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Cancel Adore Me: The Right Way
How to cancel adore me in nigeria and reclaim your money
What adore me is and how it works in nigeria
Adore Me is an online retailer specializing in lingerie, sleepwear, and activewear that operates both as a one-time purchase store and as a VIP membership service. The brand sells directly to customers via its website and mobile applications, with pricing typically displayed in USD. If you subscribe to the VIP membership, Adore Me charges a monthly fee that provides store credit you can spend on products.
Orders are fulfilled through your customer account on either the Adore Me website or through the mobile apps available on iOS and Android. The distinction between web purchases and app purchases matters significantly when you want to cancel, because they are governed by different cancellation rules and refund processes.
VIP membership versus one-off purchases
You can shop at Adore Me in two ways. First, you can make single purchases without any subscription commitment. Second, you can join the VIP membership program, which charges you a recurring monthly fee in exchange for monthly store credit. Many customers in Nigeria find themselves charged for months they did not intend to continue, which is why understanding cancellation is so important.
The VIP model is designed to encourage repeat spending, but you maintain full control over whether to continue your membership each billing cycle. Stopee specializes in helping consumers like you navigate these recurring charges and cancel subscriptions before they become costly.
How pricing and currency work for nigerian customers
Adore Me displays prices in USD across its platform. This means the amount you pay in Nigerian Naira (₦) will fluctuate based on the current exchange rate at the time of your transaction. Additionally, international payment fees and currency conversion charges from your bank may apply when you purchase.
Understand your consumer rights in nigeria before cancelling
Nigerian consumer protection law provides you with important safeguards when dealing with online retailers and subscription services. These rights exist whether or not a company makes cancellation easy, and they strengthen your position if Adore Me resists your cancellation request.
Federal competition and consumer protection act protections
Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, you have the right to clear and accurate information about goods and services before you pay. This includes transparent pricing, cancellation terms, and refund eligibility. Adore Me must disclose how its VIP membership works, when charges occur, and how you cancel.
If Adore Me charges you without your explicit consent, fails to honor a cancellation request, or provides misleading information about refunds, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee advocates for consumer rights at this level when retailers resist proper cancellation procedures.
Your right to a refund and remedy
Nigerian law entitles you to a refund or replacement if goods arrive defective, damaged, or significantly different from how they were described. For subscription services, you have the right to cancel at any time and receive a refund for charges made after your cancellation request, provided you act within the specified timeframe.
If you paid for a VIP month you did not use, you are entitled to recover that credit. If Adore Me refuses without justifiable reason, the FCCPC can compel them to refund you. Stopee documents these failures and helps you file formal complaints.
How to cancel adore me on the website
Cancelling your Adore Me account or membership through the website is the most direct route for most users. Follow these steps carefully to ensure your cancellation is processed before your next billing cycle.
Cancel an individual order before it ships
- Visit the Adore Me website and log in to your account using your email and password.
- Navigate to "My Orders" or your order history section.
- Locate the order you want to cancel.
- Check the order status:
- If it shows "Processing" or "Pending," you can cancel immediately.
- If it already shows "Shipped," proceed to the returns process instead.
- Select the cancel option if available and confirm your request.
- Verify via email that your cancellation was successful. Warning: Do not assume cancellation is complete without email confirmation.
The cancellation will prevent Adore Me from charging you if they had not yet processed payment. If they already charged your card, you will receive a refund within 3 to 5 business days.
Cancel your VIP membership subscription
- Log into your Adore Me account on the website.
- Go to "Account Settings" or "My Account."
- Look for a section labeled "Membership," "Subscription," "VIP Status," or "Billing."
- Select the option to "Skip the next month" or "Cancel membership."
- If you skip, you will not be charged for that month, but your membership remains active afterward.
- If you cancel, your membership will end and you will not receive future monthly credits.
- Confirm your choice and review any final charges that may apply.
- Screenshot or save your confirmation page as proof of cancellation. Pro tip: Request a cancellation confirmation email from Adore Me support if the website does not provide one automatically.
