Manage Probiller

How to cancel your probiller subscription and stop unwanted charges

What is probiller and why you might want to cancel

Probiller (also known as Aylo Billing) operates as a payment processor behind the scenes. When you subscribe to a service online, Probiller often handles the billing-collecting charges on behalf of the merchant you actually subscribed with. You're not paying Probiller directly; Probiller processes the payment for another company.

This matters because Probiller is the middleman, not the service provider. Your subscription management, account access, and refund decisions typically rest with the merchant, not Probiller. Understanding this distinction is your first step toward taking control of your billing. Many Canadians find themselves stuck in unwanted subscriptions simply because they didn't know where to direct their cancellation request. Stopee exists to clarify exactly where your power lies and how to use it.

Why cancellation matters for your wallet

Subscription services renew automatically unless you actively stop them. If you signed up for a trial, forgot about it, or changed your mind about the service, charges keep hitting your account. Every billing cycle that passes without action costs you money. The sooner you cancel, the sooner the charges stop. At Stopee, we help thousands of Canadians reclaim control of their recurring expenses each month.

Common reasons to cancel probiller charges

You might want to cancel because the trial ended and you don't want to pay full price, the service no longer fits your needs, you found a cheaper alternative, or you simply forgot you signed up. Fraudulent charges-where you don't recognize the merchant-also happen. Whatever your reason, you have the right to stop the billing, and Stopee is here to guide you through the process clearly and quickly.

Your consumer rights in canada regarding subscriptions

Canadian consumer protection law does not automatically grant a 14-day "cooling-off" period for digital subscriptions the way it does for physical goods. However, your protections depend on provincial law, the merchant's terms, and how the subscription was advertised to you.

What canadian law says about refunds

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and similar laws in other provinces), merchants must clearly disclose subscription terms before you pay. If the disclosure was unclear, misleading, or absent, you have grounds to request a refund or reversal. Additionally, if charges are unauthorized or you never agreed to them, your bank or credit card issuer can investigate and potentially reverse them through a chargeback.

Probiller's own terms state that refunds are issued at their discretion and are not guaranteed for partially used periods. This means your first leverage point is the merchant's policy, not Probiller's terms. If the merchant refuses and you believe the charges violate Canadian consumer law, you can escalate to your provincial consumer protection authority or your bank. Stopee recommends documenting everything-emails, screenshots, timestamps-before you escalate, because evidence is your strongest tool.

Who handles refunds and cancellations

Probiller processes payments but does not own the service you subscribed to. Therefore, the merchant controls whether you get refunded and whether your account access is cut. Probiller will stop future billing once your cancellation request is processed, but they cannot force the merchant to refund you or reinstate access. This is why contacting the merchant first is always your strongest path forward.

How to cancel your probiller subscription step by step

Cancellation requires you to follow a clear sequence. Start with the merchant's platform, then move to Probiller if needed. Here's how to do it right the first time.

Method 1: cancel directly through the merchant's website (fastest)

1. Log in to the merchant's account or subscription portal using your email and password.
   • Look for a "Subscriptions," "Billing," "Account Settings," or "Manage Plans" section.
   • Many merchants display your subscription status with a "Cancel" or "Downgrade" button.
2. Click "Cancel Subscription" or similar and follow the prompts.
   • The merchant may ask why you're cancelling-this is optional feedback, not a barrier.
   • Some merchants offer a discount or pause option; decline these if you want a full cancellation.
3. Look for a confirmation page or email confirming the cancellation.
   • Screenshot or save this confirmation immediately.
   • Check your email (including spam folders) for a confirmation message within 24 hours.
4. Return to your account settings 48 hours later to verify the subscription status shows "Cancelled."
   • If it still shows "Active," contact the merchant's support team.

Pro tip: If the merchant's website has no obvious cancellation button, try searching their help centre for "cancel subscription" or "unsubscribe." Most reputable merchants are legally required to make cancellation as easy as signup.

Method 2: contact the merchant's customer support

1. Locate the merchant's customer service contact (email, phone, or live chat on their website).
   • Do not contact Probiller first; contact the company whose service you subscribed to.
2. Send or call with the following information:
   • Your full name.
   • Email address associated with the subscription.
   • Last four digits of the card being charged.
   • The date you signed up and the date of the last charge.
   • A clear statement: "I request immediate cancellation of my subscription effective immediately."
3. Ask the merchant to provide written confirmation (email) with:
   • Your cancellation confirmation number.
   • The effective date of cancellation.
   • Confirmation that no further charges will occur.
4. Save the response and any confirmation number for your records.

Warning: If you email, use a subject line like "Subscription Cancellation Request-[Your Name]" so it doesn't get lost in general inboxes. Always send during business hours and follow up within 48 hours if you don't receive a response.

