Manage ProBiller

How to cancel ProBiller and stop unwanted charges

Understanding ProBiller and why you may need to cancel

ProBiller is a payment processor and billing services intermediary that handles subscription and one-time payments on behalf of third-party merchants. You likely see "ProBiller" on your credit card statement because a merchant partner (entertainment platforms, software providers, VPN services, or adult-content subscriptions) uses ProBiller to process their recurring charges. Unlike a direct merchant, ProBiller is the technical middleman between you and the subscription service you purchased.

Because ProBiller operates as a processor rather than a consumer-facing vendor, canceling a ProBiller charge requires you to contact ProBiller directly or dispute the charge through your bank. Understanding this layered billing relationship is the first step toward stopping unwanted charges quickly.

How ProBiller works in your billing chain

When you subscribe to a service through a ProBiller partner, your payment flows through ProBiller's system, and ProBiller then remits funds to the actual merchant. This means ProBiller handles customer service inquiries, processes refunds, and manages cancellation requests on behalf of the merchant. You may never interact with the merchant directly; your cancellation request goes to ProBiller, and ProBiller communicates with the merchant on your behalf.

Why you see ProBiller charges repeatedly

Recurring charges appear because the merchant partner has set up an automatic renewal with ProBiller. If you did not explicitly cancel the subscription before the renewal date, ProBiller will process another charge. Many customers report that they believed they canceled only to discover a new charge weeks later, often because the cancellation request was lost, delayed, or not processed before the renewal cycle.

Your consumer rights and legal protections

You have strong federal protections when disputing unwanted subscription charges in the United States.

The restore online shoppers confidence act (ROSCA) and your rights

Under the Federal Trade Commission Act and the Restore Online Shoppers Confidence Act (ROSCA), ProBiller and its merchant partners must honor your cancellation request promptly and stop charging you. ROSCA explicitly requires that merchants make it easy for you to cancel a subscription and process your cancellation without unreasonable delay. If ProBiller continues to charge you after you have requested cancellation, you have grounds to dispute the charge with your credit card issuer or bank.

Chargeback and dispute rights through your bank

If ProBiller or its merchant partner refuses to refund an unauthorized or unwanted charge, you can file a chargeback dispute with your credit card company or bank. You do not need ProBiller's permission; you can dispute the charge directly through your financial institution. Most banks will reverse charges if you demonstrate that you requested cancellation and ProBiller ignored your request. This is often the fastest and most reliable path to recovery if ProBiller's customer service is unresponsive.

Methods to cancel ProBiller and stop charges

ProBiller offers multiple cancellation channels; your success depends on choosing the right one and documenting everything.

Phone cancellation (fastest method)

Calling ProBiller directly is often the fastest way to cancel. ProBiller staff can verify your account, process the cancellation immediately, and provide you with a confirmation number in real time. Write down the name of the representative, the date, the time, and the confirmation number before you hang up.

• Primary ProBiller support number: +1-855-232-9550
• Alternative numbers: +1-917-xxx-xxxx (varies by merchant partner; check your card statement or invoice)
• Hours: 24/7 customer support (confirm current hours when you call)

Email cancellation

Email is a documented method that creates a paper trail. Send your cancellation request to ProBiller's official billing email addresses. Include your full name, billing email address, the last four digits of your payment method, the subscription or merchant name, and the date you want the cancellation effective.

• support@probiller.com (primary email)
• billing@probiller.com (billing-specific inquiries)

Pro tip: Email from the same address associated with your subscription so ProBiller can match it to your account.

Live chat cancellation

ProBiller's website offers a live chat option for billing support. Chat typically connects you to a representative in minutes. Request that the agent email you a confirmation of your cancellation, and screenshot the entire chat conversation before closing the window.

Mailing address for written cancellation notice

You can send a formal cancellation letter via certified mail to ProBiller's corporate address. This creates a documented trail if you later need to dispute charges or file a complaint with a consumer authority.

• Aylo Billing US Corp.
• 610 Brazos Street, Suite 500
• Austin, Texas 78701, USA

Include your subscription details, the merchant partner name, your billing email, the last four digits of your payment method, and a clear statement that you are requesting immediate cancellation and refund of any charges made after the cancellation date.

