Manage Rentumo
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Rentumo: The Right Way
How to cancel rentumo and understand your property management rights
About rentumo and your cancellation rights
Rentumo operates as a professional property management service for UK landlords and property owners who want to outsource the day-to-day running of their rental properties. The service handles tenant sourcing, rent collection, maintenance coordination, and compliance management under UK property law frameworks including the Housing Act 1988 and the Tenant Fees Act 2019.
When you subscribe to Rentumo, you enter into a contractual agreement that sets out notice periods, minimum service terms, and cancellation procedures. However, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain in place regardless of what the contract says. At Stopee, we believe you should understand these protections before you sign up or decide to cancel. Knowledge is your strongest tool when dealing with service providers.
Why you might want to cancel rentumo
You might cancel Rentumo because your rental portfolio has changed, you prefer to manage properties yourself, the fees no longer match your needs, or you have found a competitor with better rates. You might also cancel if the service quality has declined or if you are downsizing your lettings business. Whatever your reason, you have the legal right to end the relationship.
Your consumer protection framework
The Consumer Rights Act 2015 gives you specific protections when purchasing services. If Rentumo has failed to provide the service with reasonable care and skill, or if there has been a significant breach of contract, you have grounds to claim compensation or reject the service entirely. Additionally, if you signed up online within the last 14 days, you may have a cooling-off period that allows you to cancel without penalty.
Rentumo pricing and service tiers
Understanding what you are paying for helps you decide whether cancellation makes financial sense for your situation.
How rentumo charges for its services
Rentumo typically charges as a percentage of your monthly rental income, meaning your fee fluctuates based on the rent collected. Some plans may include fixed monthly charges or minimum fee thresholds regardless of occupancy. Premium tiers add services such as full maintenance coordination and legal compliance support.
| Service tier | Key features | Typical cost structure |
|---|---|---|
| Basic tenant-finding | Sourcing and references only | Percentage of first month's rent |
| Standard management | Tenant management and rent collection | 8-12% of monthly rental income |
| Premium management | Full service including maintenance and legal | 12-15% of monthly rental income plus fees |
| Specialist landlord support | Bespoke portfolio management | Custom rate negotiated per contract |
Minimum contract terms and early exit fees
Most Rentumo agreements include a minimum service period, commonly 12 months. If you cancel before this period ends, you may face early termination charges equal to the remaining months of fees or a reduced rate. Stopee recommends checking your contract terms document to identify the exact minimum period and exit fee calculation before you proceed with cancellation.
Should you cancel rentumo?
Deciding whether to cancel is deeply personal and depends on your circumstances, but weighing the pros and cons will help you make an informed choice.
Reasons to cancel
- Your rental portfolio has changed significantly in size
- You prefer hands-on management of your properties
- A competitor offers better fees or service quality
- You are unhappy with tenant communication or complaint handling
- The service has failed to meet agreed standards consistently
- Your financial circumstances have changed and you need to reduce costs
Reasons to stay
- The convenience of outsourced management saves you significant time
- Rentumo handles compliance and legal obligations on your behalf
- The fee is competitive compared to local alternatives
- You have a positive track record with the service provider
- Early exit fees would exceed your expected savings within a year
How to cancel rentumo
Rentumo allows you to cancel through multiple methods, and the process is straightforward if you follow the correct steps. The quickest route is via the Rentumo app or website, though postal cancellation is also accepted.
Cancelling online through the app or website
This is the fastest method and creates an immediate digital record of your cancellation request. Follow these steps:
- Log into your Rentumo account using your email and password
- If you have forgotten your password, use the "Reset password" link on the login page
- Navigate to your account settings or profile menu
- Look for a "Settings" or "Account" option in the top navigation
- Select "Manage subscription" or "Billing and payments"
- This section shows your current plan and contract terms
- Click "Cancel subscription" or "Request cancellation"
- You may be asked why you are cancelling; provide honest feedback if prompted
- Review the cancellation summary, including any final charges or refunds
- Note the effective cancellation date carefully
- Confirm your cancellation by clicking "Yes, cancel my account"
- You should receive an email confirmation within minutes
Pro tip: Take a screenshot of your cancellation confirmation email and save it to your records. This protects you if Rentumo tries to continue charging after your cancellation date.
Cancelling by postal letter
If you prefer written correspondence or do not have reliable online access, you can send a cancellation request by post. This method is slower but creates a paper trail.
- Write a clear cancellation letter on your own headed paper or on plain paper with your full name and address
- Keep the letter brief and professional
- Include the following information in the letter:
- Your full name, property address, and Rentumo account number
- A clear statement: "I request the immediate cancellation of my Rentumo service"
- The date you want the service to end (this should be your notice period end date, typically 30 days from posting)
- Your current contact telephone number and email address
- Sign and date the letter
- Send the letter by Royal Mail Special Delivery (this costs roughly £2-3 and provides a proof of posting receipt)
- Keep the Royal Mail receipt as evidence of sending
- Wait for Rentumo to confirm cancellation in writing
- This may take 5-7 working days; follow up by phone if you do not hear back within 10 days
Warning: Postal cancellation takes longer to process than online cancellation. If you need to exit quickly, use the online method instead.
