Manage Monat

How to cancel monat in the philippines and stop recurring charges

What monat is and why philippine buyers struggle with cancellation

Monat is a haircare and skincare brand that operates primarily through a direct-selling model and relies heavily on recurring shipment programs rather than one-time purchases. When you join Monat, you are not just buying a single bottle-you are typically signing up for repeat deliveries through their Flexship membership or auto-renewal program via your account at mymonat.com. For Philippine buyers, this setup creates real friction because Monat does not operate a dedicated local cancellation system; all returns, refunds, and subscription management flow through their US-based operations, which operate on Eastern Time.

The core issue: US-based support, philippine frustration

The frustrating reality is that Monat handles all cancellations, returns, and customer support through their US Returns Center and US customer care lines. Your support window is Monday to Friday, 10:00 a.m. to 7:00 p.m. ET-which translates to late evening or early morning Philippine time depending on daylight saving changes. There is no Philippine hotline, no local billing address, and no local return warehouse listed in their verified policy. This time-zone gap, combined with vague auto-renewal language in their terms, means many Philippine users feel blindsided when charges keep coming or when they cannot confirm their cancellation actually went through.

What you are actually paying for

Most Monat customers in the Philippines are paying for recurring product shipments rather than a digital subscription. Your monthly or recurring charge covers haircare or skincare items delivered on a schedule you set up-often without realizing you had agreed to an auto-renewal program. Monat also offers member pricing and convenience if you genuinely want regular deliveries. However, if you signed up through a Market Partner, clicked through a promotional offer, or enrolled during a trial period, the repeat-shipment language may have been buried in the fine print or easy to miss entirely.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel any recurring service, including Monat subscriptions. Understanding your legal position strengthens your cancellation request and gives you leverage if Monat refuses to process your cancellation or continues to charge you after you have asked them to stop.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines, merchants like Monat must give you clear, easy-to-understand terms about auto-renewal, recurring charges, and cancellation. They must also obtain your affirmative, informed consent before charging you for a recurring service. If Monat failed to clearly disclose that you were signing up for auto-renewal, or if they buried the cancellation instructions in obscure account settings, they may have violated your rights. Additionally, Philippine law requires merchants to honor cancellation requests within a reasonable timeframe-typically within 30 days of your written request.

Your right to a refund and dispute resolution

Monat offers a 30-day money-back satisfaction guarantee for unopened and unused items, plus a 90 percent refund on unopened products returned after 30 days but before 90 days from receipt. However, if Monat charged you after you requested cancellation, or if you paid for a product you did not authorize, you have the right to dispute that charge through your bank, GCash, Maya, or your payment processor. The Department of Trade and Industry (DTI) is your escalation point if Monat refuses to honor your cancellation or refund request.

How to cancel monat step by step

Cancelling Monat requires you to act through your account dashboard first, then follow up with email confirmation to leave a paper trail. This section walks you through the exact steps and the backup methods to use if the online cancellation does not work.

Cancel through your monat back office account

The primary cancellation route is through your own account at mymonat.com. Follow these steps carefully and take screenshots at each stage so you have proof of your cancellation request.

1. Log in to your MONAT Back Office account at mymonat.com using your email and password.
   • If you have forgotten your password, click "Forgot Password" and reset it before you proceed.
   • Pro tip: Log in during Philippine business hours if possible, so you can immediately reach support if the system freezes or shows an error.
2. Navigate to Account Settings or Subscription Management (the exact label varies, but look for a "Billing", "Orders", or "Flexship" tab).
   • Some accounts show a "Manage Subscription" button on the dashboard homepage.
   • If you cannot find it, scroll down to the footer and look for a "Subscription" or "Help" link.
3. Locate your active Flexship or recurring order.
   • You will see your shipment frequency (monthly, bi-weekly, etc.), next shipment date, and the products scheduled for delivery.
   • Write down your next billing date and order ID-you will need this for your follow-up email.
4. Click the "Cancel Subscription" or "Pause Flexship" button next to your active order.
   • Warning: Do not click "Pause"-that temporarily stops your shipment but does not cancel your membership. Click "Cancel" to fully terminate the recurring order.
   • Some accounts may show a "Modify Plan" option instead; that is not cancellation, so keep looking for the full "Cancel" button.
5. Confirm your cancellation on the popup screen.
   • You may be asked to provide a reason for cancellation (e.g., "No longer need the product" or "Subscription too expensive"). Select the reason that applies to you.
   • Monat may also offer you a discount to stay-decline it if you genuinely want to cancel.
6. Screenshot the final confirmation page that shows "Your subscription has been cancelled" or similar language.
   • This screenshot is your proof; save it to your phone or cloud storage immediately.
   • Note the confirmation number, timestamp, and any reference ID shown on the page.

