Manage Adore Me

How to cancel adore me subscription and recover your VIP credits

What is adore me and why you might want to cancel

Adore Me is a direct-to-consumer lingerie and intimates retailer based in the United States that combines a product shop with a monthly VIP membership model. You pay a recurring charge in USD each month, which the company converts into store credit you can spend on bra-and-panty sets, sleepwear and related items. The membership offers tiered discounts and rewards, but the monthly billing cycle and credit mechanics often confuse customers or create unexpected charges.

Many Australian customers find themselves wanting to cancel because the membership charges don't align with their purchasing habits, the store credit expires or doesn't roll over as expected, or they've experienced shipping delays and billing disputes. Understanding exactly how Adore Me works before you commit-and what happens when you cancel-puts you back in control of your spending.

How adore me charges you each month

Adore Me operates on a monthly billing cycle. Your VIP membership charges approximately AUD $59.80 (USD $39.95) on a fixed day each month. The company describes this charge as a store credit rather than a membership fee, which means the money sits in your account as a prepaid balance you must spend on items.

Here's the critical detail: unused store credit from one month may not roll over to the next, or it may expire after a set period. This creates a common scenario where you're charged monthly but cannot use your full credit before it vanishes. If you've been surprised by a charge you didn't expect, or you've accumulated unused credit, cancellation may recover money you thought was locked away.

Why australian customers cancel adore me

Stopee research shows that Australian members cancel for three main reasons: first, the monthly charge accumulates when they don't shop frequently enough to use all their credit; second, international shipping delays mean orders don't arrive when expected, yet charges continue; and third, the conversion from USD to AUD makes the membership more expensive than advertised.

Some customers also cancel after a single promotional purchase, not realizing the membership continues unless actively switched off. Others want to cancel because product quality, sizing or design doesn't match their expectations after the first order.

Adore me membership pricing and what you pay in AUD

Stopee breaks down the costs so you can see exactly what Adore Me charges in Australian dollars and what value you need to extract each month.

Understanding store credit and expiry

The store credit mechanic is where most confusion happens. When you pay your monthly charge, Adore Me doesn't refund you cash; instead, your account receives a credit balance you must spend on products within their platform. If you don't use that credit by the month's end or within their stated window, it may expire.

This means your monthly AUD $59.80 charge only represents value if you actually purchase something. If you're charged but don't shop, that money doesn't return to your bank account unless you cancel and request a refund under consumer law.

How to cancel your adore me membership and request a refund

Stopee walks you through every step to cancel safely and recover any unused credit or disputed charges.

Cancellation methods: contact options and timelines

Adore Me operates from the United States, so customer support responds during US Eastern time (EST). You have three ways to reach them and request cancellation.

1. Email support. Send a cancellation request to help@adoreme.com. Include your full name, account email address, and reason for cancellation. Allow 5-7 business days for a response. This method creates a written record, which is valuable if you need to dispute a charge later.
   • Subject line example: "Cancel my Adore Me VIP membership - account [your email]"
   • Request written confirmation of your cancellation date and any remaining credit balance
2. Live chat on the Adore Me website. Log in to your account and open the chat widget. A representative can process your cancellation immediately. Pro tip: take a screenshot of the chat confirmation, including the date and cancellation acknowledgment, in case you're charged again after cancelling.
   • Chat is available during US business hours (8:30 AM-8:30 PM EST)
   • Ask the agent to confirm your cancellation is effective immediately and that no further charges will be applied
3. Phone support. Call Adore Me at +1 (800) 433-2367 during their hours (8:30 AM-8:30 PM EST). This is the fastest method if you need immediate action. Have your account details and any recent charges ready to discuss.
   • Expect to wait during peak hours; call early morning EST for shorter queues
   • Ask the agent for a reference number and request an email confirmation after your call
4. Request form on the Adore Me website. If you have an account, log in and look for a "Contact Us" or "Account Settings" section. Some companies allow you to submit cancellation requests via a form, which generates a ticket number for tracking.
   • Use this as a backup if chat and email aren't responsive
   • Include the same level of detail as an email request

Cancelling an unpacked order within 30 minutes

If you've just placed an order and want to cancel it before it ships, Adore Me allows cancellation within 30 minutes of purchase. This is a hard deadline.

1. Log in to your account immediately after placing the order.
2. Navigate to "My Orders" or "Order History."
3. Find the order you want to cancel and look for a "Cancel Order" button or link.
4. If the button is available, click it and confirm the cancellation.
5. If the order has already left the warehouse (status shows "processing" or "shipped"), you cannot cancel it online. Contact customer support immediately by phone or chat; mention the exact time you placed the order and the 30-minute window.
6. Once cancelled within 30 minutes, the charge should reverse to your payment method within 3-5 business days.

