Manage Solidworks

How to cancel solidworks in the philippines and protect your refund

Understanding what solidworks is and why cancellation matters

Solidworks is a professional 3D CAD (computer-aided design) platform built for engineers, product designers, and manufacturers who need to create detailed assemblies, drawings, simulations, and technical workflows. Unlike simple software subscriptions you download and use immediately, Solidworks operates through a reseller-based model in the Philippines, which means cancellation is not as straightforward as clicking a button inside the app.

The software is owned by Dassault Systèmes, a major French technology company, and it's sold primarily through annual or quarterly subscription plans rather than month-to-month options. For Philippine users, this creates a real challenge: you cannot cancel directly through the Solidworks platform itself. Instead, you must contact a local Value Added Reseller (VAR) or the global support team, and that complexity is exactly why you need clarity before you submit any cancellation request.

At Stopee, we've helped thousands of consumers navigate corporate software cancellations, and Solidworks is one of the trickiest because the cancellation process is intentionally indirect. Understanding the process upfront means you avoid surprise charges, protect any refund you're entitled to, and close your account without leaving loose ends.

Who uses solidworks and what they pay for

Solidworks users range from individual makers and student designers to large manufacturing teams. The subscription covers core CAD functions such as part modeling, assembly design, technical drawing creation, cloud collaboration, rendering, simulation tools, routing features, and access to the 3DEXPERIENCE cloud platform.

Pricing varies dramatically depending on the plan you choose. Here's what you're likely paying:

Pro tip: If you bought an annual plan within the last 15 days and you're unhappy with your purchase, you have a legitimate right to request a full refund. That 15-day window is non-negotiable under Solidworks' own policy. Count from your purchase date, not from when you first logged in.

The challenge: why solidworks cancellation is different in the philippines

In the Philippines, Solidworks does not maintain a large direct customer support operation. Instead, the company works through authorized resellers and regional partners. Your cancellation request will likely go to one of these resellers: CADCentric Solutions Inc. (based in Muntinlupa City), a local distributor in Mandaue City, or the main office in Lapu-lapu City.

This reseller model creates friction because you're not canceling with Solidworks directly; you're canceling with the company that sold you the license. That means response times are slower, and local support hours are limited. One common contact point for Philippine users is help@computrends.com.ph, available Monday to Friday, 8:00 AM to 5:00 PM local time.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you during every stage of cancellation, from the moment you request it to when you receive your refund.

What the law guarantees you

Under Republic Act No. 7394, you have the right to cancel any service subscription within a reasonable period if the company has not clearly disclosed its terms, refund conditions, or billing cycle to you upfront. If Solidworks or its reseller has not explicitly shown you the 15-day refund window, the billing date, or the cancellation process before you paid, you have legal grounds to dispute any charge.

Additionally, the law requires that any company collecting money from you must provide a clear, written receipt and clearly state all cancellation procedures. If your reseller has not given you this information in writing, document that failure and use it as leverage when you request your cancellation.

Escalation: what to do if a reseller refuses to cancel

If your local Solidworks reseller ignores your cancellation request, does not respond within 14 days, or refuses to honor the 15-day refund policy, escalate the complaint to the National Trade Commission (NTC) or the Consumer Protection Bureau of the Department of Trade and Industry (DTI). Both agencies have authority over subscription and software services sold in the Philippines.

When you escalate, include:

• Your original purchase receipt and all invoices
• Proof of your cancellation request (email screenshots, support ticket numbers)
• Written explanation of what the company failed to do
• The exact refund amount you're claiming
• Any communication showing the reseller refused or delayed your cancellation

Having this documentation from the start is why Stopee emphasizes preparation: you protect yourself by moving first, not by hoping the company responds fairly later.

Methods to cancel solidworks from the philippines

You have three main routes to cancel Solidworks: through your local reseller, via the global support form, or by direct escalation to the main office in Lapu-lapu City.

Route 1: cancel through your local reseller (fastest if they respond)

If you bought Solidworks from a local distributor in Mandaue City, Muntinlupa City, or Lapu-lapu City, your first step is to contact that reseller directly. They hold your license agreement and have the authority to process your cancellation and refund.