Follow up with email confirmation to monat support

Cancelling through your account is the first step, but Monat's support team moves slowly and time-zone delays are common. Send an email to their support address to create an official record of your cancellation request. This email is your legal backup if charges continue after cancellation.

1. Send an email to Monat's customer care email address (check monatglobal.com/contact or your account for the correct address; typical addresses include support@monatglobal.com or customercare@monat.com).
   • If you cannot find the email, go to monatglobal.com, scroll to the footer, and click "Contact Us".
   • You may need to fill out a contact form instead of emailing directly-if so, use the form and select "Cancellation" as your subject.
2. Write a clear, dated email with this information:
   • Your full name and account email address.
   • Your MONAT account ID or order number.
   • The date you cancelled your subscription through mymonat.com.
   • The confirmation number or screenshot ID from your online cancellation.
   • A clear statement: "I request that you confirm receipt of my cancellation and ensure no further charges are applied to my account effective [date you cancelled]."
   • A request for a written confirmation email from Monat within 5 business days.
3. Save a copy of your email and Monat's response (or lack of response) for your records.
   • Pro tip: Use Gmail or Outlook's "Request read receipt" feature so you get proof that Monat opened your email.
   • If Monat does not reply within 7 business days, send a follow-up email and note the delayed response.

Cancel by phone if the online system fails

If you cannot access mymonat.com, the cancellation button is missing, or you receive an error message, call Monat's US customer care line directly. Keep in mind you will be calling Eastern Time, so aim for late evening your time (early morning ET).

1. Find Monat's customer care phone number on monatglobal.com or monatglobal.com/contact.
   • Note: the number is US-based and may incur international calling charges from the Philippines; consider using WhatsApp, Skype, or a VoIP service to reduce costs.
2. Call during their business hours (Monday-Friday, 10:00 a.m.-7:00 p.m. ET), which is roughly 10:00 p.m.-7:00 a.m. Philippine time depending on daylight saving.
   • Early morning Philippine time (1:00 a.m.-4:00 a.m. PST) is often quieter and means shorter wait times.
3. When you connect with a representative, state your request clearly: "I want to cancel my Flexship membership and all recurring orders, effective immediately."
   • Provide your account email, account ID, and next billing date.
   • Ask the representative to note on your account that you have requested cancellation by phone on [date and time].
   • Request that they email you a confirmation within 24 hours.
4. Before you hang up, ask for the representative's name and a reference number for your call.
   • Write this down immediately-this is your proof of contact if support later claims you never called.

Monat's refund policy and what you can expect

Monat offers a satisfaction guarantee and a returns window, but the refund process is slow and depends on when you opened the product and how many days have passed. This section clarifies what refunds you can claim and the timeline you should expect.

The 30-day satisfaction guarantee

Monat gives you 30 days from receipt of any product to request a full refund if you are not satisfied, regardless of whether you opened or used the product. This guarantee is separate from your cancellation request and applies to individual products or entire orders. To claim this refund, contact Monat support with your order number and receipt date, and Monat will provide you with a return label and instructions for shipping your products back to their US Returns Center. You should receive a full refund (minus original shipping, which is non-refundable) within 14-21 days of Monat receiving your return.

The 90-day unopened product refund

If you miss the 30-day satisfaction window but your product is still unopened and unused, Monat will give you a 90 percent refund on unopened items returned between day 31 and day 90 from receipt. Opened or used products are not eligible for this refund. You lose the original shipping cost and 10 percent of the product price (likely ₱300-₱500 per item depending on product cost). Again, you must ship the item back at your own cost or Monat's cost, depending on the return method they authorize.

Refunds for unauthorized charges after cancellation

If Monat charged you after your cancellation request, you have the right to dispute that charge with your bank or payment processor. Pro tip: before you dispute the charge with your bank, send Monat one more written notice stating that you cancelled on [date], that you were charged on [date], and that you request an immediate refund plus confirmation that no further charges will be applied. Give them 10 business days to respond. If they ignore you, file a chargeback or dispute through your bank, GCash, Maya, or whatever payment method you used. Include your cancellation email and screenshots as evidence. Most banks will reverse the charge in your favor if you can prove you requested cancellation.

