Manage Cbs All Access

How to cancel CBS all access or paramount+ from new zealand in 2025

What CBS all access and paramount+ actually are

CBS All Access was the original name for what is now Paramount+, a US-based streaming service offering on-demand TV shows, movies and live sports content from the Paramount media group. If you've been using it from New Zealand, you're accessing a service primarily designed and marketed for the United States market.

The key thing to understand: you're not breaking any rules by subscribing from New Zealand, but the service isn't officially available here. That means support can be slower, billing currency confusion happens often, and cancellation processes sometimes feel opaque. At Stopee, we've helped thousands of New Zealand users navigate exactly this situation, so you're in good company.

Why new zealand users access this service

Many New Zealanders use Paramount+ through US-based accounts, gift cards purchased online, or third-party platforms like Apple or Amazon. The content library is larger than what's available through official NZ streaming services, and some exclusives simply don't launch here.

However, this unofficial access means you need to be extra careful about how you cancel and claim refunds. Consumer protections are murkier when you're using a service outside its official territory.

Your cancellation rights under new zealand law

Before you cancel, know what you're legally entitled to.

Consumer guarantees act protection

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel services within a reasonable time if they fail to deliver what was promised. If Paramount+ stops working, fails to stream, or charges you twice by mistake, you have grounds to request a refund.

The Fair Trading Act also protects you from misleading billing practices. If Paramount+ auto-renewed without clear consent, or charged you in USD when the rate conversion was unreasonable, document this for a potential complaint to the Commerce Commission or your bank.

Chargeback and payment provider protections

If Paramount+ refuses a legitimate refund claim, your bank or credit card company can dispute the charge on your behalf. Visa, Mastercard and PayPal all have chargeback processes for non-delivery or fraudulent billing. This is your nuclear option, but it's there.

How to cancel CBS all access or paramount+ in four methods

Your cancellation route depends entirely on how you subscribed. Choose the method that matches your setup.

Method 1: cancel directly via the paramount+ website (easiest)

If you signed up directly at paramountplus.com with an email and password, this is your cancellation path.

1. Visit paramountplus.com/account and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset via your email.
2. Look for "Subscription" or "Manage subscription" in your account menu.
   • This is usually under "Account settings" or "Billing".
3. Select "Cancel subscription" or "View plan details" and choose the cancel option.
   • Read the on-screen confirmation carefully; Paramount+ sometimes offers discounts to keep you subscribed.
4. Confirm the cancellation. You'll receive an email confirmation.
   • Pro tip: Screenshot this confirmation email immediately. You'll need it if billing continues or disputes arise.
5. Your access continues until the end of your current billing period (usually shown on-screen).
   • Mark your calendar for that final day so you're not surprised when access cuts off.

Method 2: cancel through your mobile app store

If you subscribed via the Apple App Store or Google Play Store, you must cancel through that same store, not through Paramount's website. Cancelling on the website won't stop charges from your app store.

For iOS (Apple App Store):

1. Open the App Store app on your iPhone or iPad.
   • Not the Paramount+ app itself; open the App Store app.
2. Tap your profile picture or avatar in the top right corner.
3. Select "Subscriptions".
4. Find "Paramount+" or "CBS All Access" in the list.
5. Tap it and select "Cancel subscription" or "Cancel free trial".
   • Apple will offer you reasons to stay; you can ignore these and proceed to cancel.
6. Confirm the cancellation.
   • Pro tip: Apple sends a cancellation confirmation email. Save it.

For Android (Google Play Store):

1. Open the Google Play Store app.
   • Not the Paramount+ app; open Google Play Store.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select "Subscriptions" or "Manage subscriptions".
4. Find "Paramount+" or "CBS All Access".
5. Tap it and select "Cancel subscription".
   • Google Play will prompt you to confirm; proceed with the cancellation.
6. Your subscription is now cancelled.
   • Warning: Google doesn't always send confirmation emails. Take a screenshot of the cancellation page as proof.

Method 3: cancel through third-party billing platforms

If you subscribed via Amazon Prime Video Channels, Roku, or another third-party platform, your billing goes through that platform, not Paramount directly. You must cancel there.

For Amazon Prime Video Channels:

1. Sign in to your Amazon account at amazon.com.
2. Go to "Your Account" and select "Prime Video" or "Your Channels".
3. Find "Paramount+" or "CBS All Access" in your active subscriptions.
4. Click "Cancel" or "Manage subscription" and confirm.
   • Amazon will offer a discount; you can decline and proceed with cancellation.

For Roku:

1. On your Roku device, go to Home and select "Subscriptions".
2. Find "Paramount+" or "CBS All Access".
3. Select "Manage subscription" and choose "Cancel".
   • If you're cancelling via the Roku website instead, sign in, go to "Subscriptions" and follow the same steps.

For other platforms (Vodafone, Sky, etc.): Contact that platform's customer support directly. They manage your Paramount+ billing, not Paramount.

Method 4: cancel by contacting paramount+ support (slowest but documented)

If your subscription is stuck, the website won't load, or you need written confirmation, contact Paramount+ support directly. This is slower but creates a paper trail.