Most importantly, confirm the exact date your cancellation takes effect. If your billing date is the 15th and you cancel on the 20th, you may still be charged for that month because the charge already processed.
How to cancel adore me on mobile apps
If you subscribed to Adore Me through the Apple App Store or Google Play Store, your cancellation process differs from the website method. App-based subscriptions are managed by Apple and Google, not directly by Adore Me, so you must cancel through your phone's settings.
Cancel on iOS (iPhone or iPad)
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions."
- Find "Adore Me" in the list of active subscriptions.
- Tap on Adore Me to open its subscription details.
- Select "Cancel Subscription" and confirm your choice. Warning: Apple will ask if you want to keep using the service; selecting "Cancel" will end your subscription at the end of the current billing period.
- Take a screenshot showing the cancellation confirmation and the date when your subscription ends.
After you cancel on iOS, you retain access to Adore Me until your current billing cycle ends. You will not be charged again after that date.
Cancel on android (Google play)
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions."
- Choose "Subscriptions" from the menu.
- Tap on "Adore Me" to see your subscription details.
- Select "Cancel subscription" and confirm your cancellation. Pro tip: Google Play allows you to pause a subscription for up to 3 months before cancelling; consider pausing if you might return later.
- Photograph your cancellation confirmation for your records.
Your Android subscription will remain active until the end of your current billing period. Google will not charge you again once the cancellation is finalized.
If you cannot find the cancellation option
Some older app versions may not display cancellation options directly. In this case, contact Adore Me customer support through the app's help section and provide your Apple ID or Google Play email address. Ask them to cancel your subscription manually and request written confirmation.
What happens after you cancel adore me
Cancellation brings relief, but understanding what comes next helps you avoid surprise charges and ensures your refund arrives on schedule. This section walks you through the post-cancellation timeline.
Account access and final charges
When you cancel your VIP membership, your account remains active but no longer charges you. You can still log in and view past orders, but you will not receive monthly store credits. If you had an active membership and cancel mid-cycle, you will not be refunded for that month's charge unless you escalate through Adore Me's support or Nigeria's consumer protection authority.
Stopee recommends cancelling at least 2 business days before your renewal date to ensure the cancellation processes in time. If you are charged after cancellation, contact support immediately with proof of your cancellation request.
Timeline for refunds and credit reversals
Refund timing varies by payment method. If you paid by credit or debit card, expect the refund to appear in your account within 3 to 5 business days. If you used a mobile wallet or alternative payment method, refunds may take 7 to 10 business days.
For VIP store credits that you did not spend, Adore Me will reverse the charge on your card rather than issuing a separate refund. Monitor your bank statement to confirm the reversal appears.
Your VIP membership status after cancellation
Once your cancellation takes effect, you lose access to any VIP perks such as exclusive discounts or early access to sales. Future purchases must be made at regular prices unless you rejoin the VIP program. If you decide to rejoin later, you will be subject to the current membership fee and terms.
Adore me refund policy and your eligibility
Understanding when Adore Me will refund you is essential before you cancel. Different situations trigger different refund rules, so read this section carefully based on your specific circumstance.
Standard return and refund policy
Adore Me accepts returns within 30 days of delivery for items in new, unworn condition with original tags attached. Items must be returned in the condition you received them, with no signs of wear or washing.
When you return an eligible item, Adore Me applies a restocking fee of $5.95 USD per item. This fee is deducted from your refund, so if you return a ₦3,000 item after currency conversion, you will receive slightly less due to the fee. Warning: Final sale items clearly marked as such cannot be returned or refunded under any circumstances.
To start a return, log into your account, find the order, and request a return label. Adore Me will provide a prepaid shipping label for Nigerian customers, though you may bear some international shipping cost depending on your location and carrier.
