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Cancel Monat: Step-by-Step Guide
How to cancel monat in nigeria and claim your refund
What monat is and how it sells
Monat is a haircare and wellness brand that sells products directly to customers and through a partner-based sales model in Nigeria. You may have enrolled as a Market Partner with a starter kit, or you may have purchased products as a regular customer. Understanding your purchase type is the first step to cancelling successfully.
The monat sales model in nigeria
Monat operates through two main channels: direct product purchases and Market Partner enrollments. If you joined as a Market Partner, you received a starter kit and agreed to specific terms outlined in your agreement. Direct customers simply buy products without a partner role. Both paths have cancellation options, but the process differs depending on which one you chose.
The brand publishes a satisfaction guarantee and return policy designed to protect you within specific timeframes. Pro tip: Check your original confirmation email right now to identify whether you are a regular customer or a Market Partner-this determines which cancellation path you follow.
How the product guarantee and partner agreements work
Monat offers a 30-day money-back satisfaction guarantee for unused products. Beyond 30 days, you can request a 90% refund on unopened items up to day 90. Market Partner agreements contain their own cancellation clauses, which may include short withdrawal windows depending on Nigerian consumer law.
Your original purchase confirmation and any Market Partner agreement letter set out the exact terms you agreed to. Keep these documents close as you work through cancellation-they are your proof of purchase and your legal reference point.
Your consumer rights under nigerian law
Nigerian law gives you strong protections when you buy goods or services, and you should know what you are entitled to before you cancel.
Federal competition and consumer protection act protections
The Federal Competition and Consumer Protection Act (FCCPA) and the Federal Competition and Consumer Protection Commission (FCCPC) exist to protect you. Under this law, you have the right to goods that are safe, fit for purpose, and sold as described. If Monat products are defective, misrepresented, or unsafe, you can demand repair, replacement, or a full refund-regardless of how many days have passed.
This is a powerful lever. If Monat refuses to honour your refund within their stated 90-day window, and the product is defective or not as described, the FCCPC can back your claim. Stopee recommends documenting any quality issues with photographs and written descriptions before you escalate.
Your right to withdraw from market partner agreements
If you enrolled as a Market Partner, Nigerian consumer law may grant you a cooling-off or withdrawal period-typically 7 to 14 days from enrolment-to cancel without penalty. This is separate from Monat's own satisfaction guarantee. Check your Market Partner agreement for the exact withdrawal deadline. If Monat does not make this window clear, contact the FCCPC to clarify your rights.
Stopee has helped thousands of consumers in Nigeria identify and exercise withdrawal rights they did not know they had. Do not assume the 30-day refund window is your only option.
How to cancel your monat order or partnership
Cancellation depends on whether you are a regular customer or a Market Partner, and whether you used an app or website to purchase.
Step-by-step cancellation for regular customers
- Locate your original order confirmation email and note your order number, account email address, and purchase date.
- Check your inbox and spam folders-confirmation emails often end up hidden.
- If you cannot find it, log into your account on the Monat website and retrieve your order history.
- Visit the Monat customer support page or contact form on their official website (monatng.com or the global Monat website if you purchased internationally).
- Do not use social media or third-party seller platforms-go directly to the official channel.
- Save the support contact details and any ticket or reference number you receive.
- Submit your cancellation request in writing, including your order number, full name, email, and phone number.
- Write: "I request cancellation of order [number] and return of the product for refund under your 30-day satisfaction guarantee (or 90-day unopened policy, as applicable)."
- State the reason for cancellation if you wish-defects, wrong product, changed mind-but you do not have to.
- Wait for Monat's response within 5 to 7 business days. Warning: Do not wait longer than 10 days without a reply. If you receive no acknowledgement, escalate (see "Escalation" below).
- Monat will respond with return instructions, a return label, or a refund address.
- Follow their instructions exactly and keep proof of postage if you mail items back.
- If you purchased via a payment plan or subscription, check your payment app or bank account to confirm no further charges are scheduled.
- Contact your bank directly if charges continue after cancellation confirmation.
Step-by-step cancellation for market partners
- Retrieve your Market Partner agreement from your email or account portal.
- This document contains your enrolment date, any withdrawal or cancellation deadlines, and the specific contact person or address for partner cancellations.
- Check the withdrawal window. If you enrolled within the last 7 to 14 days, you may have a right to cancel penalty-free under Nigerian law.
- Pro tip: Even if your agreement does not mention a withdrawal period, the FCCPA may grant one automatically. Write to Monat stating: "I withdraw from this Market Partner agreement under the FCCPA withdrawal rights, within 14 days of enrolment."
- Write to the Market Partner support email or address listed in your agreement. Include your partner ID, enrolment date, full name, phone, and email.
- Write: "I request to cancel my Market Partner agreement, effective immediately. Please confirm cancellation and the return process for my starter kit and any unsold inventory."
