Manage Adore Me

How to cancel adore me and reclaim your store credit in the philippines

Understanding adore me's subscription model and why you might want to cancel

Adore Me operates a monthly VIP Membership that charges ₱2,200 (approximately $39.95 USD) on the 5th of every month. This amount converts to store credit in your account rather than arriving as a physical box subscription. The key thing to understand is that this is an automatic renewal system, and if you do not skip the month or cancel before billing day, your payment posts and sits as unused credit until you spend it.

Many members in the Philippines sign up excited about the discounts, only to realize later that the monthly commitment feels heavy when you factor in currency conversion fees and your actual shopping habits. If you shop infrequently or find yourself unable to use the monthly credit before it expires, cancelling is the right call.

How the automatic billing cycle actually works

Adore Me charges your card on the 5th of each month unless you skip the month or cancel your membership. The charge becomes VIP store credit that you can use whenever you shop. If you do nothing, the credit sits in your account. The company's terms clearly state that membership renews monthly unless you take action, but this setup catches many members off guard, especially those managing their budgets in Philippine pesos.

The company does send reminder emails or SMS before the 5th, though timing can vary depending on your email provider and timezone. Pro tip: Set a phone alarm for the 1st or 2nd of each month to remind yourself to cancel or skip if you are not planning to shop that cycle.

Main features included in your VIP membership

Your ₱2,200 monthly charge includes a ₱550 discount on regular priced items, free shipping on all orders, access to exclusive member-only sales, and a complimentary lingerie set after every fifth full-priced set you purchase. For occasional shoppers, especially those in the Philippines managing multiple currency conversions, this value proposition often does not pencil out.

There is no free trial period with Adore Me. The monthly charge begins immediately, so if you join expecting a grace period, you will be charged on the 5th of your first billing month. This is a critical detail that Stopee often highlights when advising members on subscription traps.

Your consumer rights under philippines law and what leverage you have

As a consumer in the Philippines, you are protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel any subscription service, and the company must honor that cancellation request without imposing unreasonable barriers or hidden fees.

If Adore Me continues charging you after you submit a cancellation request, you have grounds to file a complaint with the Department of Trade and Industry (DTI). You can also dispute the charge through your bank if you believe the transaction was unauthorized or if the company ignored your cancellation request. Stopee recommends keeping detailed records of every cancellation attempt, including screenshots, email confirmations, and dates.

Key consumer protections that apply to your situation

The Consumer Act protects you against unfair subscription practices. This means Adore Me cannot charge you repeatedly after you cancel, cannot hide cancellation options deep in their account settings, and must provide a clear, accessible way to terminate your membership. If the company makes cancellation intentionally difficult (sometimes called a "dark pattern"), that violates consumer protection law.

You also have the right to request a refund for any unused store credit if you cancel your membership. While Adore Me may argue that the credit is non-refundable according to their terms, the Consumer Act of the Philippines may override this if you can demonstrate that the service was misrepresented or that you could not reasonably use the credit before cancellation.

Escalation steps if adore me refuses to cancel

If you cancel through your account but continue to be charged, or if the company does not respond to your cancellation request within 5 business days, escalate to the DTI. The DTI's Consumer Complaint Division accepts complaints about unfair billing practices and subscription traps. Stopee has helped many Philippine consumers file DTI complaints successfully.

You can also contact your bank and file a dispute or chargeback. Most Philippine banks allow you to dispute foreign charges if you can prove you requested cancellation. Keep screenshots of your account page showing you cancelled, copies of any support emails, and records of all charges after your cancellation date. This documentation is essential for both DTI complaints and bank disputes.

Methods to cancel adore me membership

Adore Me offers two primary cancellation pathways: through your online account dashboard or by contacting customer support directly. The online method is fastest if it works, but contacting support gives you a confirmation email trail, which is valuable if disputes arise later.

Cancel through your adore me account dashboard

This is the quickest route and creates an immediate cancellation record in their system. Adore Me does not publish a specific physical address for cancellations, so online account management is your primary option. The process takes about 5 minutes and requires you to log in and navigate to your membership settings.