Method 3: cancel directly with probiller (if the merchant doesn't respond)

1. Gather your account details:
   • Full name.
   • Billing email address.
   • Last four digits of the card charged.
   • Merchant name (the company whose service you subscribed to).
   • Date of the most recent charge.
2. Contact Probiller by phone or email:
   • Phone: +1 917 672 8608 or 1 855 232 9550.
   • Email: support@probiller.com or billingsupport@probiller.com.
3. State clearly: "I request cancellation of the subscription processed through your platform for [merchant name]. Please stop all future billing immediately."
   • Be specific about which subscription-Probiller may process billing for multiple merchants.
4. Request a confirmation number and written confirmation via email.
   • Probiller should respond within 1-2 business days.
   • If they claim they cannot cancel, ask them to provide the merchant's direct contact information so you can follow up.

Pro tip: Call during North American business hours (9 AM to 5 PM Eastern Time) and have all your details ready before dialling. This reduces hold times and speeds up resolution.

Method 4: send a formal cancellation letter via registered mail (strongest method)

1. Prepare a formal letter on your letterhead or plain paper including:
   • Your full name and current address.
   • Your billing email address.
   • Last four digits of the card charged.
   • Merchant name and the date you subscribed.
   • Date of the most recent charge.
   • Clear statement: "I hereby request immediate cancellation of the subscription effective immediately. Please confirm in writing that no further charges will be processed."
   • Your signature and the date.
2. Address the letter to:
   • Aylo Billing US Corp.
   • 610 Brazos Street, Suite 500
   • Austin, Texas 78701
   • USA
3. Send the letter via registered international mail (such as Canada Post's Registered Mail service) so you receive a tracking number and proof of delivery.
   • Keep the receipt and tracking number indefinitely.
4. Allow 10-15 business days for mail delivery and processing.
   • If you don't receive written confirmation within 21 days, follow up by email with a copy of your tracking receipt.

Warning: Registered mail creates the strongest legal record if you later need to dispute a charge or file a complaint. For this reason, Stopee recommends this method if the merchant or Probiller is unresponsive or if charges are disputed.

Timeline: when to cancel to avoid the next charge

Timing is critical. Cancel too close to your billing date and you may still be charged for the next cycle.

The safest cancellation window

Submit your cancellation request at least 5-7 business days before your next scheduled billing date. This buffer gives Probiller and the merchant time to process your request and push the stop command through their payment systems before the automatic renewal triggers. If your next charge is on the 15th, cancel by the 8th at the latest. Stopee users who follow this timeline almost never face surprise post-cancellation charges.

If your billing date is uncertain, check your last email receipt or credit card statement for the pattern. Many subscriptions renew on the same day each month (e.g., always the 1st or always 15 days after signup). Once you know the date, subtract at least 5 business days and set a phone reminder.

What happens if you miss the window

If a charge posts after your cancellation request, don't panic. You have evidence that you cancelled in good faith. Contact the merchant immediately and ask for a refund, citing your cancellation request date and confirmation number. If they refuse, escalate to Probiller and your bank. Your cancellation proof shifts the burden of explanation onto them.

What happens after you cancel

Cancellation stops future billing, but the merchant controls what happens to your account access and content.

Service access after cancellation

Some merchants cut off access immediately upon cancellation. Others allow you to keep using the service until the end of your already-paid billing period (if you're mid-cycle). This varies by merchant and service type. Check your cancellation confirmation email-most merchants specify the exact date your access will end.

If you lose access before you expect to, contact the merchant and ask when your paid access expires. You're entitled to use what you've already paid for. If the merchant denies you access you've paid for, that's a separate refund issue worth escalating.

Billing after cancellation

Once your cancellation is processed, no new charges should appear. Monitor your bank or credit card statements for the next 30 days. If a charge appears after your cancellation confirmation date, it's a billing error. Contact the merchant or Probiller immediately with your cancellation confirmation number and ask them to reverse the charge and investigate why the stop didn't take effect.

Pro tip: Set a calendar reminder for 10 days after you cancel to check your latest statement. This early catch prevents multiple unauthorized charges from piling up.

Will you get a refund for unused time

Refunds for partial months are not guaranteed by Probiller's terms and depend entirely on the merchant's discretion and the provincial consumer protection laws that apply to your purchase.

When you're likely to get a refund

You have the strongest case for a refund if you signed up during a "free trial" and cancelled before the trial ended, if the merchant's terms promised a refund upon cancellation, or if the charges were genuinely unauthorized (fraudulent). Request the refund directly from the merchant first, citing their advertised terms or the date you submitted your cancellation request.

When refunds are unlikely

If you used the service for any part of the billing period and the merchant's terms state "no refunds for partial periods," a refund request will likely be denied. In this case, your best leverage is proving the charges were misleading at the point of sale or that you were not given a clear cancellation option (which violates consumer protection law).

