Manage Adore Me

How to cancel adore me and understand your new zealand consumer rights

What is adore me and why you might cancel

Adore Me is a direct-to-consumer lingerie brand that sells bras, underwear, and apparel through its website and mobile apps. The company operates a paid VIP membership model alongside one-time purchases, and if you've signed up for the VIP scheme, you'll receive a monthly charge that converts to store credit if you skip or don't shop that month.

You might decide to cancel your Adore Me account for several reasons: the VIP membership fee no longer fits your budget, you prefer to buy items individually rather than commit to monthly charges, or you're unhappy with product quality or sizing. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and explain your rights as a New Zealand consumer.

VIP membership versus one-time orders

Understanding the difference between these two purchase methods matters, because cancellation works differently for each. If you hold a VIP membership, you'll cancel the recurring charge through your account dashboard. If you've placed individual orders, you have only 30 minutes to cancel after checkout, after which your order enters processing and cannot be stopped online.

For app-based subscriptions bought through the iOS App Store or Google Play, you must cancel through your device's app store settings, not through the Adore Me website itself.

Your consumer rights under new zealand law

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, regardless of where Adore Me is based. These laws give you important protections that Adore Me's own terms cannot override or diminish.

Cooling-off rights and distance selling

When you buy goods online from a company based overseas and they are delivered to your New Zealand address, you have a statutory 14-day cooling-off right if the transaction qualifies as a distance contract. This means you can change your mind and return items within 14 days of receipt, even if nothing is wrong with them. However, Adore Me's publicly stated policy explicitly excludes returns and exchanges for orders shipped to New Zealand, which may conflict with your legal entitlements.

If Adore Me refuses to honour your cooling-off right, you can escalate your complaint to the Commerce Commission (comcom.govt.nz) or seek advice from Consumer NZ (consumer.org.nz). Stopee recommends documenting all communication with Adore Me in writing so you have a clear record if you need to escalate.

Defective goods and misrepresentation

Even though Adore Me states no returns for NZ orders, the Consumer Guarantees Act still applies to defective or misrepresented products. If goods are faulty, damaged, or described inaccurately on the website, you have the right to request a refund or replacement. The Act supersedes Adore Me's no-return policy in these cases.

If you receive a bra with a faulty clasp, stretched elastic, or sizing that doesn't match the product description, keep your evidence (photos, original packaging) and contact Adore Me to request a remedy. If the company refuses, escalate to the Commerce Commission with your evidence.

How to cancel your VIP membership on the website

Cancelling your VIP membership online is the fastest and most straightforward method, and you'll receive immediate confirmation. Follow these steps carefully to avoid getting stuck on the membership page.

1. Log in to your Adore Me account using your email and password on the Adore Me website.
   • If you've forgotten your password, click the "Forgot password?" link and follow the reset email.
   • Make sure you're on the official Adore Me domain (not a phishing or third-party site).
2. Navigate to your account settings or membership dashboard (usually found under "My Account" or "Profile").
   • Look for a section labelled "VIP Membership" or "Subscription".
   • If you can't locate it, check the help centre or contact support directly (see contact details below).
3. Select "Cancel Membership" or "Cancel VIP" when you find the membership section.
   • Adore Me may ask you to confirm your reason for cancellation-you can skip this or select a generic reason like "Other".
   • Do not re-enter your payment details or agree to any retention offers unless you want to stay.
4. Follow all on-screen prompts until you reach a confirmation message that states "You have unsubscribed from the VIP Membership" or similar wording.
   • Pro tip: Take a screenshot of this confirmation page immediately-you'll need it as proof if Adore Me charges you again by mistake.
   • Note the date and time shown on the confirmation.
5. Check your email inbox (and spam folder) for a cancellation confirmation email from Adore Me within 24 hours.
   • If you don't receive an email, log back in to your account to confirm the membership status still shows "Cancelled" or "Inactive".
6. Monitor your bank or credit card statement for the next 30 days to ensure no further VIP charges appear.
   • Warning: If you see a charge after cancellation, contact your bank immediately and dispute it as unauthorised, then escalate to Adore Me's billing support.

How to cancel individual orders and app subscriptions

Cancelling a single order or an app-based subscription requires a different approach because these sit outside the VIP membership system. Time is critical for individual orders, so act quickly if you change your mind.

