Manage Teachable

How to cancel your teachable account and protect your refund rights in ireland

What teachable is and why you might need to cancel

Teachable is a platform designed to help creators, coaches and entrepreneurs build, host and sell online courses and digital products. The service handles course creation tools, student management, payment processing and analytics in one dashboard. If you have signed up for a Teachable subscription plan, you are paying monthly or annually for access to these features, and understanding how to cancel properly is essential to avoid unwanted charges. At Stopee, we know that cancellation processes are often deliberately obscured, which is why we have created this guide to walk you through every step and protect your rights as an Irish consumer.

The real cost of staying on teachable

Teachable operates on an auto-renewal model, meaning your subscription renews automatically on your billing date unless you cancel before the cycle ends. Your payment card will be charged automatically unless you take action. Monthly plans cost between €35 and €360 per month (depending on the tier you choose), while annual plans offer discounts in exchange for a larger upfront payment. Over time, these charges add up quickly, especially if you are no longer using the platform actively.

Who should consider cancelling

You may want to cancel your Teachable subscription if you have moved to a competing platform, are no longer selling courses, need to reduce business expenses, or are unhappy with customer support response times. Users commonly report frustration with billing disputes and difficulty obtaining refunds, which is a serious red flag. If you are experiencing these issues yourself, Stopee recommends acting fast and following the formal cancellation procedures outlined in this guide.

Teachable subscription plans and pricing breakdown

Understanding your current plan and what you are paying each month is the first step to a clean cancellation.

Teachable's tier structure and what each plan costs

Teachable offers four main subscription tiers, each with different features and limits on published products, transaction fees, and support access. Here is what you are paying for on each plan:

Why annual billing can hide the total cost

Teachable encourages annual billing by offering discounts of 20 to 30 percent compared to monthly rates. This means you pay a larger sum upfront and lock in for twelve months. While the per-month cost appears lower, you are committing hundreds of euros at once. If you decide to cancel mid-term, refund policies vary, and you may not recover the full amount paid. Stopee advises checking your account billing settings today to confirm whether you are on a monthly or annual plan.

Your consumer rights in ireland when cancelling teachable

Irish consumer law gives you strong protections when cancelling digital services, and understanding these rights is your most powerful tool in a dispute.

Consumer rights act 2022 and distance selling rules

Under the Irish Consumer Rights Act 2022 (which implements the EU Consumer Rights Directive), you have the right to cancel a digital service contract within 14 calendar days of purchase, without penalty and without giving a reason. This is called the "cooling-off period." However, once you have begun using the service (downloading or accessing digital content), your right to cancel without charge expires. After 14 days, you must rely on Teachable's stated cancellation and refund policy, or demonstrate a breach of contract.

If Teachable has failed to deliver the service as described, has not processed your cancellation request, or has continued charging after you cancelled, you have grounds to dispute the charge through your bank. You also have the right to escalate complaints to the Competition and Consumer Protection Commission (CCPC), which enforces consumer law in Ireland.

What you can claim if teachable refuses to refund

If Teachable charges you after you have cancelled, or if they fail to process your cancellation request within a reasonable timeframe, you can file a complaint with the CCPC at www.ccpc.ie. You can also ask your bank to reverse unauthorised charges or file a chargeback if Teachable has breached the terms of its contract. Keep all cancellation confirmations, support emails, and bank statements as evidence. Stopee has helped thousands of consumers recover refunds by documenting every step of the cancellation process.

How to cancel your teachable account step by step

Follow these clear, practical steps to cancel your Teachable subscription and prevent future charges.

The formal cancellation process within teachable

Only the Primary Owner of a Teachable school can initiate cancellation. If you are not the account owner, you must contact the owner and ask them to follow these steps on your behalf.

1. Log in to your Teachable school dashboard using your email and password.
   • Go to https://www.teachable.com and click "Sign in" in the top right corner.
   • Enter your registered email address and password.
   • If you have two-factor authentication enabled, complete that step.
2. Navigate to Settings from the main menu.
   • Look for the settings gear icon in the left sidebar of your dashboard.
   • Click on "Settings" to open the settings panel.
3. Select Billing from the Settings submenu.
   • Look for a "Billing" or "Plan" tab within Settings.
   • Click it to view your current subscription details.
4. Locate the "Manage Plan" button or dropdown menu.
   • You should see your current plan displayed with options to upgrade, downgrade, or manage.
   • Click the "Manage Plan" button or the dropdown arrow next to your plan name.
5. Select "Cancel Plan" from the menu options.
   • Teachable may ask you to confirm your decision or select a reason for cancellation.
   • Be prepared for a retention offer (a discount to stay) - decline it unless you genuinely want to continue.
6. Confirm the cancellation by following all on-screen prompts.
   • Teachable may ask you to review your decision one final time.
   • Click the final "Confirm Cancellation" button to complete the process.
   • Take a screenshot of the confirmation message for your records.
7. Verify that you have received a cancellation confirmation email.
   • Check your email inbox (and spam folder) within 5 minutes for a confirmation from Teachable.
   • Save this email permanently as proof of cancellation.

