Manage Solidworks

How to cancel SolidWorks and understand your subscription rights in canada

What is SolidWorks and why you might want to cancel

SolidWorks is a professional 3D computer-aided design (CAD) software suite created by Dassault Systèmes. Engineers, product designers and manufacturers use it to model, simulate and visualize complex designs before production. You can purchase SolidWorks as an annual or quarterly term subscription, a monthly subscription, or a perpetual license through authorized resellers across Canada.

If you've decided that SolidWorks no longer fits your workflow, budget or project needs, you have the right to cancel your subscription. Whether you're switching to a competitor, finishing a short-term project or simply reducing software expenses, Stopee is here to walk you through the process step-by-step so you avoid common cancellation traps and protect your refund eligibility.

Who should consider cancelling SolidWorks

You might be a good candidate for cancellation if you work with 2D design instead of 3D modelling, you've found a more affordable alternative, you no longer need regular software updates, or your organization has shifted to a different CAD platform. Some users also cancel because their subscription auto-renews without warning, or they purchased a longer term than they actually need.

Why timing matters for your refund

SolidWorks offers a 15-day refund window for new annual and quarterly web subscriptions purchased directly or through most authorized resellers. Missing this window means you typically forfeit your refund eligibility entirely. This is why Stopee strongly recommends you act within 15 days of your original purchase date if you want your money back.

Understand your consumer rights in canada before you cancel

Canadian consumer protection laws give you solid ground to stand on when disputing unfair billing or cancellation practices.

Canada's consumer protection act and SolidWorks

Every Canadian province has consumer protection legislation that requires vendors to honor cancellation requests and respect refund policies. Under federal and provincial consumer law, you have the right to cancel a subscription before auto-renewal occurs, and vendors must make cancellation at least as easy as signup. If SolidWorks or a reseller makes cancellation deliberately difficult, that may violate your rights.

Additionally, the 15-day cooling-off period for certain digital products applies in many provinces. If SolidWorks fails to honor this window or refuses to process a valid refund request, you can escalate your complaint to your provincial consumer protection authority or file a chargeback through your credit card company.

Document everything from the start

Keep screenshots of your original purchase receipt, the order date, your account number and all communication with SolidWorks or the reseller. Save confirmation emails, subscription terms and any marketing materials that promised a refund. This documentation is your protection if you need to dispute a charge or escalate to Stopee's recommended authority.

How to cancel SolidWorks on the web (3DEXPERIENCE platform)

Most Canadian users purchase SolidWorks directly through the 3DEXPERIENCE platform or via an authorized reseller, making web-based cancellation the most common path.

Cancel directly through your 3DEXPERIENCE account

1. Sign in to your 3DEXPERIENCE account at 3ds.com using your username and password.
   • If you cannot remember your login, use the "Forgot password" link on the login screen.
2. Navigate to "My Account" or "Subscriptions" in the main menu (the exact label varies by interface update).
   • Look for a gear icon, account name dropdown, or "Manage Account" link.
3. Locate your active SolidWorks subscription in the subscriptions list.
   • Pro tip: If you have multiple subscriptions, identify the correct one by matching the product name (e.g., "SolidWorks 3D CAD Standard") and the renewal date.
4. Select the subscription and choose "Disable Auto-Renewal" or "Cancel Subscription" (the exact wording depends on your interface version).
   • Disabling auto-renewal stops future charges but does not trigger an immediate refund.
   • Selecting "Cancel Subscription" may offer a refund option if you are within the 15-day window.
5. If a refund option appears, select it and confirm your cancellation request.
   • Your screen should display a confirmation message with a reference number and the expected refund timeline (typically 5 to 10 business days).
6. Screenshot the confirmation page and save any confirmation email sent to your registered inbox.
   • Warning: Some users report that confirmation emails arrive in spam folders; check your spam and promotions tabs if you do not see it immediately.

If cancellation controls are hard to find

The 3DEXPERIENCE interface is complex, and Stopee has heard from many users who struggle to locate the subscription cancellation option. If you cannot find it within 2 to 3 minutes, do not waste time guessing. Instead, contact SolidWorks support directly by visiting the support page on 3ds.com and submitting a ticket. Provide your order number, subscription date and a clear statement: "I want to cancel my SolidWorks subscription and request a refund if within the 15-day window."

How to cancel if you bought through an authorized reseller

If you purchased SolidWorks from a Canadian reseller such as SWYFT Solutions, CAD MicroSolutions or another partner, your cancellation process is slightly different.

Contact your reseller first, not SolidWorks directly

1. Find the reseller's name and contact information on your original purchase receipt or invoice.
   • Do not assume the reseller is the same as the official SolidWorks website.
2. Send a cancellation request email to the reseller's customer service email address.
   • Include your order number, purchase date and a request for cancellation with refund (if within 15 days).
   • Use a professional tone and keep the message brief: "I purchased a SolidWorks subscription on [date] under order [number]. I request immediate cancellation and a refund under the 15-day refund policy."
3. Request a written confirmation of your cancellation and refund status.
   • Pro tip: Resellers sometimes respond more quickly to email than to phone calls; email creates a paper trail.
4. If the reseller does not respond within 3 business days, escalate by calling their support line or contacting SolidWorks support directly and mentioning the reseller's name.
   • SolidWorks has leverage with resellers and may help expedite your request.