Cancelling a one-time order

1. Act within 30 minutes of placing your order on the Adore Me website.
   • After 30 minutes, the order moves into processing and cannot be cancelled online.
   • If you miss this window, you must wait for delivery and then initiate a return (though returns to New Zealand are restricted-see refund section).
2. Log in to your Adore Me account and go to "My Orders" or "Order History".
   • Find the order you want to cancel.
3. Select "Cancel Order" if the button appears next to the order.
   • If the button is greyed out or missing, the 30-minute window has expired and you cannot cancel online.
4. Confirm the cancellation when prompted.
   • You should receive an email confirmation within a few minutes.
5. Check your bank statement within 3-5 business days to confirm the charge has been reversed.
   • If the charge remains, contact your bank and Adore Me's billing team to escalate.

Cancelling app store subscriptions

1. Identify which app store you used when you purchased the subscription (iOS App Store or Google Play).
   • Check your bank statement or email receipt to see which platform charged you.
2. For iOS (iPhone or iPad):
   • Open the App Store app.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions".
   • Find "Adore Me" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • You'll see a confirmation showing your subscription ends on a specific date (usually the end of your current billing cycle).
3. For Android (Google Play):
   • Open the Google Play app.
   • Tap your profile icon in the top-right corner and select "Manage your Google Account".
   • Go to the "Payments and subscriptions" tab.
   • Select "Subscriptions".
   • Tap "Adore Me" and then "Cancel subscription".
   • Follow the prompts to confirm cancellation.
4. Save the confirmation screen or email.
   • Pro tip: Set a calendar reminder for the cancellation end date so you remember when your app subscription officially stops.

What happens after you cancel your membership

Cancelling your VIP membership stops future charges, but several things remain in place until you take further action. Understanding what persists after cancellation helps you avoid unexpected bills and manage your account properly.

Your account access and stored credit

When you cancel VIP membership, Adore Me allows you to keep your account active and retain any unused store credit or monthly credit you built up before cancellation. This means if you didn't spend your monthly $39.95 VIP allowance in previous months, that balance stays in your account and you can use it to buy items at full price (where permitted by Adore Me's terms).

You retain full access to your account to view past orders, download invoices, and shop for one-time purchases. Cancelling the membership does not delete your profile or purchase history.

Billing records and proof of cancellation

Adore Me does not automatically delete your billing history or payment records when you cancel. The company retains transaction data for accounting and legal purposes. Keep screenshots of your cancellation confirmation and save any emails from Adore Me that reference the cancellation.

If you ever need to prove you cancelled, reference the cancellation confirmation message and the date it was issued. Store this information in a safe folder (physical or digital) alongside any receipts or statements from the period you held the membership.

Will you get a refund after cancellation

Refund eligibility depends on whether you're seeking a refund for a VIP membership charge or for an item you purchased. Stopee breaks down both scenarios so you know exactly what to expect.

Refunds for VIP membership charges

Adore Me does not automatically refund VIP membership fees once charged. However, if you can demonstrate that you were charged for a month you intended to skip, or if you paid in error, you may request a refund through your account. Adore Me's policy states that refund requests are subject to company discretion, meaning they are not guaranteed.

To request a VIP refund, log into your account, find the charge in your billing history, and look for a "Request Refund" or "Request a Credit" option. If no option appears, contact Adore Me's customer support directly and explain your situation (for contact details, see the contact and escalation section below).

Refunds for individual purchases and items

Adore Me's stated policy explicitly prohibits returns and exchanges for orders shipped to New Zealand. This means the company will not refund the cost of items you've purchased and received in New Zealand unless the goods are defective or significantly misrepresented.

However, your Consumer Guarantees Act rights override Adore Me's no-return policy. If your bra doesn't fit as described, arrives damaged, or is faulty, you can request a refund or replacement. Adore Me may resist this claim, citing their no-return policy for NZ orders-but that policy is not legally enforceable when goods breach the Consumer Guarantees Act.

What to do if adore me refuses a refund

If you believe you're entitled to a refund under NZ consumer law and Adore Me refuses, escalate to the Commerce Commission or Consumer NZ. Stopee recommends sending a formal written request to Adore Me's complaints team first, referencing the Consumer Guarantees Act. If the company still refuses, file a complaint with the Commerce Commission (comcom.govt.nz) or seek mediation through Consumer Disputes Resolution (if Adore Me is a member).

Adore me pricing and plan comparison

Understanding Adore Me's costs helps you decide whether the membership delivers value or whether cancelling frees up money you'd rather spend elsewhere. Below is a pricing snapshot.

