Manage Placeit

How to cancel placeit subscription in new zealand and understand your rights

What placeit is and why you might want to cancel

Placeit (Envato Placeit Pty Ltd) is an online design platform that gives you access to templates, mockups, logos and videos for branding and marketing. The service appeals to small business owners, marketers and non-designers who need quick, professional-looking assets without hiring a designer. You can choose between unlimited monthly or annual subscriptions, or buy individual items as one-off downloads. If you've signed up but no longer need the service, or if the monthly charges no longer fit your budget, cancelling is straightforward-but you'll want to do it correctly to avoid unexpected billing. At Stopee, we help New Zealand consumers understand exactly how to cancel services like Placeit without frustration or hidden fees.

Who uses placeit and what it costs

Placeit targets creative professionals and business owners who need fast design solutions. The platform charges in USD, which means your New Zealand bank will convert the amount to NZD. Monthly plans run around NZ$24, while annual plans offer better value at approximately NZ$144 to NZ$160 per year. If you've realised Placeit isn't the right fit for your workflow or budget, cancelling before your next billing cycle is important-and Stopee exists to ensure you know exactly how to do that.

Placeit pricing and subscription options

Here's what you're currently paying for when you hold a Placeit subscription.

Current subscription plans and costs

If you're paying monthly, you'll save money by switching to annual billing-but only if you're committed to using the service. If you're uncertain, monthly gives you the flexibility to cancel without penalty. Stopee recommends reviewing your usage before your next billing date; if you haven't logged in for weeks, that's a clear sign to cancel.

How placeit charges work in new zealand

Placeit displays prices in USD on its website. When you pay, your NZD bank account is charged the converted amount, which varies daily based on exchange rates. Your bank statement will show the USD amount and the NZD conversion applied on the day of purchase. This matters when you're calculating whether cancelling before your next bill makes financial sense. If your annual renewal is due in two weeks and you've decided not to renew, cancelling immediately stops the charge from happening.

How to cancel placeit on the web

Cancelling a web-based Placeit subscription takes five minutes and requires you to access your account settings directly.

Step-by-step cancellation on placeit's website

1. Open your web browser and visit the Placeit website (placeit.net).
2. Sign in using your email address and password.
   • If you've forgotten your password, use the 'Forgot password' link and reset it via email.
3. Look for Account Settings or Subscription Settings, usually found in a menu or gear icon in the top right corner.
4. Select the option labelled 'Cancel Subscription' or 'Manage Subscription'.
   • Placeit may ask you to confirm your cancellation and offer you a discount to stay-this is normal. You can ignore the offer and proceed.
5. Follow the on-screen prompts to confirm your cancellation request.
   • Warning: Make sure you see a confirmation message or email. Do not rely on just closing the page.
6. Check your email for a cancellation confirmation from Placeit within one business day.

Pro tip: Cancel at least one business day before your next billing date to avoid being charged for the upcoming cycle. If your renewal date is 15 March, submit your cancellation by 14 March. Your access continues until the end of your current billing period, so you won't lose anything by cancelling early.

Cancelling a placeit subscription via iOS (Apple)

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select 'Subscriptions' (or 'Media and Purchases' followed by 'Subscriptions').
4. Find Placeit in the list and tap it.
5. Select 'Cancel Subscription' and confirm.
   • Apple will ask you to choose a reason for cancellation-this is optional feedback.
6. You'll see a confirmation that your subscription ends on your current expiry date.

Important: If you bought your Placeit subscription through the Apple App Store, you must cancel through Apple's settings, not through Placeit's website. Placeit cannot process cancellations for App Store purchases because Apple controls that billing relationship. Your refund (if approved) also comes from Apple, not Placeit.

Cancelling a placeit subscription via android (Google play)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select 'Manage Subscriptions' or 'Payments and Subscriptions'.
4. Find Placeit and tap it.
5. Select 'Cancel Subscription' and confirm your choice.
   • Google Play may offer you a discount to keep the subscription-decline and proceed with cancellation.
6. Your subscription ends on your current expiry date.

