Manage Probiller

How to cancel probiller and reclaim your recurring charges in the philippines

What probiller is and why you're seeing it on your bill

Probiller is a billing processor that handles recurring payments for digital subscriptions, not a content provider itself. When you sign up for an online service-a fitness app, wellness course, or membership platform-Probiller sits invisibly between you and the merchant, processing the charge to your card every month or billing cycle. That's why you see "Probiller" or "Aylo Billing" on your card statement instead of the actual service name you subscribed to.

Probiller operates under Aylo Billing US Corp, headquartered in Austin, Texas, with additional operations through Aylo Billing Limited in Cyprus. For customers in the Philippines, this structure creates a real friction point: the company that processes your payment is not the same entity that manages your subscription. This separation often confuses cancellation attempts because you need to contact Probiller support to stop the charges, even though the content or service you want to cancel belongs to a different merchant.

Common services billed through probiller

Probiller processes recurring charges for a wide range of digital subscriptions. Examples include wellness programs like coParenter at ₱734 per month or ₱6,779 annually, and Unwinding Anxiety at ₱1,694 monthly, ₱7,909 for six months, or ₱11,864 yearly. You may also see Probiller charges for fitness courses, meditation apps, educational memberships, or dating platforms-any service that relies on monthly or annual recurring billing.

The critical point: you are not cancelling "Probiller content." You are asking Probiller to stop processing recurring charges for a merchant subscription. This distinction matters because when you contact support, you will need your receipt email, transaction ID, card digits, and the exact name of the subscription to help them locate your account quickly.

Why filipino users struggle with probiller cancellations

For customers in the Philippines, two practical barriers stand in the way of smooth cancellation. First, identifying which merchant created the charge takes effort because the merchant name is often buried in receipt emails or transaction descriptions. Second, reaching support at a convenient time is difficult because Probiller's primary phone line (+1-855-232-9550) is based in the United States, making real-time contact expensive or awkward across time zones.

Currency conversion adds another layer of confusion. Probiller often displays prices in US dollars, but your GCash-linked card, Maya account, or credit card converts the amount to pesos at the exchange rate on your billing date. A trial charge of $12.99 might hit your account as ₱734, then the full monthly charge of ₱734 could rebill as ₱741 or ₱752 depending on forex movements. Many users discover a second charge they did not anticipate because they only noticed the trial price and missed the automatic upgrade to the paid plan.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear protections against unauthorized charges and unfair billing practices. If Probiller or the merchant continues to bill you after you have requested cancellation, or if the company fails to notify you clearly about charges before they occur, you have grounds for dispute under this law.

Key rights when disputing probiller charges

You have the right to request a refund or reversal if Probiller or the merchant charged you without clear, written consent to recurring billing. The law also requires that merchants and payment processors disclose all material terms-including the exact amount, currency, frequency, and cancellation method-before the first charge. If these details were missing or unclear in your signup experience, that is a violation.

Additionally, if Probiller continues to process charges after you have submitted a written cancellation request, the company is liable for damages. Document every cancellation attempt you make, including the date, time, support channel (email, chat, phone), and the name of any support representative. This record becomes your evidence if you need to escalate the dispute to your bank's chargeback department or to the Department of Trade and Industry (DTI), which oversees consumer complaints in the Philippines.

Methods to cancel probiller: what actually works

Probiller does not offer a one-click self-service cancellation dashboard visible to most users. Instead, you must contact support through official channels and provide information about your subscription. Stopee has identified three practical cancellation routes that work for most Filipino customers.

Email cancellation: the safest method

Email is your first choice because it creates a permanent written record of your cancellation request. Send your cancellation email to support@probiller.com with the subject line "Subscription Cancellation Request." Include your full name, email address associated with the account, the last four digits of your card, the exact subscription name (or merchant name), transaction ID if you have it, and your requested cancellation date.

Use plain, direct language: "I request to cancel my subscription to [Merchant Name] effective immediately. Please confirm cancellation and provide a reference number for this request." Keep a copy of the email and its timestamp. If Probiller does not reply within 3 business days, send a follow-up email referencing your original message.

Live chat support: faster but less documented

Probiller offers live chat on its contact page at probiller.com/contact-us. Live chat is faster than email-you can resolve cancellation in one session-but the conversation may not be saved automatically. Before you start the chat, open a second window and take screenshots of each message exchange. Ask the support agent to provide a cancellation confirmation number or reference code and request that they email you a summary of the conversation.

Pro tip: If the agent tells you "I cannot cancel your subscription because it was set up through a third-party merchant," ask them to provide the merchant's contact information in writing so you can escalate to the actual content provider. Do not let Probiller pass you back and forth between themselves and the merchant-their job is to stop processing the charge, regardless of who sold you the subscription.