1. Visit adoreme.com and log in using your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it before continuing.
   • Take a screenshot of your login confirmation as proof you accessed your account.
2. Navigate to "My Account" or "Account Settings" from the top menu or profile icon.
   • Look for a section labeled "Membership," "Subscription," or "Billing."
   • Take a screenshot showing your current membership status and next billing date (the 5th).
3. Find the "Cancel Membership" or "Manage Subscription" button.
   • Some account pages require you to scroll down to see cancellation options.
   • Do not look for a "Pause" or "Skip This Month" button if you want to cancel permanently.
4. Click the cancellation button and confirm by selecting "Yes, cancel my membership."
   • Adore Me may show a retention offer (a discount code or bonus credit) at this point. Ignore it if you are certain you want to cancel.
   • Take a final screenshot showing the cancellation confirmation message.
5. Check your email within 15 minutes for a cancellation confirmation from Adore Me.
   • The confirmation should include your cancellation date and state that no further charges will occur.
   • Save this email permanently as proof of your cancellation request.
6. Log back into your account after 24 hours and verify that your membership status shows "Cancelled" or "Inactive."
   • Take a screenshot of this final confirmation for your records.
   • If your account still shows "Active," contact support immediately (see next section).

Cancel by contacting adore me customer support

If the account dashboard method fails, or if you want a direct conversation recorded in email, reach out to support. This method takes longer but creates a documented communication trail. Warning: Avoid cancelling via phone if possible because you will not have written proof. Email or chat is always better for your protection.

1. Visit the Adore Me website and locate their "Contact Us" page, typically found in the footer menu.
   • Look for email support, live chat, or a contact form.
   • Note that there is no verified local Philippine phone line, so email or chat is your best option from the Philippines.
2. Choose email or live chat and compose your cancellation request using simple, direct language:
   • "I request immediate cancellation of my VIP Membership effective today. My account email is [your email]. Please confirm that no further charges will occur after today. I need a cancellation confirmation in writing."
   • Do not ask for a refund at this stage; focus on stopping future charges first.
3. Include your full account email address and the date you are requesting cancellation.
   • If you are messaging via chat, copy the entire conversation and save it as a PDF or screenshot.
   • Ask the support agent for a reference or ticket number before ending the chat.
4. Wait for a response email confirming the cancellation.
   • Adore Me typically responds within 24 to 48 hours on business days.
   • If you do not receive a confirmation within 48 hours, send a follow-up email marked "Urgent."
5. Monitor your account for 5 to 7 days to ensure you are not charged on the 5th of the following month.
   • If you are charged despite your cancellation request, take a screenshot immediately and contact your bank.

What happens after you cancel and what to do with unused store credit

Once Adore Me processes your cancellation, your membership becomes inactive and no further charges post to your card. However, any unused store credit in your account typically remains available for a limited time, and you may want to use or recover it.

Using your remaining store credit before it expires

If you have unused VIP credit sitting in your account at the time of cancellation, you have the right to use it. Check your account dashboard for the exact credit balance and any expiration date. Adore Me generally allows you to spend this credit on any product in their shop at no additional charge, even after you cancel.

Pro tip: Place an order using your full remaining credit balance within 7 days of cancelling to ensure you do not lose it. If the credit expires and you have not used it, request a refund from support with a screenshot showing your unused balance and the expiration date. Under the Consumer Act of the Philippines, you have a reasonable claim to that refund since you paid for it as a member.

Requesting a refund for unused store credit

If you cancel and have leftover store credit that you cannot or will not use, contact support and request a refund. Frame your request clearly: "I cancelled my VIP Membership on [date]. My account shows ₱[amount] in unused store credit. I request a refund of this amount to my original payment method."

Adore Me may initially resist, citing non-refundable terms. However, Stopee advises you that the Consumer Act of the Philippines requires merchants to refund unused prepaid amounts if the service is terminated. If support refuses, document the refusal in writing and escalate to the DTI. This is a legitimate consumer protection claim.

Pricing, charges, and timeline for cancellation

Understanding the exact costs and timeline helps you avoid surprise charges and plan your cancellation strategically.

Billing and cost breakdown

Important note on currency: The ₱2,200 figure is an approximate conversion of $39.95 USD at current rates. Your actual charge in Philippine pesos will depend on your bank's daily exchange rate and any foreign transaction fees they apply. You may pay anywhere from ₱2,150 to ₱2,350 depending on timing and your bank.

Cancellation timeline and critical dates

Timing is everything with Adore Me. If you miss the window, you will be charged for another month. Here is the timeline you need to follow:

Common cancellation mistakes and how to avoid them

It can feel frustrating when you think you cancelled but a charge still appears. You are not alone, and most of these mistakes are avoidable with the right approach.

