Manage Placeit

How to cancel placeit and stop paying for templates you don't use

What placeit is and why you might want to cancel

Placeit is an online design and mockup service that lets creators and small businesses access thousands of templates, mockups, logos, and videos. You can use it through their web platform or download the iOS app, each offering unlimited access to downloadable assets once you subscribe.

Whether you signed up for a one-time project or discovered the service doesn't fit your workflow, cancelling is straightforward-but the process depends on where you subscribed. If you're paying for Placeit through Apple's App Store, your web account, or both, you'll need to follow different steps for each.

At Stopee, we help you navigate these cancellation paths so you can stop unwanted charges quickly and reclaim control of your subscriptions.

Why people cancel placeit

Most cancellations happen because the subscription doesn't match your creative needs, you've found cheaper alternatives, or your project wrapped up and you no longer need unlimited downloads. Others cancel after realizing they only need occasional access, not a full monthly plan. Whatever your reason, Stopee is here to walk you through the process without frustration.

Placeit pricing in canada

Understanding what you're paying helps you decide if cancellation is right for you.

If you're on iOS, you're paying the highest rate. If you subscribed through the web and chose annual billing, you've already paid upfront-so understanding your refund window becomes critical before you cancel.

Your consumer rights in canada before you cancel

Canadian federal and provincial laws protect you when you cancel online subscriptions. You have the right to know exactly what you're paying, when charges will occur, and how to cancel without jumping through hoops.

Consumer protection laws that apply to placeit

Under the Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act), businesses must disclose subscription terms clearly before you pay. They must also provide an easy cancellation method that matches the ease of signup.

If Placeit makes cancellation deliberately difficult, charges you without clear consent, or fails to honour a cancellation request, you can file a complaint with your provincial consumer protection office or the Competition Bureau of Canada. Stopee recommends keeping records of all cancellation attempts-screenshots of error messages, support emails, and billing statements-in case you need to escalate.

Your refund rights

Refunds are not automatic. Whether you get your money back depends on how recently you paid and Placeit's refund policy. If you paid through Apple, Apple handles refunds. If you paid Placeit directly, they decide case-by-case. However, you also have the right to dispute a charge with your bank or credit card company if the service was not delivered as promised.

How to cancel placeit on iOS (App store)

If you subscribe through the Apple App Store on your iPhone or iPad, follow these exact steps to stop the automatic renewal.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the menu.
3. Select Subscriptions.
   • If you don't see Subscriptions, tap iTunes & App Stores instead, then your Apple ID, then Subscriptions.
4. Find Placeit in the list of active subscriptions.
5. Tap Placeit.
   • You'll see your current plan, renewal date, and price.
6. Tap Cancel Subscription (or Edit Subscription, then Cancel).
   • Apple may ask why you're cancelling; you can skip this.
7. Confirm your cancellation.
   • You'll see a message: "Your subscription will end on [date]." You keep access until that date.

Pro tip: Take a screenshot of the cancellation confirmation. Apple rarely bounces this step, but having proof protects you if your subscription somehow renews.

Warning: Simply deleting the Placeit app does not cancel your subscription. You must go through Settings every time.

How to cancel placeit through your web account

If you subscribed directly through placeit.net or upgraded within the web browser, cancel here.

1. Go to placeit.net and log into your account.
   • Use the email and password you registered with.
2. Navigate to Account or Billing settings.
   • Look for "Account," "Subscription," "Billing," or "Manage Plan" in the top menu or left sidebar.
3. Select Manage Subscription or View Subscription.
   • You'll see your current plan, next renewal date, and payment method.
4. Click Cancel Subscription or Downgrade Plan.
   • Some accounts show a "Pause Subscription" option instead; select Cancel if given the choice.
5. Confirm the cancellation and save your changes.

Pro tip: If the cancel button doesn't work or you can't find the Manage Subscription page, Placeit's Help Center or the support link on your billing page will let you submit a cancellation request directly. Stopee recommends keeping that support message for your records.

Warning: Web cancellations sometimes fail silently. Check your email for a cancellation confirmation within 24 hours. If you don't receive one, contact support again.

How to cancel placeit by registered mail (formal notice)

For a documented, legally binding cancellation, send a registered letter to Placeit's parent company, Envato. This method creates proof of delivery and is especially useful if the company disputes your cancellation.

1. Write a dated, signed cancellation letter on plain paper or letterhead.
   • Include your full name, account email address, and subscription plan name.
   • Write: "I request immediate cancellation of my Placeit subscription and non-renewal of my account effective immediately."
   • Sign and date the letter.
2. Address it to:
   • Envato Placeit Pty Ltd
   • PO Box 16122 Collins Street West
   • Melbourne, Victoria 8007
   • Australia
3. Send via registered mail with delivery confirmation (ask your Canada Post office for "Signed For" or equivalent tracking).
   • Keep the receipt and tracking number.
4. Wait 5-10 business days for Envato to process your request.

Pro tip: Include a photocopy of your last billing statement with the letter. This speeds up their verification process and ensures they find the right account.

Warning: International registered mail costs $25-$35 CAD and takes 2-4 weeks. Use this method only if online cancellation fails or you need legal documentation.

What happens immediately after you cancel

Cancelling Placeit stops future automatic charges, but your access doesn't vanish overnight-and that's important to understand.

Your access and account status

Once you cancel, you keep full access to Placeit until the end of your current billing period. If you paid for a month and cancelled on day 5, you have until day 30 to download templates, mockups, and assets. If you're on an annual plan, you retain access for the entire year you've already paid for.

