Manage Solidworks

How to cancel solidworks in new zealand and avoid refund delays

Understanding solidworks and why you might cancel

Solidworks is a professional 3D CAD, simulation and product development platform made by Dassault Systèmes. It powers design and engineering workflows across manufacturing, construction and maker communities worldwide, and New Zealand users rely on it for everything from product prototyping to technical documentation.

You may have signed up for Solidworks as a desktop licence, a cloud-based subscription via the 3DEXPERIENCE platform, or a Maker licence delivered through the browser. Many engineers and designers discover they need to step back from the service because of cost, project completion, or switching to an alternative tool. Whatever your reason, Stopee is here to guide you through the cancellation process without hidden fees or delays.

Delivery models in new zealand

Solidworks reaches you through two primary channels. Traditional desktop licences are often purchased through a Value-Added Reseller (VAR) in your region - in Auckland, that's typically DMO Solutions Ltd, and in Christchurch, Caliber Design Ltd handles many accounts. Newer subscriptions, including the Maker licence, live on the 3DEXPERIENCE platform and auto-renew unless you actively disable them.

The way you purchased Solidworks determines exactly how you cancel it. This matters because reseller-sourced licences follow different rules than direct 3DEXPERIENCE subscriptions, and Stopee helps you navigate both paths.

Why cancellation timing matters

Solidworks charges often renew automatically. If you wait until after your renewal date, you may lose the refund window - typically 15 days from purchase. New Zealand's Consumer Guarantees Act gives you additional protections, but only if you act quickly and document your cancellation request.

How to cancel your solidworks subscription via 3DEXPERIENCE

If you manage your Solidworks licence through the 3DEXPERIENCE platform (most common for Maker and cloud-based subscriptions), you can cancel and disable auto-renewal directly from your account dashboard.

Step-by-step cancellation process

1. Open your web browser and navigate to 3ds.com.
2. Sign in using your 3DEXPERIENCE account credentials (email and password).
   • Pro tip: If you use a corporate email, check with your IT team - your account may be managed through a company licence rather than personally.
3. Click the account icon in the top-right corner of the page.
4. Select "My Account" from the dropdown menu.
5. Locate the "Subscriptions" tab and review all active subscriptions.
   • You may see multiple subscriptions if you use Solidworks alongside other 3DEXPERIENCE tools.
6. Find the Solidworks subscription and click on it to open the details panel.
7. Click "Disable Auto-Renewal" or the equivalent toggle to stop future charges.
   • Warning: Disabling auto-renewal does not cancel your current term. Your access continues until the paid period ends, but you will not be charged again.
8. If you need a refund within 15 days of purchase, click "Request Refund" and follow the platform prompts or contact Solidworks support directly.

If you cannot access subscription controls

Some users report that the Subscriptions tab does not appear in their My Account section. This often happens due to browser cache issues or language settings.

1. Clear your browser cookies and cache, or open 3ds.com in private/incognito mode and sign in again.
2. If the Subscriptions tab still does not appear, change your account language to English (United States) and refresh the page.
   • The language setting is usually found under account preferences or regional settings.
3. If controls remain inaccessible, contact Solidworks support or your reseller directly and request a manual cancellation.

Cancelling through your local new zealand reseller

If you purchased Solidworks through a Value-Added Reseller in New Zealand, your licence and renewal may be managed directly by them rather than through your 3DEXPERIENCE account. Stopee recommends confirming your reseller before you begin.

Identifying your reseller and contacting them

Check your original purchase invoice or confirmation email - it will show which reseller supplied your licence. If you purchased in Auckland, DMO Solutions Ltd is the primary Solidworks partner. Christchurch users may work with Caliber Design Ltd or another regional partner.

1. Locate your purchase invoice and note the reseller name and contact details.
2. Call or email your reseller directly and state clearly: "I want to cancel my Solidworks licence and request cancellation effective immediately or at the end of my current term."
   • Be specific about the licence type (Standard, Professional, Premium, Maker) and the account or serial number if you have it.
3. Ask for written confirmation of your cancellation request via email.
   • Pro tip: Save this email. If a charge appears after cancellation, you'll need proof that you requested it.
4. If you purchased within the last 15 days and want a refund, ask your reseller for their refund policy in writing. Some resellers honour the 15-day window; others may have their own terms.
5. Ask about the end date of your access and confirm whether you can download or export your files before expiry.

What to do if your reseller does not respond

If your reseller ignores your cancellation request or refuses to cancel without valid reason, escalate to Dassault Systèmes directly by contacting Solidworks support. Document all communication attempts, including dates and names of staff you spoke with.

What happens after you cancel solidworks

Cancelling Solidworks does not mean instant loss of access. Understanding the post-cancellation timeline helps you plan your workflow and protect your work.

Your access and billing after cancellation

When you disable auto-renewal or cancel your subscription, your access continues until the end of the current paid term. You are not billed for any renewal after that date. Cloud services, including file storage and collaboration features on the 3DEXPERIENCE platform, remain available during the active period but may be removed once the subscription expires.

