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Cancel Vinyl Me, Please: The Right Way
How to cancel vinyl me, please in new zealand: your rights and exit options
Understanding vinyl me, please and its current status in new zealand
Vinyl Me, Please (VMP) is a curated record club that shipped vinyl pressings, reissues, and exclusive releases to music collectors and enthusiasts worldwide. The service specialised in hand-picked monthly selections, limited editions, and related merchandise designed for serious collectors.
However, in October 2024, VMP discontinued all international memberships, including New Zealand. The company appears to be undergoing operational changes or liquidation. This means your options as a New Zealand customer are now severely limited, and you may be unable to access or renew your membership even if you wanted to continue.
If you held an active membership before the October 2024 cutoff, you likely want to cancel or reclaim what you can. Stopee has prepared this guide to help you understand your cancellation rights, what happens to your account, and where consumer law protects you.
What VMP offered before the shutdown
VMP operated on a monthly auto-renewing membership model. Members received one curated vinyl record per month, access to exclusive pressings, and discounts on additional purchases. The service appealed to collectors who valued expert curation and hard-to-find releases.
Why VMP is no longer available in new zealand
The October 2024 discontinuation of international memberships signals significant business restructuring. Whether this is temporary or permanent remains unclear, but for New Zealand customers, the practical outcome is the same: you cannot join or renew. If you have an active account, cancelling is now your priority to prevent unexpected charges.
Why you should cancel now
Cancelling Vinyl Me, Please protects you from unwanted future charges and clarifies your financial position. Here is why acting immediately matters.
Prevent ongoing charges
Even though VMP has paused international memberships, your account may still be set to auto-renew if you have not explicitly cancelled. If a renewal attempt is triggered, you could be charged without receiving the service you expected. New Zealand consumer law does not permit companies to bill you for services they no longer provide in your region.
Preserve your cancellation evidence
During operational transitions, support channels often become unreliable or disappear entirely. By cancelling now through official channels, you create a dated proof of cancellation. This becomes critical if the company later claims you still owe a charge. Stopee recommends saving every confirmation email and screenshot.
Clarify your refund position
VMP's terms state "no refunds are issued once a renewal has processed," but this does not override your New Zealand Consumer Guarantees Act rights. If you paid for a membership that is no longer deliverable in your country, you may have grounds for a remedy. Acting quickly preserves your ability to escalate this claim.
How to cancel vinyl me, please: step-by-step
Cancelling Vinyl Me, Please requires you to navigate the website directly because the service is not managed through Apple App Store or Google Play subscription settings.
Cancellation via the vinyl me, please website (recommended)
- Visit the Vinyl Me, Please website using a desktop or mobile browser.
- Do not attempt to cancel through any app store, as VMP subscriptions are managed independently.
- Log into your account using your email address and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to the "My Account" section, usually found in the top-right menu or account dropdown.
- Look for tabs labelled "Membership," "Subscriptions," or "Billing."
- Locate the "Cancel Membership" or "Turn Off Auto-Renew" button.
- Some accounts may show "Manage Membership" first; click this, then select the cancellation option.
- Read the cancellation confirmation screen and confirm your choice.
- The system may ask why you are cancelling; select an option that reflects your reason (e.g., "Service no longer available in my region").
- Save or screenshot the confirmation message that appears on screen.
- Pro tip: Take a full-page screenshot before closing the page, then request a confirmation email from the system if available.
- Check your email (including spam folders) for a cancellation confirmation from VMP within 24 hours.
- If you do not receive an email, log back into your account and verify the cancellation status shows as active.
Alternative cancellation method (text-based)
VMP's Terms of Service (effective September 27, 2025) also permit cancellation via text message. This method can be faster if the website is unresponsive or your account access is compromised.
- Open your mobile phone's SMS or text message application.
- Send the text "SOS" to the number 314-1300-9979.
- Ensure you include the full number and the exact text "SOS" (case-sensitive may not apply, but use uppercase to be safe).
- Wait for an automated reply confirming your cancellation request.
- The reply may include a confirmation code or a link to verify your cancellation.
- Save the text message thread as proof of your cancellation request.
- Warning: Text messages can be deleted; take screenshots of the full conversation before closing the thread.
What to do if you cannot access your account
If you have lost access to your email, forgotten your password, or suspect account compromise, contact VMP's support team directly. However, be aware that response times may be slow given the company's operational transition. Stopee advises you to document your attempts to reach support, as this may strengthen any later consumer complaint.
What happens after you cancel your membership
Cancelling stops future charges, but your account status and access to past benefits will depend on the timing and terms of your membership.
