Manage Adore Me

How to cancel Adore Me in malaysia and reclaim your money

Why Adore Me cancellations confuse malaysian customers

You signed up for what felt like a simple shopping membership, but now you are facing unclear charges, auto-renewal confusion, and a support team operating on US Eastern Standard Time. This is the reality for many Malaysians dealing with Adore Me, and you are not alone in finding the cancellation process frustratingly opaque.

Adore Me operates primarily as a US-based lingerie, sleepwear, and activewear retailer with a membership structure layered on top of regular shopping. The confusion starts because the company offers multiple membership tiers, each with different renewal rules, billing dates, and cancellation windows. If you joined under an older VIP membership model, you may face monthly charges that feel impossible to stop. If you signed up for Adore Me Premier, the rules are different again. At Stopee, we have helped thousands of Malaysians untangle exactly this problem, and we are here to walk you through it step by step.

Understanding what you actually signed up for

The first step toward cancellation is clarity on what membership tier you hold. Adore Me currently markets Adore Me Premier as a one-year membership at approximately RM61.12 annually, which the company states does not auto-renew. However, older VIP Membership accounts billed at around RM188.56 per month, and required members to actively skip or purchase within a set window (usually the 1st to 5th of each month) to avoid the monthly charge.

Many Malaysians discovered the membership layer only when they saw an unexpected charge weeks or months after their first purchase. You may have thought you were simply buying a bra, only to learn later that a subscription had been activated without your explicit acknowledgment. This is where frustration typically begins, and where Stopee recommends you take your first defensive action.

The local malaysian challenge with Adore Me

Adore Me is not optimized for Malaysia. The company does not list Malaysian ringgit pricing on membership pages, does not offer local payment gateways, and customer support operates on US hours only (Monday to Sunday, 8:30 AM to 8:30 PM EST). This creates three practical barriers: currency conversion fees charged by your bank, lengthy email response times, and support documents written around US-only benefits like free shipping on orders over USD 50.

Additionally, international shipping costs from the US to Malaysia often exceed what you would pay at local Malaysian retailers, turning what seemed like a discount membership into an expensive burden. If you are facing this situation right now, Stopee encourages you to prioritize cancellation before another renewal cycle hits your credit card.

Your consumer rights under malaysian law

What the consumer protection act 1999 gives you

Malaysia's Consumer Protection Act 1999 protects you when a business misleads you about goods, services, or membership terms. If Adore Me did not clearly disclose that a membership charge would follow your initial purchase, you have grounds to dispute the charge and demand a refund.

Key protections include the right to receive clear information before you commit to a recurring charge, the right to cancel without unreasonable restrictions, and the right to a refund if you can prove the service was not delivered as promised. Shipping delays, currency confusion, or unclear renewal dates all fall into this category. When you contact Adore Me support or your bank to dispute a charge, cite the Consumer Protection Act 1999. This gives your complaint legal weight and often accelerates resolution.

When to escalate to the ministry of domestic trade and consumer affairs

If Adore Me refuses to refund you or stops responding to your cancellation requests, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA investigates unfair trading practices and can compel the company to refund you. You do not need a lawyer to file this complaint, and it costs nothing.

Document every email you send to Adore Me, every charge on your bank statement, and every response (or non-response) you receive. Screenshots of your account dashboard showing membership status are especially valuable. Stopee recommends saving these in a dedicated folder before you begin the cancellation process, because you may need them as evidence.

Methods to cancel Adore Me: which one actually works

Self-service cancellation through your web account

The fastest method is to cancel directly through your Adore Me account dashboard if the option is available. Log in to badore.com.my or adoreme.com, navigate to your account settings, and look for "Membership," "Subscriptions," or "Billing" sections. Some accounts display a "Cancel Membership" button; others do not, depending on which membership tier you hold and when you joined.

If the button exists, click it immediately and follow the prompts to confirm cancellation. The system should display a cancellation confirmation number and a final renewal date. Screenshot this confirmation before you close the page. This is your proof that you initiated cancellation yourself, which is crucial if a charge appears after you expect the membership to have ended.

Email cancellation to Adore Me support

If you cannot find a self-service cancellation option, email Adore Me support directly. Send your request to [email protected] (for Malaysian inquiries) or [email protected] (for the main support team). Keep your email simple and direct.