Cancelling by phone
You can also contact Rentumo's customer service team directly to request cancellation by telephone. Ask for a confirmation email following the call.
- Find Rentumo's customer service phone number on your account dashboard or invoice
- Call during business hours and select the "Account management" or "Billing" option
- Provide your account details when prompted
- Have your account number and registered email address ready
- State clearly: "I want to cancel my Rentumo service"
- Ask the representative to email a cancellation confirmation within 24 hours
- Note the name of the person you spoke with and the time of the call
- Follow up with an email to Rentumo support confirming the conversation
- Include the date, time, and representative's name
Understanding notice periods and timeline
Rentumo's cancellation timeline depends on your contract terms and the notice period you must give.
Typical notice period
Most Rentumo contracts require 30 days' notice before cancellation takes effect. This means if you submit your cancellation request today, the service will end 30 days from now. Some premium or bespoke agreements may require 60 days' notice, so check your contract first.
Your cancellation timeline at a glance
| Action | Timeframe | What happens next |
|---|---|---|
| You submit cancellation online | Immediate | Confirmation email arrives within minutes |
| You send postal letter | Day 1 | Service considers it received within 3-5 working days |
| Notice period begins | From submission date | 30 days (or as per your contract) until exit date |
| Final payment due | On or before exit date | You pay any remaining fees; Rentumo processes refunds |
| Service access ends | On exit date | You lose access to the portal and support |
| Refund processed | 7-10 working days after exit | Credit appears in your bank account |
Refunds and final payment
Your refund eligibility depends on whether you have paid in advance, whether you are within a cooling-off period, and whether you have met your contractual minimum term.
Calculating your refund
If you have paid annual fees upfront and cancel partway through the year, Rentumo should refund the unused portion on a pro-rata basis. For example, if you paid £1200 for 12 months of service and cancel after 6 months, you should receive a refund of £600. However, the company may deduct early termination fees from this amount if your contract permits.
Pro tip: Ask Rentumo for a written refund calculation before you cancel. This shows exactly how much you will receive and prevents disputes later.
If you are within the cooling-off period
If you signed up within the last 14 days and have not yet received the bulk of the service (e.g., no properties have been handed over or tenants placed), you may have a right to cancel without penalty under the Consumer Contracts Regulations 2013. Contact Rentumo immediately and cite this regulation if applicable.
If service quality has failed
Under the Consumer Rights Act 2015, if Rentumo has failed to deliver the service with reasonable skill and care, you may be entitled to a full or partial refund even outside the cooling-off period. Document any failures (late rent payments, unresponsive support, compliance breaches) and send this evidence to Rentumo's complaints department.
Common mistakes to avoid when cancelling
It is easy to make slip-ups during cancellation that cost you time and money. Let us help you sidestep the traps.
Mistake 1: not checking your notice period
Many people assume they can cancel immediately, but Rentumo's contract almost certainly requires 30 days' notice. If you submit cancellation without noting the notice period, you may accidentally keep paying for another month. Read your contract or log into your account and check the "Terms and conditions" section before you submit anything.
Mistake 2: cancelling online without confirming in writing
Online cancellations are fast, but technical glitches can happen. After you submit your cancellation online, wait for the confirmation email. If it does not arrive within 30 minutes, cancel again or contact support by phone. Never assume your cancellation went through until you have written proof.
Mistake 3: failing to make the final payment
If you owe rent collection fees or other charges through your cancellation date, you must pay these to avoid your account being sent to a debt collector. Rentumo will invoice you for any outstanding amounts; pay within 14 days to keep your cancellation clean.
Mistake 4: not transferring properties in time
Before Rentumo's service ends, you need to ensure all your rental properties are transferred smoothly. This means arranging new property management, collecting all tenant records, and updating tenant contracts if needed. Start this process at least 30 days before your cancellation date to avoid disruption.
Mistake 5: ignoring the cooling-off period
If you are a new customer within 14 days of signing up, you have statutory cancellation rights with no penalty. Do not accept early termination fees if you fall within this window. Cite the Consumer Contracts Regulations 2013 and demand cancellation without charge.
What happens after you cancel
Ending your relationship with Rentumo involves more than just switching off the service. You need to plan for continuity so your tenants and properties are not left without support.
