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Cancel Foodie Hub Co: The Complete Guide
How to cancel foodie hub co and what to do if they refuse
About foodie hub co and why you might want to cancel
Foodie Hub Co was a UK-based meal kit subscription service delivering curated boxes of fresh ingredients and recipes straight to your door. The company built its reputation sourcing from local British suppliers and offering flexibility around dietary preferences, from classic meat dishes to vegetarian and vegan options.
However, Foodie Hub Co is currently in liquidation. This means the company is no longer operating its subscription service, and any outstanding subscriptions have been frozen. If you're trying to cancel an active subscription or recover a payment, you'll need to contact the appointed office holder rather than go through the usual customer service channels.
Understanding your rights in this situation is absolutely vital. When a company enters liquidation, the normal cancellation process changes entirely, and you may have legitimate claims for refunds depending on when you last paid and what you received.
Why subscriptions get cancelled during liquidation
When a business enters liquidation, it stops accepting new orders and freezes existing subscriptions. You won't receive future deliveries, but you also lose the ability to cancel through normal means. This creates a confusing situation where you might have paid for services you'll never receive.
At Stopee, we've helped thousands of consumers navigate this exact scenario. The key is understanding that liquidation doesn't automatically entitle you to a refund, but it does give you specific legal grounds to claim one if the circumstances are right.
What happened to foodie hub co customers
If you were an active subscriber when Foodie Hub Co entered liquidation, your service will have stopped. You may have already received a notification about this, or you might have simply noticed deliveries ceased. Either way, your subscription is now frozen, and you need to contact the office holder to discuss any outstanding payments or refunds.
Pricing structure and subscription plans
Understanding what you were paying for is essential when claiming a refund during liquidation.
Foodie hub co subscription tiers
The service operated on several distinct plans, each with different pricing and commitment periods. Here's what the typical subscription structure looked like before liquidation:
| Plan type | Meals per week | Price range | Minimum term | Best for |
|---|---|---|---|---|
| Classic Box | 2-4 meals | £35-£65 | 4 weeks | Couples or small households |
| Veggie Delight | 2-4 meals | £32-£60 | 4 weeks | Vegetarian households |
| Family Feast | 3-5 meals | £55-£85 | 8 weeks | Larger families |
| Premium Selection | 2-3 meals | £45-£75 | No minimum | Maximum flexibility |
| Add-ons (wine, breakfast) | Variable | £10-£25 per week | Varies | Supplement core box |
Most customers on Classic Box or Veggie Delight plans paid between £35 and £65 per week, often locked in for a minimum of 4 weeks. Family Feast subscribers faced 8-week minimums, and new customers typically received introductory discounts that inflated to standard prices after the first month.
Hidden costs and promotional pricing
One trap many subscribers fell into was failing to account for promotional discount periods. If you signed up during an offer (common for new customers), your first four deliveries might have cost £25 per week, but standard pricing would jump to £55 per week after the trial ended. Pro tip: Check your original confirmation email from Foodie Hub Co to see exactly what pricing structure you agreed to.
Add-ons for wine pairings, breakfast boxes, or specialty ingredients often came with separate billing cycles. If you added these extras, they may be billed independently from your core subscription, which matters when calculating potential refunds through Stopee's resources or during a formal claim.
Your legal rights as a consumer in the UK
When a company enters liquidation while holding your money, consumer law gives you specific protections.
Consumer rights act 2015 protections
Under UK consumer law, you have several rights that apply even when a company is in liquidation. If you paid for goods or services you didn't receive, you can claim a refund based on breach of contract. The Consumer Rights Act 2015 makes clear that if Foodie Hub Co accepted your payment but failed to deliver the service, you're owed money.
Additionally, the Consumer Contracts Regulations 2013 grants you a 14-day cooling-off period from the date you signed up. If you cancelled within that window originally, you should have received a full refund immediately. If that didn't happen, you have grounds to escalate through the liquidation process.
How the 14-day cooling-off period works
When you first subscribed to Foodie Hub Co, you had 14 days to cancel without penalty, regardless of which plan you chose. This is an absolute right under consumer contract law. If you exercised this right but never received your refund, you should raise this with the office holder as your strongest claim.
If you're outside the 14-day window, you can still claim a refund for services you paid for but never received. For example, if your last payment was processed on 1 October but the company entered liquidation on 8 October and you received no delivery, you're entitled to a refund for that week's charges.
How to contact the office holder and claim your refund
Cancelling a subscription with a company in liquidation means working with the appointed administrator rather than the company itself.