Step-by-step phone cancellation process

This is the most reliable method to cancel ProBiller if you act before your next billing date.

1. Gather your subscription details before calling.
   • Locate your most recent statement or invoice showing the ProBiller charge
   • Have your full name, billing email, and the last four digits of your payment method ready
   • Identify the merchant partner (e.g., the specific platform or service you subscribed to)
2. Call ProBiller at +1-855-232-9550.
   • Have a pen and paper ready to write down the representative's name and confirmation number
   • Stay on the line until the cancellation is confirmed
3. Clearly state that you want to cancel your subscription and stop all recurring charges.
   • Do not ask for a pause or temporary hold; say "cancel"
   • Specify the effective date: "I want the cancellation effective immediately" or "as of today"
4. Ask the representative to confirm the cancellation in writing.
   • Request that they send a cancellation confirmation email to your billing email address
   • If they refuse to email, ask them to provide a reference number and note the date and time
5. Write down the confirmation number and representative name before you disconnect.
   • Include the date, time, and a summary of what was discussed
   • Store this information safely in case you need to escalate later
6. Check your email within 24 hours for the cancellation confirmation.
   • If you do not receive an email, call back and reference your confirmation number

Warning: Do not accept vague language like "we will look into it" or "we will send it along." Insist on a clear confirmation that your cancellation has been processed and will be effective on a specific date.

Email cancellation template and walkthrough

Email creates a documented record that ProBiller cannot claim they never received your request.

Send an email to support@probiller.com and billing@probiller.com with the subject line: "Subscription Cancellation Request - Immediate".

Use this template:

Dear ProBiller Support,

I am requesting immediate cancellation of my subscription effective [today's date]. My account details are as follows:

Billing Email: [your email]
Last Four Digits of Payment Method: [e.g., 1234]
Merchant/Subscription Name: [name of the service, e.g., "Brazzers", "NordVPN"]
Approximate Date Subscription Started: [month/year]

Please confirm that this subscription has been canceled and that no further charges will be applied to my account. Send confirmation to this email address.

Thank you,
[Your Full Name]

Wait 48 hours for a response. If ProBiller does not reply within 2 business days, contact them again and reference the date of your first email.

What happens after you cancel ProBiller

Cancellation is not always instant, and it is important to know what to expect in the days and weeks following your request.

Timing of the cancellation

ProBiller typically processes cancellations within 24 to 48 hours, but some merchants have longer notice periods. Your subscription should stop renewing on your next billing date or immediately, depending on the merchant's terms. If your billing date is in 5 days and you cancel today, ProBiller may still charge you on the scheduled date because the cancellation notice arrived too close to the renewal. In that case, you can request a refund of the unwanted charge.

Monitoring your account after cancellation

Check your bank or credit card statement 3 to 5 business days after cancellation to confirm that no new charge appears. If a charge does appear after cancellation, ProBiller or the merchant either ignored your request or the cancellation was not processed before the renewal cycle. Document this failed cancellation immediately, as it strengthens your position if you need to dispute the charge.

What to do if charges continue after cancellation

If ProBiller continues to charge you after a confirmed cancellation request, your next step is to file a dispute with your credit card company or bank. Provide your bank with:

• Your cancellation confirmation number (if you have one from the phone call)
• The cancellation email or letter you sent to ProBiller
• Proof that ProBiller ignored the cancellation and charged you anyway (your bank statement)
• The date you requested cancellation and the date the unwanted charge appeared

Your bank will typically reverse the charge within 1 to 2 billing cycles and may launch a formal chargeback investigation if ProBiller disputes the refund.

Refund eligibility and timelines

You may be entitled to a refund under federal consumer protection laws, even if ProBiller's stated policy does not explicitly guarantee one.

When ProBiller must refund your money

Under ROSCA and the Federal Trade Commission Act, ProBiller must refund charges for subscriptions that you canceled in a timely manner. If you requested cancellation before your next renewal date and ProBiller still charged you, you have grounds for a refund. Additionally, any charge for a service you did not authorize or did not receive must be refunded.

Refund timeline

ProBiller should process refunds within 5 to 10 business days of receiving your written request or cancellation instruction. If you were charged by ProBiller after cancellation, request a refund immediately via email or phone. Keep a record of your refund request date; if ProBiller does not refund within 10 business days, escalate to your bank through a chargeback dispute.

