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Cancel Adore Me: Step-by-Step Guide
How to cancel your adore me VIP membership in canada
Understanding adore me and its VIP membership
Adore Me is a direct-to-consumer lingerie and apparel brand that offers both one-time purchases and a VIP subscription membership. The VIP membership delivers monthly perks, including discounts on full-price sets, account credits, and styling flexibility. You manage your account, renewals, and membership directly through Adore Me's website dashboard. If you've decided the membership no longer fits your budget or shopping habits, cancelling is straightforward once you know the right steps. At Stopee, we help Canadian consumers navigate subscription cancellations like this one with confidence and clarity.
What the VIP membership costs and includes
The VIP membership runs at CAD $39.95 per month and grants you $10 off every full-price lingerie set, a free sixth set with each purchase cycle, and the ability to skip months or request account credits if you don't use your monthly benefit. If your membership credit goes unused, Adore Me credits it back to your account. You also have access to the optional Elite Box Styling service, which costs CAD $20 per box and includes three to five curated matching sets; the styling fee applies toward your purchase if you keep any item.
When you should cancel your adore me membership
Consider cancelling if you're not using the monthly discount, find yourself skipping too many months, or prefer to shop individual items without commitment. You should also cancel if charges appear on your account that you didn't authorize, or if you've forgotten to skip a month and been charged when you didn't intend to shop. Budget changes, shifting style preferences, or discovering better value elsewhere are equally valid reasons. Whatever your reason, Stopee empowers you to make the cancellation happen cleanly and on your timeline.
Your cancellation methods and which one works best
Adore Me provides one primary, supported cancellation route: the account dashboard on its website.
The dashboard method (recommended)
The Adore Me website dashboard is the official, fastest way to cancel your VIP membership. You log into your account, navigate to the Membership Dashboard, and select the cancellation option. Adore Me's help documentation confirms this as the supported route. You'll receive a confirmation email within minutes, and your membership stops renewing at the end of your current billing cycle.
Why not to rely on the mobile app
Adore Me does not offer an in-app cancellation option through the App Store or Google Play. If you originally signed up or renewed your membership through the mobile app, you still must cancel on the website dashboard. Many subscribers make the mistake of trying to cancel in the app, assume it's done, and then get surprised by another charge a month later. If you were billed through your app store account, you can check your App Store or Google Play subscriptions separately, but you must complete the Adore Me membership cancellation on the website to stop future monthly renewals.
Step-by-step: how to cancel your adore me membership
Follow this process to cancel your VIP membership without delays or missed steps.
- Open your web browser and go to the Adore Me website (adoreme.com).
- Do not use the mobile app; the cancellation feature is only on the web version.
- Sign into your Adore Me account using your email address and password.
- If you've forgotten your password, use the "Forgot Password" link and reset it before proceeding.
- Click on your account menu (usually in the top right corner) and select "Account" or "My Account."
- Look for a settings or profile icon if the menu structure differs.
- Locate the "Membership Dashboard" or "VIP Membership" section within your account.
- This section displays your current membership status, next billing date, and remaining credits.
- Click the "Cancel Membership" or "Cancel VIP" button.
- Adore Me may ask you to confirm your cancellation or provide a reason. Answer any required fields honestly.
- You might see a retention offer (discount, extra credit, or skip option). Accept it only if you want to stay; otherwise, proceed to confirm cancellation.
- Confirm your cancellation when prompted.
- Your membership will stop renewing after your current billing cycle ends. You are not charged immediately.
- Wait for a confirmation email from Adore Me within a few minutes to an hour.
- Check your inbox and spam folder. The email should include your cancellation date and final billing date.
- Screenshot or save this email as proof of cancellation.
- Log back into your account and confirm the Membership Dashboard now shows "Cancelled" or "Inactive."
- This step takes 24 to 48 hours for the dashboard to update fully.
What if the dashboard cancellation isn't working
Warning: If you click "Cancel" and the button doesn't respond, or if your account still shows active after 24 hours, don't wait. Contact Adore Me's support team immediately to avoid being charged again. Open a help request through Adore Me's Help Center. Include your account email address, recent order or charge details, screenshots of your account status, and a description of what happened when you tried to cancel. Support staff can then locate your account and process the cancellation manually. Response times typically range from 24 to 48 business hours.
What happens to your account after cancellation
Cancelling your VIP membership stops future monthly charges, but your account itself remains active.
