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Cancel Ourmediashop: The Right Way
How to cancel ourmediashop and reclaim control of your media budget
What is ourmediashop and why businesses sign up
Ourmediashop is a UK-based media services company registered with Companies House that helps businesses manage advertising placement, media procurement, and marketing campaigns across print, digital, and broadcast channels.
If you've been working with Ourmediashop, you likely signed up because your business needed professional guidance on media buying or wanted to access negotiated rates with media outlets that would have been difficult to obtain independently. Small to medium-sized enterprises often turn to services like this when they lack in-house expertise or need temporary support whilst expanding their marketing reach.
The reality is that professional media services work differently from consumer subscriptions you might be familiar with. Ourmediashop typically operates on contract or subscription terms, which means cancelling requires following specific legal procedures to ensure your request is properly documented. Understanding this process upfront protects you and prevents costly mistakes down the line.
Why businesses decide to cancel ourmediashop
From working with countless cancellations through Stopee, I can tell you that budget constraints are the leading reason businesses end their relationship with media services. When cash flow tightens, external services become the first casualty of cost-cutting exercises.
Next, many businesses discover that their return on investment simply doesn't justify the ongoing fees. You might have initially seen promise, but over months of service, you realised you could build direct relationships with media outlets or use digital advertising platforms independently at a fraction of the cost.
Additionally, changes in your business strategy make the service redundant. If you've pivoted entirely to digital marketing, for example, traditional media buying services no longer align with your goals. Some businesses also find that promised support or results simply never materialised, leaving them paying for underperformance.
Common business scenarios requiring cancellation
You might be cancelling because your company restructured and moved marketing functions in-house. Or perhaps new leadership wants to review all external supplier agreements. Whatever your situation, Stopee recognises that cancelling professional services requires more care than ditching a streaming subscription, which is why this guide walks you through every step.
Understanding your contract and ourmediashop's cancellation terms
Before you attempt to cancel, you need to know exactly what agreement you signed and what cancellation rights it grants you.
Most professional services contracts in the UK include specific termination clauses that detail notice periods, any exit fees, and the process for formally ending the relationship. Your original agreement should spell out whether you can cancel immediately or must provide 30, 60, or 90 days' notice. If you no longer have a copy, request one from Ourmediashop's Cardiff office immediately.
What your contract should tell you
- The notice period required to cancel (commonly 30 to 90 days)
- Any early termination fees or penalties
- Whether refunds are possible for prepaid services
- The formal process for submitting your cancellation
- The postal or email address for cancellation requests
Pro tip: If you cannot locate your original contract, contact Ourmediashop directly and ask for a copy of your service agreement. Under the Consumer Rights Act 2015, you have the right to receive clear information about your contract terms, and the company must provide this within a reasonable timeframe.
Your cancellation rights under UK consumer law
The Consumer Rights Act 2015 protects businesses entering into contracts with traders like Ourmediashop. If you signed your agreement as a small business (fewer than 50 employees) or sole trader, you may have enhanced protections.
You have the right to cancel if Ourmediashop failed to provide services as agreed, failed to deliver promised results, or provided services of unsatisfactory quality. You also have rights if the company failed to provide adequate information before you entered the contract or failed to communicate clearly about terms and conditions.
If Ourmediashop breached any of these obligations, you can demand a refund or price reduction, regardless of what the cancellation clause says. This is a powerful leverage point if the company tries to charge you excessive exit fees.
Cancellation methods and step-by-step process
Cancelling Ourmediashop requires formal written notice to their registered office in Cardiff to ensure your request is legally binding and properly documented.