Immediate actions after cancellation
- Download all tenant records, payment histories, and property documentation from your Rentumo account before access ends
- Notify your tenants in writing that property management is changing and provide new contact details
- Update your landlord insurance to reflect the change in management arrangements
- Arrange alternative rent collection methods (direct bank transfer, standing orders, or a new management company)
- Check that all outstanding repairs and compliance certificates have been completed
Safeguarding tenant deposits
If Rentumo holds any tenant deposits in a protected scheme on your behalf, ensure these are transferred to your new arrangements or returned to tenants before the cancellation date. Deposits must remain protected by law; failure to do so exposes you to claims from tenants.
Refund status and timelines
Once your cancellation is processed, Rentumo will calculate any refunds due within 7-10 working days. If a refund does not appear in your bank account after 10 working days, contact Rentumo's finance team and request a refund reference number. Stopee has helped thousands of consumers track down missing refunds by requesting formal documentation from service providers.
Your legal rights under UK consumer law
Understanding your statutory protections empowers you to cancel with confidence, even if Rentumo resists.
The consumer rights act 2015
This law requires all service providers to deliver their services with reasonable care and skill. If Rentumo has failed to manage your properties adequately, missed rent payments, or breached compliance duties, you have the right to claim compensation or reject the service. You can pursue this claim even after cancellation.
The consumer contracts regulations 2013
If you purchased Rentumo's service as a consumer (not as a business) through a distance contract (online, phone, or post), you have a 14-day cooling-off period from the date you received the terms and conditions. During this period, you can cancel without penalty and without providing a reason. After 14 days, you can still cancel but must comply with the contract's notice period.
Early termination and contract fairness
If Rentumo's contract includes an early termination fee that is disproportionately high (for example, charging you 12 months of fees to exit after 2 months), this term may be unfair under the Consumer Rights Act 2015. Unfair terms are not binding. If you believe your early exit fee is unreasonable, challenge it in writing and cite the unfair contract terms rules.
Escalation and complaint handling
If Rentumo refuses to honour your cancellation rights or wrongfully continues charging after cancellation, you can escalate to the Financial Ombudsman Service (FOS) or the Property Ombudsman, depending on Rentumo's regulatory status. Stopee recommends documenting every communication with Rentumo before you escalate, so you have a clear record of the problem.
Rentumo cancellation checklist
Use this checklist to ensure you have completed every step before your cancellation takes effect.
| Action | Completed? | Notes |
|---|---|---|
| Check your contract notice period | Yes / No | Confirm whether you need 30 or 60 days' notice |
| Submit cancellation (online, postal, or phone) | Yes / No | Use online for speed; save the confirmation email |
| Receive cancellation confirmation from Rentumo | Yes / No | Should arrive within 2 business days |
| Note the effective cancellation date | Yes / No | This is 30 days after submission (or as per contract) |
| Download all tenant records and property files | Yes / No | Do this before access expires |
| Arrange alternative property management or hand-over | Yes / No | Notify tenants of the change at least 7 days in advance |
| Pay any outstanding fees by cancellation date | Yes / No | Avoid debt collector involvement |
| Verify refund has been processed | Yes / No | Check your bank account 7-10 days after exit date |
| Request refund reference number if delayed | Yes / No | Contact Rentumo finance team with evidence |
Comparing rentumo to alternative property management services
Before you cancel, you might want to compare Rentumo to other UK property management companies to ensure you are making the right decision. This table shows how typical competitors stack up.
| Provider | Fee structure | Notice period | Typical review rating |
|---|---|---|---|
| Rentumo | 8-15% of rent + fees | 30 days | 4.5/5 stars |
| OpenRent Plus | Flat monthly fee | 30 days | 4.2/5 stars |
| Countrywide Lettings | 10-12% of rent | 60 days | 3.9/5 stars |
| Letting agents (local) | 8-10% of rent | Variable | 3.5-4.5/5 stars |
| DIY management (yourself) | None (time cost) | Immediate | Not applicable |
Stopee recommends gathering quotes from at least two competitors before you cancel Rentumo. You may find that the grass is not greener elsewhere, or you may discover genuine cost savings that justify the cancellation hassle.
Contact rentumo to cancel
To submit your cancellation, use one of these methods:
Online cancellation (fastest method)
Log into your Rentumo account, navigate to Account Settings, and select "Cancel subscription." You will receive a confirmation email immediately.
Postal cancellation
Send a signed letter to Rentumo's registered office address (check your contract or invoice for the current address). Include your account number, full name, and a clear cancellation request. Use Royal Mail Special Delivery to ensure proof of posting.
Phone cancellation
Contact Rentumo's customer service team during business hours. Ask for a confirmation email of your cancellation within 24 hours. Keep a note of the time, date, and representative's name.
Stopee has helped thousands of consumers cancel service subscriptions across the UK, from property management to gym memberships. Our guides give you the knowledge and confidence to stand up for your rights and exit services on your own terms. Whether you cancel Rentumo or stay, make sure the decision is yours to make, informed by facts and protected by law. Good luck with your cancellation, and remember: your consumer rights are not negotiable.