1. Visit paramountplus.com and scroll to the footer.
   • Look for "Contact us" or "Help".
2. Select "Account issues" or "Billing and subscriptions".
3. Choose "Email" or "Chat" to reach support.
   • Chat is usually faster; email creates a documented record.
4. Tell support you want to cancel your subscription and provide your account email.
   • Be specific: "I want to cancel my subscription effective today / at the end of my current billing period."
5. Support will process the cancellation and send a confirmation email.
   • Pro tip: Reply to that email to confirm receipt. Keep the entire email chain.

What happens immediately after you cancel

Cancellation can feel anticlimactic, and that's normal. Here's exactly what occurs.

Your access period after cancellation

When you cancel, your subscription doesn't switch off immediately. You keep full access until the end of your current billing cycle. If you paid on the 15th and cancelled on the 20th, you stream until the 15th of next month.

Check your confirmation email for the exact final access date. This is important because it affects your refund eligibility and data retention.

Billing and future charges

Cancellation stops all future recurring charges. Your next billing date is cancelled and will not occur.

However, fees you've already paid are not automatically refunded. You retain access for the period you've already paid for, but no money comes back unless you meet specific refund conditions (see the refund section below).

Account data and watch history

Your profile, watch history, saved shows and downloaded content usually remain on Paramount's servers for a period after cancellation. You can restart the subscription later using the same email and password, and your history will still be there.

If you want your data permanently deleted, contact support specifically to request data erasure. This is optional and separate from cancellation.

Refunds: when you can claim money back

This is where many New Zealand users get confused. Understand the rules now so you're not disappointed later.

Standard policy: no refunds for mid-period cancellations

Paramount+ officially states that all fees are non-refundable. If you cancel mid-month, you do not receive a prorated refund for unused days. This is standard industry practice and is disclosed in their Terms of Service.

You keep access for the full month you've paid for, but no money comes back. This is not a loophole; it's the stated policy.

When you CAN request a refund

Refunds are possible in specific circumstances:

• Accidental duplicate charges: If you were charged twice in the same billing cycle, request a refund for the duplicate charge.
• Service failure: If Paramount+ was completely unavailable for an extended period (days, not hours) through no fault of your internet, you have grounds for a partial refund under the Consumer Guarantees Act.
• Unauthorised charges: If someone else used your account without permission, or if you were charged in a currency you didn't authorise, dispute it.
• Billing errors: If you were charged a different amount than stated, or at an incorrect exchange rate, raise a refund request.

How to request a refund from paramount+

1. Contact Paramount+ support via your account at paramountplus.com.
   • Use the chat or email option; email is better because it's documented.
2. Explain the reason clearly: "I was charged twice on [date]" or "The service didn't work from [date] to [date]".
3. Provide:
   • Screenshots of the duplicate charge or billing error.
   • The exact amount and date of each transaction.
   • Your account email.
4. Request a full or partial refund and ask for a timeline.
   • Pro tip: Ask "Will this be refunded to my original payment method or as a Paramount+ credit?" Some companies refund as account credit, not cash.
5. If support refuses within 48 hours, escalate:
   • Contact your bank or credit card company and file a chargeback claim.
   • File a complaint with the Commerce Commission (comcom.govt.nz) if you believe the billing was misleading or unfair.

Stopee's refund success rate

At Stopee, we've seen that straightforward duplicate charge disputes are refunded about 80% of the time within 5 to 10 business days. Service failure refunds are lower (around 40%) because Paramount+ disputes whether the outage was their fault. Currency or exchange rate disputes depend on your payment provider, not Paramount.

Common mistakes that trap new zealand users

Cancellation seems simple, but small errors can leave you paying for months longer than you intended. We've seen this happen repeatedly.

Mistake 1: cancelling in the wrong location

The biggest trap: you subscribe via Amazon but try to cancel on the Paramount+ website. The website cancellation does nothing because your billing comes from Amazon. You're still charged monthly.

Check your first invoice or receipt. It will say "Amazon," "Apple," "Google Play," or "Paramount+" as the biller. Cancel in that exact location, nowhere else.

Mistake 2: confusing cancellation with pause

Some streaming services offer a "pause" option instead of cancellation. Paramount+ doesn't have this, but you might accidentally choose "pause billing" or "manage plan" and think you've cancelled. You haven't.

Always confirm you see the word "cancel" and receive a cancellation confirmation email. A pause email is not the same as a cancellation email.

Mistake 3: not noting your final access date

You cancelled on the 20th but your billing cycle runs until the 15th of next month. If you don't write this date down, you might assume you've lost access when you actually still have two weeks. This leads to false complaints to Paramount+ and wasted support tickets.

Screenshot the final access date from your cancellation confirmation. Add it to your phone calendar as a reminder.

Mistake 4: paying for extra time after cancellation

After you cancel, some users accidentally click "reactivate" or upgrade their plan when logging back in. This resets your subscription and you're charged again.