Like Apple, Google Play handles cancellations and refunds directly. Placeit has no control over this process, so you deal with Google, not with Placeit support. This protects you because Google is legally responsible for processing your cancellation correctly and on time.

Contacting placeit support if you cannot cancel online

If you've tried to cancel online and the option doesn't appear, or if you're having technical trouble, contact Placeit support directly.

1. Visit the Placeit help centre or support page on the website.
2. Look for a 'Contact Us' or 'Submit a Ticket' link.
3. Fill out the support form with your email address, subject line ('Cancel Subscription') and a brief message: "I would like to cancel my Placeit subscription effective immediately."
   • Include the email address attached to your Placeit account.
   • Mention your billing date and the charge you want to avoid.
4. Submit the form and wait for a response within 24 to 48 hours.
5. Once Placeit confirms your cancellation, you'll receive a confirmation email.

Pro tip: Keep a copy of your support ticket and the confirmation email. This protects you if Placeit accidentally charges you again and you need proof that you cancelled. Stopee recommends saving these emails for at least two billing cycles.

What happens to your placeit account after you cancel

Cancelling a subscription doesn't mean losing everything you've created or downloaded.

Your access and downloads after cancellation

After you cancel, your paid subscription ends at the conclusion of your current billing period. You retain full access to all downloads and assets you've already created or pulled from the library until that date. Any templates, mockups, logos or videos you've downloaded remain in your account and stay available for use according to Placeit's licence agreement. The commercial-use rights you earned while subscribed continue to apply to the assets you created. This means your designs are yours-you just lose the ability to download new content after your subscription ends.

Pro tip: If you're planning to cancel, download any templates or assets you think you'll need in the future before your subscription ends. After cancellation, you won't be able to grab new files, so grab what you need while you still can.

Your placeit account and data after cancellation

Cancelling a subscription does not delete your Placeit account automatically. Your account, login credentials and files remain stored by Placeit indefinitely unless you request deletion. If you want to delete your account entirely-including all personal data and files-you must contact Placeit support separately and request account deletion. This is a separate action from cancelling your subscription. Placeit retains account data according to its privacy policy; if you later decide to resubscribe, you can log back in and your old work will still be there.

Can you get a refund from placeit?

Refunds are where many subscription services frustrate consumers, and Placeit's policy is intentionally restrictive.

Placeit's refund policy and what it says

Placeit's standard policy does not offer refunds for subscription fees once you've been charged, except where New Zealand consumer protection law requires it. The company states that it does not refund for changes of mind, unused portions of subscriptions, or because you no longer want the service. This is a 'no refund' approach for digital subscriptions sold by Placeit itself. However, this policy is subject to the Consumer Guarantees Act 1993, which gives you statutory rights regardless of what Placeit's terms say.

When you might qualify for a refund in new zealand

New Zealand's Consumer Guarantees Act 1993 is your legal shield here. Under this law, services must be provided with due care and skill, within a reasonable time, and must be fit for purpose. If Placeit fails to deliver these guarantees-for example, the platform is down for days, features don't work, or you genuinely cannot access downloads-you may have grounds for a refund or compensation. Additionally, if Placeit makes material changes to the service that significantly affect your use, you may be entitled to cancel and claim a refund for the unused period.

General disappointment or deciding you don't need the service is not grounds for a refund under consumer law. However, if Placeit breaches its service agreement or provides a faulty product, you have legal recourse. If Placeit refuses a reasonable refund claim, you can escalate to the Commerce Commission (comcom.govt.nz) or use a dispute resolution service.

Refund processing times and payment methods

If Placeit approves a refund, the timing depends on your payment method. Card refunds process to your original payment method within 5 to 10 business days. PayPal refunds are normally credited within 24 to 48 hours. Bank transfers take longer-typically 5 to 10 business days depending on your bank. You'll receive a confirmation email when the refund is initiated; always verify that the money has arrived in your account within the stated timeframe. If it hasn't, contact Placeit support again and ask for proof of the refund transaction.

