Manage Monat

How to cancel monat in canada and protect your wallet

Understanding monat and why canadians cancel

Monat is a direct-selling haircare, skincare and wellness company that operates in Canada through a VIP membership program and independent market partners. You can buy Monat products at retail prices, or join the free VIP membership to access discounted pricing, subscription benefits and exclusive offers. Many Canadian customers sign up for the convenience and savings, but cancellation-especially for recurring subscriptions-often becomes frustrating because Monat doesn't allow you to cancel online. At Stopee, we've helped thousands of consumers navigate this exact problem, and we're here to guide you through every step.

Whether you've decided the products aren't working for your hair, the subscription charges don't fit your budget, or you simply want to stop receiving shipments, cancelling Monat requires direct contact with Customer Care. This guide walks you through all your options, your consumer rights under Canadian law, and the safest way to get written confirmation that your account is closed.

Why customers cancel monat

You might cancel Monat for several common reasons: recurring charges appearing on your credit card without clear reminders, automatic shipments arriving when you don't need them, difficulty tracking your subscription status, or simply finding better products elsewhere. Some subscribers also cancel because the VIP membership savings don't justify the commitment, or because they've been contacted by independent distributors in ways that felt pushy. Whatever your reason, cancellation should be straightforward-and at Stopee, we believe you deserve clarity and control over your recurring charges.

Monat's business model and your subscription rights

Monat operates through a tiered system: free VIP membership with discounts, paid subscription boxes with automatic shipments, and optional purchase-plus programs that earn you extra discounts. Each tier involves different cancellation rules, especially if your subscription is billed through Apple, Google or directly by Monat. Understanding which platform processes your charges is essential before you contact Customer Care, because each requires a different cancellation method.

Your consumer rights in canada and how to enforce them

When you cancel a subscription or purchase from Monat, you have legal protections under the Consumer Protection Act and Canada's federal consumer fraud laws.

What canadian consumer law says about cancellations and refunds

Under Canada's consumer protection framework, you have the right to cancel a subscription or contract within a reasonable timeframe, and merchants must honor that cancellation without penalty. Monat is subject to provincial consumer protection laws in Ontario (where their Toronto headquarters sits), and to federal regulations if you're in other provinces. You can demand written confirmation of your cancellation, and Monat must stop charging your account within the timeframe stated in their policy.

If Monat continues to charge you after you've cancelled, those charges may constitute unauthorized billing, which is illegal under the Criminal Code and consumer protection statutes. If a refund is owed (within Monat's 30-day or 90-day windows), you can escalate to the Competition Bureau or your provincial consumer protection authority if Monat refuses to process it.

How to escalate if monat doesn't respond

If Monat doesn't acknowledge your cancellation within 5 business days, or if charges continue after you've cancelled, contact the Competition Bureau of Canada (www.canada.ca/competition-bureau) or your provincial consumer protection office. In Ontario, reach the Consumer Protection Office. Document all your emails, call logs and cancellation confirmations-these are your proof if you need to dispute unauthorized charges with your bank or credit card company.

Methods to cancel your monat account

Monat offers several cancellation paths depending on how you're billed and which platform you use.

Direct cancellation through monat customer care

This is the primary and most official way to cancel your Monat account or subscription in Canada. You must contact Customer Care directly because Monat does not allow cancellation through their website or app.

1. Call Monat Customer Care at 1-888-867-9987 (toll-free in Canada)
   • Have your account number and email address ready
   • Clearly state: "I want to cancel my Monat subscription/membership, effective immediately"
   • Ask for a cancellation confirmation number and note the representative's name and date/time
   • Request written confirmation be sent to your email address
2. Email Monat at their customer service address (check monatglobal.com/ca for current email)
   • Write a clear, subject-line: "Cancellation Request - [Your Account Email]"
   • Include your full name, account email, account number (if known) and the phrase: "I am requesting cancellation of my Monat subscription/VIP membership, effective immediately"
   • Ask for written confirmation of the cancellation and the effective date
   • Send from the email address linked to your Monat account
3. Send a signed written cancellation letter by registered mail (with proof of delivery)
   • This method is the strongest legal evidence and Stopee always recommends it for high-risk accounts
   • Address the letter to: Monat Global Inc., 135 Sparks Avenue, Toronto, ON M2H 2S5, Canada
   • Include: your full name, account email, account number, date of the letter, and this statement: "I hereby request cancellation of my Monat subscription/VIP membership, effective immediately. Please confirm cancellation in writing and provide a cancellation reference number."
   • Sign the letter in blue or black ink
   • Mail via Canada Post Registered Mail (A/R - with proof of delivery receipt)
   • Keep the Canada Post receipt and the tracking number-this is your proof of delivery
   • Expect a response within 5-10 business days

Pro tip: Combine methods for extra protection. Call Customer Care to initiate cancellation, then follow up with an email confirmation. If the account shows sensitive activity (outstanding refund disputes, unpaid charges), also send the registered mail letter. At Stopee, we've seen this three-layered approach resolve cancellation disputes fastest.