Cancel SolidWorks on apple app store or google play

If you subscribed to SolidWorks through a mobile app on iOS or Android, you must cancel through the app store itself, not through the SolidWorks website.

Cancel on apple app store (iPhone or iPad)

1. Open the App Store app on your Apple device.
   • Do not open SolidWorks itself; you must use the App Store app.
2. Tap your profile icon in the top-right corner.
   • This is usually a small circle with your name or initials.
3. Select "Subscriptions" from the menu.
   • All active subscriptions linked to your Apple ID appear here.
4. Tap the SolidWorks subscription.
   • Verify the product name and renewal date to confirm it is the correct subscription.
5. Tap "Cancel Subscription" or "Edit Subscription" and choose to discontinue.
   • Your subscription will end at the next billing date; Apple typically does not charge a cancellation fee.
6. Screenshot the cancellation confirmation screen for your records.

Cancel on google play (Android)

1. Open the Google Play app on your Android device.
   • Tap the profile icon (usually a circle with your name or initial) in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions" (wording varies by Android version).
   • A list of all active subscriptions appears.
3. Tap the SolidWorks subscription.
   • Check the product name and renewal date to ensure you are cancelling the correct subscription.
4. Tap "Cancel subscription" and confirm your choice.
   • Your subscription ends at the next billing cycle.
5. Take a screenshot of the cancellation confirmation.

Warning: App Store and Google Play refund policies are set by Apple and Google, not by SolidWorks. Refunds for app subscriptions are typically only available within 14 to 15 days of the original charge, and only if you request them directly through the app store. SolidWorks cannot override these policies, so act quickly if you want your money back.

Understand what happens after you cancel SolidWorks

Cancellation does not happen instantly, and there are important steps you should take to protect your work and data.

When your access ends

If you disabled auto-renewal only, your SolidWorks subscription remains active until the end of your current billing period. If you submitted a full cancellation request, your access may end immediately or within a few hours, depending on whether SolidWorks processes it as a immediate termination or an end-of-term cancellation. Ask SolidWorks support for clarification on which applies to you.

Export your files before access ends

If you stored design files, CAD models or other work in the SolidWorks cloud platform, download and save them locally to your computer before your subscription ends. Cloud access typically expires as soon as your license expires, and you may lose access to files stored in the cloud. SolidWorks may allow a short grace period (often 15 to 30 days) to retrieve files, but do not rely on it.

Disable future auto-renewal reminders

Once you cancel, you may still receive renewal reminder emails from SolidWorks or the reseller. These are automated and do not mean your cancellation failed. You can safely ignore them or mark them as spam. If you continue to receive billing alerts after your cancellation window, contact SolidWorks support immediately.

Refund eligibility and timeline for SolidWorks in canada

Refunds depend entirely on your purchase method and when you cancel relative to your purchase date.

15-day refund window for new subscriptions

SolidWorks honors a 15-day money-back guarantee for annual and quarterly subscriptions purchased directly through 3DEXPERIENCE or through most authorized Canadian resellers. This window begins on your purchase date, not on the date you first use the software. To qualify, you must cancel and request a refund in writing within 15 calendar days of your original purchase date.

Important exceptions: Monthly subscriptions, subscription renewals and trial or promotional offers do not qualify for the 15-day refund window. If you purchased a monthly plan or your subscription is renewing (not a new purchase), you are typically not eligible for a refund.

Refund timeline and payment method

What if your refund does not arrive on time

If you cancelled within 15 days, requested a refund and have not received it after 10 business days, follow up with SolidWorks or your reseller. Request a refund status email or ticket number. If they refuse to refund you, you can dispute the charge with your credit card company or escalate to Stopee's recommended approach: file a complaint with your provincial consumer protection office. Most Canadian provinces have a consumer advocacy body that investigates unfair billing practices.

SolidWorks pricing and subscription plans in canada

Understanding your plan cost helps you decide whether cancellation or switching to a lower-tier option makes sense for your budget.

Prices listed are approximate Canadian dollar amounts from authorized resellers and may vary by reseller, region and current promotions. Contact your reseller for exact pricing.

Common mistakes when cancelling SolidWorks

Cancellation mistakes are frustrating, but you can avoid the most common traps if you know what to watch for.

Mistake 1: only disabling auto-renewal instead of requesting a refund

Many users stop at "disable auto-renewal" and assume this triggers a refund. It does not. Disabling auto-renewal only prevents future charges; it does not return money you already paid. If you want a refund within the 15-day window, you must explicitly request one during the cancellation process.

Mistake 2: missing the 15-day refund window

Day 15 arrives faster than you think. If you are on day 16, you have missed the refund window entirely, and SolidWorks or the reseller will deny your refund request. Mark your calendar on the purchase date and set a phone alarm for day 13 if you are serious about cancelling.

Mistake 3: contacting SolidWorks directly when you bought from a reseller

SolidWorks will not process cancellations for reseller purchases. You must go through your reseller first. Contacting SolidWorks directly wastes time and prolongs your cancellation. Always check your invoice to see who you bought from, then contact that entity.