Refunds for VIP monthly charges you did not use
If Adore Me charged you a VIP membership fee but you cancelled before using your monthly store credit, you can request a refund for that unused month. Log into your account, navigate to your VIP or membership section, and look for an option to "Refund" or "Self-service refund" for the current month.
Most VIP refunds process within 1 to 3 business days and return to your original payment method. If the self-service option is unavailable, contact Adore Me support and ask them to manually refund the current month's charge. Pro tip: Reference your cancellation date and request a receipt confirming the refund amount.
Refunds for app store purchases
If you subscribed through Apple App Store or Google Play, Adore Me cannot directly refund you. Instead, Apple and Google govern refund eligibility and processing. You must request a refund directly through your app store within the store's refund window (typically 14 to 15 days for subscriptions).
Open the app store, find Adore Me in your subscription history, and select "Report a Problem." Explain why you want a refund and submit your request. Apple and Google will approve or deny your request within 48 hours. If denied, contact Adore Me with your app store transaction ID and ask them to advocate on your behalf.
Adore me pricing and plan comparison
Pricing information allows you to calculate the true cost of cancelling versus continuing your membership. The table below outlines typical plans, though exact prices in Nigerian Naira fluctuate daily based on exchange rates.
Pricing table for nigerian customers
| Plan type | Typical cost (USD) | Billing cycle | Refundable? |
|---|---|---|---|
| VIP membership | Varies (₦2,500-₦5,000+ equivalent) | Monthly | Yes, if unused |
| One-off purchases | Varies by item | One time | Yes, within 30 days |
| In-app subscriptions | Varies by app store | Monthly | Yes, via app store only |
| International shipping | USD 8-25 per order | Per order | Only if order cancelled before shipment |
Exact pricing on the Adore Me website is displayed in USD and changes with promotions and seasonal sales. Before cancelling, check your account to see what you were charged in your last billing cycle, then use that figure to calculate whether cancellation saves you money.
Common mistakes when cancelling adore me
Cancellation can feel stressful, especially if you have been charged unexpectedly. The mistakes outlined here are easily avoidable and will protect you from further charges.
Mistaking "skip" for "cancel"
Many customers click "skip next month" thinking they are cancelling their membership. Skipping pauses one month only; your membership auto-renews the following month. If you intend to end your VIP entirely, you must select "cancel membership," not "skip month." Stopee advises always using the word "cancel" when interacting with customer support to avoid ambiguity.
Not confirming cancellation in writing
A cancellation request that exists only in your memory is difficult to prove if Adore Me continues charging you. Always capture a screenshot or email confirmation showing your cancellation request and the date processed. If you cancel by phone, ask the support agent to email you a cancellation confirmation and take note of their name and the call time.
Cancelling on the wrong platform
If you subscribed through the Apple App Store, cancelling on the Adore Me website will not work. Your subscription will continue through the app store until you cancel there. Similarly, if you joined via the web and then subscribed through Google Play, you now have two active subscriptions and must cancel both separately. Check all platforms where you have an Adore Me presence.
Forgetting to act before the billing date
If your next billing date is December 15 and you cancel on December 20, you will be charged for December. Cancellation requests processed after your billing cycle has begun typically take effect the following month. Calculate your renewal date and cancel at least 3 business days before to ensure your request processes in time.
Ignoring currency conversion and fee impacts
USD pricing means your actual cost in Nigerian Naira depends on the day's exchange rate. A ₦40,000 annual membership can easily become ₦45,000 in six months if the Naira weakens. Calculate the true cost to your wallet before assuming you want to continue.
Checklist for cancelling adore me in nigeria
Use this step-by-step checklist to ensure you complete your cancellation correctly and retain proof of your action.
- Identify which platform you subscribed on: website, Apple App Store, or Google Play.
- Note your billing date and ensure you cancel at least 3 business days before.
- Log into your account and navigate to the cancellation option for that platform.
- Select "cancel" (not "skip" or "pause").
- Take a screenshot or save the confirmation page showing your cancellation request and date.
- Request a cancellation confirmation email from Adore Me support if the screen does not provide one.