Your consumer rights under new zealand law

Placeit operates in Australia but serves New Zealand customers; your legal protections come from New Zealand legislation, not Australian law.

Consumer guarantees act 1993 and what it means for placeit subscriptions

The Consumer Guarantees Act 1993 (CGA) is your most powerful tool when dealing with any subscription service, including Placeit. The CGA guarantees that any service you pay for must be provided with due care and skill, within a reasonable time, and must match the supplier's statements about what it will do. For Placeit, this means the platform must allow you to download templates as advertised, the templates must be usable and not corrupted, and you must be able to access the service during normal operating hours. If Placeit fails these guarantees, you can demand a refund, replacement, compensation or cancellation without penalty.

Importantly, the CGA overrides Placeit's stated 'no refund' policy. If Placeit breaches a guarantee, you don't need Placeit's permission to claim a remedy-the law gives it to you automatically. This is especially powerful for digital services, where companies often hide behind terms and conditions. Stopee advises all New Zealand consumers to remember this: your legal rights always trump the company's fine print.

Cooling-off periods and digital subscriptions

Digital subscriptions do not have a legal 14-day cooling-off period in New Zealand. Once you've been charged, you cannot simply cancel and demand a refund because you changed your mind. However, you have until the end of your billing period to cancel without penalty, which gives you time to reconsider. If you realise within a day or two that Placeit isn't for you, contact support immediately and explain that you haven't used the service-some companies will cancel and refund as a goodwill gesture, though they're not obligated to.

Escalation points if placeit refuses to help

If you believe Placeit has breached the Consumer Guarantees Act and the company refuses to offer a refund, you have two paths. First, lodge a complaint with the Commerce Commission (comcom.govt.nz), which enforces consumer law and can investigate whether Placeit's practices are unfair. Second, use a free dispute resolution service like the Disputes Tribunal (disputes.govt.nz) if your claim is under NZ$15,000. Both options are free and don't require a lawyer. Stopee recommends documenting everything: screenshots of your cancellation request, confirmation emails, and any communication with Placeit support. This evidence strengthens your case if you need to escalate.

Common mistakes people make when cancelling placeit

Cancellation frustration is real, and small errors can lead to unwanted charges and wasted time.

Mistakes that cost you money

The biggest mistake is not cancelling early enough. Many people assume they can cancel on the day their renewal date arrives, only to find they've been charged that morning. Placeit renews at a fixed time (usually midnight UTC or early morning NZ time), and you must submit your cancellation at least one business day before that moment. Waiting until your renewal date has arrived is too late-the charge will process automatically. Set a phone reminder for five days before your renewal; this gives you a safety margin and time to contact support if there's a problem.

A second costly mistake is cancelling via the wrong method. If you subscribed through the App Store, cancelling on Placeit's website won't work; Apple is still billing you. Similarly, if you signed up through Google Play, you must cancel through Google, not Placeit. Many people cancel in one place, think they're done, and then get charged by Apple or Google weeks later. Check your original invoice or payment email to confirm which billing gateway processed your first charge, then cancel through that same gateway.

Not keeping your confirmation email is a third error that hurts you later. If Placeit charges you again after you've cancelled, you'll need proof that you successfully cancelled. A confirmation email is that proof. Without it, you're arguing your case on memory alone, and Placeit may refuse to refund, forcing you to go through dispute resolution. Always screenshot or save the cancellation confirmation.

Technical issues and when to contact support

Sometimes the cancellation button doesn't appear, the form fails to submit, or you get an error message. This is frustrating, but don't panic. First, try a different web browser or device-account settings pages sometimes glitch on certain browsers. Clear your cache and cookies, log out, and log back in. If the option still doesn't appear, you may have a permission issue (for example, only the account owner can cancel, not a team member with access). Contact Placeit support immediately and explain the problem, including screenshots of what you're seeing. Support will cancel manually and send you confirmation. This usually takes 24 to 48 hours, so don't wait until the day before your renewal to try-give yourself time.

