Manage CBS All Access

How to cancel CBS all access and switch to paramount plus in the UK

Understanding CBS all access and its evolution into paramount plus

CBS All Access has been rebranded and merged into Paramount Plus, which is why you'll no longer find the original service name if you're looking to manage your subscription today. If you're an existing subscriber from the UK market, your account was automatically migrated when Paramount Plus launched in June 2022, and all cancellation requests now flow through the Paramount Plus platform instead.

This transition consolidated ViacomCBS's streaming assets under a single brand, bringing together content from CBS, Paramount Pictures, Nickelodeon, MTV, Comedy Central, and other networks. For you as a subscriber, this means a larger content library, but also a unified billing and cancellation system. Understanding this history matters because any cancellation steps you take will reference Paramount Plus terms, not the original CBS All Access branding.

Why CBS all access became paramount plus

The rebranding reflected a strategic business decision to consolidate competing streaming platforms. You benefit from this merger through access to a broader range of programming, including original series, films, live sports, and classic television shows, all under one subscription. However, if you're reassessing your subscription spend, you'll need to cancel through Paramount Plus rather than seeking out legacy CBS All Access support channels.

What this means for your current subscription

Your existing account and billing cycle transferred automatically during the transition. If you're now paying for Paramount Plus and want to cancel, you'll follow the Paramount Plus cancellation process. At Stopee, we've helped thousands of consumers navigate this exact transition, ensuring you cancel correctly without losing access unexpectedly or facing surprise charges.

Pricing and subscription tiers for paramount plus

Understanding what you're currently paying helps you decide whether cancellation makes financial sense for your household. Paramount Plus operates two main subscription tiers in the UK market, each with distinct features and price points.

Current UK subscription costs and features

The following table shows your current payment obligations and what each tier includes.

Your recurring charges depend on which tier you selected. If you're on the Standard Plan, you're committing approximately £84 annually; the Premium Plan costs around £120 per year. Many subscribers discover these costs accumulate without proportional viewing time, making cancellation a sensible financial decision.

Comparing paramount plus against other streaming services

To help you decide whether to keep or cancel, here's how Paramount Plus compares to major competitors in the UK market.

If you're paying for multiple services simultaneously, Stopee recommends auditing your subscriptions monthly. Many households find they can reduce costs significantly by keeping only two or three core services rather than maintaining five or more subscriptions with overlapping content.

Why you might cancel CBS all access (now paramount plus)

Before you commit to cancellation, understanding your reasons helps ensure you're making a decision that fits your lifestyle and budget.

Financial reasons for cancellation

You may be cancelling because the monthly or annual cost no longer aligns with your viewing habits. If you're watching fewer than a few hours monthly, your cost per hour of entertainment exceeds cinema ticket prices, making the subscription poor value. You might also be consolidating subscriptions to reduce household spending or prioritising other streaming services with content you value more highly.

Content-related reasons

Paramount Plus refreshes its catalogue regularly, and if you've exhausted the shows and films you wanted to watch, continuing the subscription makes little sense. You may also have found that live sports coverage, original series, or film libraries don't match your preferences compared to competitors. At Stopee, we've found that content satisfaction varies widely between households, and honest self-assessment prevents wasteful spending.

Technical or service concerns

You might be experiencing streaming quality issues, app crashes, or account problems that haven't been resolved to your satisfaction. Poor customer service or repeated billing errors can also trigger cancellation decisions. If you've raised complaints and received inadequate responses, cancelling is a reasonable next step.

How to cancel your paramount plus subscription (formerly CBS all access)

Cancelling your subscription is straightforward when you follow the correct process for your device or account type. You have several options depending on where you signed up and how you access the service.

Cancelling through the paramount plus website

This is the most reliable method and gives you the clearest confirmation of cancellation. Follow these steps:

1. Visit www.paramountplus.com and log in using your email address and password
   • If you've forgotten your password, select "Forgot password?" and reset it before proceeding
2. Navigate to your account settings by clicking your profile icon in the top-right corner
   • Select "Account" from the dropdown menu
3. Scroll down to find the "Subscription" or "Billing" section
   • You should see your current plan details and payment method listed here
4. Select "Cancel subscription" or "Manage subscription"
   • The exact wording may vary slightly depending on your account status
5. Review the cancellation notice and confirm you understand the consequences
   • Warning: Some services offer retention offers at this stage; accept only if you genuinely want to stay
6. Confirm the cancellation by clicking the final "Cancel" button
   • You'll receive an on-screen confirmation and an email confirming the cancellation date
7. Save or screenshot the confirmation email for your records
   • This protects you if billing disputes arise later

Cancelling through the paramount plus mobile app

If you primarily use the app, you can cancel directly from your device.