1. Find your original purchase invoice or receipt
   • Look for the company name that charged your card
   • Note the invoice number and purchase date
2. Contact the reseller by email or phone
   • If the reseller is CADCentric Solutions Inc., address your request to their Muntinlupa office
   • If you bought through a local distributor, ask for their cancellation email or support line
   • Be explicit: write "I want to cancel my Solidworks subscription and request a refund"
3. Provide your account details
   • License key or serial number (if you have it)
   • Email address used for the purchase
   • Full name and payment method last four digits
   • Purchase date and current subscription end date
4. Ask for written confirmation of your cancellation request
   • Screenshot or save the email confirmation
   • Request a reference number
   • Ask for an expected refund timeline (usually 5-10 business days)
5. Monitor your bank account or payment method
   • Refunds may take 7-14 days to appear, depending on your bank
   • Follow up if no refund appears after 14 days

Warning: Resellers in the Philippines often have slow email responses. If you do not hear back within 5 business days, move to Route 2 and contact Solidworks globally.

Route 2: cancel through solidworks global support (safer backup)

If your local reseller is not responding, contact Solidworks directly through their official support portal. This escalates your request above the reseller and ensures it reaches Solidworks' main support team.

1. Go to the Solidworks support contact page
   • Visit solidworks.com/support/contact-customer-support
   • Look for "Contact Customer Support" or "Submit a Support Request"
2. Fill out the support form with your request
   • Subject line: "Cancellation request and refund claim for [your license key]"
   • Describe your situation: "I purchased Solidworks on [date] through [reseller name]. I am requesting cancellation of my subscription and a full refund."
   • Include your license key, purchase date, and email address
   • Mention that you are within the 15-day refund window if you are
3. Attach supporting documents
   • Screenshot of your invoice
   • Email confirmation of your purchase
   • Proof of any communication with your reseller (if applicable)
4. Send the form and save the confirmation
   • Solidworks will send you a ticket number
   • Save this number and the confirmation email
5. Wait for a response (usually 3-7 business days)
   • Solidworks will either approve your refund or contact you with questions
   • If you are within 15 days and your invoice is clear, refusal is unlikely

Pro tip: When you submit a global support request, mention that you are a Philippine customer and that your local reseller has not responded. This flags your case as a priority escalation.

Route 3: escalate directly to the main office in lapu-lapu city

If both the reseller and global support are stalling, you can escalate to the primary Solidworks office in the Philippines. This is a more formal step, but it works when other routes fail.

1. Locate the main office address
   • Solidworks.ph, La Aldea Buena, Mactan, Lapu-lapu City
   • Call their main line or request a business contact email
2. Prepare a formal cancellation letter
   • Address it to the General Manager or Customer Service Director
   • State your name, purchase date, license key, and refund amount
   • Write: "I am formally requesting cancellation of my Solidworks subscription effective immediately and a full refund of [amount in PHP]."
   • Mention the 15-day refund policy if applicable
   • Attach copies (not originals) of your invoice and all prior communication
3. Send the letter by registered mail or certified email
   • This creates a paper trail and proves you made the request
   • Keep the tracking number or delivery confirmation
4. Follow up by phone one week later
   • Call and confirm that your letter was received
   • Ask for a case number and expected resolution date

At Stopee, we've seen this direct escalation resolve cancellations that resellers ignored for weeks. The moment a company receives a formal letter, responsiveness improves dramatically.

Refund policies and what you can actually recover

Your refund eligibility depends entirely on which plan you bought and when you're requesting it.

Annual plans: the 15-day guarantee

If you bought a yearly Solidworks subscription, you have a 15-day money-back guarantee from the purchase date. This is Solidworks' stated policy, and it is non-negotiable. You do not need to provide a reason; you do not need to prove the software did not work; you simply ask for a refund within 15 days and you are entitled to receive it.

Critical point: The 15-day clock starts from your purchase date, not from the date you first logged into the platform. If you bought Solidworks on January 1 but did not activate it until January 5, your refund window closes on January 16, not January 20.