Include the following information in your email: your full name, your account email address, your order number or account number, the date you joined, and the current membership tier (if you know it). State clearly: "I request immediate cancellation of my Adore Me membership, effective today. Please confirm cancellation in writing and confirm the final billing date." Ask them to send you a written confirmation within 48 hours.

Pro tip: Send this email using a method that provides proof of delivery, such as Gmail's "Request read receipt" feature or by forwarding a copy to your own email account with a timestamp. This proves you sent the request and when you sent it, which becomes important if you are charged again.

Cancellation through your payment card issuer

If Adore Me does not respond or refuses to cancel, contact your bank or credit card company directly. Ask them to block all future charges from Adore Me and to investigate the previous charges as potentially unauthorized. In Malaysia, your bank is required to investigate disputed charges within 30 days under the Consumer Protection Act 1999 and the Central Bank's guidelines on electronic payment disputes.

This method often works faster than waiting for Adore Me's support team because your bank has financial leverage. The bank will place a temporary freeze on charges while they investigate, which halts the membership from your end even if Adore Me's system has not processed your cancellation.

Step-by-step cancellation process

How to cancel Adore Me through the web dashboard

1. Log in to your Adore Me account at adoreme.com or badore.com.my using your email and password
   • If you forget your password, use the "Forgot Password" link to reset it before proceeding
2. Navigate to your account menu, typically labeled "My Account," "Profile," or your name icon in the top right corner
3. Look for sections labeled "Membership," "Subscriptions," "Billing," or "Plans"
   • The exact label depends on when you joined and which membership tier you hold
4. If you see a "Cancel Membership," "Cancel Subscription," or "Manage Membership" button, click it
5. Review the cancellation summary, which should display your final renewal date and any remaining store credits
6. Confirm the cancellation when prompted
   • The system may ask why you are canceling; you do not have to provide a detailed reason, but "No longer needed" or "Switching to local retailers" are sufficient
7. Capture a full-page screenshot of the confirmation screen showing:
   • Cancellation confirmation number
   • Final billing date or renewal date
   • Your membership tier name
   • The date and time of cancellation
8. Save this screenshot to a dedicated folder labeled "Adore Me Cancellation Evidence"
9. Check your email within 5 minutes for a cancellation confirmation email from Adore Me
   • If no email arrives within 1 hour, proceed to the email method in the next section

How to cancel Adore Me via email if the dashboard option is unavailable

1. Open your email and create a new message
2. Address your email to [email protected] (Malaysian support) or [email protected] (main support)
3. Use the subject line: "Cancellation Request - [Your Name] - Account [Your Email Address]"
4. Write your request clearly in the body:
   • Example: "Hello, I request immediate cancellation of my Adore Me membership. My account email is [your email], and I joined on [date]. Please confirm cancellation within 48 hours and specify my final billing date. Thank you."
5. Attach or describe in the email:
   • A screenshot of your account dashboard showing your current membership tier
   • Your most recent billing statement or order confirmation number
6. Enable read receipt on your email so you know when they open it
7. Send the email and take a screenshot of the sent message showing the timestamp
8. Wait for a response within 48 hours to 5 business days
   • Adore Me typically operates on EST hours, so expect delays if you email on weekends or Malaysian public holidays
9. If you do not receive a response within 5 business days, resend the email and copy it to both email addresses simultaneously
10. Document the second send date and time as well

How to cancel through your bank if Adore Me does not respond

1. Log in to your bank's app or online portal
2. Navigate to your credit card or payment method details
3. Look for a section called "Disputes," "Chargebacks," "Block Merchants," or "Recurring Payments"
4. Locate all charges from Adore Me in your transaction history
   • Note the exact amount in RM, the date of each charge, and the transaction reference number
5. Select the most recent or disputed charge and choose "Report as Unauthorized" or "Block Future Charges"
6. When prompted, explain that you requested cancellation and have evidence (attach or reference your cancellation email)
   • Example: "I requested cancellation on [date] via email to [address], but Adore Me continued to charge my card. I have proof of the cancellation request."
7. The bank will place a temporary hold on the merchant and open an investigation
8. You will receive a provisional credit within 10 business days (typically within 3 to 5 days in Malaysia)
9. Keep all correspondence with your bank and with Adore Me to support your dispute claim

Timeline: when your cancellation actually takes effect

Understanding the renewal cycle and final charges

Adore Me cancellations do not take effect immediately. Your membership continues until your next renewal date, which is displayed when you cancel. If you cancel on the 15th of the month but your renewal date is the 28th, you will be charged one more time on the 28th unless you act now.