After your access ends, you can no longer download new assets, but your account and previously downloaded files remain on your device. Placeit does not delete your account data immediately; they retain it for billing, tax, and customer support purposes, as outlined in their privacy policy.

Refunds and reversals

A cancellation alone does not trigger a refund. To request one, you must contact Placeit support separately or, for iOS purchases, request a refund through Apple. Stopee recommends reaching out to support within 14 days of your last charge-most companies honor refunds in that window if you're dissatisfied.

Be specific: explain why you want the refund (unused service, didn't meet expectations, duplicate charge) and cite your invoice number. Many cancellations that feel like rejections are actually approvals with mismatched expectations about timing.

Will you get a refund?

Refunds are never guaranteed, but your chances improve if you ask within the right window and provide clear justification.

IOS app store refunds

Apple handles all refunds for iOS in-app purchases and subscriptions through their own system, separate from Placeit. You request a refund directly from Apple, not from Placeit.

1. Go to Apple Support online or open the Wallet app on your device.
2. Find your Placeit transaction in your purchase history.
3. Tap Report a Problem or Request Refund.
   • Apple asks why you want the refund (e.g., "I didn't authorize this," "The service didn't work as expected").
4. Submit your request.
   • Apple typically responds within 48 hours.

Pro tip: Apple approves most refund requests submitted within 14-30 days of purchase. Outside that window, your chances drop sharply, but you can still ask.

Web subscription refunds

Placeit handles web refunds case-by-case through their support team. Refund approval depends on how long ago you paid, whether you've already downloaded significant content, and your plan type.

1. Contact Placeit support through the Help Center at placeit.net.
2. Explain why you want a refund and cite your invoice number or email receipt.
3. Request a full refund for the current billing period.
   • Be polite and specific; generic requests get slower responses.
4. Wait for their response (typically 3-5 business days).

Warning: If Placeit denies your refund request, you can escalate by disputing the charge with your bank or credit card company. You have this right under Canadian consumer protection law.

Common mistakes people make when cancelling placeit

Cancellation snags often happen because people rush or miss a step. You deserve clarity, so let's walk through what to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Simply removing Placeit from your phone does nothing. The subscription keeps billing every month until you manually cancel through Settings. Stopee has heard from hundreds of people who discovered unexpected charges months later because they thought deletion meant cancellation.

Mistake 2: assuming you need a new password or account cleanup first

You don't need to change your password, clear your cache, or update your profile to cancel. These steps are unnecessary and waste time. Log in, find your subscription, and click cancel-that's it.

Mistake 3: not keeping cancellation proof

Screenshots, confirmation emails, and support tickets are gold if a charge reappears. Spend 30 seconds taking a screenshot of your cancellation confirmation. If Placeit ever charges you again and claims you never cancelled, that image is your evidence.

Mistake 4: cancelling without checking your refund window first

If you're within 14 days of your last charge, request a refund in that same message or email. Don't cancel and then hope they'll refund you later. Combine your request: "I am cancelling my subscription effective immediately and request a refund for my [date] charge of $[amount]."

Mistake 5: ignoring an error message and thinking you're done

If the cancellation button gives an error, doesn't load, or disappears after you click it, you are not cancelled. Visit the page again or contact support. Error messages are not the same as successful cancellations.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and protect yourself.

After 48 hours, log back in and verify that your subscription no longer appears in your billing section. This two-step check catches rare processing delays before they become repeat charges.

Comparing placeit to similar design services

If you're cancelling because Placeit isn't meeting your needs, these alternatives might work better for your workflow and budget.

Canva and Freepik both offer lower prices and equally straightforward cancellations. If you're a heavy mockup user, Envato Elements (also owned by Placeit's parent company) consolidates templates and assets in one plan. At Stopee, we believe the right tool should make cancellation painless-if yours doesn't, switching costs you nothing extra.

How to protect yourself from future subscription charges

Once you've cancelled Placeit, prevent similar surprises by managing your subscriptions proactively.

Monthly subscription audit

Set a calendar reminder on the 1st of each month to check your bank or credit card statement. Look for recurring charges you don't recognize. Catching unauthorized or forgotten subscriptions within 30-60 days makes disputes easier and faster.

Use unique payment methods for trials

When signing up for free trials, use a virtual card number or prepaid card instead of your main credit card. This prevents automatic charges even if you forget to cancel.

Keep all cancellation confirmations

Create a folder in your email labeled "Subscriptions Cancelled" and move all cancellation confirmations there. If a charge reappears, you have instant proof of your cancellation request.

Dispute unexpected charges immediately

If Placeit or any other service charges you after cancellation, contact your bank within 60 days. Most banks will reverse charges for cancelled subscriptions with minimal friction.

Final steps and next actions

You now have everything you need to cancel Placeit cleanly-whether you're on iOS, the web, or both.

Start today: identify where your subscription lives (check your email receipt if unsure), log in, and click cancel. If you're within 14 days of your last charge, ask for a refund in the same message. Take a screenshot of your confirmation. That's it.

If you run into trouble-a broken button, a missing cancel option, or a support team that won't respond-reach out to your provincial consumer protection office. You have rights, and companies know it.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute surprise charges, and reclaim control of their spending. Whether it's Placeit, a fitness app, or a streaming service you forgot you had, Stopee.com walks you through every step so nothing falls through the cracks. Cancellation should never feel like a puzzle-and with Stopee, it doesn't.