If you are asking for a refund after 15 days but before your subscription end date, your situation depends on whether you can demonstrate that Solidworks or the reseller breached its duties under Philippine consumer law. Document any of the following:

• Failure to clearly show you the refund policy before purchase
• Hidden charges or unexpected billing
• False advertising of features or capabilities
• The software not working as described
• Failure to provide customer support after purchase

Monthly plans: generally non-refundable

If you bought a month-to-month subscription, Solidworks does not offer a money-back guarantee. However, you still have the right to cancel at any time, and your subscription will end at the conclusion of your current billing cycle. You will not be charged for the next month.

Pro tip: Even for monthly plans, if you can show that Solidworks misrepresented the service or failed to disclose cancellation terms clearly, you have grounds to dispute a charge through your bank or credit card company.

Timing your refund request

Submit your refund request as early as possible. Do not wait until day 14 of your 15-day window; submit on day 1 if you've decided to cancel. This gives Solidworks and the reseller time to process your request and issue the refund before the window closes.

Common mistakes that delay or block your cancellation

Cancellation frustration is often self-inflicted, and we want you to avoid that pain. Here are the mistakes Stopee sees most often from Philippine customers canceling Solidworks.

Not saving your account details before cancellation

Once you request cancellation, your access to the 3DEXPERIENCE platform may be restricted immediately. If you have design files stored in the cloud, you could lose access to them.

Before you submit any cancellation request, do this:

• Export all your design files (parts, assemblies, drawings) to your local computer
• Download or screenshot any project files stored in the cloud
• Save a list of all your active projects and their file names
• Take screenshots of your account dashboard showing your current plan and license key

Solidworks does not have a clear data retention policy, so treat your files as at-risk the moment you initiate cancellation. Give yourself at least 48 hours to back everything up before you send your cancellation email.

Contacting the wrong company

There are multiple Solidworks offices and resellers in the Philippines, and contacting the wrong one wastes weeks. Before you email anyone, confirm whether you bought directly from Solidworks or through a reseller.

Check your invoice: The company name on your receipt is the company you contacted for cancellation. If it says "CADCentric Solutions Inc.", contact CADCentric, not Solidworks directly. If it says "Solidworks Philippines" or "Dassault Systèmes", contact global support.

Not documenting the 15-day window

Many Philippine customers do not realize they have a refund guarantee at all. Even fewer understand that the window closes 15 days from purchase, not 15 days from activation. If you miss documenting your purchase date, you lose evidence of eligibility.

The moment you buy Solidworks:

• Screenshot or forward to yourself the purchase confirmation email
• Write down the exact date you paid (not the date you received an email)
• Mark day 15 on your calendar
• If you think you might cancel, start the process on day 1, not day 14

Accepting silence as a no

If your reseller does not respond to your cancellation email within 5 business days, that silence is not final. It is a signal that you need to escalate. Many Philippine resellers are understaffed, and your email may have been genuinely missed. Do not interpret non-response as refusal; interpret it as your signal to move to the next route.

Do this if you hear nothing after 5 days:

• Send a follow-up email marked "URGENT: Cancellation Request Follow-up"
• Call the reseller by phone if you can find a number
• File a support ticket with Solidworks globally
• Email the main office in Lapu-lapu City

Paying for a new billing cycle before canceling

If your next billing date is approaching, submit your cancellation request at least 3 business days before that date. If Solidworks charges you for the next cycle after you've requested cancellation, that charge is potentially recoverable through a chargeback or complaint to your bank.

Pro tip: Forward your cancellation request email to your bank or credit card company as proof that you asked for cancellation before the charge was applied. Banks take this seriously and will often reverse unauthorized charges.

What happens after you cancel

The moment your cancellation is approved, several things happen in sequence, and it's important to understand the timeline so you are not caught off guard.

Immediate effects (first 24 hours)

Your Solidworks license will be deactivated, and you will no longer be able to log into 3DEXPERIENCE or access any cloud-stored projects. Your seat will be released, and if your organization has a site license, that seat becomes available for another user.

If you had active work in progress, you will lose access to it unless you backed it up before cancellation. This is why backup is non-negotiable.

Refund processing (5-14 business days)

Solidworks will issue a refund to your original payment method. Depending on your bank, the refund may take an additional 5-10 business days to appear in your account. Do not assume the refund was not processed just because you do not see it within 3 days; banking delays are normal.