Timeline: when your cancellation and refund should be processed

Monat operates on US time and is slow to process cancellations and refunds, especially for Philippine customers. Here is a realistic timeline so you know what to expect and when to escalate if things stall.

Common mistakes that delay your cancellation

Many people cancel Monat with good intentions but then get charged again because they made one small mistake. These errors are frustrating, but they are also easily avoidable if you know what to look for.

Pausing instead of cancelling

The single biggest mistake is clicking "Pause Flexship" instead of "Cancel Flexship". Pausing stops your shipments for a set period (usually 30, 60, or 90 days), but your membership stays active and your account remains charged after the pause ends. If you want to cancel permanently, you must click the "Cancel" button, not "Pause". Check your account right now-if you see "Paused until [date]", go back and click "Cancel" to fully terminate the order.

Assuming a confirmation email means you are done

Monat sends automated emails when you click cancel, but these are not official confirmation that your cancellation has been processed. Monat still needs to manually confirm and update your account status. Many users see the automated "Thank you for your feedback" email and assume they are cancelled, then get charged again 30 days later. Always send a separate, written cancellation request email after you cancel through your account. That email is your legal record and gives you proof to dispute future charges.

Not checking your account before the next billing cycle

Even if you cancelled on day 15 of your billing cycle, Monat may still charge you if your billing date has already passed. Some payment systems do not recognize a cancellation request if the automatic charge has already been initiated. Log in to your account 2-3 days before your next scheduled billing or shipment date. If a charge is pending and you have already cancelled, immediately contact your bank or payment provider and tell them to block the charge. Reference your cancellation date and ask them to dispute the transaction on the grounds that you cancelled a recurring service.

Ignoring the follow-up confirmation email requirement

If you only cancel through mymonat.com and never send a follow-up email to support, Monat has no written record that you requested cancellation. If they claim you never cancelled, you have only screenshots (which they can dispute) instead of an official email chain. Always send that follow-up email; it is your legal protection under the Consumer Act of the Philippines.

Using an expired payment method or old address

If you changed your phone number, email address, or payment method since you signed up, Monat may send their cancellation confirmation to an old email you no longer check. Update your account contact information before you cancel so their confirmation reaches you. Similarly, if your GCash, Maya, or credit card is expired, Monat cannot charge you-but they may not process your cancellation confirmation if your contact info is outdated.

What to do after your monat cancellation

Cancelling is only the first step; monitoring your account and following up with support is how you ensure Monat does not charge you again.

Monitor your bank or payment app for unexpected charges

For 60-90 days after cancellation, check your bank, GCash, Maya, or credit card app every few days to confirm no new charges from Monat appear. Monat's system sometimes takes time to sync, or support staff may miss your cancellation request. If you see a charge after your cancellation date, do not wait-immediately contact your bank or payment provider and start a dispute. Reference your cancellation email and the date you cancelled. Most banks will reverse the charge within 5-10 business days if you can prove you requested cancellation.

Keep your cancellation email and screenshots indefinitely

Save your cancellation confirmation email from Monat, your screenshots of the online cancellation, and any phone call notes in a folder labeled "Monat Cancellation Proof" on your phone or computer. If a charge disputes arises months later, you will need this evidence to prove you cancelled on a specific date. Use a cloud service like Google Drive or Dropbox so the files are backed up and cannot be accidentally deleted.

Report monat to the DTI if charges continue

If Monat refuses to honor your cancellation request or continues to charge you after you have cancelled, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. Provide your cancellation email, screenshots, bank statements showing the unauthorized charges, and a summary of your attempts to resolve the issue with Monat. The DTI can issue a cease-and-desist order or force Monat to refund your money. This escalation is free and usually results in a resolution within 30-60 days.

Monat's pricing and what philippine customers pay

Monat products range widely in price depending on the item, your membership status, and any active promotions. This table shows typical Monat pricing in Philippine peso equivalents so you can assess whether the recurring cost is worth keeping your subscription.

Many Philippine customers are shocked to realize they have been charged ₱2,000-₱3,500 every month for recurring Monat deliveries without realizing the auto-renewal was active. If your monthly charge exceeds what you use, or if you can find equivalent haircare or skincare products locally for a fraction of the price, cancellation is the smarter financial choice.