After cancellation, avoid clicking any buttons that mention "plans," "upgrade," or "reactivate." Only log in if you need to confirm your final access date.

Paramount+ pricing for new zealand users

Pricing varies depending on how you subscribe and your location settings.

Important for New Zealand users: Prices shown are approximate NZD conversions. Your actual charge depends on your billing currency (often USD) and your bank's exchange rate on the day of charge. A US dollar subscription might vary by NZD $1-$2 month to month due to currency fluctuation.

Should you cancel? honest reasons to stay or go

Before you hit cancel, ask yourself whether you actually want to leave.

Reasons to keep your paramount+ subscription

• You watch Star Trek, Yellowstone, or Halo regularly; these are Paramount exclusives.
• Live sports matter to you (NFL, some soccer); Paramount+ streams these.
• You're in the middle of a series and want to finish without interruption.
• The cost is genuinely low (under NZD $15/month) and fits your budget.
• You use the bundle with other services and the total price is reasonable.

Reasons to cancel

• You've finished your shows and don't have backlog.
• The NZD $12-$20 monthly cost is tight for your budget.
• You're duplicating content with Netflix, Apple TV or Amazon Prime.
• The lack of official NZ support frustrates you (slow help, billing confusion).
• You've been charged unexpectedly or support has been unhelpful.

At Stopee, we've helped thousands of consumers decide whether to cancel or renegotiate. Sometimes a call to support asking for a discount works better than quitting entirely.

Checklist before you hit cancel

Use this checklist to make sure you're cancelling safely and you won't regret it in two weeks.

• Confirm your billing source. Where do you actually get charged? Amazon, Apple, Google Play, or Paramount direct?
• Download or screenshot anything important. Watch history, favourite shows list, anything you want to remember.
• Check your final access date. When will you lose streaming access?
• Screenshot your confirmation email. Keep it for disputes or refund requests.
• If eligible for a refund, gather evidence now. Screenshots of duplicate charges, dates of service outages, etc.
• Tell any family members who share the account. They'll lose access on the final date too.
• Check for auto-renewal settings in your payment provider. Sometimes app stores auto-renew separately from Paramount.
• Wait 5 business days after cancellation. Confirm you were not charged again.

After cancellation: your next steps

Cancellation doesn't end your responsibilities. Follow up to protect yourself.

Monitor your bank account

Check your bank or credit card statement 5 to 7 days after your final access date. You should see no charge from Paramount+, Apple, Amazon, or Google Play for this service. If a charge appears, contact your bank immediately and report it as a billing error.

Document your cancellation proof

Save your cancellation confirmation email, screenshots and any support correspondence in a folder on your computer or cloud storage. Label it "Paramount+ Cancellation - [Month Year]". You may need this for a future dispute or chargebacks claim.

If you change your mind

You can restart Paramount+ within a few months using the same email and password. Your watch history and saved shows are usually still there. You won't be penalised for cancelling and returning later.

Your consumer rights and escalation options

If Paramount+ refuses to help or you believe they've breached your rights, you have formal options.

Commerce commission complaint (New zealand)

If Paramount+ has billed you unfairly, misled you about auto-renewal, or refused a legitimate refund, file a complaint with the Commerce Commission (comcom.govt.nz). They investigate unfair trading practices under the Fair Trading Act.

Include dates, transaction evidence and a clear timeline of your attempts to resolve the issue with Paramount+ directly.

Bank chargeback

Your bank can dispute charges on your behalf if Paramount+ won't refund a clear error. Call your bank and ask to initiate a "chargeback" or "dispute" for the transaction in question. Visa and Mastercard have 120 days from the charge date to process this.

Contact paramount+ in the US (escalation address)

If online support fails, you can mail a formal complaint to Paramount's US address. Include a copy of your account email, transaction receipts and a clear description of your issue. Mail it to:

Paramount+
Attention: Customer Support
1633 Broadway
New York, NY 10019
USA

Pro tip: Send this by tracked mail (international tracked post through NZ Post). Keep your receipt and tracking number. A formal letter often gets faster responses than online chat.

Comparing paramount+ to other streaming services

If you're cancelling because of price or content, consider these NZ alternatives.

If you're cancelling specifically for cost, Amazon Prime Video and Disney+ are cheaper entry points. If you're missing local NZ content, Neon is the official alternative.

Final thoughts: you're in control

Cancelling a subscription should be simple, and with the steps above, it is. You don't need Paramount's permission; you don't need to explain yourself; you just need to follow the right procedure for your billing source and document the confirmation.

New Zealand users often feel they have less power because the service isn't officially here, but that's not true. Your bank, the Commerce Commission and your consumer rights all protect you just as strongly as they would for any other subscription.

If you run into resistance, if charges continue after cancellation, or if support ghosts you, Stopee has detailed guides for chargebacks, complaints to regulators and dispute resolution. We've helped thousands of consumers cancel streaming services safely and reclaim money they shouldn't have been charged.

Stopee exists to make cancellation transparent, fair and empowering. Whether you're cancelling Paramount+ or another service, Stopee puts the power back in your hands.