Manage Femometer

How to cancel femometer in new zealand and protect your fertility data

What femometer is and why you might want to leave

Femometer combines fertility-tracking hardware (digital thermometers, ovulation test strips, wearable devices) with a companion app and optional paid subscription called Femometer Prime. The service is designed to help you track basal body temperature, predict ovulation windows, and log pregnancy tests in one place.

You can access Femometer through three separate channels in New Zealand: the Femometer website directly, the Apple App Store (iPhone), or Google Play (Android). Each platform has different cancellation rules, refund policies, and support contacts, which means your exit strategy depends entirely on where you bought your subscription. At Stopee, we've seen countless users trapped by this fragmentation, so we'll walk you through every path.

Who should cancel femometer

You might cancel because you've finished tracking, moved to a different app, stopped using the hardware, or simply want to halt recurring charges. Femometer's no-refund policy on subscriptions makes it essential to cancel before your next billing cycle if you've changed your mind. Even if you keep the app, turning off the paid subscription stops automatic renewals and protects your bank account from surprise charges.

The cancellation landscape in new zealand

New Zealand's Consumer Guarantees Act protects you against faulty goods and misleading claims, but subscription cancellation rules vary by platform. Apple and Google Play operate under their own refund windows (typically 14-30 days from purchase), while Femometer's direct website subscriptions are non-refundable. Stopee recommends acting fast: the sooner you cancel, the sooner you stop paying, and the clearer your paper trail becomes if you need to escalate.

Your cancellation options at a glance

Femometer subscriptions can be cancelled through three distinct methods, each with different timelines and access terms.

How to cancel femometer via apple app store on iPhone

If you subscribed to Femometer Prime through the Apple App Store, you manage cancellation directly on your iPhone-not through Femometer. Here's the step-by-step process.

Cancel your subscription on iPhone

1. Open the Settings app on your iPhone and tap your name (your Apple ID profile at the top).
2. Tap Subscriptions (you may need to scroll down to find it).
3. Find and tap Femometer Prime in the list of active subscriptions.
4. Tap Cancel Subscription and confirm your choice when prompted.
5. You'll see a cancellation confirmation screen; take a screenshot for your records.

What happens after you cancel on app store

Your subscription stops renewing immediately after you confirm cancellation. You retain full access to Femometer Prime features until your current billing period ends-Apple will display this end date on the subscription details screen. After that date, you'll lose access to premium features, but your account data and charts remain stored in the app.

Pro tip: Cancel at least 24 hours before your renewal date to avoid accidental charges. Apple's billing cycle is strict, and refunds for billing periods already charged are rarely granted unless you act within 14 days of purchase.

Warning: Femometer cannot process App Store cancellations for you. If you email Femometer support asking them to cancel your App Store subscription, they'll redirect you to these iPhone Settings steps. You must initiate the cancellation yourself.

How to cancel femometer via google play on android

Android users who subscribed through Google Play follow a similar but distinct cancellation process managed by Google, not Femometer.

Cancel your subscription on android

1. Open the Google Play Store app on your Android phone.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Tap Subscriptions to see all active subscriptions.
4. Find and tap Femometer in the list.
5. Tap Cancel subscription and confirm when prompted.
6. Screenshot the confirmation message as proof of cancellation.

Google play cancellation rules and refunds

Google Play allows you to cancel a subscription at any point in your billing cycle. However, you must cancel at least 24 hours before your renewal date to prevent the next charge from processing. If you've been charged for a period you didn't use, Google Play's refund window is typically 48 hours from the charge date-you can request a refund through your Google Play account settings under Order History.

Pro tip: If you cancel fewer than 24 hours before renewal and are charged again, contact Google Play support immediately. Stopee has seen users successfully recover unwanted charges by requesting a refund within this narrow window. Keep your order confirmation email handy as evidence.

Like the App Store, you'll retain access to Femometer Prime until the end of your paid period. After that date, the premium features lock and you'll see a prompt to renew.

How to cancel femometer purchased directly from their website

If you bought your Femometer subscription directly through femometer.com (not through an app store), you'll need to contact Femometer support by email to initiate cancellation.

Cancel your direct subscription via email

1. Compose a new email to support@femometer.com.
2. Use the subject line: "Membership Cancellation".
3. In the email body, include:
   • Your full name
   • The email address associated with your Femometer account
   • A brief reason for cancellation (optional but helpful for feedback)
   • Your request to cancel effective immediately or on a specific date
4. Send the email and wait for a confirmation response from Femometer support (usually 24-48 hours).
5. Save the confirmation email-it serves as proof of your cancellation request.