- Keep a copy of this email for your records.
- Ask Monat to confirm in writing that:
- Your partner status is cancelled and no future orders or commissions will be charged.
- Any starter kit or inventory can be returned for refund (or outline their return policy explicitly).
- No ongoing subscription or auto-renewal charges will continue.
- Check your bank account and payment method within 3 to 5 days to ensure no further charges occur.
- If charges continue, contact your bank and report the transaction as unauthorized.
If you subscribed via an app (Apple app store or google play)
If you enrolled in a Monat subscription through an app on your phone, you must cancel the subscription in your phone's app store settings as well as contacting Monat directly. Cancelling only with Monat does not automatically stop app-based billing.
- On your iPhone, go to Settings > [Your Name] > Subscriptions, find Monat, and tap "Cancel Subscription."
- On Android, open Google Play > Menu > Subscriptions, find Monat, and tap "Cancel."
- Follow the on-screen prompts and confirm the cancellation.
- You will receive a confirmation email from Apple or Google. Save this.
- Also contact Monat customer support using the steps above to ensure they have a record of your cancellation in their system.
- Tell them: "I have cancelled the subscription in my [Apple/Google] account on [date]. Please confirm you have received this cancellation and that no further orders will be sent."
Refund timelines and what to expect
Understanding Monat's refund windows protects you from missing deadlines and losing money.
The 30-day satisfaction guarantee
Within 30 days of purchase, you can return unused, unopened products for a full refund of the purchase price. This is Monat's core guarantee and covers defective or unsatisfactory items. Shipping and handling fees are not refunded. You must initiate the return within this window-do not wait until day 31.
Pro tip: If you discover a defect on day 25, start your return immediately. Do not assume you have time to think about it.
The 90-day partial refund window
Between days 31 and 90, unopened and unused items are eligible for a 90% refund of the purchase price. Opened or used items are not eligible. Again, shipping is excluded. This is a lower refund but still gives you recourse beyond the first month.
Warning: Monat will likely not accept returns after 90 days. If your product is defective, however, Nigerian consumer law may override this deadline (see "Your consumer rights" section above).
Processing time and payment method
Once Monat receives your returned item and processes it, refunds typically appear in your original payment method within 10 to 14 business days. If you paid by debit card or bank transfer, check your statement. If you used a payment plan or app subscription, confirm the credit is applied.
Warning: If you do not see a refund after 14 days, contact Monat immediately and ask for a refund tracking number or screenshot proof that the refund was issued. Then contact your bank to trace it on your end.
What happens after you cancel
Cancellation does not automatically erase your account or stop all future charges-you must follow through on several steps to fully protect yourself.
Your account and data
Cancelling your order or partnership does not delete your account or personal data. If you want Monat to close your account entirely, you must request this separately. Email Monat customer support and write: "Please close my account and delete my personal data in accordance with the FCCPA and any applicable privacy law." Keep their written confirmation.
Stopee recommends deleting any saved payment methods from your Monat account to prevent accidental future charges.
Recurring charges and subscriptions
If you had auto-shipments or a subscription active, stopping the order does not always stop recurring billing. You must:
- Check your bank statement weekly for 30 days after cancellation to spot any charges.
- Cancel app-store subscriptions separately (Apple or Google).
- Ask your bank to block future charges from Monat if they continue after cancellation confirmation.
- Report unauthorized charges to the FCCPC if Monat refuses to stop billing.
Returned items and proof
When you mail a return to Monat, always use tracked postage (registered mail or courier with tracking). Keep the receipt and tracking number. This is your proof that you returned the item and when. If Monat claims they never received it, you have evidence to dispute them.
Monat's pricing in nigeria
Monat's prices vary by product, starter kit tier, and whether you purchase as a regular customer or Market Partner.
Pricing summary and plan types
| Product or plan | Typical price range (NGN) | Notes |
|---|---|---|
| Single haircare product | ₦8,000-₦15,000 | Shampoo, conditioner, masks |
| Starter Kit (Market Partner) | ₦25,000-₦50,000 | Recommended for refund eligibility within 30 days |
| Auto-ship subscription (monthly) | Varies by items | Recurring charge-cancel in app settings |
| Wellness/supplement products | ₦12,000-₦20,000 | Return policy applies to all products |
| Discounted partner orders | 10-40% off retail | Market Partners get bulk discounts |
Prices fluctuate and may vary depending on promotions, exchange rates, and your location within Nigeria. Always confirm the exact price on your order confirmation before you cancel.
Common mistakes to avoid when cancelling monat
Cancelling a Monat order or partnership can feel daunting, especially if Monat is slow to respond or unclear about next steps. You are not alone in facing frustration-thousands of Nigerian consumers cancel subscriptions every month, and many wish they had known these pitfalls beforehand.
