Manage Placeit

How to cancel Placeit and avoid hidden charges in malaysia

What Placeit is and why you might want to leave

Placeit by Envato is a subscription-based design tool for creating mockups, logos, videos, and ready-made templates. If you signed up in a hurry and now want out, you are not alone. Many Malaysian users get frustrated because the cancel button is not obvious, auto-renewal continues unless you stop it before the next billing date, and some only realise the charge after their card is billed again.

The core business model is recurring subscription billing. Placeit offers a 7-day free trial for new users, after which your account converts to a paid plan unless you cancel before the trial ends. Once you commit, the minimum is 1 month on monthly plans or 1 year on annual plans. This is exactly why Stopee exists: to help you understand the fine print and take control of your subscriptions before unwanted charges hit your account.

Understanding placeit's pricing structure

For users in Malaysia, billing clarity matters more than language support. Placeit charges approximately RM71 per month or RM423 per year (based on current market conversions of USD $14.95 monthly and USD $89.69 annually). These prices are competitive for design tools, but only if you actively use the platform.

The critical detail: Placeit subscriptions can be managed through the web account directly, or through App Store and Google Play if you subscribed via mobile. This matters enormously. If you cancel in the wrong place, your renewal does not stop. At Stopee, we have guided thousands of users through this exact trap, and the solution is always the same: cancel where you bought it.

When cancellation makes sense

You should cancel Placeit if you no longer use design templates regularly, prefer heavier software like Adobe Creative Cloud, or simply ran through your free trial and decided it was not for you. You should also cancel immediately if you notice unexpected charges or if a promotional discount period has expired and you do not want to pay full price going forward.

Do not delay cancellation if you have made the decision. Every day you wait brings you closer to your next billing date. Stopee recommends cancelling at least 5 business days before renewal to ensure processing time and to have a paper trail of your cancellation request.

Your consumer rights under malaysian law

Your rights as a Placeit subscriber in Malaysia are protected by the Consumer Protection Act 1999. This law gives you the right to cancel subscription services, demand clarity on billing practices, and claim refunds for charges you did not authorise.

Specifically, the Consumer Protection Act 1999 covers unfair contract terms. If Placeit makes cancellation deliberately difficult or hides the cancel button, that is a potential breach of fair dealing. Additionally, if you are charged after a legitimate cancellation request, you have the right to dispute that charge with your bank or credit card issuer under Section 57A of the Consumer Protection Act 1999, which covers unsolicited goods and services.

If Placeit refuses to refund or disputes your cancellation, escalate to the Federation of Malaysian Consumers Associations (FOMCA) or the Malaysian Communications and Multimedia Authority (MCMC) if the service involves digital media. Stopee has helped consumers navigate these escalations, and having evidence of your cancellation attempt is your strongest card. Keep every screenshot, email, and statement entry.

How to cancel Placeit based on where you subscribed

Your cancellation method depends entirely on your billing channel. If you subscribed directly on Placeit.com, use the web account method. If you subscribed through App Store or Google Play, you must cancel through that platform. Cancelling in the wrong place is the number one reason bills continue after users believe they have quit.

Cancel Placeit through the official website

If you subscribed directly on Placeit.com, this is your cancellation path.

1. Open your web browser and go to placeit.com. Do not use the mobile app for this step; the web account gives you clearer visibility.
   • If you use a password manager, use it now to log in securely.
2. Click your profile icon or menu in the top right corner (usually your name or initials).
   • Look for "Account Settings", "Settings", or "Subscription" in the dropdown menu.
3. Navigate to your subscription or billing section. You should see your current plan name, next billing date, and a "Cancel Subscription" or "Manage Subscription" button.
   • Pro tip: Take a screenshot here showing your plan and next billing date. This is your proof.
4. Click "Cancel Subscription". Placeit will ask you to confirm your choice. You may see discount offers or retention messages. Read them, but ignore them if you have decided to leave.
   • Warning: Do not click "Update Payment Method" or "Continue" unless you want to stay. Only click the final "Confirm Cancellation" or "Yes, Cancel" button.
5. After you click confirm, you should see a final message saying your subscription has been cancelled or is pending cancellation. Screenshot this message too.
   • Placeit will also send you a cancellation confirmation email to the address associated with your account within 24 hours.
6. Log out and wait for the confirmation email. Your access will end on your current billing date; you will not be charged again after that date.
   • If you do not receive a confirmation email within 24 hours, escalate to [email protected] immediately with your screenshots.