Your immediate access after cancellation
Once you cancel, your membership stops auto-renewing. You retain access to any paid benefits for the remainder of your current billing period. For example, if your monthly renewal is on the 15th and you cancel on the 10th, you keep access until the 15th. After that date, your account moves to a cancelled state.
Any unused credits or membership benefits (such as discounts on additional vinyl purchases) typically expire at the end of your paid period. Stopee recommends using these credits before cancellation becomes final if you want to recoup any value.
Your account and order history
Your account usually remains accessible for record-keeping after cancellation unless VMP deletes it during the operational transition. This is important for your records and for proving you were a member if you later file a consumer complaint.
Pro tip: Before your cancellation becomes final, export or screenshot your order history, billing records, and any communications from VMP. Save these to a personal folder or cloud storage. If VMP's servers go offline, you will have proof of everything you purchased and paid for.
No further billing after cancellation
You should not be charged again after your current paid term ends. However, given VMP's operational changes, keep records of your cancellation confirmation and monitor your bank or credit card statements for 30-60 days. If a charge appears after your cancellation date, you have clear evidence to dispute it.
Your refund rights under new zealand law
Vinyl Me, Please's terms state "no refunds are issued once a renewal has processed." This sounds final, but New Zealand consumer law provides protections that override this clause in specific circumstances.
The consumer guarantees act (CGA) and what it means for you
Under New Zealand's Consumer Guarantees Act, you have statutory rights when you purchase goods or services. The CGA guarantees that services must be:
- Of acceptable quality (fit for purpose, safe, and as described).
- Fit for a purpose that the trader knows about (e.g., vinyl collection).
- Supplied as promised (correct goods, on time, in full).
- Free from undisclosed faults or defects.
If VMP fails to meet any of these guarantees, you are entitled to a remedy: repair, replacement, or refund. The CGA does not require you to accept VMP's "no refund" policy if the service is faulty or not as described.
How the CGA applies to your cancelled membership
If you paid for a membership that VMP can no longer deliver to New Zealand (due to the October 2024 shutdown), the service has not been provided as promised. You ordered a curated vinyl subscription to your New Zealand address; VMP is no longer providing this service. This is grounds for a remedy under the CGA.
Similarly, if you paid for a renewal that was charged after VMP discontinued New Zealand memberships, you paid for a service you never received. The CGA entitles you to a refund in this scenario.
Change-of-mind refunds are not guaranteed
If you cancel simply because you changed your mind and nothing is wrong with the service, the CGA does not guarantee a refund. Refunds for change of mind depend entirely on VMP's cancellation policy. Since Stopee's research shows no explicit change-of-mind refund policy, you would be relying on VMP's goodwill. Focus your refund claim on CGA grounds (service not delivered in your region) rather than change of mind.
How to request a refund under the CGA
- Document your claim: gather proof that you paid for a membership and evidence that VMP discontinued the service in New Zealand (e.g., screenshots of the October 2024 announcement).
- Contact VMP's support team in writing (email preferred for a paper trail).
- Clearly state: "I purchased a membership to Vinyl Me, Please that is no longer available in New Zealand. Under the New Zealand Consumer Guarantees Act, I am entitled to a remedy (repair, replacement, or refund). I request a full refund of NZ$[amount] to my account [your email]."
- Give VMP 20 working days to respond.
- If they refuse or do not reply, escalate to the Commerce Commission or your local Citizens Advice Bureau.
Vinyl me, please pricing and plan history
Understanding what you paid helps clarify your refund claim and ensures you are not missing any credits.
Current availability and regional pricing
Since VMP discontinued international memberships in October 2024, official New Zealand pricing is no longer available. Historical United States pricing existed but was not the official rate for New Zealand customers, and any USD to NZD conversion is not binding for disputes.
If you held a New Zealand membership before October 2024, you were charged in NZD at a rate determined by VMP's exchange or regional pricing system. Stopee recommends checking your billing statements to confirm the exact amount you paid.
Plan structure (pre-October 2024)
| Plan type | Frequency | What you received |
|---|---|---|
| Standard monthly membership | Monthly auto-renewal | One curated vinyl record per month, member discounts, exclusive access |
| Pause option | On demand | Ability to skip a month without losing membership |
| Store credits | Occasional promotions | Bonus credits for additional vinyl purchases |
| International memberships | Monthly auto-renewal | Discontinued October 2024; no longer available |
Common mistakes to avoid when cancelling
Cancelling can feel overwhelming, especially when a company is in transition. Stopee has seen many customers make small errors that complicate their cancellation or refund later. Here are the pitfalls to sidestep.