Mistake 1: not contacting monat in writing
Do not rely on phone calls or social media messages alone. Write your cancellation request via email or the official contact form. This creates a documented record that protects you legally. If Monat later claims you never requested cancellation, your email proves otherwise. Stopee always recommends written communication for any service cancellation.
Mistake 2: missing the 30-day refund deadline
The 30-day window is strict. Monat will not refund unused products on day 31. Start your return process on day 15 or day 20, not day 29. Factor in the time it takes to email Monat, receive their response, prepare the package, and post it back.
Mistake 3: opening or using the product before requesting a return
Once you open a product, even to test it, you lose eligibility for the full 30-day refund. You drop to the 90-day partial refund (90% of purchase price, unopened items only). If you have doubts about a product, contact Monat before opening it and ask whether you can return it for a refund.
Mistake 4: not checking for app-store subscriptions
Many Monat customers forget they have an active subscription in Apple's App Store or Google Play. Cancelling via email does not stop app billing. Always check your subscriptions in your phone's settings and cancel there too.
Mistake 5: ignoring recurring charges after cancellation
After you cancel, check your bank statement for 30 days. If charges continue, contact Monat immediately with a screenshot of the unauthorized charge and your cancellation confirmation. If they do not refund it within 7 days, escalate to your bank and the FCCPC.
Mistake 6: not keeping proof of postage
If you return a product by mail, Monat may claim they never received it. Registered mail with tracking protects you. Save the receipt and tracking number until your refund is confirmed in your bank account.
How to escalate if monat does not respond
If Monat ignores your cancellation request or refuses to refund you, escalation is your next step.
Steps to escalate
- Email Monat's customer support again, this time copying any senior support email address you can find. Write: "This is my second request for cancellation. I expect a response within 3 business days or I will escalate to the Federal Competition and Consumer Protection Commission."
- Save their response or lack thereof.
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) via their website (fccpc.gov.ng) or by visiting their office.
- Provide your order confirmation, all cancellation emails, and any proof that Monat refused to respond or refund.
- The FCCPC can compel Monat to refund you and may impose penalties on the company.
- Contact your bank if charges continue. Report the transaction as unauthorized and request a chargeback within 90 days of the charge date.
- Your bank will investigate and may refund you pending their finding.
- Leave a public review on trusted platforms (Google Reviews, Trustpilot, or local Nigerian review sites) documenting your experience. This alerts other consumers and adds pressure on Monat to respond.
- Keep your review factual and attach screenshots of unresolved issues.
Pro tip: Stopee tracks companies that habitually ignore cancellation requests. If Monat appears on that list, we can help you escalate faster.
Checklist before you hit send
Use this checklist to ensure your cancellation request is complete and legally sound.
| Item | Status | Notes |
|---|---|---|
| Order confirmation email saved | ☐ | Keep original; take a screenshot |
| Order number noted | ☐ | Include in all communications |
| Cancellation within refund window? | ☐ | 30 days for full refund; 90 days for 90% |
| Monat official contact address found | ☐ | Use email or official form only |
| Cancellation request written in formal email | ☐ | Include order number, reason, refund policy ref |
| App-store subscription cancelled separately | ☐ | Apple or Google-do this first |
Final summary and next steps
Cancelling Monat in Nigeria is straightforward if you follow the law, document everything, and act within the refund windows. You have the right to a full refund within 30 days under Monat's guarantee, and a 90% refund up to day 90 for unopened items. If Monat is defective or misrepresented, the FCCPA gives you protection beyond these timelines.
Start today: find your order confirmation, identify your purchase type (regular customer or Market Partner), and send a written cancellation request to Monat's official support channel. Do not wait. Keep copies of every email and any tracking numbers for returns. If Monat does not respond within 7 days or refuses to refund you, escalate to the FCCPC.
Stopee has helped thousands of consumers cancel subscriptions and reclaim refunds in Nigeria by walking through these exact steps. Visit Stopee.com to track your cancellation, find template letters, and escalate directly to regulators if you hit roadblocks. Stopee is your partner in holding companies accountable and ensuring you get the refund you deserve.
Contact details for monat and consumer authorities
Monat customer support
Official website: monatng.com (if available) or the global Monat website. Customer support email and form are typically found under "Contact Us" or "Help." If you cannot locate official contact details, Stopee's escalation team can help you find the correct address.
Pro tip: If monatng.com is inactive or unrelated to Monat Global, use the global Monat website and specify that you are writing as a customer in Nigeria. Request they forward your request to their Nigeria-based or regional partner team.
Federal competition and consumer protection commission
Website: fccpc.gov.ng
Phone: +234 1 461 0900 / +234 700 FCCPC (700 33272)
Email: complaints@fccpc.gov.ng
Office address: Block C, Mehdi Tayo House, 76/78 Awolowo Road, Ikoyi, Lagos State, Nigeria.
The FCCPC handles consumer complaints, unsafe products, and unfair trading practices. If Monat refuses to respond or denies your refund wrongfully, file a complaint here.