Cancel Placeit if you subscribed through the app store

If you signed up using your Apple ID on iPhone or iPad, you must cancel through the App Store, not through Placeit itself.

1. On your iPhone or iPad, open the Settings app (not the Placeit app).
   • Scroll down and tap "App Store".
2. Tap your profile icon in the top right corner (your photo or initials).
   • Select "Subscriptions".
3. Find "Placeit" in the list of active subscriptions. Tap it.
   • You will see your renewal date and price. This confirms you are in the right place.
4. Tap "Cancel Subscription" or "Cancel Free Trial" depending on your status.
   • Pro tip: The button might say "Edit", then show a "Cancel" option inside. Stay patient and look for any button that leads to cancellation.
5. The App Store will ask you why you are cancelling. Select a reason (the answer does not affect your cancellation) and confirm.
   • Your subscription will be cancelled immediately, and you will keep access until your current billing date passes.
6. Wait for an email confirmation from Apple within 24 hours. The email will confirm that your Placeit subscription is cancelled.
   • Warning: If you do not receive an email confirmation, take a screenshot of your App Store subscriptions page showing Placeit is no longer listed, and contact Stopee for escalation guidance.

Cancel Placeit if you subscribed through google play

If you signed up using Google Play on an Android phone or tablet, cancel through Google Play, not Placeit.

1. On your Android device, open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Find "Placeit" in your active subscriptions and tap it.
   • You will see your renewal date and the amount you are charged. Screenshot this to confirm you are cancelling the right subscription.
4. Tap "Cancel subscription".
   • Google Play will explain what happens after cancellation (you keep access until the current billing period ends). Confirm by tapping "Cancel subscription" again.
5. You will see a cancellation confirmation message on screen. Google will also send you an email confirmation to your Google account within 24 hours.
   • If the email does not arrive, revisit the subscriptions page and verify that Placeit no longer appears in your active list.

What happens after you cancel Placeit

Cancellation and access are two different things. When you cancel, your subscription stops renewing after your current billing period ends. You keep full access to Placeit until that date arrives. On the day after your final billing date, your access is locked and you can no longer log in.

Placeit retains your account data (designs, mockups, templates you created) for 30 days after cancellation. If you want to preserve your work, download all finished files, export designs, and save any mockups before your access ends. After 30 days, Placeit may delete your files, and recovery becomes very difficult.

You should also contact your bank to confirm that Placeit is no longer scheduled to charge your card. Check your banking app under "Recurring Payments" or "Auto Transfers" and manually block Placeit if it still appears there. This is your second line of defence. Most cancellations work cleanly, but verifying with your bank costs nothing and protects you.

Refunds and what you can expect

Placeit does not offer refunds for subscription fees once you have used the service. This is standard in the design software industry. However, you have grounds to dispute a charge if you cancel successfully and are billed again afterward.

If you are charged after a legitimate cancellation:

1. Contact Placeit support at [email protected] immediately with your cancellation screenshot and the unwanted charge details.
   • Write a clear email: "I cancelled my subscription on [date] and received confirmation [reference number]. I have been charged again on [date] for RM[amount]. Please refund this charge within 7 days."
2. If Placeit does not respond within 7 business days, or refuses the refund, contact your bank and dispute the charge. Most Malaysian banks support disputes under Consumer Protection Act 1999.
   • Provide your bank with your cancellation email and screenshots as evidence.
3. If the bank refuses to help, escalate to FOMCA (Federation of Malaysian Consumers Associations) with all your evidence. Stopee has seen these escalations succeed when the consumer has a clear cancellation record.
   • FOMCA can file a formal complaint and pressure Placeit to refund under consumer protection law.