Steps to submit your cancellation and refund claim
Follow this process carefully. Warning: Liquidations have strict deadlines for claims, and missing them can mean losing your right to a refund.
- Gather your evidence
- Locate your original confirmation email from when you signed up
- Print or screenshot all payment records from your bank statement
- Note the dates of all deliveries you received
- Calculate how many weeks you paid for but didn't receive
- Take screenshots of your Foodie Hub Co account page if it's still accessible
- Contact the office holder at the details provided
- Email address: creditors@revolutiontri.co.uk
- Telephone: 0177 258 4510
- Write a clear, concise email or letter setting out your claim
- Keep the tone professional and factual, not emotional
- Save copies of everything you send
- Draft your claim letter
- State your full name and the email address used for the subscription
- Give the dates you subscribed and when the company entered liquidation
- List exactly which weeks you paid for but didn't receive
- Calculate the total refund owed (number of missed weeks × weekly price)
- Attach copies (not originals) of payment evidence
- Keep it to one page if possible
- Send via both email and post if possible
- Email gets a faster response typically
- Post creates a paper trail and shows good faith
- Use recorded delivery if posting your claim
- Keep proof of postage or delivery confirmation
- Follow up if you don't hear back within 10 working days
- Call the telephone number provided
- Reference your email date and any confirmation number
- Ask for a timeline for processing claims
- Escalate to the Insolvency Service if the office holder won't respond
- Contact the UK Insolvency Service at www.insolvency.gov.uk
- File a complaint if the office holder is breaching their duties
- Document everything in writing before escalating
What information you'll need to have ready
Before you contact the office holder, gather these details. Having everything organised makes your claim stronger and faster to process.
First, you need your subscription start and end dates. This shows the office holder exactly which period your claim covers. Next, locate your payment records from your bank or credit card statement. These prove you paid and when you paid. Additionally, list every delivery you received with approximate dates. Most importantly, calculate the precise refund you're owed using the plan price you originally agreed to, not the promotional rate.
If you used a promotional code, include details of that offer. If you paid for add-ons like wine or breakfast boxes, separate those charges from your core subscription price. At Stopee, we've found that customers who present clear, numbered evidence get faster results from office holders processing liquidation claims.
Common mistakes when cancelling during liquidation
It's easy to make errors when dealing with company liquidation, especially if this is your first time navigating this process.
Mistakes that weaken your claim
Many people panic when they realise a company they've paid into has collapsed, and that panic leads to mistakes that hurt their chances of recovery. Here's what to avoid.
First, don't contact the old Foodie Hub Co customer service email addresses. These don't exist anymore, and your message will disappear into the void. Instead, go directly to the office holder using the liquidation contact details. Second, don't send original documents. Always photocopy or screenshot everything and keep the originals. Third, avoid emotional language or complaints about the company in your claim letter. Stick to facts: dates, amounts, and what you paid for versus what you received.
Additionally, don't assume you'll get a refund if you received even one delivery. The law doesn't work that way. You're only entitled to refunds for weeks you paid for but didn't receive. If you signed a 4-week contract and received 3 deliveries before liquidation, you may owe the company money for that fourth week, not the other way around. Warning: Don't send money to anyone claiming they can speed up your refund. Liquidation claims are free to submit.
Why timing matters in liquidation claims
Liquidation processes operate on strict timelines set by law. The office holder will advertise a specific deadline by which all creditors (that's you, as someone owed a refund) must submit claims. If you miss that deadline, your claim is typically rejected automatically, even if it's valid. There's rarely a second chance.
Check immediately whether Foodie Hub Co's liquidation deadline has passed. You can find this information by searching the company name on the Insolvency Service register at www.insolvency.gov.uk. If the deadline is approaching, submit your claim within days, not weeks.
Refund timescales and what to expect
Getting your money back from a liquidation isn't instant, but it is possible.
How long refunds typically take
Once you submit your claim to the office holder, expect a waiting period. They must verify that your claim is valid before processing it. This typically takes 4 to 8 weeks. Pro tip: After 3 weeks, contact the office holder again and ask for a status update. A gentle reminder keeps your claim in focus.
If your claim is approved, you'll be added to a list of creditors awaiting payment. The timing of your actual refund depends on how much money the company recovers from selling off its assets. If Foodie Hub Co's liquidation is straightforward, you might receive your refund within 3 to 6 months. If the liquidation is complex with disputes over assets, it could take longer.
What happens if your claim is rejected
If the office holder rejects your claim, you have the right to challenge that decision. Request written reasons for the rejection. If you believe it's unfair, you can escalate to the court, though this is expensive and time-consuming.