- Monitor your bank statement or app store account for the next 7 days to confirm no charges occur.
- If charged after cancellation, contact Adore Me support immediately with your cancellation proof.
- If Adore Me refuses to refund, escalate to the Federal Competition and Consumer Protection Commission or use Stopee's complaint filing service.
Contact adore me customer support and complaint escalation
If Adore Me refuses to cancel your membership, charges you after cancellation, or denies a refund, you need to escalate beyond standard customer support. This section provides the steps to file a formal complaint.
Contact adore me directly
Adore Me does not publicly advertise a direct phone number or postal address for cancellations in Nigeria. Your first point of contact is the help or support section within the Adore Me website or app. Submit a cancellation request through the contact form and reference your account email and the date you want your membership to end.
Request written confirmation of your cancellation request. If support does not respond within 7 business days, send a follow-up email marked "Urgent" and include your previous request date.
Escalate to the federal competition and consumer protection commission
If Adore Me ignores your cancellation request or refuses a legitimate refund, file a formal complaint with the FCCPC. The FCCPC is Nigeria's consumer protection authority and can compel Adore Me to refund you or face penalties.
Visit the FCCPC website (fccpc.gov.ng), download their complaint form, and submit it with the following documents:
- Proof of your subscription and charges (bank statement, app store receipt).
- Screenshots of your cancellation request and confirmation.
- All email correspondence with Adore Me support.
- Evidence that Adore Me charged you after your cancellation request.
The FCCPC will investigate and may award you a refund plus damages. Pro tip: Stopee helps Nigerian consumers file FCCPC complaints and gather evidence at no cost; our experts understand the process and can significantly improve your outcome.
Chargeback through your bank or payment provider
If you paid by credit or debit card and Adore Me refuses to refund you, you can file a dispute (chargeback) with your bank. Contact your bank's fraud or dispute department, explain that you cancelled your subscription but were charged anyway, and provide your cancellation proof. Your bank will investigate and may reverse the charge within 30 to 60 days.
Warning: Use chargebacks as a last resort only, after Adore Me and the FCCPC have failed to help. Filing a chargeback may close your Adore Me account permanently.
Why customers cancel adore me and when you should too
Understanding common cancellation reasons helps you decide whether staying or leaving makes sense for your budget and shopping habits.
Common reasons for cancellation
Customers cancel Adore Me for several reasons: unexpected charges when they forgot to skip a month, lack of items that match their size or style, high shipping costs to Nigeria relative to product value, or a preference for one-time purchases over subscription commitments. Others cancel because they feel the VIP credit is forced spending that leads to impulse purchases they regret.
If any of these describe your situation, cancellation likely saves you money. Stopee has helped thousands of consumers avoid unwanted recurring charges by cancelling subscription services they no longer valued.
Should you keep your adore me membership or cancel?
Keep your membership if you shop at Adore Me at least once per month and use the full value of your monthly credit. Keep it if you enjoy the exclusive discounts and early sale access. Cancel if you shop fewer than once per month, forget to skip charges regularly, or spend more than you intend because of the credit pressure.
Multiply your monthly VIP cost by 12 to see your annual expense. If that amount, converted to Nigerian Naira, feels substantial relative to your clothing budget, cancellation is the right choice.
Your final steps and support from stopee
Cancelling Adore Me should be straightforward, but retailers often make the process unclear to discourage departing customers. This guide arms you with the knowledge to cancel confidently and the escalation paths to use if resistance occurs.
Stopee has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover unauthorized charges, and file complaints with the FCCPC. Whether you need step-by-step support through the cancellation process, help gathering evidence for a complaint, or assistance escalating to regulators, Stopee's consumer advocates are here to empower you.
Visit Stopee.com today to explore your cancellation options, access templates for complaint emails, and connect with consumer protection specialists who understand Adore Me's practices and Nigeria's consumer rights law. Stopee makes cancellation simple and ensures you keep money in your pocket where it belongs.