Manage Adore Me

How to cancel your adore me membership and avoid surprise charges

What adore me is and how its membership works

Adore Me is a U.S.-based lingerie and sleepwear company that centers its business around a VIP membership program. When you join, you commit to a monthly billing cycle that charges $39.95 to your payment method on a specific date each month. That charge becomes store credit you can spend during Adore Me's monthly showroom window, which opens for a limited time. If you don't shop during that window, the credit rolls forward as store credit for future purchases.

The membership model rewards loyal customers with perks like $10 off full-price sets, a free set after reaching a purchase threshold, and access to curated monthly collections before general customers see them. For many, this works well. For others, the recurring charge and enrollment process create confusion, unexpected billing, or regret. Understanding how to cancel-and when to cancel-protects your wallet and your peace of mind.

VIP membership pricing and what you get

Your membership charges on the same date each month. Here's what Adore Me officially charges and the benefits tied to each tier.

How adore me's billing cycle works

When you enroll in VIP membership, Adore Me assigns you a billing date. On that date every month, $39.95 charges automatically. You then have a limited window (typically around 10 days) to log into your account, browse the curated showroom, and add items to your cart. If you spend less than $39.95, the remaining balance becomes store credit. If you spend more, you pay the difference out of pocket. If you spend nothing, the full $39.95 rolls forward as credit.

The key issue many members face: if you forget your billing date or miss the showroom window, the charge still posts, and your credit sits unused until you remember to shop. This is why tracking your dates and understanding cancellation deadlines matters so much.

Should you cancel your adore me membership?

Before you cancel, honestly assess whether the membership still serves you. Stopee recommends asking yourself three questions to decide.

When cancellation makes sense

Cancel your membership if any of these apply: you haven't shopped in the last two months and have no plan to wear the products, you regularly let store credit expire unused, you're confused by the monthly charges and billing dates, you've found lower prices elsewhere, or you're experiencing financial stress and need to cut recurring expenses. Cancelling isn't failure-it's alignment. Stopee's experience shows that members who cancel early and decisively waste far less money than those who delay while accumulating unused credits.

When you might keep your membership

Keep your membership if you shop regularly (at least every other month), you actively use the store credit before it expires, the product quality and fit work for you, and you value the member discount and rewards. VIP membership can deliver real savings if you're already buying these products. The math only works if you spend the credit consistently.

How to cancel your adore me membership step-by-step

Cancelling your Adore Me membership takes about 5 minutes and requires you to log into your account and navigate the membership dashboard. Follow these steps exactly to create a clear cancellation record.

Cancellation via the web app (desktop or mobile browser)

This is the official and fastest cancellation method. Stopee recommends this route because it produces an immediate confirmation email that proves you cancelled.

1. Open a browser and go to adoreme.com. Log in using your email and password. If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
   • If you cannot log in, contact Adore Me support at help.adoreme.com immediately. Do not proceed until your account is accessible.
2. Once logged in, look for "Account" or "My Account" in the top navigation menu. Click it.
   • On mobile, this may appear as a menu icon (three horizontal lines) in the top right corner.
3. Find the section labeled "Elite Subscription" or "VIP Membership" within your account dashboard. Click "Manage" or "Manage Subscription."
   • Some accounts label this as "Subscription Settings" or "Billing."
4. Look for a button or link that says "Cancel Elite Box Subscription" or "Cancel VIP Membership." Click it.
   • Adore Me may ask you to confirm your reason for cancelling. Select the reason that applies. This feedback is optional but helps the company understand churn.
5. Review the cancellation summary. Confirm you understand: any remaining store credit will remain in your account for 90 days, and your next billing charge will not occur after today.
   • Pro tip: Take a screenshot of this confirmation screen. It proves you cancelled on this date.
6. Click the final "Confirm Cancellation" button.
   • Warning: Do not navigate away from this page until you see the final confirmation message.
7. Wait for the page to load a confirmation message. It will state: "Your VIP membership has been cancelled effective [date]."
8. Check your email inbox (including spam and promotions folders) within 2 minutes. You will receive a confirmation email from no-reply@adoreme.com or help@adoreme.com titled "VIP Membership Cancellation Confirmation" or similar. Save this email permanently.
   • If you do not receive this email within 5 minutes, your cancellation may not have processed. Log back into your account and repeat steps 2-8.

