by contacting femometer support (email)

If you cannot find a cancellation option in the app, on the website, or through your app store, email Femometer support directly. This method creates a documented record of your cancellation request.

1. Compose an email to Femometer support (check their website or app for the correct support email address).
2. Include the following information in your email:
   • Your full name and account email address.
   • Your subscription plan (monthly, quarterly, or yearly) and the price you were charged.
   • The date you started the subscription.
   • A clear statement: "I request immediate cancellation of my Femometer subscription effective today."
3. Send the email and save a copy for your records.
4. Wait for a response (typically within 2-5 business days). Femometer should confirm your cancellation in writing.
5. Keep the support ticket ID or reference number provided in their reply.

Pro tip: If Femometer does not respond within a week, follow up with another email referencing your original message date and ticket number.

Cancelling by registered mail (last resort)

If email support does not respond or you want undeniable proof of delivery, send a written cancellation letter to Femometer's U.S. headquarters via registered mail.

1. Write a brief, formal letter on plain paper that includes:
   • Your name, address, and account email address.
   • Your subscription details (plan type, billing date, amount charged).
   • The date of your letter.
   • A clear statement: "I hereby request cancellation of my Femometer subscription, effective immediately. Please confirm receipt and cancellation in writing."
2. Place the letter in an envelope and address it to Femometer's U.S. headquarters (you may need to search their website for a mailing address or contact page).
3. Take the envelope to Canada Post and request registered mail with return receipt or trackable mail service. This proves delivery.
4. Keep your receipt and tracking number as evidence.
5. The return receipt will come back to you once Femometer signs for the letter.

Pro tip: Registered mail is slower but creates an ironclad paper trail. If Femometer later claims they never received your cancellation, the receipt proves otherwise. Stopee recommends this method only after other channels have failed.

What happens after you cancel your femometer subscription

Cancelling your subscription does not instantly delete your access or your data; understanding the timeline and what you can still do prevents frustration and confusion.

Your access during the final billing cycle

When you cancel, Femometer typically honors your paid time through the end of your current billing period. If you cancel on the 15th of the month but your monthly renewal was due on the 20th, you retain premium access from now until the 20th. After that date, premium features lock, and you revert to the free tier automatically. No additional charges will occur once you've cancelled.

This grace period allows you to finish logging important data or exporting your information before losing access to premium tools.

Your data and account after cancellation

Cancelling your subscription does not erase your account or any fertility data you've logged. Your cycle history, symptom notes, predictions, and personal information remain stored in your Femometer account. If you want to preserve this data, export or download it before cancellation if the app offers an export feature.

If you want to delete your account and all associated data permanently, you must submit a separate account deletion request. This is different from cancelling your subscription and requires explicit action on your part.

Reactivating a cancelled subscription

If you change your mind after cancelling, you can resubscribe to Femometer at any time. Your old account and data will still be there, waiting for you. Resubscribing through the same platform (Apple App Store, Google Play, or direct) typically restores your premium access immediately.

Refunds: when you might qualify and how to request one

Cancelling your subscription and receiving a refund are two separate actions. Stopee knows that many people assume cancellation automatically triggers a refund, so let's clarify the reality.

Refund eligibility depends on where you subscribed

If you subscribed through the Apple App Store, Apple handles all billing and refunds, not Femometer. You must request a refund directly from Apple through your Apple ID account or by contacting Apple Support. Apple's policy allows refunds within 14 days of purchase if you request them promptly.

If you subscribed through Google Play, Google manages refunds for subscriptions purchased through the Play Store. Request a refund through your Google Play account or Google Play Support. Google typically allows refunds within 48 hours of the charge for most subscriptions.

If you subscribed directly through Femometer (via the app using Femometer's payment processor or on their website), Femometer decides whether to refund you. The company is not obligated to refund usage or subscription time you've already received, but they may make exceptions for billing errors, accidental duplicate charges, or unauthorized transactions.

How to request a refund from your app store

Apple App Store refund request:

1. Go to reportaproblem.apple.com in your web browser.
2. Sign in with your Apple ID.
3. Find the Femometer charge in your purchase history.
4. Click Report a Problem and select a reason (e.g., "I was charged without permission" or "I want a refund").
5. Submit your request with details about why you want a refund.
6. Apple will review and respond within a few business days, often automatically refunding if your claim is straightforward.

Google Play refund request:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select Manage your Google Play account.
3. Go to the Payments and subscriptions section and tap Subscriptions.
4. Select Femometer and tap Manage.
5. Look for a Report an issue or Request refund option.
6. Select your reason and submit. Google will process the refund if approved.

Requesting a refund directly from femometer

If you paid Femometer directly (not through an app store), email their support team with a clear refund request:

1. Send an email to Femometer support including your account email, the charge amount, and the transaction date.
2. Explain why you want a refund (e.g., accidental duplicate charge, billing error, or unauthorized transaction).
3. Attach any supporting documents, such as screenshots of the charge or email confirmations.
4. Request a specific refund amount and your preferred refund method (original payment method is standard).
5. Set a reasonable deadline in your email: "I expect a response within 7 business days."