1. Open the Paramount Plus app and log in
   • Ensure you're using the most current version by checking your app store for updates
2. Tap your profile icon, typically located in the bottom-right corner
   • This opens your account menu
3. Select "Account" or "Settings"
   • Navigate to the billing or subscription management section
4. Tap "Manage subscription" or "Cancel subscription"
   • Follow the on-screen prompts to confirm cancellation
5. You'll receive a confirmation message within the app
   • Check your email for a confirmation message within 24 hours

Pro tip: Cancelling via the website offers clearer documentation than the app, as you can more easily save confirmation emails. If you encounter technical issues with the app, switch to the website method immediately.

Cancelling if you subscribed through a third-party platform

If you signed up through Amazon Prime Video, Apple TV, Google Play, or another platform, you must cancel through that platform, not Paramount Plus directly.

1. Identify where you subscribed
   • Check your payment method or billing emails to confirm
2. Log into that platform using your credentials
   • For Amazon Prime Video, this means your Amazon account
3. Navigate to "Subscriptions" or "Manage subscriptions"
   • Each platform uses slightly different navigation, but all have a subscriptions management area
4. Find Paramount Plus in your active subscriptions list and select it
   • You may see it listed as "Paramount Plus with ads" or "Paramount Plus premium"
5. Select "Cancel subscription" and confirm
   • Warning: Cancelling through Paramount Plus directly will not work if you subscribed via a third party; you must use the original platform
6. Verify cancellation through the third-party platform's email confirmation
   • Request a confirmation email if you don't receive one automatically

Understanding your refund rights and cancellation timing

Your refund entitlements depend on when you cancel and the specific circumstances of your subscription.

Refund eligibility under UK consumer law

The Consumer Rights Act 2015 protects you when cancelling digital subscriptions. If you cancel within 14 days of subscribing or within 14 days of a price increase, you may be entitled to a full refund. However, if you've already accessed substantial content, Paramount Plus may argue that you've received the service and therefore aren't eligible for a refund.

Important: You do not receive a refund for the current billing month if you cancel outside the 14-day window. Instead, your subscription ends at the end of your current billing period, and you lose access on that date without receiving a pro-rata refund.

When your access ends after cancellation

After you confirm cancellation, you retain access until the end of your current billing cycle. If you're mid-month when you cancel, you keep full access until your next renewal date would have occurred. Paramount Plus will not charge you again after that date. Check your cancellation confirmation email to confirm your final access date.

Disputing charges if they continue after cancellation

If you're charged after confirming cancellation, contact Paramount Plus immediately and reference your cancellation confirmation email. If they don't respond within 14 days with a refund, escalate your complaint to the Financial Conduct Authority (FCA) or your bank's dispute resolution team. Many consumers find that providing documented proof of cancellation accelerates refunds significantly.

Common mistakes to avoid when cancelling

Cancellation can be frustrating, especially when companies use dark patterns to obscure the process, so understanding common pitfalls protects your account and wallet.

Mistaking pause for cancellation

Some streaming services offer the ability to pause your subscription temporarily rather than cancel it outright. Pausing your subscription maintains your account and billing preferences, but you're typically still charged a reduced fee during the pause period. If you want to stop all charges immediately, you must cancel, not pause. Always confirm in writing that your subscription is fully cancelled, not merely paused.

Cancelling only the app, not the subscription

Deleting the Paramount Plus app from your phone does not cancel your subscription. Your charges continue even after you've removed the app. You must explicitly cancel your subscription through the account settings process described above. At Stopee, we've supported consumers who've made this mistake and received unexpected bills months later after deleting the app.

Forgetting to cancel third-party subscriptions

If you subscribed through Amazon Prime Video, Apple TV, or another platform, cancelling through Paramount Plus's website alone won't stop your charges. You must cancel through the original platform where you signed up. Double-check all your active subscriptions across each platform to ensure you've cancelled everywhere.

Ignoring retention offers without thinking them through

When you initiate cancellation, Paramount Plus often displays discounted rates to convince you to stay. Accept these only if the reduced rate genuinely makes the service worthwhile for you. If you're cancelling for financial reasons, a temporary discount rarely changes the underlying value proposition. Reject the offer and proceed with cancellation unless you're genuinely reconsidering.

Not saving your cancellation confirmation

Always screenshot or save the cancellation confirmation email. This document protects you if Paramount Plus continues to charge you despite cancellation. Many disputes are resolved quickly when you can provide written proof of the cancellation date and confirmation. Without this evidence, you'll face a more difficult claims process.

What to do after cancellation

Cancelling a subscription is emotionally satisfying, but several practical steps ensure you're fully protected and making the most of your remaining access.

Confirming access loss on your final date

On your final day of access, log into Paramount Plus and verify that the service no longer loads or displays a message indicating your subscription has ended. This confirms the cancellation worked correctly. If you still have access beyond the stated cancellation date, contact customer support immediately with your cancellation confirmation email.