Cancelling your membership and recovering unused credit

When you cancel your VIP membership, your priority is recovering any unused store credit as a refund to your original payment method rather than leaving it trapped in the account.

1. Check your credit balance. Log in to your Adore Me account and navigate to "Account" or "Billing" to see your current store credit balance.
2. Request cancellation in writing. Use email or the contact form and explicitly state: "I want to cancel my VIP membership effective immediately and request a refund of any unused store credit balance to my original payment method."
3. Specify your refund preference. If you have unused credit, ask for it refunded rather than converted to a final "goodbye discount" on a purchase you don't want to make.
4. Provide payment details. Include the original payment method (card last four digits, PayPal email, or similar) so the refund reaches you directly.
5. Wait for confirmation. Allow 5-7 business days for a response. The company should confirm your cancellation date and refund status in writing.
6. Monitor your payment method. Check your credit card or PayPal account 7-10 days after cancellation to confirm the refund posted. If a charge appears after your cancellation date, immediately report it as unauthorized.

What happens after you cancel: billing and next steps

Cancellation doesn't end the moment you submit your request; several things happen in the days and weeks after, and knowing the timeline protects your account and wallet.

When your cancellation becomes effective

Stopee advises customers that Adore Me's cancellation usually takes effect on the date you submit your request or the date the company confirms it-whichever they acknowledge in writing. However, your next monthly charge is the true test.

Your billing date is typically the same day each month (for example, the 15th). If you cancel on the 10th and your billing date is the 15th, you may still see a charge on the 15th because the system hasn't fully processed your cancellation. If this happens, contact support immediately and ask for a refund of that charge, citing your cancellation request date.

Refund timelines and payment method returns

Once your cancellation is confirmed, Adore Me should stop charging you. Any refunds for unused credit or disputed charges typically return to your original payment method within 5-10 business days. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by PayPal or debit card, the funds return directly to that account.

Warning: some customers report that refunds take up to 2-3 weeks to appear, especially if they're processed during weekends or public holidays. If you don't see a refund 10 days after cancellation, follow up with Adore Me and request a reference number or proof of the refund initiation.

Protecting yourself after cancellation

After you cancel, take these steps to prevent unexpected charges.

• Save all cancellation confirmation emails or chat transcripts. Store them in a folder or take screenshots.
• Set a calendar reminder to check your credit card or bank statement on your next expected billing date to ensure no charge appears.
• If you see a post-cancellation charge, immediately contact your bank or payment provider and dispute it as an unauthorized charge. You have evidence of cancellation, which strengthens your case.
• Keep a record of all communication with Adore Me, including dates, agent names, and reference numbers.

Your rights under australian consumer law

As an Australian consumer, you have legal protections that apply even though Adore Me operates from the United States. These rights give you leverage if the company refuses to cancel or refund you.

The australian consumer law and unsolicited billing

The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), protects you from unfair contract terms and unsolicited charges. If Adore Me continues to charge you after you've requested cancellation, or if they refuse to refund unused store credit without a valid reason, you can file a complaint.

Stopee recommends documenting the exact date and method of your cancellation request. If the company charges you after that date, you have grounds to claim the charge was unauthorized. You can also argue that store credit is a prepaid balance you're entitled to recover if the membership is cancelled.

Unfair contract terms and cooling-off rights

The Australian Consumer Law prohibits unfair terms in online contracts. If Adore Me's terms state that store credit cannot be refunded and is forfeited upon cancellation, that clause may be considered unfair if it leaves you with no recourse to recover money you've prepaid.

Online purchases don't automatically qualify for a 14-day cooling-off period under the law (that applies mainly to door-to-door sales). However, if goods are not delivered as described, are defective, or don't match the website image, you can request a refund regardless of when you purchased them.

What to do if adore me refuses to help

If you've tried to cancel and Adore Me ignores your request or refuses to refund unused credit, escalate your complaint to the ACCC.

1. Visit accc.gov.au and lodge a complaint under "Make a complaint."
2. Include your cancellation request date, all communication with Adore Me, and a clear description of the money owed to you.
3. The ACCC will contact the company on your behalf and often resolves disputes within 10-15 business days.
4. If the ACCC cannot resolve it, ask about escalation to the Australian Financial Complaints Authority (AFCA) if a payment dispute is involved, or explore legal remedies through your state's small claims tribunal if the amount is under the small claims threshold.

Stopee encourages you to file an ACCC complaint before paying for legal advice; the ACCC's intervention often prompts companies to refund customers quickly.

Common mistakes when cancelling adore me

It's frustrating when a cancellation goes wrong, but most mistakes are preventable if you avoid these pitfalls.