Cancelling a subscription billed through apple (iPhone or iPad)

If your Monat subscription is billed through Apple App Store, Apple manages the subscription-not Monat. You must cancel directly in your Apple account.

1. On your iPhone or iPad, open Settings
   • Tap your name at the top
   • Select "Subscriptions"
   • Find "Monat" in the list
2. Tap Monat and select "Cancel Subscription"
   • Apple will ask you to confirm; select "Confirm Cancellation"
   • Your subscription ends at the next billing date (you keep access until then)
3. Take a screenshot of the cancellation confirmation and save it
   • This proves to Apple and Monat that you cancelled
4. If you were charged after cancellation, contact Apple Support at support.apple.com/en-ca and request a refund
   • Apple processes refunds within 3-5 business days

For detailed Apple support, visit support.apple.com/en-ca/118428.

Cancelling a subscription billed through google play (Android)

If your Monat subscription is billed through Google Play on an Android device, Google manages the subscription, not Monat.

1. On your Android device, open Google Play Store
   • Tap the profile icon in the top-right corner
   • Select "Payments and subscriptions" > "Subscriptions"
2. Find Monat in your active subscriptions list and tap it
   • Select "Cancel subscription"
   • Google will prompt you to confirm; tap "Yes, cancel"
3. Save a screenshot of the cancellation confirmation
   • This is your proof if disputes arise
4. If you're owed a refund, request it from Google Play Support via support.google.com/googleplay
   • Google refunds appear within 5-10 business days

For more information, see support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DDesktop&hl=en-CA.

Monat pricing and plan types

Understanding your subscription type helps you target the right cancellation method.

If you're enrolled in the free VIP membership, you won't face cancellation difficulty-VIP membership doesn't auto-renew and carries no monthly charge. However, if you've linked a subscription box, Purchase+ or payment method to that VIP account, you must cancel those separate subscriptions to stop charges. At Stopee, we recommend reviewing your billing history before calling Customer Care so you know exactly what to ask them to cancel.

What happens after you cancel your monat subscription

Cancellation brings relief, but understanding what changes immediately helps you avoid surprise charges and lost access.

Timeline and what to expect

Once you've submitted your cancellation request, Monat should stop billing you within 1-2 business days if you cancelled by phone or email. If you sent a registered mail letter, the cancellation takes effect when Monat receives it (typically 3-5 business days after mailing). Any automatic shipments scheduled for the next billing cycle will be halted. Your VIP membership discounts and Purchase+ benefits end on the cancellation effective date-after that, you can still buy Monat products at full retail price if you choose.

Your account data remains stored in Monat's system according to their privacy policy. If you want your account fully deleted or your personal data removed, contact Customer Care separately and request account closure or data deletion under Canadian privacy law (PIPEDA-Personal Information Protection and Electronic Documents Act).

Confirming the cancellation worked

Wait 2-3 billing cycles after cancellation to confirm no charges appear. Check your credit card or bank statement for any Monat, Apple or Google charges. If a charge appears after you've cancelled, this is an unauthorized transaction-contact Stopee or your bank immediately to dispute it. Keep all cancellation confirmations, confirmation numbers and emails for at least 12 months; these are evidence if a billing dispute arises later.

Refunds and returns under monat's policy

Cancellation and refunds are separate processes. Cancelling your subscription stops future charges, but doesn't automatically refund past purchases.

Monat's 30-day and 90-day return windows

Monat offers a satisfaction guarantee, but timing matters:

• Days 1-30: Full refund of the purchase price (excluding shipping and handling) for unused, unopened items returned within 30 days of receipt
• Days 31-90: 90% refund of the purchase price (excluding shipping and handling) for unopened, unused items returned between 31 and 90 days after receipt
• After day 90: No returns accepted; no refund issued

All returns require a Return Authorization (RMA) number from Customer Care, prepayment of return shipping to the Toronto address, and are issued to your original payment method (shipping and handling are not refundable).