Do not accept a "no refund" response if the charge arrived after you cancelled. You have the legal right to dispute it, and Stopee recommends always taking the next step if support refuses.

Common mistakes that prevent successful cancellation

Cancellation feels simple in theory, but small mistakes derail it. You are frustrated enough already; let us make sure you get this right the first time.

The most common error is cancelling in the wrong location. You subscribe through App Store but try to cancel on the website. The website cancellation does not touch App Store, so the app keeps renewing. This is not a failure of your cancellation; it is a design of the multi-platform system. Always cancel where you bought it.

Another frequent trap: stopping at the first confirmation screen. Placeit shows retention offers ("Stay for 50% off!") or asks for feedback before showing the final cancellation button. Users assume they have cancelled when they have only dismissed a prompt. Read all the on-screen text and keep clicking until you see a message that says your subscription is cancelled or pending cancellation. Stopee advises screenshotting that final message every single time.

A third mistake is not checking your bank after cancellation. You cancel Placeit successfully, your account shows no active subscription, but your bank still has Placeit listed as an authorised recurring charge. Some platforms do not automatically remove themselves from your bank's recurring payment list. Log into your bank, find the recurring payments section, and manually block Placeit. This takes 2 minutes and eliminates the risk of surprise charges.

Finally, do not assume email confirmation means it is done. Placeit should send you a cancellation email within 24 hours, but email delays or spam filters can hide it. If you do not see the email, assume it failed and contact [email protected] with your cancellation screenshots. Stopee has seen users wait weeks for an email that never arrived, thinking everything was fine, only to discover they were still being charged.

Checklist for a clean Placeit cancellation

Use this checklist before and after you cancel. It takes 5 minutes and gives you certainty.

Pricing comparison for design tools in malaysia

If you are on the fence about cancelling Placeit, this table shows how it stacks against alternatives.

If you are cancelling because Placeit is too expensive, Canva Pro is cheaper if you use it heavily, and free tools like Pixlr cover basic needs. If you need professional software, Adobe or Figma make sense. Stopee helps you compare not just price, but whether you actually need a subscription at all.

Contact Placeit support if cancellation fails

If you have followed the steps above and your subscription is still active, or if you were charged after cancellation, contact Placeit directly.

Email: [email protected]

Mailing address for formal complaints:

Envato Copyright Agent
Level 7, 180 Flinders Street
Melbourne, Victoria 8007
Australia

Alternatively, you can send formal notice to:

PO Box 16122
Collins Street West
Melbourne, Victoria 8007
Australia

When you contact support, include your account email, the date you cancelled, screenshots of your cancellation confirmation, and the date you were charged (if applicable). Write in English; Placeit support is English-speaking.

If Placeit does not respond within 10 business days, or refuses to help, file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) at [email protected]. Malaysian consumer protection law is on your side if you can prove you cancelled in good faith.

Summary and next steps

Cancelling Placeit is straightforward if you cancel where you subscribed, keep screenshots, and verify with your bank. You have consumer rights under the Consumer Protection Act 1999, and Stopee exists to make sure you know how to use them.

Your action plan: (1) Decide today if you are keeping or cancelling. (2) If cancelling, note which platform you subscribed on. (3) Follow the correct cancellation steps for that platform. (4) Screenshot the confirmation. (5) Check your email within 24 hours. (6) Verify with your bank within 48 hours. (7) Block Placeit from recurring payments if it still appears. (8) One day after your final billing date, confirm no charge arrived.

Thousands of Malaysian consumers have successfully cancelled Placeit with confidence, and Stopee has helped them understand their rights every step of the way. If you need help at any point, return to this guide, follow the checklist, and escalate to [email protected] if cancellation does not work. You are in control of your subscriptions, not the other way around. Stopee is here to make sure that power stays with you.