Your account, benefits, and active orders
After you cancel, your Adore Me account stays open. You keep access to your order history, past purchase records, and membership status. Any membership credit or discount already applied to an order in progress remains valid. You do not get charged for months after cancellation closes. However, you lose future VIP benefits, including the monthly discount, free sets, and styling credits. If you cancel mid-cycle but have an active order pending shipment, that order ships as planned; cancellation does not halt in-transit items.
Returns and exchanges after cancellation
Your ability to return or exchange items is not affected by membership cancellation. You still have 30 days from the order date to return items or request an exchange, whether you're an active VIP member or not. Returns within this 30-day window qualify for a refund to your original payment method, minus a CAD $5.95 restocking fee per lingerie set. Adore Me provides a pre-paid shipping label. Final-sale items are not refundable. Exchanges for Canadian orders carry a flat CAD $10.95 fee per exchange. These policies remain the same after your membership ends.
Refunds and the 30-day missed-charge window
If you were charged after cancellation or forgotten to skip a month during your membership, Adore Me allows refunds or store credit under specific conditions.
When adore me refunds a VIP charge
You can request a refund or store credit if you were charged for a VIP month that you did not intend to use. This happens most often when subscribers forget to skip a month before the billing date. You must request this refund within 30 days of the charge. Submit your request through your Adore Me account dashboard or by contacting support. Adore Me typically processes these refunds within one to three business days. The refund goes back to your original payment method, or you can choose store credit instead.
Refunds on returned items
Full-price items returned within 30 days of purchase are eligible for a refund, subject to a CAD $5.95 restocking fee per lingerie set. Items marked final sale are not refundable. Adore Me provides a prepaid shipping label for all returns initiated within the 30-day return window, so you don't pay for return postage. Final-sale items, clearance stock, and custom or personalized products fall outside the return policy.
Your consumer rights and protections in canada
As a Canadian consumer, you have statutory rights that apply to Adore Me's subscription and refund practices.
Consumer protection act protections
Canada's Consumer Protection Act (and provincial equivalents, such as Ontario's Consumer Protection Act) protects you in subscription transactions. These laws require companies like Adore Me to provide clear terms about billing dates, cancellation methods, and refund eligibility before you subscribe. If Adore Me fails to honour a cancellation request within a reasonable time, or if it continues charging you after you've cancelled, you have grounds to dispute the charge with your financial institution. Additionally, if Adore Me's cancellation process is deliberately obscured or made unreasonably difficult, that may violate provincial consumer protection rules. Stopee encourages you to keep records of all cancellation attempts, confirmation emails, and charges as evidence.
Disputing charges with your bank
If Adore Me continues billing you after you've cancelled and submitted multiple support requests without resolution, contact your bank or credit card issuer to dispute the charge. Provide your bank with proof of your cancellation attempt (screenshots, confirmation emails, support tickets). Your bank can reverse unauthorized charges and investigate the merchant. This process is called a chargeback or dispute claim. Document everything in writing and keep copies for your records.
Escalation to consumer authorities
If Adore Me refuses to cancel your membership or refund erroneous charges, you can escalate your complaint to the consumer protection authority in your province. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to the Office of the Registrar of Mortgage Brokers and Consumer Advocacy. Most provinces have similar agencies. File a formal complaint with details of your subscription, cancellation attempts, and charges. These agencies have authority to investigate and hold merchants accountable.
Common mistakes that delay cancellation
Many subscribers inadvertently prolong their membership by making these avoidable errors. We empathize; subscription platforms are designed to make cancellation harder than signup.
Trying to cancel in the mobile app
Adore Me's mobile app does not include a cancellation function. If you cancel in the app or believe you've cancelled there, your membership continues because the app cancellation is not linked to your actual account status. Always cancel on the website dashboard. If you were originally billed via Apple App Store or Google Play, check those app stores separately to remove the app subscription, but that alone will not stop Adore Me charges. You must complete the web dashboard cancellation for it to take effect.
Assuming you've cancelled without confirmation
Clicking "Cancel" does not guarantee success if the page fails to load or times out. Always wait for the confirmation email before assuming it's done. Many subscribers check their account a week or two later, only to discover they were charged again because the cancellation never processed. Check your account dashboard within 24 hours to confirm the status changed to "Cancelled" or "Inactive." If it still shows "Active," contact support immediately.