How to avoid being charged again after cancellation

Defensive steps protect your wallet.

What to do after you cancel

Immediately after receiving your cancellation confirmation, check your payment method (credit card, debit card or PayPal) and set a calendar reminder for one day after your billing period is supposed to end. On that day, review your bank or PayPal statement to confirm that no new charge has appeared. If Placeit has charged you despite the cancellation, contact them within three business days and ask for a refund, citing the cancellation confirmation email. Most payment processors will also allow you to dispute the charge if Placeit refuses to refund, and your cancellation confirmation is proof that the charge was unauthorised. This is a last resort, but it works.

Additionally, if you suspect you might re-subscribe in the future, do not save your payment method in Placeit's system. Delete it from your account settings after cancelling. This prevents accidental re-subscription if you revisit the site.

Unsubscribe from placeit marketing emails

After you cancel, Placeit will likely send you marketing emails trying to tempt you back with discounts. This is normal, but you may want to unsubscribe from these emails to remove the temptation and avoid confusion. Look for an 'unsubscribe' link at the bottom of any email from Placeit and click it. You'll be removed from their mailing list within a few days.

Cancellation checklist for placeit

Use this checklist to ensure you've cancelled correctly and protected yourself.

Comparison: when to cancel placeit versus when to keep it

This table helps you decide whether cancelling is right for you.

Placeit cancellation address and support contact information

If you need to escalate your cancellation or cannot reach Placeit online, use this contact information.

How to reach placeit support

Placeit's primary contact method is through the help centre and support form on the website. Visit the Placeit website, look for 'Help' or 'Contact', and submit a support ticket with your cancellation request. You should receive a response within 24 to 48 hours. If you've purchased through the App Store or Google Play, contact Apple or Google first-they process those cancellations, not Placeit. For web-based subscriptions, email support or use the online form.

Escalation and mailing address

Placeit is operated by Envato Placeit Pty Ltd, an Australian company. The company does not publish a dedicated New Zealand mailing address for cancellation notices. If you need to send formal written notice, use the address listed in Placeit's terms and conditions (usually an Australian address in their legal documents). However, Stopee recommends using the online support form or email first-this is faster and creates a digital paper trail. If Placeit fails to respond or refuses a legitimate cancellation or refund request, escalate to the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal (disputes.govt.nz). These are free New Zealand agencies that can pressure Placeit to comply with consumer law.

When to involve consumer protection authorities

If Placeit ignores your cancellation request, charges you after you've cancelled, or refuses a refund you believe you're entitled to under the Consumer Guarantees Act, file a complaint with the Commerce Commission. Provide your cancellation confirmation email, bank statements showing unexpected charges, and any communication with Placeit support. The Commission will investigate whether Placeit's conduct breaches consumer law and can order the company to refund you, cancel your subscription or take corrective action. This is free and doesn't require a lawyer. Stopee has helped thousands of consumers navigate exactly this path when companies refuse to cooperate.

Final thoughts on cancelling placeit

Cancelling a subscription should be simple, and with Placeit, the process is straightforward once you know the rules. The key is to cancel at least one business day before your next billing date, use the correct method (web, App Store or Google Play), and keep your confirmation email as proof. You have legal protections under New Zealand's Consumer Guarantees Act that guarantee fair treatment, even if Placeit's terms say otherwise. If the company refuses to honour a legitimate cancellation or refund, the Commerce Commission and Disputes Tribunal are there to enforce your rights at no cost. Stopee is here to empower you with clear, practical information so you can cancel with confidence and protect your money. Whether you're cancelling because you've found a better tool, need to cut costs, or simply realised the service isn't for you, you now have the knowledge and the legal backing to do it correctly.