How to submit your cancellation notice
- Locate your original contract or request a copy from Ourmediashop
- Contact their main office by telephone or email and ask for your service agreement
- Review the cancellation clause to identify the exact notice period required
- Note whether any early termination fees apply to your situation
- Draft a formal cancellation letter on your company letterhead
- Include your full company name and registration number
- State your account number or reference with Ourmediashop
- Clearly state your intention to cancel effective immediately or on a specific date
- Reference the notice period required by your contract (e.g. "I am providing the required 30 days' notice")
- Request written confirmation of cancellation within 5 working days
- Include a request for a final invoice and details of any refunds due
- Send your cancellation by registered post to Ourmediashop's Cardiff office
- Use Royal Mail Special Delivery or equivalent signed service
- Keep your proof of postage receipt as evidence of your cancellation date
- Alternatively, send by email if you have written confirmation that Ourmediashop accepts email service
- Wait for written confirmation of cancellation
- You should receive acknowledgement within 5 working days
- The confirmation should state your cancellation effective date
- Check that the date aligns with your contract's notice period
- Request a final statement and refund calculation
- Ask for an itemised final invoice showing any services charged post-cancellation
- Identify any prepaid fees for services not yet delivered
- Calculate the refund you're owed based on the timeline
- Verify that all services have stopped
- Check that no further invoices appear on your account
- Confirm that media placements or services cease on the agreed cancellation date
- Monitor your bank statements for unexpected charges in the weeks after cancellation
Warning: Never rely on a telephone cancellation alone. Companies frequently claim they never received verbal cancellation requests. Always submit written notice by post or email and retain proof of delivery. Stopee has seen countless cases where businesses thought they had cancelled only to discover they were still being charged months later.
Sending your cancellation to companies house
If you need to formally dissolve your company registration with Companies House (separate from cancelling your Ourmediashop service), you would submit a DS01 form. However, if you're simply ending your relationship with Ourmediashop as a service provider, you do not need to file anything with Companies House. Your cancellation is a matter between you and the company.
Pricing and what you might be paying
Understanding your costs helps you calculate what refunds you're entitled to receive when you cancel.
| Service level | Typical features | Estimated monthly cost |
|---|---|---|
| Basic media placement | Advertising assistance, quarterly reports | £500-£1,500 |
| Standard media package | Media buying, campaign management, monthly analytics | £1,500-£3,500 |
| Premium consulting | Full-service media strategy, dedicated account manager, weekly updates | £3,500-£7,000 |
| Enterprise solutions | Bespoke strategy, multi-channel coordination, custom reporting | £7,000+ |
Your actual cost depends entirely on your specific agreement. Some contracts include annual commitments billed monthly, whilst others charge per campaign or per placement. This is why reviewing your original agreement is critical before cancelling.
Calculating your refund eligibility
If you've prepaid for services that won't be delivered after your cancellation date, you're entitled to a refund for that proportion. For example, if you paid £1,500 for a month of service but cancelled on the 15th, you should receive a refund for the unused 15 days (approximately £750).
Some contracts include early termination fees, which are legally enforceable only if they represent a genuine pre-estimate of loss, not a penalty. If Ourmediashop charges you £5,000 to exit a £2,000 annual contract, that's likely unenforceable as a penalty clause, and you can challenge it under UK contract law.
Refunds and what to expect after cancellation
Once you've submitted your cancellation notice and the effective date has passed, you need to actively track your refund and ensure Ourmediashop processes it promptly.
The company should calculate your refund within 10 working days of your cancellation effective date and issue payment within 14 days. Request an itemised breakdown showing which services were charged, which were refunded, and the calculation method used.
What happens next
- All media placements stop on your cancellation effective date
- Ourmediashop sends a final invoice within 10 working days
- You receive a refund for any prepaid, undelivered services
- Your account is marked as "cancelled" on their system
- No further invoices or charges should appear
Pro tip: Set a calendar reminder to check for the refund 15 days after your cancellation effective date. If money hasn't arrived, contact Ourmediashop immediately and ask for a tracking reference. Stopee recommends keeping all cancellation correspondence until you've received and verified your final refund.
Common mistakes when cancelling and how to avoid them
Cancelling a professional services contract is more complex than stopping a streaming service, and mistakes can cost you money or lock you into unwanted service extensions.
Mistake 1: relying solely on telephone cancellation
You call Ourmediashop, speak to someone who says they'll cancel your account, and assume it's done. Months later, you see a charge on your statement. This happens because there's no written record, and the company claims they never received the instruction or that the staff member who took the call forgot to process it.
Always send written notice by registered post or email with read receipt confirmation. Keep your proof of postage receipt. Stopee has helped thousands of consumers recover lost money precisely because they had documentation of their cancellation request.
Mistake 2: not checking your contract notice period
Your contract probably requires 30, 60, or even 90 days' notice before cancellation becomes effective. If you submit notice without meeting this requirement, your cancellation might not take effect immediately, and you could be charged for additional months you didn't plan on.
Read your contract carefully and count forward from your cancellation submission date. Mark the actual effective date on your calendar and reference it in all correspondence.