Cancellation via phone or email (if web cancellation fails)

If you cannot access your account or the web cancellation button doesn't work, contact Adore Me support directly. Keep in mind this takes longer and produces less immediate proof, but it is a valid backup.

1. Email Adore Me customer service at support@adoreme.com or through the help center at help.adoreme.com/hc/en-us/requests. Write: "I want to cancel my VIP membership effective immediately. Please confirm the cancellation date and send a confirmation email."
   • Include your full name, account email address, and the email address you want the confirmation sent to.
   • Adore Me typically responds within 24 to 48 hours on business days.
2. Alternatively, call Adore Me customer service during business hours. Have your account email and last four digits of your billing card ready.
   • The phone number is listed on the help page (help.adoreme.com).
   • Ask the representative to confirm your cancellation date and request they email you a cancellation confirmation within the same call.
3. Save any emails or support ticket numbers you receive. These are your proof of cancellation.

What happens immediately after you cancel

Cancellation is immediate, but several things occur in the days and weeks after. Understanding this timeline protects you from unexpected charges or confusion.

The first 24 hours

After you click "Confirm Cancellation," your VIP membership status changes to "Cancelled" in your account. You will no longer see the monthly showroom window. However, your account remains open, and any existing store credit stays in your account for 90 days. You can still browse and shop on Adore Me as a non-member, but you lose the member discount and rewards. No new charge will post on your next billing date.

The week after cancellation

Monitor your email for marketing messages from Adore Me. You should not receive a showroom notification for the upcoming month. If you do, it's a system lag and not a sign your cancellation failed. Log into your account once more to verify your membership status says "Cancelled" or "Inactive." If it still says "Active," contact support immediately.

Your next billing date

The most important verification point: when your previous billing date rolls around again, $39.95 should not charge. Check your bank or credit card statement 2 to 3 days after your old billing date. If you see a charge, take a screenshot and contact Adore Me support with your cancellation confirmation email and the unexpected charge details. Stopee advises treating unexpected post-cancellation charges seriously-they are billing errors and must be reversed.

Using remaining store credit and refund rights

Store credit remaining in your account after cancellation does not disappear immediately, but it has limits. Here's how to handle it and what consumer law says about your rights.

Your store credit after cancellation

Adore Me allows you to use remaining store credit for up to 90 days after cancellation. You can log into your account, shop normally, and apply the credit at checkout. You do not receive a cash refund for unused store credit-it's usable only for purchases on Adore Me's website. If your credit expires (after 90 days) without being used, Adore Me considers it forfeited. To avoid losing money, spend your remaining credit within 60 days of cancellation as a safety margin.

Refund eligibility under u.S. consumer law

The Federal Trade Commission (FTC) and most U.S. state laws protect you from negative option billing-the legal term for recurring charges. Under the Restore Online Shoppers Confidence Act (ROSCA) and state-level "Negative Option" laws, Adore Me must:

• Clearly disclose the terms of the monthly charge before you enroll.
• Make cancellation as easy as the original enrollment process (which means web-based cancellation counts as "easy").
• Stop charging within one billing cycle after you cancel.
• Honor cancellation requests made by phone, email, or online.

If Adore Me charges you after you cancel: You have a right to demand a refund. Document your cancellation with the confirmation email. Contact your bank or credit card issuer and dispute the charge as "unauthorized recurring billing" or "cancelled subscription charge." Most card issuers reverse these charges within 5 to 10 business days. If Adore Me refuses to refund a post-cancellation charge, file a complaint with the FTC at reportfraud.ftc.gov. Stopee recommends keeping all cancellation and billing records for at least one year.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but small missteps create problems that cost time and money. Here are the traps members encounter most often.

Mistake 1: confusing "unsubscribe from email" with "cancel membership"

Many members click an "Unsubscribe" link in a marketing email, believing they've cancelled. They haven't. Unsubscribe removes you from marketing emails only. Your membership charges continue. If you see "You have been unsubscribed from our mailing list" in an email, you've only stopped marketing messages. You must cancel membership through the steps above.