Check your cancellation confirmation email or dashboard for the exact final renewal date. Mark this date in your calendar and monitor your bank account on that date. If a charge appears after your intended cancellation date, contact your bank immediately to dispute it as an unauthorized charge following cancellation.

Refund timelines for existing charges

If Adore Me approves a refund (for charges after you cancelled, or for unused membership credits), the refund typically appears in your bank account within 5 to 10 business days from the approval date. International transfers to Malaysia sometimes take up to 14 days because the funds pass through multiple banks.

Do not assume a charge is final. If you spot a charge you believe is unauthorized after cancellation, contact your bank within 120 days of the transaction (under Malaysian consumer law). The bank will investigate and may reverse the charge in your favor, even if weeks have passed.

Refunds, credits, and getting your money back

When Adore Me will and will not refund you

Adore Me refunds depend on the membership type and the reason for cancellation. If you cancelled a membership before its renewal date, the company generally does not refund unused membership fees, but they may credit remaining store credits to your account for you to use before the final renewal date.

However, if you can prove that Adore Me misled you about auto-renewal, membership terms, or charges, you have grounds to demand a full refund under the Consumer Protection Act 1999. This is where Stopee emphasizes the importance of documentation: if you have screenshots showing unclear terms or evidence that no consent was given for the membership charge, you are entitled to recover the money.

How to claim a refund using consumer protection law

Send a formal refund request to Adore Me in writing (by email). Include the phrase "Consumer Protection Act 1999" in your subject line. This signals that you are aware of your legal rights and will escalate if necessary. In your message, state clearly: "I did not explicitly consent to a recurring membership charge. I request a full refund of all membership charges totaling RM [amount] as per the Consumer Protection Act 1999."

Attach evidence: screenshots of your account showing no clear opt-in to the membership, your bank statements showing the charges, and your cancellation confirmation. Give Adore Me 14 days to respond. If they refuse or do not respond, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Include all of your documentation. The MDTCA will investigate and can compel Adore Me to refund you.

Common cancellation mistakes that cost you money

Why timing matters more than you think

Many Malaysians cancel their Adore Me membership too late, only after their next charge has already posted. If your renewal date is the 28th and you cancel on the 29th, you have already been charged. The refund process then takes weeks, and you may lose money to currency conversion in the meantime.

The most common mistake is canceling when you still have store credits remaining. You are tempted to use those credits before you cancel, but the company counts each purchase as "activity" that can trigger membership renewal or delay your cancellation. Cancel first, use remaining credits second, and only if the cancellation is confirmed.

The trap of unclear cancellation confirmations

Adore Me does not always send a clear written confirmation of cancellation. You may see a message saying "Your cancellation is being processed" without a final date or confirmation number. Do not accept this as proof of cancellation. Follow up within 48 hours asking for a specific confirmation number and final renewal date in writing.

Another trap is assuming that a cancellation email means your account is closed. Some members receive an email saying "We are sorry to see you go," but the membership actually continues until the next renewal cycle. Always check your account dashboard on the date you expect the cancellation to take effect to verify it has actually processed.

Payment card and currency conversion mistakes

Because Adore Me charges in US dollars, your Malaysian bank will charge you a currency conversion fee on every billing cycle, typically 1% to 3% above the market rate. Many members do not realize they are paying RM188 or RM200 instead of the advertised USD amount because of these hidden fees.

When you dispute a charge or request a refund, ask your bank to refund the currency conversion fee as well. If the original charge was RM188 but includes a RM5 conversion fee, your refund should total RM188, not RM183. Adore Me is responsible for the full amount since they chose to operate internationally without clear local pricing.

What to do immediately after cancellation

Monitoring and verifying that charges have truly stopped

Cancellation is only complete when no more charges appear. Many Malaysians think they are done once they receive a confirmation email, but then discover a charge three weeks later. Your responsibility after cancellation is to monitor your bank account for the next 60 days, especially around the renewal dates Adore Me indicated.