Phone support: real-time but international

Probiller's phone line is +1-855-232-9550, available 24/7. Calling from the Philippines means international charges on your phone bill, so use Viber, Skype, or a VoIP service to reduce cost. When you call, have your receipt email open, your transaction ID ready, and your card details on hand. Ask the representative to confirm your subscription status, provide a cancellation reference number, and tell you the exact date your cancellation becomes effective.

Warning: Do not assume verbal cancellation is complete. After the call, send a follow-up email to support@probiller.com summarizing the conversation, including the agent's name if you caught it, the time of the call, and the reference number they gave you. This protects you if Probiller later claims they never received the cancellation request.

Step-by-step cancellation process for probiller

Follow these steps to cancel your Probiller subscription safely and create documentation that protects you if charges continue after cancellation.

Before you contact probiller support

1. Gather your subscription details
   • Open the receipt or confirmation email from when you signed up for the service
   • Write down the subscription name, merchant name, and exact monthly or annual charge
   • Note the last four digits of your card and the email address linked to your account
   • Find your transaction ID or order number from the receipt
   • Check your card statement and write down the exact date and amount of the most recent charge
2. Take screenshots of all subscription information
   • Screenshot the receipt email showing the service name, price, and billing date
   • Screenshot your bank or card statement showing the Probiller or Aylo Billing charge
   • Screenshot any login confirmation or member dashboard that confirms your active subscription
   • Save these files with clear names and dates so you can find them quickly if needed
3. Check the original signup terms for a cancellation link or merchant contact info
   • Search your email for the original signup confirmation from the merchant (not Probiller)
   • Some merchants include a direct cancellation link in receipt emails or member emails
   • If the merchant provides their own cancellation method, try that first-it may be faster than contacting Probiller

Submitting your cancellation request

1. Send a formal cancellation email to support@probiller.com
   • Use subject line: "Subscription Cancellation Request"
   • Include your full name, registered email, card last four digits, subscription name, and transaction ID
   • State: "I request to cancel my subscription effective immediately"
   • Request a confirmation email with a cancellation reference number
   • Save a copy of the email you sent, including the exact time you sent it
2. Monitor your inbox for a reply within 3 business days
   • Probiller should send you a confirmation with a reference number and the cancellation effective date
   • If you do not hear back in 3 days, send a follow-up email referencing your original message
   • If 5 business days pass with no reply, escalate to chat or phone support
3. Verify cancellation in your bank or card account
   • After 1-2 billing cycles, check your statement to confirm no new Probiller or Aylo Billing charges appear
   • If a charge appears after you received cancellation confirmation, document it as proof of violation
4. If you choose live chat or phone support, take the same steps in reverse
   • Get a reference number before you end the conversation
   • Send a follow-up email summarizing the chat or call within 24 hours
   • Request written confirmation of cancellation

Refund and chargeback options if probiller continues billing

If Probiller processes a charge after you submitted a cancellation request, you have the right to dispute it through your bank or card issuer. The Consumer Act of the Philippines supports you in this dispute because Probiller violated your cancellation instruction.

How to file a chargeback with your philippine bank or card provider

Contact your bank or card issuer's customer service and tell them you want to dispute an unauthorized or recurring charge from Probiller. Provide them with the date of the unauthorized charge, the amount in pesos, your cancellation reference number (if you have one), and the cancellation confirmation email you received from Probiller (or proof that you requested cancellation).

Your bank will initiate a chargeback investigation, which typically takes 30 to 60 days. During this time, the bank will ask Probiller to prove that you authorized the charge after your cancellation request. Probiller will likely fail to do so, and your bank will reverse the charge and return the pesos to your account. Keep records of every dispute you file in case you need to escalate further.

When to contact the department of trade and industry

If Probiller continues to bill you after multiple cancellation attempts and your bank refuses to process a chargeback, you can file a formal complaint with the DTI. The DTI oversees consumer disputes in the Philippines and can order Probiller to refund unauthorized charges and cease billing. File your complaint online at dti.gov.ph or visit your nearest DTI Regional Office with copies of your cancellation requests, confirmation emails, and unauthorized charges.

Common mistakes that delay or prevent cancellation

Many Probiller users cancel their subscription but continue to see charges because they made a simple mistake in the process. You are not alone if this has happened to you-these errors are far more common than they should be, and they are often caused by unclear instructions from Probiller itself.

Mistake 1: confusing the merchant with probiller

You may have cancelled your subscription directly with the merchant (the fitness app, course platform, or wellness service) but forgotten that you also need to cancel at Probiller. Some merchants do not automatically notify Probiller when you cancel on their platform, so Probiller continues to process the charge. Always confirm cancellation at both the merchant level and the Probiller level, especially if you signed up through a third-party marketplace.

Mistake 2: not saving your cancellation confirmation

Verbal cancellation over the phone is not enough. If you only called support and did not send an email follow-up or request a confirmation number, Probiller may later claim they never received your request. Pro tip: Even if the agent said "You are all set," send an email confirmation within 24 hours. This habit has saved thousands of customers from unexpected rebills.