Refunds for subscriptions billed by apple or google

Warning: If your subscription was billed through Apple App Store or Google Play, Monat cannot issue refunds for those charges. You must request refunds directly from Apple or Google. Apple typically refunds within 3-5 business days; Google within 5-10 business days.

How to request a return or refund

1. Contact Monat Customer Care at 1-888-867-9987 or email them with your order number and reason for return
2. Provide proof of purchase (order confirmation or receipt)
3. Request a Return Authorization (RMA) number
4. Ship the unopened, unused items to the Toronto return address at your own cost (prepaid)
5. Include the RMA number inside the package
6. Allow 10-15 business days for Monat to receive, process and issue the refund to your original payment method

At Stopee, we advise keeping all product packaging, receipts and order confirmations until the refund clears your bank account-usually 3-5 business days after Monat processes it.

Common mistakes when cancelling monat

Cancellation feels stressful when you're unsure of the process, and small missteps can delay confirmation by weeks.

Mistake 1: assuming online cancellation exists

Many customers try to cancel through the Monat website or app, only to find no cancellation button. This is by design-Monat requires phone, email or registered mail cancellation to ensure human review. Don't waste time searching the website; go straight to Customer Care at 1-888-867-9987.

Mistake 2: cancelling only the subscription, not the VIP membership or vice versa

If you're enrolled in both a VIP membership and a monthly subscription box, cancelling one doesn't cancel the other. Always clarify with Customer Care: "I want to cancel my entire account, including my VIP membership and any active subscriptions." Ask them to list every active charge before you hang up.

Mistake 3: not getting written confirmation

Verbal confirmation over the phone is not enough. Always request that Monat email you a cancellation confirmation with an effective date and confirmation number. If they refuse, send a follow-up email summarizing the call and request written confirmation. Without written proof, Monat can claim you never cancelled if a charge reappears.

Mistake 4: forgetting to cancel the app subscription separately

If you downloaded the Monat app and linked a subscription to your Apple or Google account, cancelling through Monat Customer Care doesn't automatically cancel the app subscription. You must manually cancel it in your Apple or Google settings. Stopee has seen hundreds of customers still charged monthly through Google Play even after Monat confirmed cancellation because they forgot this step.

Mistake 5: waiting too long to request a refund

Monat's 30-day refund window starts on the date you receive your items, not the date you ordered them. If you receive a shipment on day 25, you have only 5 days to request a return. Mark your calendar and contact Customer Care the moment you know you won't use the products.

Mistake 6: not disputing charges immediately if they reappear

If you receive a charge after your cancellation effective date, contact your bank or credit card company within 30 days to dispute it as unauthorized. This triggers a chargeback investigation and usually forces Monat to refund you within 5-10 business days. Waiting more than 30 days weakens your case.

Cancellation checklist for monat

Use this checklist to ensure you've covered every step and won't miss a charge or confirmation.

When to contact stopee for help

Stopee specializes in helping Canadians cancel stubborn subscriptions and recover unauthorized charges. If Monat continues billing you after cancellation, refuses to provide written confirmation, or processes a charge for a subscription you cancelled, Stopee can help you escalate to your bank's dispute department or file a complaint with the Competition Bureau.

You're also not alone if you're frustrated by Monat's no-online-cancellation policy. Stopee has helped thousands of consumers navigate similar dark patterns in the subscription economy, and we advocate for clearer, fairer cancellation practices across all brands. Visit stopee.com to file a complaint, join our consumer advocacy community, or request a free cancellation review.

Final summary and your next step

Cancelling Monat in Canada requires you to contact Customer Care directly-no online option exists. You can call 1-888-867-9987, email your request or send a registered mail letter to 135 Sparks Avenue, Toronto, ON M2H 2S5. Always request written confirmation with an effective date and cancellation number. If your subscription is billed through Apple or Google, cancel that separately in your device settings. Monitor your account for 3 billing cycles to ensure no late charges appear, and dispute any unauthorized charges with your bank within 30 days.

Refunds are limited to unopened, unused items returned within 90 days and are subject to restocking fees. Your consumer rights under Canada's Consumer Protection Act and PIPEDA protect you if Monat refuses to cancel or continues charging you without authorization.

At Stopee, we believe every Canadian deserves a clear, friction-free cancellation process. Stopee has helped thousands of consumers cancel Monat and recover unauthorized charges, and we're here to support you if Monat's cancellation process feels unfair. Visit stopee.com today to explore your options, file a complaint or request escalation support if Monat refuses to honor your cancellation request.