Not saving your cancellation confirmation
The most common mistake is closing the cancellation screen without taking a screenshot or requesting an email confirmation. If you need to prove you cancelled later, you will have no evidence. Always screenshot the confirmation page and request a confirmation email from support.
Cancelling through the app store by mistake
Since VMP is not linked to Apple App Store or Google Play subscriptions, attempting to cancel through these platforms does nothing. You must cancel directly via the VMP website. Double-check that you are on the official VMP domain before entering your login details.
Ignoring unexpected charges after cancellation
After you cancel, monitor your bank statements for 60 days. If a charge appears, do not assume it is a mistake or ignore it. Contact your bank immediately to dispute the charge and flag it as unauthorised. Then contact VMP support with proof of your cancellation to demand a refund.
Assuming "no refund" means you have no rights
VMP's terms state no refunds, but this does not override the Consumer Guarantees Act. Many customers accept the "no refund" clause and give up on claiming money they are legally entitled to. Do not assume the company is right. Stopee encourages you to claim your CGA rights if the service was not delivered as promised.
Not keeping records of payment
Bank statements, credit card statements, and order confirmations are your proof of payment. If VMP later claims you never paid or owes money, you need these records. Save them digitally and in print if possible.
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself.
| Action | Status | Notes |
|---|---|---|
| Log into your VMP account | [ ] Done | Use desktop browser if possible for clarity |
| Navigate to "My Account" → Membership | [ ] Done | Save the URL for reference |
| Click "Cancel Membership" and confirm | [ ] Done | Select the reason that applies (e.g., "Service unavailable in my region") |
| Screenshot the cancellation confirmation | [ ] Done | Include the full screen and timestamp |
| Receive and save cancellation email | [ ] Done | Check spam folder; save to a dedicated folder or cloud |
| Monitor bank statements for 60 days | [ ] Done | Report any unexpected charges to your bank immediately |
Comparing your options: cancel or keep
If you are on the fence about cancelling, this comparison table may help you decide based on your situation.
| Situation | Recommendation | Why |
|---|---|---|
| You are a New Zealand customer with an active membership | Cancel now | VMP does not offer the service in New Zealand anymore; continuing to pay is pointless and risky |
| You want to claim a refund for a discontinued service | Cancel + request refund | Cancellation prevents new charges; the CGA supports your refund claim for non-delivered service |
| You have unused store credits | Use credits first, then cancel | Spending credits recoups some value before the membership expires |
| You are in a different country (not New Zealand) | Check your region's status | VMP may have ceased operations in other regions too; verify your country's availability first |
| You have already cancelled and been charged again | Dispute + escalate | Use your cancellation proof to dispute the charge with your bank and file a Commerce Commission complaint |
What to do if VMP refuses your refund request
Vinyl Me, Please may ignore your refund request or claim that their terms forbid refunds. This does not end your options. Stopee outlines the escalation steps you can take.
Document your complaint
Write down the dates of all your communications, what you requested, and what VMP responded (or did not respond). Include payment proof, cancellation confirmation, and any screenshots of the October 2024 international membership discontinuation announcement.
Escalate to the commerce commission
If VMP refuses to remedy a breach of the Consumer Guarantees Act, you can file a complaint with the New Zealand Commerce Commission. The Commission can investigate VMP's practices and force a refund if warranted. Stopee recommends filing within 6 years of the original purchase (the CGA's limitation period).
Visit the Commerce Commission website (www.comcom.govt.nz) and complete their consumer complaint form. Include all documentation you have gathered.
Dispute the charge with your bank
If a charge appears on your account after you have cancelled, contact your bank or credit card issuer and request a chargeback. Tell them you cancelled the membership and have proof, or that you paid for a service no longer available in New Zealand. Your bank can reverse the charge on your behalf.
Seek advice from citizens advice bureau
New Zealand's Citizens Advice Bureau (CAB) offers free consumer advice. If you are unsure whether your refund claim has merit, contact your local CAB for guidance before escalating to the Commerce Commission.
Your final steps and next actions
You now understand why Vinyl Me, Please is no longer available in New Zealand, how to cancel your membership, and what consumer protections you have. Stopee has walked you through the cancellation process and the refund pathways under the Consumer Guarantees Act.
Take action today: log into your VMP account, cancel your membership, and save the confirmation. Monitor your bank statements to ensure no further charges appear. If you believe you are entitled to a refund for the service that was discontinued, gather your evidence and contact VMP's support team with a clear CGA-based claim.
Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and protect their rights. Our guides are designed to give you the clarity and confidence to act. If you need further assistance or want to explore your consumer rights in more detail, visit Stopee.com for additional resources and support. Your cancellation is your right, and your refund is your remedy under New Zealand law.