Mistake 4: not documenting your cancellation request

A verbal phone cancellation is almost impossible to prove later. Always send a written request by email, screenshot the cancellation confirmation screen, and save all confirmation emails. Stopee strongly advises against relying on phone calls alone; written records protect you if you need to escalate a dispute.

Mistake 5: assuming the app store manages your web subscription

If you bought SolidWorks on the web but are trying to cancel through the Apple App Store, this will not work. Each platform (web, iOS, Android) has its own separate subscription. Cancel only on the platform where you originally purchased, or you will cancel the wrong subscription by mistake.

Your checklist for cancelling SolidWorks successfully

Use this checklist to ensure you complete every step and protect your refund eligibility.

• Check your original purchase receipt and note the purchase date (day 0).
• Calculate day 15 and mark it on your calendar as your refund deadline.
• Log in to your account (3DEXPERIENCE, App Store, Google Play, or reseller portal).
• Locate your active SolidWorks subscription and note the subscription ID or order number.
• Take a screenshot of the subscription details page before you cancel.
• Submit your cancellation request and select "Request refund" if the option appears.
• Screenshot the cancellation confirmation screen and note the reference number.
• Save any confirmation email sent to your inbox or check your spam folder.
• If you bought through a reseller, send a follow-up email confirming the cancellation and refund status.
• Download and save any files stored in the SolidWorks cloud before access expires.
• Monitor your bank account or credit card statement for the refund (expect 5 to 10 business days).
• If the refund does not arrive by day 10, contact SolidWorks or the reseller to escalate.
• Keep all documentation (receipts, screenshots, emails, confirmation numbers) for at least 6 months.

When to escalate if SolidWorks refuses your cancellation request

Most cancellations go smoothly, but if SolidWorks or your reseller refuses your refund request or ignores your cancellation, you have consumer protection options.

Step 1: send a formal written demand

Email a formal letter to SolidWorks customer service requesting cancellation and a refund. Include your order number, purchase date, the amount charged, and a reference to the 15-day refund policy stated on their website. Demand a response within 5 business days. Keep this email and the response.

Step 2: file a chargeback with your credit card company

Contact your bank or credit card issuer and explain that you cancelled within the refund window but SolidWorks refused to refund your payment. Most card companies will investigate the chargeback, and many rule in your favour if you can show a valid cancellation request with written documentation. Chargebacks typically reverse unauthorized charges within 30 to 60 days.

Step 3: escalate to your provincial consumer protection authority

If the chargeback fails or you need additional support, file a complaint with your provincial consumer protection office. In Ontario, contact ServiceOntario; in British Columbia, contact the Office of the Registrar of Mortgage Brokers. These agencies investigate unfair billing practices and can pressure vendors to honour refund policies. Stopee recommends using this escalation route as a final step because provincial agencies have enforcement power.

Should you keep or cancel your SolidWorks subscription

Not everyone should cancel. Here is how to decide what makes sense for your situation.

If you are still unsure, consider downgrading to the Standard plan or switching to a 3-month quarterly subscription instead of cancelling entirely. This gives you flexibility and cost savings without a full subscription loss.

Contact information for cancelling SolidWorks in canada

If you need to escalate your cancellation or reach customer support, use these official channels. Stopee recommends writing rather than calling whenever possible because written correspondence creates a legal record.

SolidWorks corporate customer support

• Email: Support requests via 3DEXPERIENCE portal (3ds.com)
• Phone: Check your account or invoice for your region-specific support number
• Support portal: visit 3ds.com and select "Support"
• Mailing address for formal notice: Dassault Systèmes, 3DEXPERIENCE platform support, contact your reseller or the main support portal for current mailing address (reseller correspondence is preferred)

Canadian consumer protection authorities

• Federal: Competition Bureau (Canada): www.competitionbureau.gc.ca
• Ontario: ServiceOntario Consumer Protection Hotline: 1-800-889-9768
• British Columbia: Consumer Protection BC: 1-888-564-9963
• Alberta: Fair Trading Act complaints: service.alberta.ca
• Quebec: Office of the Protecteur du consommateur: 1-800-462-2748
• All other provinces: Search "[your province] consumer protection office"

Authorized canadian resellers for reference

• SWYFT Solutions (swyftsol.com)
• CAD MicroSolutions (cadmicro.com)
• Local VAR (value-added reseller) or system integrator listed in your invoice

Final thoughts on cancelling SolidWorks

Cancelling a professional software subscription involves multiple steps, timing deadlines and vendor cooperation, but your consumer rights in Canada are strong. Stopee has guided thousands of Canadian software users through cancellation processes, and the key to success is knowing the 15-day refund window, documenting every step and refusing to accept a refund denial without escalation. Whether you are switching to a competitor, downsizing your team or simply tightening your budget, you deserve a fair and transparent cancellation experience. Act within 15 days if a refund matters to you, keep clear records and do not hesitate to contact a provincial consumer authority if SolidWorks or your reseller stalls. Stopee is committed to empowering you to cancel on your terms, and these steps will get you there.