Mistake 3: cancelling before the trial period ends

If you signed up for a free or discounted trial, Probiller may not allow cancellation until the trial ends. Check the original terms to see if there is a "cancellation eligibility date." If you cancel too early, Probiller may reject your request. In this case, contact support and ask them to place a "stop billing" note on your account effective on the trial end date, so the charge does not rebill into the paid plan.

Mistake 4: not checking for bundled or add-on subscriptions

Some subscriptions include add-ons or premium features that are billed separately. When you cancel the main subscription, the add-ons might continue billing. Review your card statements for multiple Probiller charges at different amounts, and ask Probiller to list all active subscriptions on your account before you cancel. Cancel each one explicitly to avoid surprise charges.

What happens after you cancel: the waiting period

Cancellation does not always take effect immediately, and Stopee wants you to understand why so you do not panic if you see another charge. Most subscription services honour a cancellation request as of the next billing date, not the date you submit the request.

Timeline expectations for probiller cancellations

If your subscription renews on the 15th of each month and you request cancellation on the 5th, Probiller will typically process your cancellation request and stop charging on the 15th. You should not see another charge after that date. If you request cancellation on the 20th, after your billing cycle, you may have to wait until the next month's renewal date before the cancellation takes effect.

Ask Probiller's support team to explicitly tell you the cancellation effective date when they confirm your request. This removes ambiguity. Once the effective date passes and you see no new charge on your next statement, you are confirmed cancelled.

Monitoring your account after cancellation

Check your bank statement or card app 2-3 days after the cancellation effective date to ensure no charge appears. Set a phone reminder for the day before your next expected billing date (based on your subscription frequency) as a final check. If no charge appears on that date, your cancellation was successful. If you see a charge, contact Probiller immediately with your cancellation confirmation number and escalate to your bank if necessary.

Pricing reference: common probiller subscriptions in the philippines

Understanding the typical costs helps you identify charges on your statement and calculate refunds you may be owed.

Note: PHP equivalents are approximate and depend on the exchange rate on your billing date. Your actual charge may vary by ₱10-50 due to currency conversion.

How stopee helps you stay on top of subscriptions

Probiller cancellations can be frustrating because the company makes it deliberately difficult to access a self-service cancel button. Stopee recognizes this barrier and has built a free resource to help you track, manage, and cancel subscriptions before they drain your account. At stopee.com, you can log your active subscriptions, set reminders for cancellation deadlines, and access templates for cancellation emails that actually work.

Stopee has helped thousands of consumers across the Philippines reclaim control of their recurring charges. Whether you are cancelling Probiller subscriptions, gym memberships, or streaming services, Stopee provides step-by-step guides tailored to each company's actual practices. Many users save hundreds of pesos each year simply by using Stopee to identify subscriptions they forgot they had and cancelling them before the next rebill.

Cancellation checklist for probiller

Use this checklist to ensure you have completed every step correctly and have documentation to protect yourself.

Contact information and mailing addresses for probiller escalation

If email, chat, or phone support fails to resolve your cancellation, use these official addresses to escalate your complaint formally.

Primary probiller support channels

Email: support@probiller.com

Live chat: probiller.com/contact-us

Phone: +1-855-232-9550 (24/7, US-based)

Mailing addresses for formal complaints

Aylo Billing US Corp (United States office)

Burbank, California, USA

Note: Probiller does not publicly list a complete street address. If you need a US address, contact support@probiller.com and request the official mailing address for complaints, or file a chargeback with your bank instead.

Aylo Billing Limited (Cyprus office)

Cyprus

Note: Cyprus address details are not publicly available. Your bank's chargeback department or the DTI are more effective escalation channels for Filipino customers.

Escalation to philippine authorities

Department of Trade and Industry (DTI)

Regional Offices throughout the Philippines | dti.gov.ph

File a consumer complaint online or visit your nearest DTI office with proof of unauthorized charges and cancellation attempts.

Your bank or card issuer's dispute department

Contact your bank directly through their customer service hotline or website to initiate a chargeback for unauthorized Probiller charges.

Final steps: protecting yourself going forward

Once you have successfully cancelled Probiller, take three actions to prevent this situation from happening again. First, use Stopee to create a simple list of all active subscriptions you do have-fitness apps, streaming services, productivity tools, and everything else. Second, set phone reminders for 7 days before each renewal date so you can review whether you still want the service. Third, share the Stopee checklist with family members or friends who may be struggling with unwanted recurring charges.

Stopee has been the trusted guide for thousands of consumers across the Philippines who are reclaiming their subscriptions and stopping unexpected charges before they happen. Whether you are cancelling Probiller today or managing subscriptions in the future, Stopee keeps you in control. Visit stopee.com and start building your subscription dashboard right now.