Track your refund:

• Ask for a refund confirmation number when cancellation is approved
• Ask what date the refund will be issued
• Log into your bank account 10 business days after the issue date to verify receipt
• If the refund has not appeared after 14 days, contact your bank and Solidworks simultaneously

Email communication you should expect

After cancellation approval, you will typically receive:

1. Cancellation confirmation email (from reseller or Solidworks support)
2. Refund authorization or reference number
3. Notification when the refund has been issued
4. A final "account closed" email (sometimes delayed by 1-2 weeks)

Save all of these emails. If you ever need to dispute a charge or prove your account was closed, these emails are your evidence.

Protecting yourself: what to do right now

Use this checklist to gather everything you need before you submit a cancellation request. Stopee knows that preparation eliminates 80 percent of cancellation problems.

Pre-cancellation checklist

• Back up all design files to your local computer or external drive
• Take a screenshot of your Solidworks account dashboard
• Find your original purchase receipt or invoice
• Write down your exact purchase date (day, month, year)
• Note your next billing date
• Copy your license key or serial number
• Save the email address associated with your account
• Screenshot or download any invoices or payment confirmations
• Identify which company charged your card (reseller or Solidworks directly)
• Calculate whether you are within the 15-day refund window
• Find the contact email or phone for the correct cancellation point (reseller or support)
• Draft your cancellation request email before sending

During-cancellation checklist

• Send your cancellation request from an email address you monitor daily
• Use clear subject line: "Solidworks subscription cancellation request"
• Include your license key, purchase date, and refund amount in the email
• Attach a copy of your invoice
• Request a confirmation number or reference ID
• Ask for expected refund timeline
• Screenshot the confirmation email immediately

Post-cancellation checklist

• Mark the refund deadline on your calendar (14 days after issue date)
• Do not attempt to log back into your Solidworks account
• Check your bank account 10 business days after the refund was issued
• If no refund appears after 14 days, contact your bank first, then Solidworks
• Save all cancellation and refund confirmation emails permanently

Where to escalate if solidworks refuses to cancel

If you've followed every step above and Solidworks or your reseller still refuses to cancel or refund you, use these agencies to escalate your complaint in the Philippines.

National trade commission (NTC)

The NTC oversees unfair trade practices and can investigate complaints about software subscriptions. File a complaint if your reseller refuses to honor the 15-day refund policy or ignores your cancellation request.

How to file: Visit the NTC website, submit a complaint form with your invoice, all cancellation emails, and a description of what went wrong. Include the date you purchased and the exact refund amount you're claiming.

Department of trade and industry (DTI) consumer protection bureau

The DTI handles disputes between consumers and businesses, including subscription services. If Solidworks or the reseller has failed to provide written terms, concealed charges, or refused a legitimate refund, the DTI will investigate.

How to file: Contact your local DTI office in the Philippines with your complaint letter, invoice, and all communication from the company. The DTI will typically issue a citation requiring the company to respond within 15 days.

Your bank's chargeback process

If Solidworks or the reseller charged your card after you requested cancellation, or if they refused to refund you within 15 days, you can dispute the charge with your bank and request a chargeback. This is your nuclear option, and it works because banks take unauthorized charges seriously.

To initiate a chargeback: Contact your bank or credit card company, explain that you requested cancellation and either were charged after that request or were refused a legitimate refund. Provide all emails and confirmation numbers as evidence. Your bank will reverse the charge within 7-30 days.

Solidworks cancellation contact information

Use this information to ensure your cancellation request reaches the correct office.

The bottom line: you have the power to cancel

Solidworks is an expensive, professional tool, and if it is not working for you, you deserve a straightforward cancellation process and a refund. The reality is that Solidworks makes cancellation deliberately indirect to discourage it, but you now have the knowledge and legal backing to overcome that friction.

Start by gathering your documents, calculate your 15-day window, and send your cancellation request to the correct contact point. Do not wait, do not assume silence means refusal, and do not accept a "no" unless you've exhausted all three escalation routes. Stopee has helped thousands of consumers cancel expensive software subscriptions, and the pattern is always the same: companies respond when they realize you know your rights and you have documentation.

If you're still stuck after these steps, Stopee remains your resource for consumer guidance. Your cancellation is your right, and your refund is within reach.