Value check: If you buy fewer than two bras per month on average, the VIP membership may not save you money compared to one-time purchases. Cancelling makes sense if you shop infrequently or prefer to buy without recurring charges.

Common mistakes when cancelling adore me

Cancelling can feel straightforward, but many customers stumble on avoidable pitfalls that delay or complicate the process. Stopee has seen these mistakes repeatedly, and we want you to avoid them.

Assuming your membership cancels automatically

Adore Me does not auto-cancel your VIP membership after a set period or when you run out of credit. You must manually cancel through your account dashboard. If you skip months and forget to cancel, you'll continue to be charged $39.95 (or equivalent in NZD) every month the membership remains active.

Set a calendar reminder to check your membership status every 30 days if you're uncertain.

Confusing app subscriptions with VIP membership

If you subscribed via the iOS App Store or Google Play, cancelling your Adore Me account on the website will not cancel your app subscription. You must cancel through your device's app store settings separately. Many customers miss this step and continue to be charged via their app store account.

Always check both your Adore Me account and your app store subscriptions to confirm both are cancelled.

Waiting too long to cancel individual orders

You have only 30 minutes to cancel a one-time order after checkout. After this window closes, the order enters processing and you cannot stop it online. If you miss the deadline, you're locked into the purchase and will need to wait for delivery, then request a return (which Adore Me restricts for NZ orders).

As soon as you place an order, mark the time and set a 25-minute phone reminder if you think you might change your mind.

Not saving cancellation confirmation

Without proof of cancellation, you cannot dispute a charge if Adore Me bills you again by mistake. Always screenshot the confirmation message and save any cancellation emails.

Your cancellation checklist

Use this checklist to ensure you've completed every step and won't face unexpected charges or complications after cancellation.

• Step 1: Log into your Adore Me account and navigate to the VIP membership or subscription section.
• Step 2: Click "Cancel Membership" and follow all on-screen prompts until you see the final confirmation message.
• Step 3: Screenshot the confirmation page showing you've unsubscribed from VIP membership.
• Step 4: Check your email (including spam) for a cancellation confirmation email within 24 hours.
• Step 5: If you subscribed via iOS App Store or Google Play, cancel that subscription through your device's app store settings separately.
• Step 6: Set a calendar reminder to check your bank or credit card statement 7, 14, and 30 days after cancellation to ensure no further VIP charges appear.
• Step 7: Save all confirmation emails and screenshots in a folder for future reference.
• Step 8: Note any unused store credit balance remaining in your account; you can use this to purchase items as a non-member.

Contact and escalation support

If Adore Me doesn't respond to your cancellation request or you believe you've been wrongly charged after cancellation, you have several escalation options. Stopee recommends following this sequence to resolve your issue efficiently.

Adore me customer support

Contact Adore Me's customer service team through their help centre at help.adoreme.com or via email at support@adoreme.com (or your local equivalent). Provide your account email, order number (if applicable), and a clear description of your issue. Allow up to 5 business days for a response.

Consumer protection escalation in new zealand

If Adore Me fails to respond or refuses to honour your consumer rights, escalate to:

• Commerce Commission (comcom.govt.nz): File a complaint if you believe Adore Me has breached the Consumer Guarantees Act or Fair Trading Act. The Commission investigates unfair trading practices and can take enforcement action.
• Consumer NZ (consumer.org.nz): Seek advice and support from New Zealand's independent consumer advocacy body. They can provide guidance on your legal rights and next steps.
• Your bank or credit card issuer: If Adore Me continues to charge you after cancellation, contact your bank and dispute the charge as unauthorised. Your bank can reverse fraudulent or disputed transactions.

Why stopee helps you cancel with confidence

Cancelling a subscription should be simple, but companies sometimes make it deliberately hard to find cancellation options or they hide dark patterns in their terms. Stopee exists to demystify cancellation and give you the clarity and confidence to take control of your accounts and your budget.

We've documented the step-by-step process for Adore Me, flagged the legal protections you have as a New Zealand consumer under the Consumer Guarantees Act, and highlighted the common mistakes that trap customers. Whether you're cancelling because the VIP fee no longer fits your spending or because you prefer one-time purchases, you now have the knowledge to act without fear of being overcharged or locked in.

Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and understand their consumer rights. If you're ready to cancel Adore Me, follow the steps above-or if you encounter resistance from the company, escalate through the Commerce Commission or Consumer NZ with confidence that the law is on your side. Your money, your choice, your cancellation.