Reasons to keep or cancel monat

Before you finalize your cancellation, consider whether Monat is actually worth keeping. This section lays out the honest pros and cons so you can make an informed choice.

Reasons to keep your monat subscription

• You genuinely love the products and use them daily; the convenience of auto-delivery saves you shopping time.
• You have tried other brands and found Monat products perform noticeably better for your hair or skin.
• You are enrolled as a Market Partner and earning meaningful commissions; the cost of your own products is offset by your sales.
• You have a trusted Market Partner (friend, family member) who you want to support, and the relationship is worth the premium you pay.
• Your budget can comfortably absorb the monthly cost without straining other expenses.

Reasons to cancel your monat subscription

• You did not knowingly sign up for auto-renewal and feel misled about the recurring charge.
• The monthly cost (₱2,000-₱3,500) exceeds what you would spend on equivalent drugstore or supermarket brands (often ₱400-₱1,000 per month).
• You have a stockpile of unused Monat products because shipments arrive faster than you use them.
• You joined through a Market Partner and feel pressured to keep buying to support their sales, even though you do not genuinely use or want the products.
• Monat support is unresponsive, time-zone friction is frustrating, and you have had trouble reaching them with issues.
• You are exploring other haircare or skincare brands and want to try something different without the commitment of a recurring subscription.

How stopee helps you cancel monat with confidence

Navigating Monat's cancellation process is confusing, especially when support is based in the US and does not understand Philippine time zones or local payment methods. Stopee (stopee.com) is a consumer advocacy platform designed to help people in the Philippines cancel recurring services-including Monat-without getting stuck in support queues or buried in confusing terms and conditions.

Stopee guides you through every step of the Monat cancellation process with clear, no-nonsense instructions tailored to Philippine users. The platform also tracks your cancellation progress, reminds you when to follow up with support, and provides templates for cancellation emails so you do not have to worry about saying the right thing. If Monat refuses to honor your cancellation or continues to charge you, Stopee connects you with the DTI and helps you file a formal complaint.

Stopee has helped thousands of Philippine consumers cancel recurring subscriptions, including haircare and beauty product memberships like Monat. By using Stopee, you get a clear roadmap, proof of your cancellation, and backup support if Monat tries to charge you again. Visit stopee.com today to start your Monat cancellation with confidence.

Contact information for monat and escalation channels

If Monat support does not respond or refuses your cancellation request, use these official channels to escalate and protect your rights under Philippine consumer law.

Monat customer care (primary contact)

• Website: monatglobal.com (global) or mymonat.com (your account)
• Email: Check monatglobal.com/contact for current support email; typical addresses include support@monatglobal.com or customercare@monat.com
• Phone (US-based): Available Monday-Friday, 10:00 a.m.-7:00 p.m. ET (late evening to early morning Philippine time); number available on monatglobal.com/contact
• Refunds & Returns: monatglobal.com/refunds-returns-shipping-and-cancellation-policy

Philippine escalation: department of trade and industry (DTI)

If Monat ignores your cancellation request or continues charging you after you cancelled, file a formal complaint with the DTI. You have consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394), and the DTI will investigate Monat's practices on your behalf.

• DTI website: dti.gov.ph
• DTI complaints online: dti.gov.ph/file-a-complaint (available 24/7)
• DTI hotline: 1-386 (call or SMS from any Philippine network)
• Submit evidence: Your cancellation email from Monat, screenshots of online cancellation, bank statements showing unauthorized charges, and dates of your cancellation requests.
• Expected outcome: DTI will demand Monat honor your cancellation and issue a refund within 30-60 days. If Monat refuses, DTI can issue a cease-and-desist order or refer the case for legal action.

Stopee: your cancellation support partner

Stopee (stopee.com) is your dedicated resource for tracking your Monat cancellation, storing your proof documents, and escalating to authorities if needed. The platform keeps a timeline of your cancellation attempts, sends you reminders to follow up with support, and provides templates for escalation emails. Stopee has helped thousands of consumers cancel Monat and other recurring services without getting charged again.

Your cancellation is your right, and you deserve clear support to make it happen. Stopee empowers you to cancel Monat with confidence and follow up with authorities if Monat refuses. Start your cancellation journey today at stopee.com.