If you cancel mid-term (not at renewal), Solidworks typically does not refund the unused portion - unless you cancel within 15 days of purchase or the service is defective under New Zealand's Consumer Guarantees Act.

Protecting your files before expiry

After your subscription ends, you may lose access to cloud-stored files and any Solidworks features tied to active licensing. Take action before the expiry date arrives.

• Download all design files, assemblies and drawings to your local computer in native Solidworks format (.sldprt, .sldasm, .slddrw) or an open format like STEP or PDF.
• Export any collaborative documents or shared project files from the 3DEXPERIENCE platform.
• Check your cloud storage quota - some accounts have storage limits that expire with the subscription.
• If you use Solidworks PDM (Product Data Management), ensure all checked-out files are returned to the vault before access is revoked.

Refunds and your rights under new zealand law

Solidworks refund policies often state that subscriptions are non-refundable, especially for monthly or Maker plans. However, New Zealand consumer law sometimes overrides these blanket policies, and Stopee wants you to know your legal position.

The 15-day refund window

Most 3DEXPERIENCE and Solidworks subscriptions allow you to request a refund within 15 days of the initial purchase. This is not a legal requirement - it's the vendor's policy - but it is your best window for a full refund without dispute.

1. Sign into your 3DEXPERIENCE account and navigate to Subscriptions.
2. Click the subscription and select "Request Refund" if the option is visible.
3. Follow the prompts to confirm the refund request.
4. Check your email for a confirmation or support ticket number within 24 hours.
5. If no refund option appears, contact Solidworks support directly via the Help Centre or call your reseller.

Consumer guarantees act protections

Even if Solidworks' refund policy says "no refunds", the Consumer Guarantees Act 1993 (CGA) protects you if the service is not as described, not fit for its intended purpose, or supplied without reasonable care. This means:

• If Solidworks does not work with your hardware, operating system or workflow as promised, you may claim a remedy.
• If the vendor mislead you about features, performance or compatibility, the CGA may entitle you to repair, replacement, refund or compensation - regardless of their stated policy.
• If Solidworks is unsuitable for its ordinary purpose (3D CAD and design), you have grounds to seek remedies.

Stopee advises documenting any defects or misrepresentations in writing and sending them to your reseller or Dassault Systèmes before escalating to the Commerce Commission.

Stopping renewal charges

If you miss the 15-day refund window but still want to avoid future charges, disable auto-renewal at least 5 days before your renewal date. This prevents any charge from appearing on your payment method, even if you cannot recover the original purchase cost.

Solidworks pricing and plan comparison in new zealand

Solidworks pricing varies by reseller, plan tier and whether you choose desktop or cloud delivery. New Zealand-based pricing is set by your local VAR and may include regional adjustments or GST.

Plan types and typical features

Exact NZD pricing depends on your reseller. Contact DMO Solutions Ltd (Auckland) or your regional partner directly for a quote. Annual licences are usually cheaper per month than monthly subscriptions, so factor term length into your decision if you are considering renewal.

Common mistakes when cancelling solidworks

Many New Zealand users lose money or waste time because they miss simple steps or misunderstand their cancellation options. We hear these mistakes constantly, and Stopee wants you to avoid them.

Mistake 1: confusing "disable auto-renewal" with "cancel subscription"

Disabling auto-renewal stops future charges but does not cancel your current term. If you renew on 1 March and disable auto-renewal on 15 February, you stay subscribed until 1 March (and get charged), then access ends. You do not get a refund for the unused time. If you want to exit immediately and claim a refund, request a mid-term cancellation in writing within 15 days of purchase.

Mistake 2: not requesting a refund in time

The 15-day refund window closes quickly. If you realise Solidworks is not for you, request a refund within two weeks of purchase. After that, Solidworks rarely refunds subscriptions, and you have limited recourse unless the service is defective or misrepresented.

Mistake 3: not documenting your cancellation request

If you cancel by phone or in-person chat with your reseller, a charge may still appear weeks later. Always ask for written confirmation via email. Save the confirmation with the date, the cancellation effective date and the support agent's name. This is your proof if a dispute arises.

Mistake 4: forgetting to download your files

Cloud-stored Solidworks files and 3DEXPERIENCE documents are removed after your subscription expires. If you do not download them before that date, they are gone. Set a reminder for one week before expiry to retrieve all critical files.

Mistake 5: accepting a "no refund" answer without challenge

If you cancelled because the software did not meet its advertised capabilities or was not fit for its purpose, New Zealand's Consumer Guarantees Act may override Solidworks' no-refund policy. Do not accept an automatic refusal. Write to the reseller explaining the defect or misrepresentation and reference the CGA. If they still refuse, escalate to the Commerce Commission or seek independent legal advice.

Checklist before you cancel solidworks

Use this checklist to ensure you do not lose data, miss a refund window or create billing problems.

