Manage Femometer

How to cancel femometer and stop unwanted charges in the philippines

What femometer is and why you might want to cancel

Femometer is a fertility and health tracking app that helps you log your period, predict ovulation, and record basal body temperature data. The service operates on a subscription model called Femometer Prime, which charges you a recurring quarterly fee for premium features, discounts on hardware, and free shipping. If you have decided this tool no longer fits your health routine, Stopee is here to guide you through a clean cancellation process.

How femometer's subscription model works

Femometer charges ₱1,649.45 (approximately $29.99 USD) every three months for membership access. The subscription includes a 50% discount on Femometer devices-like the Smart Ring Gen2 (₱11,549.45), Vinca Basal Thermometer (₱2,688), Digital Thermometer DMT-2032 (₱699), and Ovulation Predictor Kit (₱3,045)-plus free shipping during your membership period. Hardware devices themselves are not subscriptions; you own them outright.

The critical issue for Philippine users: Femometer's terms state that subscriptions renew automatically at the end of each billing cycle unless you cancel before the final day of your current period. Many subscribers get caught off guard by renewal charges because they assume cancellation happened when it did not. This is where Stopee's step-by-step guidance becomes essential.

Why philippines-based users face extra challenges

Femometer has no published phone support, no live chat, and no local Philippines payment processing. Support is email-only (support@femometer.com). Prices are displayed in PHP, but the exchange rate used (₱55 per $1 USD) may not match your bank's foreign transaction rate, meaning your actual charge could differ from the advertised amount. Additionally, Femometer does not clearly disclose what happens to your fertility data after cancellation, which adds urgency to backing up your records before you cancel.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company fails to honour a cancellation request or continues billing after you have instructed them to stop.

What the law says about automatic renewals

Under Philippine consumer protection law, any subscription service must obtain your clear, express consent before charging you. If you have cancelled and Femometer continues to bill you, that is a violation of your rights as a consumer. You are entitled to a full refund of any charges made after your cancellation request, plus documentation of your cancellation attempt.

How to escalate if femometer ignores your cancellation

If Femometer does not process your cancellation or a charge appears after you have cancelled, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Keep all email correspondence with Femometer as evidence. Stopee recommends documenting every cancellation attempt with screenshots and email confirmations, because the burden of proof lies with you if the company disputes your claim.

Cancellation methods and where to submit your request

The method you use to cancel depends entirely on where you originally subscribed.

Cancel via email (direct femometer subscription)

If you subscribed directly through Femometer's website or app and pay Femometer directly (not through Apple or Google), you must cancel by email.

1. Go to your email inbox and compose a new message to support@femometer.com
2. Write a clear subject line: "Cancellation Request for Femometer Prime"
3. Include your full name, email address linked to your Femometer account, and your next billing date (if you have it)
4. Request confirmation of cancellation in writing and ask for your cancellation date
5. Send the email and keep a copy for your records
6. Femometer should respond within 5 business days; if they do not, Stopee advises sending a follow-up email after 7 days

Pro tip: Use the exact phrase "I request cancellation of my Femometer Prime subscription, effective immediately" to avoid any ambiguity about your intent.

Cancel via the apple app store (iPhone users)

If you subscribed through the Apple App Store, you must cancel there, not through Femometer itself. Cancelling only in the app or via email to Femometer will not stop your App Store charge.

1. Open the App Store app on your iPhone
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find and tap "Femometer" in the list
5. Tap "Cancel Subscription" or "Edit"
6. Confirm the cancellation
7. You will receive a cancellation confirmation; take a screenshot

Warning: If you see "Manage" or "Edit Subscription" but no "Cancel" button, your subscription may have already expired. Check your billing history to confirm your next charge date.

Cancel via google play store (Android users)

Android users follow a similar path through Google Play, not through the Femometer app itself.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select "Manage subscriptions"
4. Tap "Femometer"
5. Tap "Cancel subscription"
6. Choose your cancellation reason (optional)
7. Confirm cancellation and take a screenshot of the confirmation message

Pro tip: Google Play may offer you a discounted renewal to keep you subscribed; this is a common retention tactic. Ignore it and proceed with cancellation if you have made your decision.

Step-by-step checklist before you cancel

Many subscribers lose access to their health data or miss refund windows because they do not prepare beforehand.

What to do in the 24 hours before cancellation

• Screenshot your Femometer account showing your current plan name and next billing date
• Save the latest billing receipt or bank alert confirming your last charge
• Record the full email address linked to your Femometer account
• Export or manually photograph any fertility charts, temperature logs, or cycle history you want to preserve
• Note the date you are starting the cancellation process
• Write down your exact next billing date so you can verify whether a final charge goes through

Stopee emphasises this step because Femometer's terms do not guarantee how long your data remains accessible after cancellation. You may lose read access to your history within days, so backing up now prevents regret later.

What happens after you cancel

Cancellation and access are not the same thing; understanding the timeline protects you from surprise charges or lost data.

Your access after cancellation

Femometer's terms state that you retain access to your subscription features through the end of your prepaid billing period. If you cancel on day 5 of a 90-day quarterly cycle, you keep full access for the remaining 85 days. You are not refunded for unused time in that current period; you simply keep using the service until the paid period ends.

Once your paid period expires, your access to premium features ends automatically. You lose access to fertility tracking, ovulation predictions, and the ability to view your saved health data. Free features (if any exist) may remain available, but this is not clearly documented by Femometer.