Mistake 1: confusing "skip this month" with "cancel membership"

Adore Me offers a "Skip This Month" button that pauses your membership for one cycle without cancelling. Many members click this thinking they have cancelled permanently, then get surprised by a charge the following month. Skipping is temporary; cancelling is permanent. You must find and click the actual "Cancel Membership" button, not the skip option.

Mistake 2: cancelling after the 5th without checking for a charge

If you cancel on the 6th or later in the month, the 5th charge may have already posted to your card. Adore Me cannot reverse this charge automatically, so you must contact support or your bank immediately. This is why Stopee always recommends cancelling between the 1st and 4th of the month.

Mistake 3: not saving your cancellation confirmation

If the confirmation email goes to spam, or if you delete it, you have no proof of your cancellation request. If Adore Me continues to charge you, you will struggle to dispute it without documentation. Save every confirmation email, screenshot, and support ticket number in a folder on your computer and your phone.

Mistake 4: assuming your bank will automatically block repeat charges

Your bank does not know that you cancelled your Adore Me membership. They will process any charge that comes through unless you contact them first. If you are charged after cancelling, you must initiate a dispute or chargeback with your bank yourself. Banks in the Philippines (BPI, BDO, Metrobank, etc.) all have dispute processes, and Stopee recommends filing one immediately if you spot an unauthorized charge.

Mistake 5: trying to cancel via a third-party service

Some cancellation services claim they can cancel Adore Me for you. Avoid these. You must cancel directly through Adore Me's website or support to create an official cancellation record in their system. Third-party services add an unnecessary middleman and delay, and Adore Me may not recognize the request.

Common traps and how to spot them before you cancel

Adore Me has some design elements that make cancellation harder than it needs to be. Being aware of these traps means you can navigate them cleanly.

The retention offer trap

When you click "Cancel Membership," Adore Me often displays a discount code or bonus store credit offer. The screen might say "Wait! Save 30% on your next order" or "Get ₱550 extra credit if you stay." Do not fall for this. If you have decided to cancel, these offers are designed to make you second-guess yourself. Click through to confirm your cancellation anyway.

The "we will miss you" survey trap

After you click cancel, Adore Me may ask you to fill out a feedback form about why you are leaving. This is optional. You do not have to complete this survey, and doing so does not speed up your cancellation. If you do fill it out, it will not change the fact that you are being cancelled.

The account reactivation trap

If you cancelled but later visit Adore Me to check your unused credit, the website may prompt you to "Reactivate your membership for just ₱2,200." Do not click this. If you only want to spend your remaining credit, look for a "Shop as a guest" or "Spend your credit without reactivating" option.

The hidden cancellation link trap

Adore Me's account settings page is designed so that cancellation options are not immediately visible. You have to scroll down or click into a "Membership" subsection. This is intentional (sometimes called a "dark pattern"), and it violates good consumer design ethics. Stopee advocates for clearer, more transparent cancellation processes, but until Adore Me changes this, you need to know that the button exists-you just have to look for it below the fold.

Refund options and what you can actually recover

Not every charge is permanent. Here are your realistic refund scenarios and how to pursue each one.

Scenario 1: you cancelled but were still charged

If you submitted a cancellation request and Adore Me charged you anyway, you have grounds for a full refund of that unwanted charge. Contact support first with screenshots of your cancellation request and the charge. If they refuse, file a dispute with your bank immediately. Most Philippine banks process disputes for foreign charges within 10 to 30 days.

Scenario 2: you have unused store credit after cancelling

Your best option is to spend this credit on a purchase before it expires. If you cannot use it or it expires, request a refund from support. Frame it as: "I cancelled on [date] and have ₱[amount] unused credit expiring on [date]. I request a refund to my original payment method." The Consumer Act of the Philippines supports this request.

Scenario 3: you want a refund for a previous month's charge because you did not use the credit

This is harder to win but possible. If you can prove that you requested cancellation within a reasonable timeframe (typically within 30 days of the charge), and that the charge was misrepresented or unfairly imposed, you can request a refund. Escalate to the DTI if Adore Me refuses. Stopee has helped consumers recover funds in situations like this by emphasizing that the Consumer Act protects against unfair subscription practices.

Your cancellation checklist before and after

Use this checklist to ensure you do not miss any critical steps.