Pro tip: Femometer is more likely to grant a refund if you document a genuine billing error or if you request one soon after the charge. Requests made months later are harder to justify.

Escalating a denied refund

If Femometer refuses to refund you and you believe the charge was unauthorized or the company violated consumer protection law, you have additional options:

• Dispute the charge with your credit card company or bank. Contact your card issuer and report the transaction as unauthorized or fraudulent. They will investigate and can reverse the charge if found in your favour. Most card companies allow disputes within 60 days of the transaction.
• File a complaint with your provincial consumer protection authority. In Ontario, contact the Ontario Ministry of Government and Consumer Services; in British Columbia, contact the Consumer Protection BC office. Provide details of your cancellation attempts and the refund denial.
• Report the issue to the app store. Both Apple and Google have mechanisms for reporting abusive or deceptive app practices. If Femometer repeatedly charged users after cancellation, report the app.

Stopee recommends exhausting direct communication with Femometer before escalating, but do not hesitate to use these levers if the company refuses to engage in good faith.

Common mistakes to avoid when cancelling femometer

Cancelling a subscription sounds simple, but people often make errors that delay the process or leave them still being charged.

Mistake: deleting the app without cancelling the subscription

Removing Femometer from your phone does absolutely nothing to stop recurring charges. Your subscription remains active on your app store account, and you will be billed again on the next renewal date. Always cancel through your app store, the app itself, or Femometer support before deleting the app.

Mistake: assuming cancellation erases your data

When you cancel your Femometer subscription, your account and all logged data stay intact. If you intended to delete your fertility records permanently, you need to take a separate account deletion action. Log back in after cancellation and submit a data deletion request if the app offers one, or email Femometer asking them to delete your account.

Mistake: not requesting a refund within the refund window

The 14-day refund window for Apple and 48-hour window for Google are strict. If you wait weeks or months after a charge to ask for a refund, both the app store and Femometer will likely deny it. Request refunds immediately if you believe you were charged in error.

Mistake: not saving proof of cancellation

Always screenshot your cancellation confirmation or save the confirmation email from Femometer. If you're charged again after cancellation, you'll have evidence that you cancelled. Stopee has seen countless cases where users had to prove they'd already cancelled because the company's records were incomplete or inaccurate.

Mistake: emailing the wrong support address

If your email bounces back or receives no reply, you may have used an outdated or incorrect email address. Double-check Femometer's official website for the correct support contact. If the website doesn't list a support email, try looking in the app's settings or the app store listing for support contact details.

Checklist: ensure your femometer cancellation is complete

Use this checklist to confirm you've taken every necessary step and that your cancellation is truly final.

Your next steps: what stopee recommends now

Cancelling Femometer takes 5 to 10 minutes through your app store, and the decision to leave the service is yours alone. The important thing is that you understand your rights, know how to cancel correctly, and recognize when to escalate if the company refuses to honor your request.

Start by identifying where you subscribed (Apple App Store, Google Play, or direct), then follow the platform-specific steps outlined above. Save your cancellation confirmation. Monitor your bank statement after the billing date to confirm no charge occurs. If you're charged again despite cancellation, reply to your confirmation email or contact support with the proof of cancellation you saved.

Remember: you have the right to cancel at any time, and companies like Femometer must honor cancellation requests promptly and legally. If you encounter resistance, escalate to your payment provider or your provincial consumer protection authority. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim their subscription budgets, and we're here to support you through every step of this process. Visit Stopee.com anytime you need guidance on cancelling a service or resolving a billing dispute.

Contact information for femometer cancellation by mail

If you choose to send a registered letter to cancel, use this address format. Femometer is a U.S.-based company, so your registered mail will travel internationally.

Femometer headquarters (mailing address):
Check Femometer's official website or contact page for their current U.S. mailing address. Addresses change, so verify before sending.

When sending by registered mail:

• Use Canada Post registered mail or tracked courier service.
• Request a return receipt so you know when Femometer receives it.
• Keep your tracking number and receipt as proof.
• Allow 1-2 weeks for delivery to the U.S. and another week for Femometer to process your request.

Stopee recommends email cancellation as your first attempt because it is faster, cheaper, and gives you documented proof of your request. Use registered mail only if email fails or if you want to leave an undeniable trail of evidence for a consumer complaint or dispute.

You deserve clarity, control, and respect from the services you pay for. Femometer's cancellation process should be straightforward, and if it is not, that itself is a sign of poor customer service. Stopee empowers you to take action confidently and to know that you have legal protections if a company tries to keep charging you against your will. Cancel with confidence, stay organized, and do not hesitate to escalate if needed.