Important details about direct website cancellations

Femometer's support team will confirm your cancellation and specify the date your access ends. Unlike App Store and Google Play, which guarantee access until the end of the current billing period, Femometer's direct cancellation may end your access on the date you request it or on the next billing date, depending on their policy. This is why requesting written confirmation is critical.

Warning: Do not assume your cancellation is complete until you receive a confirmation email from support@femometer.com. If you don't hear back within 48 hours, send a follow-up email or check your spam folder. Stopee recommends documenting every step-screenshot or forward confirmation emails to a safe folder for your records.

Pro tip: If Femometer doesn't respond to your cancellation request within 5 business days, escalate by requesting a chargeback through your bank or payment provider. In New Zealand, the Consumer Guarantees Act and the Health and Disability Services (Complaints) Act provide you with rights against unresponsive service providers. Most banks will support a refund claim for services you explicitly cancelled in writing.

Femometer's refund policy and your consumer rights

Understanding what you can and cannot recover is essential before you cancel. Femometer's policies differ sharply from what you might expect, and knowing your legal standing in New Zealand makes a real difference.

What femometer's refund policy says

Femometer Prime subscriptions are non-refundable once purchased. Their terms state that they do not issue refunds, credits, or partial reimbursements for unused portions of a subscription period. This applies to all direct website purchases and is clearly stated in their subscription terms.

However, if you purchased physical Femometer devices (thermometers, test strips) through their website, a separate 30-day return policy applies. First-time buyers can return items within 30 days for a full refund. Repeat purchases are covered only if the item is faulty; shipping refunds vary by region.

What apple app store and google play offer

Both Apple and Google allow cancellation at any time, but refunds are only guaranteed within a limited window after purchase-typically 14 days for Apple and 48 hours for Google Play from the date of charge. If you cancel outside this window, you lose access after the current billing period ends but receive no refund for that period.

If you were charged multiple times due to a glitch, both platforms have refund request tools in their order history. At Stopee, we've helped users recover duplicate charges by submitting refund requests within the 48-hour window.

Your rights under new zealand consumer law

The Consumer Guarantees Act 1993 (CGA) protects you in New Zealand. If Femometer misrepresented its subscription features, failed to deliver promised services, or became unfit for purpose within a reasonable time, you have a legal claim for refund or replacement. Additionally, if Femometer charges you after you cancel, that breaches the Fair Trading Act 1986 and gives you grounds to recover unwanted charges.

Pro tip: If Femometer refuses to acknowledge your cancellation email or continues charging you after you cancel, contact the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal. These bodies handle consumer complaints for free and have authority to order refunds. Stopee recommends gathering all cancellation confirmations and billing statements before filing a complaint.

What happens after you cancel femometer

Once cancellation is confirmed, several things change. Understanding the timeline and what data you can access afterward prevents unwanted surprises.

Your access and data after cancellation

After your current billing period ends, Femometer locks premium features. You'll no longer see advanced analytics, fertility predictions, or export options. However, your account data-cycle history, temperature logs, notes-remains stored in the app and associated with your account. You can still view this data as a free-tier user, though some historical insights may disappear.

Pro tip: Before your access expires, export or screenshot your fertility data if you want to keep records. The app may not offer an export function for free users, so capturing important charts and notes beforehand is wise. If you delete the app, you can reinstall it later and log in to access your free-tier data again.

Stopping future billing charges

Cancellation stops all automatic renewals. Your credit or debit card will not be charged again for Femometer Prime. However, verify this by checking your subscription status one week after cancellation-log into the platform (App Store, Google Play, or Femometer account) and confirm the subscription no longer appears in your active list.

If you're charged again after cancellation, contact your bank immediately and request a chargeback. Include your cancellation confirmation email as evidence. Most banks will support your claim if you demonstrate a clear cancellation request.

Removing your account entirely

Cancellation stops billing but doesn't delete your account. If you want to remove your personal and fertility data from Femometer's servers, you must contact support@femometer.com separately with a data deletion request. Reference Femometer's Privacy Policy for details on how long they retain data and your right to request deletion under New Zealand's Privacy Act 2020.

Warning: Femometer may retain some data for legal or billing purposes even after you request deletion. Request written confirmation of what data has been deleted and when.

Femometer pricing and subscription plans

Knowing what you're paying for helps you decide whether cancellation makes sense or if downgrading is an option.

If you're on a monthly plan and cost is your only concern, cancellation makes sense. If you're locked into an annual plan, cancellation is less attractive financially-you won't recover the remaining months. However, if you're not using the app or your circumstances have changed, the peace of mind of stopping unwanted charges often outweighs the sunk cost. Stopee recommends calculating the remaining cost: if you've paid annual and it's only been three months, waiting nine months may be cheaper than cancelling and losing the entire sum.