Monitoring your bank account for unexpected charges

Check your bank statement in the week following your stated cancellation date to confirm no further charges appear. Set a phone reminder for 2-3 weeks after cancellation to double-check your account. If unexpected charges appear, dispute them immediately through your bank using your cancellation confirmation as evidence. Most banks reverse charges within 5-7 business days once you've provided proof of cancellation.

Exploring alternative content sources

After cancelling, you may want to identify which shows or films you'll miss most and explore free or cheaper alternatives. Many content titles appear on multiple platforms, or you can access them through free streaming services supported by advertising, library services, or purchase options. Stopee recommends auditing what you actually watched to make informed decisions about which services justify ongoing subscriptions.

Your consumer rights when cancelling a subscription

The Consumer Rights Act 2015 provides specific protections when you're cancelling digital services, and understanding these rights empowers you to resolve disputes effectively.

The 14-day cancellation window

You have the right to cancel any digital subscription within 14 days of purchase and receive a full refund, provided you haven't substantially used the service. This window applies to initial subscriptions and to price increases. If Paramount Plus increases your subscription cost and you cancel within 14 days of that increase notice, you're entitled to a refund of the price difference. This law protects consumers from surprise price hikes they haven't explicitly agreed to.

Transparency and clear cancellation terms

Paramount Plus must provide you with clear, accessible cancellation instructions before you complete your purchase. If the cancellation process is hidden or deliberately obscured, this violates consumer protection law. You can lodge a formal complaint with the Competition and Markets Authority (CMA) if you believe Paramount Plus has breached transparency requirements. Stopee has helped consumers escalate complaints to regulatory bodies when companies deliberately obscure cancellation terms.

Handling unauthorized charges and billing disputes

If charges continue after cancellation or appear without your authorization, you have the right to dispute them through your bank under the Chargeback and Consumer Protection From Unfair Trading Regulations 2008. Your bank can reverse charges within 90 days of the transaction if you provide evidence of cancellation or unauthorized billing. Document everything in writing and provide this evidence to your bank when disputing charges.

Preventing accidental resubscription and managing your payment method

After you've cancelled, taking additional steps ensures Paramount Plus can't accidentally recharge you or automatically renew your subscription.

Removing your payment method after cancellation

Log into your Paramount Plus account after cancellation and remove the payment method you previously used. This prevents the service from automatically rebilling you if your cancellation somehow doesn't process correctly. Even though your subscription is cancelled, keeping an outdated payment method on file creates unnecessary risk.

Updating contact information to prevent charges

Ensure Paramount Plus has a current email address where you'll receive renewal notices or billing alerts. Paradoxically, some companies continue charging accounts with outdated contact details because customers never see the renewal notice. By maintaining current contact information, you'll see any renewal attempts in your inbox and can immediately contest them.

Comparing streaming services after cancellation

Once you've cancelled Paramount Plus, you might be exploring which services genuinely justify ongoing subscription costs in your household.

Rather than replacing one subscription with another, consider free alternatives first. Many libraries offer streaming services to members, and platforms like ITVX, Channel 4, and BBC iPlayer offer substantial free content supported by advertising.

Cancellation checklist and final summary

Use this checklist to ensure you've completed every step of the cancellation process correctly.

Cancelling CBS All Access (Paramount Plus) in the UK is straightforward when you follow the correct process and document your actions. By understanding your consumer rights under the Consumer Rights Act 2015, confirming cancellation via email, and monitoring your bank account, you protect yourself from unexpected charges and ensure your cancellation is processed correctly. Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services, and our experience shows that documentation and persistence are your strongest tools when disputes arise. If you encounter resistance from Paramount Plus after following these steps, escalate your complaint to the Competition and Markets Authority or your bank's dispute resolution team, armed with your cancellation confirmation.

Contacting paramount plus for cancellation support

If you're unable to cancel through the website or app, or if you have questions about your cancellation, you can reach Paramount Plus customer support through these channels.

Official contact information

Paramount Plus operates customer support through its website at www.paramountplus.com. Select the "Help" or "Support" section to access FAQs, contact forms, and live chat options. You can also email support through the help section with documentation of your cancellation attempt and any error messages you've received. Response times typically range from 24 to 48 hours for email inquiries.

If you subscribed through a third-party platform like Amazon Prime Video or Apple TV, contact that platform's customer support rather than Paramount Plus directly. Your payment relationship exists with the platform, not with Paramount Plus, so they'll be better positioned to resolve cancellation issues.

For unresolved billing disputes, file a formal complaint with the Competition and Markets Authority at www.gov.uk/cma or with the Financial Conduct Authority at www.fca.org.uk. Both agencies take subscription cancellation disputes seriously and can compel companies to refund unauthorized charges. Stopee recommends exhausting direct communication with Paramount Plus first, but don't hesitate to escalate if customer service proves unresponsive or dismissive of your cancellation request.