• Check your purchase date and confirm you are within the 15-day refund window if you want a full refund.
• Identify your reseller (check your invoice) and note their contact details.
• Download all Solidworks files, assemblies and drawings to your local computer.
• Export any 3DEXPERIENCE cloud documents or collaborative projects.
• Log into your 3DEXPERIENCE account and disable auto-renewal (if applicable).
• Send a written cancellation request to your reseller via email and request a confirmation.
• Check your payment method 5 days before renewal to ensure no charge appears.
• Keep all cancellation confirmation emails and support ticket numbers for your records.
• If a charge appears after cancellation, dispute it with your bank or payment provider within 30 days.

When to keep your solidworks subscription vs. when to cancel

Cancellation makes sense if you no longer use the software, but it's worth pausing before you hit the button. Consider whether a cheaper plan, a pause, or a switch to a free alternative might serve you better.

Reasons to cancel

• Your project is finished and you do not have another one lined up.
• Solidworks is not compatible with your workflow or hardware, and the vendor will not fix it.
• You've found a more affordable alternative (like FreeCAD or Fusion 360) that meets your needs.
• Your subscription cost has increased and you want to stop auto-renewal.
• You are switching employers or leaving a project that required Solidworks.

Reasons to keep your subscription

• You have active projects and colleagues depend on your file formats and models.
• Your reseller or employer requires it for compliance or technical standards.
• You use 3DEXPERIENCE cloud storage and collaboration; cancelling loses access to shared files.
• Your team uses Solidworks PDM or enterprise features that are difficult to migrate.
• You are within a multi-year contract and cancellation triggers early-termination fees.

If cost is your main concern, contact your reseller about downgrading to a cheaper plan (Standard instead of Premium) or moving to the Maker licence if you no longer work commercially.

Your consumer rights and new zealand law

Solidworks operates in New Zealand under strict consumer protection rules. These rights exist whether or not the vendor mentions them, and Stopee believes you deserve to know them.

Consumer guarantees act 1993

The CGA requires all services in New Zealand to be supplied with due care, as described, and fit for their ordinary purpose. If Solidworks fails any of these tests, you have statutory remedies:

• Repair: the vendor fixes the issue at no cost.
• Replacement: you get an equivalent or better service.
• Refund: you receive your full payment back.
• Compensation: if the service harmed your business or reputation, you may claim damages.

These rights apply even if the vendor says "no refunds" or "services are non-refundable". A blanket policy cannot remove your statutory rights.

Fair trading act 2015

The Fair Trading Act makes it illegal for Solidworks or your reseller to mislead you about the service's features, performance, compatibility or cost. If they made false claims about what Solidworks could do, or failed to disclose material information, you may have a claim under the Fair Trading Act as well as the CGA.

How to escalate if the vendor refuses to help

1. Send a formal letter (email is acceptable) to your reseller or Dassault Systèmes explaining the defect or misrepresentation and requesting a specific remedy (refund, repair, replacement).
2. Include your subscription details, purchase date, evidence of the issue (screenshots, error messages) and a deadline (14 days is standard) for their response.
3. Keep a copy of the letter for your records.
4. If the vendor does not respond or refuses, contact the Commerce Commission's complaint line or website at Make It Right Aotearoa.
5. You may also seek advice from the Citizens Advice Bureau or a consumer law specialist if the amount in dispute is significant.

Contacting your reseller for cancellation

Stopee recommends having your reseller's contact details and your account information ready before you call or email. Here are the primary Solidworks resellers in New Zealand:

Auckland and north island

DMO Solutions Ltd is the primary Solidworks Value-Added Reseller for Auckland and the North Island. They handle licence sales, renewals and cancellations for most desktop and cloud subscriptions in the region. Contact them at the address or phone number on your invoice, or search "Solidworks reseller Auckland" for their current details.

Christchurch and south island

Caliber Design Ltd serves Christchurch and the South Island. If your invoice lists Caliber Design Ltd as your reseller, contact them directly for cancellation. Other South Island resellers may also be available depending on your purchase location.

What to say when you contact them

Use this template to ensure your request is clear and documented:

"I am writing to request cancellation of my Solidworks subscription [licence name and serial number]. My subscription renews on [date]. I want to cancel effective [end of current term / immediately]. Please confirm receipt of this request and provide the cancellation date in writing. If I am eligible for a refund under the 15-day policy, please process it to [your payment method]. Thank you."

Send this via email so you have proof of the request.

How stopee helps you take control of your subscriptions

Cancelling Solidworks should not feel like fighting an uphill battle. Stopee has helped thousands of consumers cancel software subscriptions, reclaim refunds, and avoid hidden renewal charges. Our step-by-step guides and consumer law references give you the knowledge and confidence to negotiate directly with vendors and resellers.

Whether your issue is a missed refund window, an unresponsive reseller, or confusion about your rights under the Consumer Guarantees Act, Stopee provides clear, actionable advice rooted in real consumer protection law. Visit Stopee at stopee.com to explore cancellation guides for hundreds of services, sample complaint letters, and escalation paths when vendors refuse to cooperate.

Your money, your data and your rights matter. Take back control of your subscriptions with Stopee today.