How to request a refund

1. Contact the merchant (not Probiller) and request a refund, citing your specific reason:
   • "I cancelled within the free trial period on [date]" or "Your terms promised a refund upon cancellation."
2. If they refuse, escalate to your provincial consumer protection authority:
   • Ontario: ServiceOntario Consumer Protection Act hotline.
   • British Columbia: Consumer Protection BC.
   • Alberta: Fair Trading Act administered by Service Alberta.
   • Other provinces: Check your provincial government website for the relevant authority.
3. As a final step, dispute the charge with your bank or credit card issuer.
   • Banks investigate chargebacks and can reverse unauthorized or fraudulent charges within 120 days of the transaction.
   • Provide your cancellation confirmation and any proof that you requested a refund.

Stopee recommends keeping all cancellation and refund requests in a folder (digital or physical) organized by date, so you have a clear timeline if you need to escalate.

Probiller pricing and subscription plans

Probiller itself doesn't set subscription prices-the merchants using Probiller's platform do. Charges vary widely depending on which service you subscribed to.

The takeaway: the faster you cancel, the fewer charges you face. Every billing cycle costs you real money. If you're unsure what you're paying for, check your credit card or bank statement for the merchant's name and search their website for pricing details.

Common mistakes that delay cancellation

Many Canadians make simple errors that turn a quick cancellation into a frustrating ordeal. Avoiding these saves you time, money, and stress.

Mistake 1: contacting probiller instead of the merchant first

Your instinct might be to contact the company that appears on your credit card statement. But Probiller is only the payment processor. They can stop billing, but they cannot access your account at the merchant or control your service access. Always contact the merchant first. Only escalate to Probiller if the merchant doesn't respond within 48 hours or refuses to cancel.

Mistake 2: not setting a cancellation deadline

If you submit a cancellation request one day before your next billing date, the automated renewal system may already be processing. Cancel at least 5-7 business days early to be safe. Mark your calendar the day you sign up so you know when to cancel before the next charge hits.

Mistake 3: cancelling via email without requesting confirmation

Emails can be missed, deleted, or misunderstood. Always ask the merchant to confirm your cancellation in writing with a confirmation number and effective date. Without written proof, you have no leverage if a charge appears later.

Mistake 4: not checking your statement after cancellation

Billing errors happen. A charge might post even after you've cancelled due to a system delay or processing error. Check your statement 10 days after you cancel and again 30 days later. If an unexpected charge appears, contact the merchant immediately with your cancellation proof.

Mistake 5: relying on unsubscribe emails from promotional messages

Clicking "unsubscribe" on a marketing email stops you from receiving promotional messages-it does not cancel your subscription. You must cancel the subscription separately, usually through the merchant's account settings or by contacting them directly.

Checklist for successful probiller cancellation

Use this checklist to ensure you cancel correctly and have proof if you need it later.

How stopee helps you avoid subscription traps

Thousands of Canadians pay for unwanted subscriptions every month. Stopee exists to break that cycle by providing clear, step-by-step cancellation guidance for any service, including Probiller-processed subscriptions. Our guides cover the exact language to use, the safest timeline, and what to do if the company refuses to cooperate.

Beyond cancellation, Stopee educates you on your consumer rights under Canadian law, the common dark patterns merchants use to make cancellation difficult (like hiding the cancel button or requiring a phone call), and how to escalate a dispute to your provincial consumer protection authority if necessary. We've helped thousands of consumers cancel unfair subscriptions and reclaim their money.

Whether you're cancelling a free trial before the charge hits or fighting to reverse an unauthorized billing charge, Stopee provides the knowledge and confidence to act. Visit Stopee today to find cancellation guides for your specific service and join a community of empowered Canadian consumers taking control of their subscriptions.

Summary: your next steps to cancel probiller

Cancelling a Probiller-processed subscription is straightforward if you follow this sequence:

1. Log into the merchant's account and cancel through their subscription settings (fastest method).
2. If no self-service option exists, email or call the merchant with your account details and request written confirmation.
3. If the merchant is unresponsive, contact Probiller directly at +1 917 672 8608 or support@probiller.com.
4. As a final step, send a formal registered letter to Aylo Billing US Corp., 610 Brazos Street, Suite 500, Austin, Texas 78701, USA.
5. Submit your cancellation at least 5-7 business days before your next billing date.
6. Save all confirmation emails and track numbers for your records.
7. Check your statement 10 and 30 days after cancellation to confirm no charges post.
8. If a post-cancellation charge appears, escalate to your provincial consumer protection authority or file a chargeback with your bank.

You have the right to cancel at any time. Probiller and the merchant are legally required to honour cancellation requests submitted in good faith. By documenting your request, you shift the burden onto them to prove they processed your cancellation correctly. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Take action today, and you could save hundreds of dollars annually by eliminating subscriptions you no longer use or never agreed to.