More commonly, the office holder may accept your claim but pay you only a percentage of what you're owed. This happens when the company doesn't have enough assets to pay all creditors in full. In that case, you receive a "dividend" which is your share of the available funds.
After your cancellation: next steps and preventing future issues
Once you've submitted your cancellation and refund claim, there are steps you should take to protect yourself and avoid similar situations in future.
Monitoring your claim and following up
Keep detailed records of every communication with the office holder. Note the date you submitted your claim, who you spoke to, and what was said. Follow up every 3 to 4 weeks if you haven't received an update. Persistence pays off in liquidation scenarios because office holders process hundreds of claims and yours might slip through the cracks without gentle reminders.
Set a calendar reminder 6 months after your claim submission to check on progress. If you still haven't received anything, contact the office holder again and ask why. Document every response or lack of response.
Protecting yourself from future subscription traps
Before signing up for any meal kit or subscription service in future, check its financial health. Search the company name on Companies House to see recent accounts and check if it's profitable. Read recent customer reviews on independent sites to spot warning signs. Most importantly, understand exactly what you're committing to. Pro tip: Take screenshots of the pricing, minimum terms, and cancellation policy before you subscribe. If the company later claims you agreed to something different, you have proof.
Additionally, use a separate credit card for subscriptions if possible. This makes it easier to dispute charges if something goes wrong. Set reminders for your minimum commitment end dates so you can proactively cancel before automatic renewal.
When to escalate beyond the office holder
If the office holder is unresponsive or refuses a claim you believe is valid, escalate to the Insolvency Service. You can also contact Citizens Advice Consumer Service for guidance on your rights. Stopee has resources that can walk you through the escalation process if you need additional support understanding your options.
Comparing similar UK meal kit services
If you were happy with Foodie Hub Co's concept but the liquidation has left you stranded, you might consider alternatives.
Other UK meal kit services still operating
| Service | Weekly price | Minimum term | Best for | Status |
|---|---|---|---|---|
| HelloFresh | £40-£70 | 4 weeks | Largest choice, most reliable | Operating, publicly listed |
| Gousto | £35-£65 | 4 weeks | Budget-conscious customers | Operating, well-funded |
| EveryPlate | £28-£55 | 2 weeks | Flexible, short commitments | Operating, owned by HelloFresh |
| Mindful Chef | £45-£75 | 4 weeks | Health-conscious diets | Operating, established brand |
| Grind & Press | £50-£80 | No minimum | Maximum flexibility | Operating, strong reviews |
When choosing a new service, prioritise those that allow you to pause or cancel without penalty after an initial period. Check that the company publishes recent financial accounts. Read independent reviews, not just testimonials on their website. Most importantly, verify their cancellation policy in writing before you sign up.
Key takeaways and action checklist
Here's what you need to do right now regarding your Foodie Hub Co cancellation and refund.
Your action checklist
- Confirm Foodie Hub Co is in liquidation by checking www.insolvency.gov.uk
- Find the office holder's contact details from the Insolvency Service register
- Gather all payment records, emails, and delivery information from your account
- Calculate exactly how many weeks you paid for but didn't receive
- Write a clear claim letter with dates, amounts, and supporting evidence copies
- Submit your claim to creditors@revolutiontri.co.uk or via post to the office holder
- Keep copies of everything you send and request acknowledgement of receipt
- Add a calendar reminder to follow up every 3 to 4 weeks
- Document all responses and escalate to the Insolvency Service if needed
Contact information for the office holder
Email: creditors@revolutiontri.co.uk
Telephone: 0177 258 4510
When you contact this office, refer to Foodie Hub Co by its full legal name, Foodie Hub Private Ltd, and mention that you're a customer with a refund claim under the Consumer Rights Act 2015.
Additional resources and support
For further information about liquidation claims, visit the UK Insolvency Service at www.insolvency.gov.uk. If you need advice on your consumer rights, contact Citizens Advice Consumer Service at www.citizensadvice.org.uk. Stopee has also compiled detailed guides on recovering money from insolvent companies, and you can use Stopee's checklist to track your claim progress step by step.
Dealing with a company liquidation is frustrating, but you have legal rights and clear recovery options. The key is acting quickly, staying organised, and following the formal process. Stopee has helped thousands of consumers recover money from liquidation situations just like yours. Your cancellation claim is valid, your case matters, and the office holder is legally obligated to process genuine claims fairly. Submit your claim today, follow up consistently, and keep records of everything.