Set a calendar reminder for your final renewal date plus one day. On that day, log in to your bank and check your transactions. If no charge appears, you are clear. If a charge does appear, contact your bank within 24 hours to dispute it. The earlier you report an unauthorized post-cancellation charge, the faster your bank will reverse it and refund your money.

Preserving your evidence

Keep every piece of documentation in a folder on your computer, your phone, or cloud storage. This folder should include: cancellation confirmation screenshots, cancellation confirmation emails, bank statements showing the charges, correspondence with Adore Me support, and records of any bank disputes. If Adore Me ever claims you were not canceled or tries to re-bill you months later, this folder is your proof.

Additionally, save copies of your account settings pages as they appeared before and after cancellation. This proves you were a member, what the membership terms were, and that you cancelled intentionally. Stopee has helped consumers win refunds months after cancellation simply because they maintained organized records from day one.

Cancellation checklist and summary

Before you cancel

• Take screenshots of your account dashboard showing membership tier, renewal date, and billing status
• Take a screenshot of your most recent bank statement showing the charge amount and currency
• Note the exact renewal date from your account
• Check the Consumer Protection Act 1999 summary on the MDTCA website to understand your rights
• Create a dedicated folder on your device for all cancellation evidence

During cancellation

• Use the web dashboard if available and capture the confirmation screen immediately
• If emailing, send from an account with read-receipt enabled and take a screenshot of the sent message
• Include your full account details and request a written confirmation with a specific final renewal date
• Wait for confirmation before assuming you are cancelled
• If no response within 5 business days, resend or escalate to your bank

After cancellation

• Monitor your bank account for 60 days, especially on the stated final renewal date
• Save all confirmation emails and bank records indefinitely
• If a charge appears after cancellation, dispute it with your bank within 24 hours
• If Adore Me refuses to refund unauthorized charges, file a complaint with the MDTCA
• Request refunds for currency conversion fees alongside membership refunds

Comparison: cancel now or wait until renewal?

Contact Adore Me in malaysia and escalation contacts

How to reach Adore Me customer support

Adore Me does not list a physical address for Malaysia operations. Your contact points are email and phone support for the US operation, both operating on EST hours. This is a major limitation for Malaysian customers, but Stopee recommends you use these channels anyway because they create a paper trail.

If Adore Me does not respond, escalate to malaysian authorities

The Ministry of Domestic Trade and Consumer Affairs (MDTCA) handles consumer complaints against online retailers operating in Malaysia. If Adore Me has not responded to your cancellation or refund request within 14 days, or if they refuse to cancel, file a complaint with the MDTCA Consumer Protection Division. You can lodge a complaint online at mdtcc.com.my or visit your nearest MDTCA office. Include screenshots of all your correspondence, the Consumer Protection Act 1999 reference, and a clear explanation of the charges you want reversed.

The MDTCA takes these complaints seriously because Adore Me's lack of local presence and unclear auto-renewal structure violates Malaysian consumer law. Your complaint does not cost anything and may result in a refund order against the company. Stopee recommends filing with the MDTCA if Adore Me ignores you for more than 14 days or refuses to acknowledge your cancellation request.

Why stopee exists, and how we help you cancel

You should not have to figure this out alone

Adore Me's cancellation process is deliberately opaque. The company makes money from membership fees, auto-renewals, and the friction of customers who give up trying to cancel. Stopee was built to change this. We provide step-by-step guides, email templates, and escalation strategies so you can reclaim your money and your time without feeling lost or powerless.

Thousands of Malaysian consumers have used Stopee to cancel Adore Me and recover their money. We have helped clients dispute charges, file complaints with the MDTCA, and understand their rights under the Consumer Protection Act 1999. Our guides are free, detailed, and written by people who have fought these battles themselves.

If you are stuck at any point in your Adore Me cancellation, Stopee is here to guide you through the next step. Whether you need help drafting a refund email, understanding your bank's dispute process, or escalating to the MDTCA, Stopee has the knowledge and tools to help you succeed. You deserve clarity, control, and a refund for any unauthorized charges. That is what Stopee stands for.