Common mistakes when canceling ProBiller

We understand the frustration of being charged repeatedly after you thought you had canceled. These mistakes trip up thousands of consumers each month.

Waiting too long to cancel before renewal

If you cancel on the same day as your renewal, ProBiller may not process the cancellation in time to stop the charge. Always cancel at least 5 to 7 business days before your next billing date if possible. Check your statement to identify the exact day you are charged each month, then set a reminder to cancel a week earlier.

Canceling through the merchant instead of ProBiller

Many customers attempt to cancel through the merchant's website or app, unaware that ProBiller controls the billing. The merchant has no power to stop a ProBiller charge; you must contact ProBiller directly. Even if the merchant's app says "cancel subscription," ProBiller may continue charging because it received no instruction from you.

Not documenting your cancellation request

Canceling over the phone without writing down a confirmation number or the agent's name leaves you defenseless if ProBiller later claims you never canceled. Always request and record a confirmation number, the date, and the representative's name. Email cancellation is superior because it creates an automatic record.

Assuming the cancellation email was received

ProBiller's email address may bounce messages, or support may be slow to respond. Always send cancellation emails to both support@probiller.com and billing@probiller.com, and follow up with a phone call if you do not receive confirmation within 24 hours.

Checking your statement too late

Many customers discover a ProBiller charge weeks or months after it occurred, losing the ability to dispute it within the bank's window (usually 60 days from the charge date). Check your statement every few days for 2 weeks after cancellation to catch any breach immediately.

Cancellation checklist and next steps

Use this checklist to ensure you cancel ProBiller correctly and protect yourself against further charges.

When to escalate: filing a complaint with federal authorities

If ProBiller ignores your cancellation request, refuses to refund an unauthorized charge, or engages in deceptive billing practices, you have the right to file a formal complaint with the Federal Trade Commission.

Reporting to the federal trade commission (FTC)

The FTC enforces ROSCA and the Federal Trade Commission Act. If ProBiller violates these laws by not honoring your cancellation or continuing to charge you after you canceled, file a complaint at reportfraud.ftc.gov. The FTC investigates patterns of consumer harm and can take legal action against ProBiller on behalf of consumers nationwide.

Filing a chargeback with your bank

Your bank is your fastest and most reliable ally. If ProBiller will not refund an unwanted charge, contact your bank's dispute resolution department and explain that you requested cancellation and ProBiller ignored it. Provide your cancellation confirmation number, email, or letter. Your bank will typically reverse the charge and initiate an investigation. This is legal and does not hurt your credit; it is a consumer protection right.

ProBiller cancellation contact summary

Here is a quick reference for all ProBiller cancellation channels.

Understanding ProBiller's corporate structure and billing entities

ProBiller operates under the corporate name Aylo Billing US Corp., which is the legal entity responsible for processing and managing subscriptions on behalf of merchant partners. Understanding this structure clarifies why you must contact ProBiller directly and why the merchant cannot stop a ProBiller charge on your behalf.

Official ProBiller mailing address

Aylo Billing US Corp.
610 Brazos Street, Suite 500
Austin, Texas 78701, USA

This is the official corporate address where you can send certified cancellation notices, refund requests, or formal complaints. If you choose to escalate a billing dispute, include this address in your correspondence.

Take action now with stopee

Canceling ProBiller should be straightforward, but the payment processor industry has a reputation for making it unnecessarily difficult. The good news is that you have multiple cancellation options and strong legal protections. Call ProBiller at +1-855-232-9550 today, or send a cancellation email to support@probiller.com if you prefer a documented record. Do not delay; the sooner you cancel, the sooner you stop unwanted charges.

If ProBiller refuses to honor your cancellation request, your bank is your safety net. File a chargeback dispute, and your bank will reverse the unauthorized charge. Keep all your cancellation documentation-confirmation numbers, emails, and call details-in a safe folder. Stopee has helped thousands of consumers cancel subscription charges they never authorized, and our step-by-step guides have empowered countless people to take control of their billing. If you run into resistance from ProBiller, Stopee resources can help you understand your rights and next steps. Your money, your rules; cancel with confidence.