Mistake 3: forgetting to request a final invoice
Without an itemised final invoice, you won't know how much you're owed in refunds or whether Ourmediashop has overcharged you. Request this proactively the moment you submit your cancellation and follow up if it doesn't arrive within 10 days.
Mistake 4: continuing to use services after cancellation
If you request cancellation but then continue to use the service or ask Ourmediashop for new media placements after your effective date, the company could argue you've implicitly renewed your contract. Once your cancellation is effective, stop requesting services and cease communication except to handle refunds.
After cancellation: what you need to do
Cancellation doesn't end when the confirmation letter arrives. You need to actively manage the transition and monitor for unexpected charges.
Your post-cancellation checklist
- Verify that all media placements have stopped by the agreed date
- Check your bank statements weekly for 8 weeks to catch any unauthorised charges
- Request and review your final invoice within 10 days of cancellation effective date
- Confirm receipt of your refund within 14 days
- Update your internal financial records to reflect the cancellation date
- Notify any internal teams that relied on Ourmediashop's services
- Consider whether you need to engage a different media provider for future campaigns
- Save all cancellation correspondence for at least 6 years for accounting purposes
If you notice unexplained charges appearing after your cancellation effective date, contact Ourmediashop immediately and escalate to their finance team. If the company refuses to reverse the charges, you can file a formal complaint with the Financial Conduct Authority or pursue a chargeback through your bank.
Comparison: keeping versus cancelling ourmediashop
Before you submit your cancellation, take a moment to weigh whether walking away truly makes financial and strategic sense for your business.
| Factor | Keep Ourmediashop | Cancel Ourmediashop |
|---|---|---|
| Cost commitment | Ongoing monthly or annual fees | One-time early termination fee (if applicable) plus transition costs |
| Media buying expertise | Access to professional negotiators and media relationships | Build your own contacts or use in-house staff (requires time/training) |
| Return on investment | Depends entirely on campaign performance; can be strong with right strategy | Short-term savings; long-term cost depends on your replacement approach |
| Best choice if | Service is delivering measurable results and budget allows | Service underperforming, budget constraints, or strategy has changed |
If you're cancelling purely to save money but Ourmediashop is delivering strong results, consider negotiating a price reduction instead. Many service providers will discount their fees rather than lose a customer entirely. Stopee recommends requesting a meeting with your account manager to discuss alternative pricing structures before you formally cancel.
How consumer law protects you when cancelling
The Consumer Rights Act 2015 is your legal safety net if Ourmediashop has failed to deliver on its promises or breached your contract terms.
Under this law, you have the right to services provided with reasonable care and skill, in accordance with your contract, and within a reasonable timeframe. If Ourmediashop failed in any of these areas, you can demand a refund or price reduction without waiting for your contract's notice period to expire.
Additionally, if the company failed to provide transparent information before you entered the contract, misrepresented its services, or failed to communicate cancellation terms clearly, you may have grounds to cancel immediately and demand a full refund regardless of any contractual penalties.
When to escalate your cancellation
If Ourmediashop refuses to process your cancellation, refuses to refund prepaid fees, or continues charging after your effective date, you can file a formal complaint with the Financial Conduct Authority (if relevant to your contract terms) or escalate to Citizens Advice Consumer Service.
You can also pursue the matter through the small claims court if the amount in dispute is under £10,000. Stopee recommends documenting every interaction, saving all emails, and requesting written responses to every request so you have evidence for potential legal proceedings.
Contact information and next steps
To formally cancel your Ourmediashop account, send your written cancellation notice to their registered office at:
Ourmediashop
Cardiff
United Kingdom
If you don't have the exact street address, contact Companies House directly (visit companieshouse.gov.uk) and search for Ourmediashop to retrieve their full registered address and contact details.
Send your cancellation by Royal Mail Special Delivery or recorded delivery to ensure you have proof of posting. Include all documentation referenced in the step-by-step guide above.
Your next move
Review your contract now and identify your notice period. Draft your cancellation letter this week. Submit it by post with proof of delivery by end of business tomorrow. Monitor your account for confirmation within 5 working days. Track your refund for 14 days after your cancellation effective date.
Cancelling professional services doesn't have to be stressful if you follow a clear process and understand your rights. Stopee has helped thousands of consumers cancel unwanted contracts and recover refunds by knowing exactly what paperwork matters and when to escalate. Your cancellation is just one form away from freedom. Take action today.