Refunds and what you can expect

Femometer does not issue refunds for unused subscription time under its standard terms. If you cancel mid-cycle, you do not get your ₱1,649.45 back for the unused 85 days. This is standard practice for app subscriptions, but Philippine consumer law offers one critical exception: if Femometer fails to deliver the service you paid for (for example, the app stops working or premium features are removed), you may have grounds for a refund under the Consumer Act.

Important: If you believe Femometer failed to deliver the service you paid for, request a refund in writing to support@femometer.com and mention the Consumer Act of the Philippines. Stopee recommends including specific dates and details of what went wrong.

Common mistakes that prevent cancellation from working

Cancellation failures are frustrating, especially when you expected a clean break and a charge still lands in your account.

Mistake 1: cancelling in the wrong place

The number-one reason cancellation fails is that you cancel in one place while your subscription is active somewhere else. If you subscribed through the App Store but send an email to Femometer asking to cancel, your subscription remains active on Apple's servers and you get billed. Stopee has seen this happen to hundreds of users. Always cancel in the exact location where you subscribed: App Store, Google Play, or Femometer directly.

Mistake 2: assuming "unsubscribe" from an email means cancellation

Marketing emails from Femometer sometimes include an "unsubscribe" link at the bottom. Clicking this removes you from marketing emails, not your subscription. You must use the official cancellation channel (App Store, Google Play, or email to support@femometer.com) to stop the recurring charge.

Mistake 3: not saving proof of cancellation

If a charge appears after you cancel, Femometer will ask you to prove you requested cancellation. If you did not take a screenshot of the confirmation message from Apple, Google, or Femometer's email reply, you have no proof. Keep all confirmation messages forever or, at minimum, for 90 days after your last scheduled payment date.

Mistake 4: cancelling only the app, not the subscription

Deleting the Femometer app from your phone does not cancel your subscription. Your recurring charge continues in the background. You must formally cancel through the payment platform (App Store, Google Play, or email), not just remove the app.

Pricing summary and refund comparison

Understanding what you pay and what you are entitled to recover helps you decide whether to push back on a charge.

How to get a refund if femometer keeps charging you

If a charge appears on your bank statement after you cancelled, take action immediately.

Step 1: confirm cancellation actually happened

Check your email for a cancellation confirmation from Femometer or your payment platform (Apple or Google). If you have no confirmation, your cancellation may not have been processed. Reach out to support@femometer.com again with your original cancellation request date and ask for written confirmation that your subscription is now inactive.

Step 2: contact femometer directly

Email support@femometer.com with the subject line "Unauthorized charge and cancellation request." Include your bank statement showing the charge, the date you requested cancellation, and any confirmation messages you have. Request a refund and ask them to confirm in writing that your subscription is cancelled. Give them 10 business days to respond.

Step 3: dispute the charge with your bank

If Femometer does not refund the charge within 10 days, contact your bank or credit card company and file a dispute. Provide your bank with all email correspondence between you and Femometer, screenshots of your cancellation attempts, and your bank statement. Most Philippine banks will reverse unauthorised recurring charges if you can prove you requested cancellation.

Step 4: file a formal complaint with the DTI

If your bank dispute is denied or takes too long, file a complaint with the Department of Trade and Industry Consumer Protection Group. Stopee recommends keeping detailed records of every step: cancellation requests, responses (or lack of response), charge dates, and bank dispute attempts. The DTI takes violations of the Consumer Act seriously, and Femometer may be forced to refund you plus penalties.

Contact information and escalation address

Keep these details handy in case you need to escalate your cancellation or dispute.

Femometer support details

• Email: support@femometer.com
• Website contact form: femometer.com/pages/contact-us
• Phone: Not published; email is your only direct channel
• Live chat: Not available

Warning: Femometer does not list a mailing address for the Philippines. If you need to send registered mail (for proof of delivery), you may need to use their U.S. corporate address, which you should request from support@femometer.com.

Philippine consumer protection contacts

If Femometer ignores your cancellation or refuses to refund an unauthorised charge, escalate here:

• Department of Trade and Industry (DTI) Consumer Protection Group: Visit consumercare.dti.gov.ph or call 1345 (toll-free) from any landline in the Philippines
• Your bank or credit card issuer: Contact them directly to file a chargeback or dispute for recurring unauthorised charges

Key takeaways and next steps

Cancelling Femometer in the Philippines is straightforward if you use the right channel and keep proof. Most importantly, cancel where you subscribed: the App Store for iPhone, Google Play for Android, or via email to support@femometer.com if you subscribed directly. Back up your fertility data before you cancel, because Femometer does not guarantee data retention after your subscription ends. Take screenshots of every step and save all confirmation messages for at least 90 days.

If a charge appears after you cancel, contact Femometer immediately, then escalate to your bank and the DTI if the company does not respond. Philippine consumer law is on your side; companies like Femometer cannot charge you without your ongoing consent, and the Consumer Act of the Philippines holds them accountable if they ignore cancellation requests.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by providing clear, step-by-step guidance and knowing exactly which consumer rights apply in your country. Whether you are cancelling because the app did not meet your needs or because a charge appeared unexpectedly, Stopee gives you the tools and confidence to take control of your billing. Visit Stopee today to access your cancellation guide, find contact templates, and learn your full rights under Philippine law. Your next action is clear: follow the steps in this guide, document everything, and do not accept a response that leaves you paying for a service you no longer use.