Common mistakes to avoid when cancelling femometer

Cancellation feels straightforward until something goes wrong. We've seen users make preventable errors that cost them money or leave them without proof of cancellation. Here's what to watch out for.

Mistake 1: assuming deletion equals cancellation

Deleting the Femometer app from your phone does not cancel your subscription. Your billing continues in the background until you explicitly cancel through Settings (App Store/Google Play) or email (direct website). Stopee has encountered users who deleted the app, forgot about their subscription, and were charged three more months before realizing the mistake.

Pro tip: Cancel first, then delete the app. Set a phone reminder for the day before your renewal date as a final safety check.

Mistake 2: missing the 24-hour cancellation window

Both Apple App Store and Google Play require you to cancel at least 24 hours before your renewal date. If you cancel an hour before renewal, the charge will process, and you'll be stuck with a billing period you didn't want. Mark your renewal date in your calendar now and cancel at least two days early.

Mistake 3: not requesting written confirmation for direct website cancellations

If you purchased directly from Femometer and email support to cancel, some users assume the email is enough. Weeks later, they're charged again because Femometer's system didn't update. Always wait for a confirmation response from support@femometer.com. If you don't receive one within 48 hours, send a follow-up and keep copies of everything.

Mistake 4: ignoring refund windows on app store purchases

Apple offers a 14-day refund window; Google Play offers 48 hours. If you realized you didn't want the subscription immediately after purchase, request a refund through the app store, not through Femometer. Femometer cannot override app store refunds, so going straight to Apple or Google gives you your best chance.

Checklist: cancelling femometer safely

Use this checklist to ensure your cancellation is complete and documented.

• Identify where you purchased your subscription (App Store, Google Play, or Femometer website).
• Note your next renewal date and set a reminder to cancel at least 48 hours before.
• Complete the cancellation steps for your platform (iPhone Settings, Google Play, or email).
• Take a screenshot or save the confirmation message as proof.
• For email cancellations, save the reply confirming cancellation to a safe folder.
• Wait until the end of your current billing period and verify that no charge appears on your statement.
• Log into the app or your account one week after cancellation to confirm the subscription no longer appears in your active list.
• If you want to keep your data, export or screenshot important charts before access expires.
• If a surprise charge appears after cancellation, contact your bank within 5 days and request a chargeback.

Femometer cancellation address and escalation contact

If Femometer's support team doesn't respond or refuses to acknowledge your cancellation, you have escalation options in New Zealand.

Where to send cancellation requests

Email: support@femometer.com (subject line: "Membership Cancellation")

Femometer's corporate office is located in the United States and does not maintain a separate cancellation address for New Zealand. All cancellation correspondence should go to support@femometer.com. Include your full name, account email, and a clear request for cancellation. Keep all email receipts and confirmation responses.

If femometer doesn't respond or ignores your cancellation

New Zealand consumers have rights when a company fails to honour cancellation requests:

• Consumer Guarantees Act (CGA): File a complaint with the Commerce Commission if Femometer continues charging you after cancellation. This breaches your right to receive services as agreed.
• Fair Trading Act: Misleading billing practices or failure to stop charges after cancellation may violate the Fair Trading Act. Contact the Commerce Commission at comcom.govt.nz.
• Disputes Tribunal: For claims under NZD $15,000, lodge a complaint for free at your local Disputes Tribunal. The tribunal can order Femometer to refund unwanted charges.
• Bank chargeback: Request a chargeback from your bank for any unauthorised charges after cancellation. Provide your cancellation email as evidence.

Pro tip: Before escalating, send one final email to support@femometer.com titled "Final Notice: Cancellation Confirmation Required" and specify a deadline (e.g., "Please confirm cancellation within 5 business days or I will file a complaint with the Commerce Commission"). Save this email and their response-it demonstrates you gave them a fair chance to resolve the issue.

Why stopee helps thousands of new zealand consumers cancel with confidence

Femometer's multi-platform setup-App Store, Google Play, direct website-leaves room for confusion and missed cancellations. At Stopee, we've helped thousands of consumers navigate exactly these kinds of complex cancellations, recover unwanted charges, and protect their data. Our guides walk you through every step and flag the traps before you hit them.

Whether you're cancelling because you've finished tracking, moved to a different app, or simply want to stop recurring charges, your cancellation is valid and deserves to be honoured. Use this guide as your roadmap: identify your platform, follow the steps, collect your confirmations, and escalate if needed. Stopee has your back-and so do New Zealand's consumer protection laws. Cancel with confidence today.