Not acting on a skipped month deadline
Adore Me's skip feature is flexible, but you must request it before your billing date to avoid unwanted charges. If you're unsure when you're billed, check the Membership Dashboard for your billing date. Set a phone reminder a few days before. Missing the skip window and then cancelling is more complicated than simply skipping once and staying a member longer.
Ignoring the 30-day refund window
If you were charged in error or forgot to skip and were billed, you have 30 days to request a refund. After day 30, Adore Me's policy does not guarantee a refund. Submit your refund request immediately after discovering the erroneous charge, not weeks later.
Checklist before and after cancellation
Use this checklist to ensure a clean, complete cancellation and to protect yourself afterward.
| Task | When | Status |
|---|---|---|
| Review your next billing date on the Membership Dashboard | Before cancellation | [ ] Done |
| Check for active orders or pending shipments | Before cancellation | [ ] Done |
| Request a skip or use your remaining credit if desired | Before or during cancellation | [ ] Done |
| Complete the dashboard cancellation on the website | Day 1 | [ ] Done |
| Save and screenshot the confirmation email | Within 1 hour | [ ] Done |
| Log in and confirm the dashboard shows "Cancelled" | 24 hours later | [ ] Done |
| Monitor your credit card or bank for the final charge | Around your next billing date | [ ] Done |
| If charged after cancellation, contact support within 30 days | Upon discovery | [ ] Done |
| File a chargeback if support doesn't respond within 5 business days | If unresolved | [ ] Done |
| Keep all records: emails, screenshots, support tickets for 1 year | Ongoing | [ ] Done |
Comparison: keeping vs. cancelling your membership
Before you finalize your cancellation, consider this side-by-side comparison to ensure you're making the right choice.
| Factor | Keep VIP Membership | Cancel Membership |
|---|---|---|
| Monthly cost | CAD $39.95 per month | CAD $0; pay per item |
| Discount on full-price items | $10 off each set (strong if you shop monthly) | No discount; full price every time |
| Flexibility to skip or adjust | Skip anytime; credits roll over | No monthly commitment; shop when you want |
| Best for | Regular shoppers who love the brand and use the discount every month | Occasional buyers or shoppers on a tight budget |
| Risk of unwanted charges | High (if you forget to skip) | None (only charged for items you buy) |
| Access to exclusive sales or events | Possible member perks | Limited to standard promotions |
When cancellation makes sense
Cancel if you shop fewer than four times per year (meaning the CAD $39.95 monthly fee outweighs the CAD $10 per-set discount), if your style preferences have shifted away from Adore Me's offerings, or if you're managing multiple subscriptions and need to cut expenses. Cancellation also makes sense if you've been charged multiple times in error and Adore Me's support has been unresponsive.
When you might keep the membership
Keep the membership if you're a regular shopper who uses the monthly discount consistently, if you enjoy the styling service, or if you appreciate the flexibility to skip months without penalty. The membership pays for itself at roughly four full-price purchases per year; if you shop more frequently, you're saving money.
How to contact adore me if cancellation stalls
If the dashboard cancellation doesn't work or you encounter a billing error after cancellation, reach out to Adore Me support directly.
Using the help center
Visit Adore Me's Help Center (help.adoreme.com) and search for "Cancel VIP Membership" or "How do I cancel my VIP Membership?" You can open a support ticket from there. Include your account email, the last four digits of your payment method, and a screenshot of your failed cancellation attempt or unauthorized charge. Support typically responds within 24 to 48 hours.
Mailing address for formal complaints
If you need to send a formal cancellation request or dispute letter via registered mail, address it to Adore Me's corporate office in the Garment District, New York. Send your letter by registered mail with return receipt (raccomandata A/R or equivalent Canadian service) so you have proof of delivery. Include your full name, account email, order number, and clear statement that you wish to cancel your VIP membership and any relevant account information. Keep a copy for your records. Stopee recommends this step only if email support has failed to respond within 10 business days.
Final steps and your path forward
Cancelling your Adore Me VIP membership is a straightforward process when you follow the dashboard method and avoid common pitfalls. You now know exactly how to cancel, what to expect afterward, how to claim refunds if you're owed one, and how to escalate if Adore Me doesn't cooperate. Document everything, act within the 30-day windows that apply to refunds, and don't hesitate to dispute unauthorized charges with your bank. Your budget and peace of mind come first. Stopee has helped thousands of Canadian consumers cancel subscriptions like Adore Me with confidence, clarity, and without wasted time or money. Use this guide as your checklist, share it with others who need it, and take back control of your spending today.