Before you cancel

• Log into your Adore Me account and take a screenshot of your current membership status, billing date, and available store credit balance.
• Check the current date and confirm that today is between the 1st and 4th of the month (safest window).
• Decide whether you will use your remaining store credit or request a refund after cancelling.
• Save any promotional or reminder emails from Adore Me as evidence of the recurring charge.
• Make sure your bank contact information is current so they can reach you if there is a dispute.

During cancellation

• Navigate to your account settings and locate the "Cancel Membership" button (not "Skip This Month").
• Take a screenshot of the cancellation confirmation page.
• Note the exact date and time you clicked cancel.
• Copy the reference or ticket number if one is provided.

After cancellation

• Check your email within 15 minutes for a cancellation confirmation from Adore Me and save it permanently.
• Log back into your account after 24 hours and verify your membership shows as "Cancelled" or "Inactive."
• Set a calendar reminder for the 5th of next month to check that you were not charged.
• If charged despite cancelling, contact your bank and file a dispute on the same day.
• If you have unused store credit, place an order to use it within 7 days, or email support requesting a refund.
• Save all refund-related emails and bank dispute documentation for at least 90 days.

Customer reviews and what real members say about cancelling

Real Adore Me customers share consistent feedback about the membership experience. Here is what members in the Philippines and globally report about cancellation and billing.

Positive feedback: Members who actively shop and plan to use their monthly credit are generally satisfied. Discount codes work as advertised, free shipping is immediate, and the product quality is perceived as good for the price. Cancellation itself is straightforward for members who find the account settings quickly.

Negative feedback: The most common complaint is surprise charges on the 5th after members forget to skip or cancel. Many report that the cancellation button is hard to locate, leading to cancelled attempts. Some say customer support is slow to respond. Members on tight budgets or those who shop infrequently frequently report regret after joining.

On refunds: Members consistently report that Adore Me resists refunding unused store credit, citing their non-refundable terms. However, those who escalate to bank chargebacks or DTI complaints often succeed. Stopee has observed that members who provide written cancellation requests via email have better success rates than those who cancel only through the account dashboard.

When to keep your adore me membership and when to cancel

Cancellation is not always the right choice. Here is an honest breakdown of who should stay and who should go.

Reasons to keep your membership

Reasons to cancel your membership

How to contact adore me if you have questions or disputes

If cancellation goes wrong or you need to escalate, here is who to contact and in what order.

First contact: adore me customer support

Email is your safest option because it creates a written record. Visit adoreme.com and look for "Contact Us" in the footer. Send a clear email explaining your issue. Expected response time: 24 to 48 hours on business days. Include your account email, the date of the disputed charge, and what you are requesting (cancellation confirmation, refund, or dispute help).

Live chat is also available and faster, but copy the entire conversation immediately and save it as a screenshot or PDF. Do not rely on email follow-ups alone from chat; follow up with an email to confirm.

Second contact: your philippine bank

If Adore Me does not refund you within 10 business days, contact your bank's dispute department. Have ready: your full transaction history with Adore Me, screenshots of your cancellation request, your account statement showing the disputed charge, and any email correspondence. Philippine banks typically process foreign disputes within 30 to 45 days.

Third contact: department of trade and industry (DTI)

If your bank dispute fails or if Adore Me continues to charge you after cancellation, file a complaint with the DTI's Consumer Complaint Division. You can file online at dti.gov.ph or visit your local DTI office. Include all evidence of your cancellation request, charges after cancellation, and Adore Me's refusal to refund. The DTI can issue a cease-and-desist order and require the company to refund you.

Final summary and your next steps

Adore Me's monthly VIP Membership charges ₱2,200 on the 5th of every month unless you skip or cancel. Cancellation is free and can be done through your account settings or by contacting support. Most importantly, you must cancel between the 1st and 4th of the month to avoid being charged again. If you are charged after cancelling, dispute it with your bank immediately.

Unused store credit can be spent on purchases or refunded under the Consumer Act of the Philippines if Adore Me refuses. Keep screenshots and emails as proof of your cancellation request. If disputes arise, escalate to your bank, then the DTI.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unused credits. Whether you are cancelling because you do not use the monthly credit, because the recurring charge feels heavy on your budget, or because you found a better alternative, you deserve a smooth, transparent cancellation process. Follow the steps in this guide, save your documentation, and do not hesitate to escalate if Adore Me resists. Your consumer rights are real, and Stopee is here to remind you that you are in control of your subscriptions, not the other way around.