Mistake 2: cancelling too close to your billing date

If your billing date is the 15th and you cancel on the 14th, the $39.95 may still post on the 15th because the charge was already queued. Always cancel at least 3 business days before your billing date to be safe. Pro tip: set a phone reminder for 5 days before your billing date as your cancellation deadline.

Mistake 3: not saving the confirmation email

If Adore Me later claims you never cancelled (which is rare but happens), your confirmation email is your only proof. If you delete it and lose access to it, disputing a post-cancellation charge becomes much harder. Save your cancellation email to a folder labeled "Cancelled Subscriptions" that you archive forever. Stopee has helped thousands of consumers win refund disputes simply because they had their confirmation email.

Mistake 4: assuming unused store credit will roll over indefinitely

It won't. After 90 days, your credit expires. If you have $100 in credit and don't use it within 90 days, it's gone. Don't fall into a trap of thinking you'll shop "later." Spend it or lose it.

Mistake 5: not checking your account one week after cancelling

System errors happen. Always log back into your Adore Me account about 7 days after you cancel and verify your membership status shows "Cancelled" or "Inactive." If it still shows "Active," reach out to support before your next billing date.

Your consumer rights and protections

U.S. consumer law is on your side when it comes to recurring subscriptions. Understanding your rights empowers you if a problem arises.

The restore online shoppers confidence act (ROSCA)

ROSCA is federal law that governs negative option billing (recurring charges). It requires companies like Adore Me to obtain your express informed consent before charging, clearly disclose all material terms, and honor cancellation requests within one billing cycle. If Adore Me violates ROSCA-for example, by continuing to charge after you cancel-you can file a complaint with the FTC or pursue a refund through your bank.

State-level negative option laws

Many states (including California, New York, Illinois, and others) have enacted their own negative option laws that go further than ROSCA. California's law, for instance, requires companies to obtain explicit consumer consent before each charge after the trial period. If you live in a state with strong negative option protections and believe Adore Me violated them, you can file a complaint with your state's attorney general or consumer protection office.

What to do if adore me won't refund an unauthorized charge

If you cancelled and a charge still posted, and Adore Me refuses to refund it:

1. Contact your bank or credit card issuer. File a dispute citing "unauthorized recurring billing" or "cancelled subscription charge." Provide your cancellation confirmation email.
2. File a complaint with the FTC at reportfraud.ftc.gov. Include your account information, cancellation email, and proof of the unauthorized charge.
3. If your state has a consumer protection office or attorney general's office, file a complaint there as well. Include the same documentation.
4. Keep records of all communications. Do not delete emails, screenshots, or support tickets.

Checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from post-cancellation surprises.

What real customers say about cancelling adore me

Customer feedback reveals common themes: the web cancellation process works smoothly when members follow the steps, confusion often stems from billing date misunderstandings rather than system problems, and most refund disputes resolve quickly when members have their confirmation email. Positive experiences cluster around members who acted within 3 days of their billing date and who contacted support immediately if they noticed unexpected charges. Complaints center on members who assumed unsubscribing from email was the same as cancelling membership, or who waited too long after their billing date and had to dispute the charge with their bank.

Final steps and support contact information

After you've cancelled, your relationship with Adore Me moves to the "monitor and verify" phase. You don't need to do anything else unless an unexpected charge appears. If you have questions or run into problems, here's where to reach Adore Me support:

• Help center: help.adoreme.com/hc/en-us/requests (submit a ticket or browse FAQs)
• Email support: support@adoreme.com
• Phone: Available during business hours (listed on the help center website)
• Mailing address: Check your account or the help center footer for current address

Cancelling your Adore Me membership is a straightforward process when you follow the official web-based method and document your actions. Stopee has helped thousands of consumers cancel subscriptions cleanly and reclaim control of their recurring charges. By taking the steps in this guide-cancelling well before your billing date, saving your confirmation, and verifying cancellation a week later-you protect yourself from common pitfalls and ensure no surprise charges post to your account. If Adore Me does charge you after cancellation, you have federal consumer law on your side, and Stopee encourages you to dispute it immediately with your bank. Your wallet, and your peace of mind, are worth the 5 minutes it takes to cancel properly.