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84%
of people lose money every month on unused services
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60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Modere: Step-by-Step Guide
How to cancel your modere subscription after the company closure
Understanding modere and why you might need to cancel
Modere was a direct-to-consumer wellness company that sold supplements, collagen products and skincare items across Canada and internationally. The company operated through online ordering, offered a 30-day satisfaction guarantee and processed returns through Canadian centres in Mississauga and Burlington, Ontario. Unfortunately, Modere permanently closed its operations on April 11, 2025, which means its website, customer service lines and normal cancellation channels no longer function. If you had an active subscription or pending orders, you're not alone in facing confusion about what happens next. Stopee recognizes that dealing with a company closure creates real stress for customers with outstanding balances or unprocessed returns.
This guide walks you through your cancellation options, refund rights and escalation steps if Modere's closure has left you with unresolved charges or orders. We'll help you understand what protections Canadian consumer law offers you and how to recover money if the company will no longer respond.
Why modere customers need cancellation help now
When a company shuts down without warning, normal cancellation procedures disappear overnight. You may still see pending charges on your credit card or bank account, or you may have ordered products that never arrived. Stopee has helped thousands of consumers navigate subscription cancellations and company closures, and we know the frustration this causes. You have rights under Canadian consumer protection law, even when a company stops operating.
What the closure means for your account
The Modere website is no longer accessible, customer service phone lines are defunct and the email support system has shut down. Any active subscriptions are frozen in their last state rather than cancelled. Your payment method may still be charged if outstanding billing authorizations remain in Modere's payment processor. This creates an unusual situation where the company no longer exists to process cancellations, but merchant charges may still attempt to process. Your bank or credit card issuer becomes your primary tool for stopping these charges and recovering money.