Mistake one: assuming you've cancelled without confirmation

Many customers believe they've cancelled because they asked in a chat or left a voicemail, only to be charged again the next month. Always request written confirmation. An email or screenshot of a chat showing the cancellation date is your proof if a dispute arises.

Mistake two: forgetting to check expiry dates on store credit

If you've accumulated store credit and haven't used it, find out the expiry date before you cancel. If the credit expires in a week, use it before requesting cancellation. If it's already expired, include that in your refund request-expired credit can be treated as forfeited funds, and you may have a claim under consumer law to recover it if the company didn't warn you about the expiry clearly.

Mistake three: cancelling without checking for pending orders

If you cancel your membership but have items in your cart or waiting to ship, ensure you know the status of those orders first. Cancelling doesn't automatically cancel pending shipments; you may need to refuse the delivery or request a return. Stopee recommends cancelling only after your last order has arrived and you've confirmed you're satisfied with it.

Mistake four: not accounting for international shipping delays

Because Adore Me ships from the United States to Australia, orders can take 2-3 weeks to arrive. If you cancel immediately after placing an order, understand that the item may still be in transit. You'll need to refuse delivery or initiate a return once it arrives, not just assume cancellation stops the shipment.

Mistake five: ignoring post-cancellation charges

If a charge appears after you've cancelled, don't ignore it. Contact the company within 3 days and ask for an explanation and reversal. If they don't respond within 5 business days, dispute the charge with your bank. The longer you wait, the harder it is to recover the money.

Key information to prepare before you cancel

Stopee recommends gathering these details before you contact Adore Me, so your cancellation request is as smooth as possible.

Reviews: what australian customers say about adore me

Public reviews reveal both the strengths and pain points of the Adore Me membership model from real customers' perspectives.

Positive feedback

Customers who are happy with Adore Me often praise the product quality, the discount offered to VIP members, and the free set reward after 5 purchases. Some members enjoy the structured monthly buying habit and find the store credit incentive keeps them engaged with the brand.

Common complaints

Negative reviews consistently mention three issues: billing confusion (unexpected charges or misunderstood credit mechanics), slow shipping to Australia, and difficulty obtaining refunds when products don't arrive or are damaged. Several customers report that customer support responses are slow, especially for Australian-based complaints outside US business hours.

Stopee's research shows that most cancellations happen after the first or second billing cycle, suggesting that customers don't realize upfront that the charge is recurring or don't see sufficient value in the membership to justify the monthly cost in AUD.

Stopping the charge: final steps and your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

• Check your current store credit balance before cancelling.
• Choose your contact method (email, chat, or phone) and note the date and time.
• Submit your cancellation request in writing, explicitly asking to cancel the VIP membership and refund any unused credit.
• Save the confirmation number, chat screenshot, or email confirmation.
• Wait 5-7 business days for a response and request written confirmation of the cancellation date.
• Check your payment method 10 days after cancellation to confirm no charge appears on your next billing date.
• If a post-cancellation charge appears, contact Adore Me immediately and request a refund with reference to your cancellation date.
• If Adore Me doesn't refund you within 10 business days, dispute the charge with your bank or file a complaint with the ACCC.
• Keep all cancellation documentation for at least 6 months in case you need to escalate.

Deciding whether to cancel: should you keep or quit adore me

Before you cancel, ask yourself these questions to confirm it's the right decision.

If you're on the fence, try pausing your membership instead of cancelling. Some companies offer temporary suspensions; contact Adore Me and ask if you can freeze your account for 1-2 months without charges, then restart if you want to buy again.

Summary and next steps

Cancelling Adore Me is straightforward if you follow the steps Stopee outlines above: contact customer support via email, chat, or phone; explicitly request cancellation and a refund of unused credit; obtain written confirmation; and monitor your payment method to ensure no post-cancellation charge appears. Your cancellation should be effective within 5-7 business days, and refunds should return to your payment method within 10 business days after that.

If Adore Me refuses to cancel or refund you, or if a charge appears after cancellation, you have legal recourse under the Australian Consumer Law. File a complaint with the ACCC, dispute the charge with your bank, or pursue recovery through a small claims tribunal if the amount justifies it.

Stopee has helped thousands of consumers navigate cancellations just like this one, and your rights under Australian law are strong. Don't let unexpected charges or confusing store credit mechanics keep you trapped in a membership you no longer want. Take action today, follow this guide step by step, and reclaim control of your spending.

Contact adore me customer support

Email: help@adoreme.com

Phone: +1 (800) 433-2367 (8:30 AM-8:30 PM EST)

Live chat: Available on adoreme.com during US business hours

Request form: Log in to your Adore Me account and look for a "Contact Us" section

For Australian consumer protection inquiries, contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502.