Warning: Cancellation becomes effective at the end of your current billing cycle, not immediately. If your billing date is 20 March and you cancel on 5 March, you will be charged on 20 March for your final month. Plan your cancellation timing to minimise the risk of accidental charges.

What happens after you cancel

Once you have confirmed cancellation, your Teachable school will remain active until the end of your current billing cycle. After that date, your school will be taken offline and your students will lose access. Your course content will not be deleted automatically, but it will no longer be visible to students. You retain access to download your course materials during a grace period (usually 30 days), after which the platform may delete them. Contact Teachable support immediately if you need to export your course data before the deadline.

Timeline and what to expect after cancelling

Knowing what happens in the days and weeks after you cancel helps you catch billing errors before they escalate.

The first 24 hours after cancellation

You should receive a confirmation email from Teachable within 24 hours of cancelling. If you do not receive this email, log back into your account and check your billing page to confirm the cancellation request was processed. Sometimes cancellation confirmations land in spam folders, so check there first. If you still cannot find confirmation, contact Teachable support with your account email and ask for written proof of cancellation.

Your final billing cycle and the last charge

Your account will be charged one final time on your next regular billing date (unless you cancelled within 14 days of purchase, which activates cooling-off rights). This is normal and expected. After this charge posts, no further charges should appear on your card. Make a note of your final billing date in your calendar so you can monitor your bank statement and catch any anomalies.

What to do if you are charged after cancellation

If you see a charge appear more than 5 days after your cancellation date, or after you expected your account to close, take action immediately. First, log into your Teachable account to verify the cancellation was recorded. Next, contact Teachable support with a screenshot of your cancellation confirmation and ask for an explanation. If Teachable cannot explain the charge, ask your bank to initiate a chargeback (a reversal of the payment). Do not wait - bank chargeback windows are typically 60 to 120 days, and acting fast protects your claim. Stopee recommends keeping all bank statements and support correspondence until the issue is fully resolved.

Refund policies and what you can claim

Teachable's refund terms are generous only within specific windows, and you must act quickly to avoid losing your rights.

The 30-day money-back guarantee

The Starter plan includes a 30-day money-back guarantee on your initial signup. If you cancel within 30 days of your first charge and have not generated revenue on the platform, you may be eligible for a full refund. To claim this refund, you must cancel explicitly and then contact Teachable support in writing, stating that you are requesting a refund under the 30-day guarantee. Teachable will not automatically refund you - you must ask. Keep records of the exact date you signed up so you know your 30-day window.

Refunds after the 30-day window

Once 30 days have passed, Teachable does not offer automatic refunds on monthly subscriptions. You can cancel and stop future charges, but you will not recover the amount you have already paid unless you can demonstrate a failure in service (for example, the platform being down for extended periods, or Teachable breaching its service agreement). If you believe Teachable has failed to deliver the service as described, escalate to the CCPC and provide evidence of the service failure.

Annual billing refunds

If you are on an annual plan, the refund policy is less clear. Some users report partial refunds if they cancel mid-year, while others have been refused any refund. Contact Teachable support directly and ask whether a pro-rata refund is available (refunding the unused portion of your annual payment). If Teachable refuses, you can escalate to your bank or the CCPC. Stopee advises requesting all refund decisions in writing so you have documentation for any dispute.

Common mistakes that delay or block cancellation

Cancellation mishaps often stem from simple oversights that cost you time and money. Learn what to avoid so your cancellation goes smoothly.

Forgetting to cancel the school plan itself

Many users think they have cancelled when they have only downgraded their plan to a lower tier. Downgrading is not the same as cancelling - your account will continue to auto-renew at the lower price, and you will still be charged. Before you finish, verify that your billing page says "Cancelled" or "Plan cancelled," not "Starter plan" or any other active plan name. If you see an active plan listed, return to the Manage Plan menu and select Cancel Plan, not Downgrade.

Leaving a custom domain active

If you registered a custom domain through Teachable, the domain registration charges may continue even after you cancel your school plan. Custom domains are billed separately, and you must cancel them independently. Log into your Settings, find the Domains section, and remove or disable your custom domain before cancelling the main plan. Otherwise, you may receive charges for domain renewal months after cancelling your Teachable subscription.

Ignoring the confirmation email or not saving it

The cancellation confirmation email is your legal proof that you requested cancellation. If you delete it or ignore it, you have no evidence if Teachable later claims you never cancelled. Save the email in a dedicated folder, take a screenshot, and print it if necessary. This evidence protects you in any dispute with your bank or in a complaint to the CCPC.

Cancelling too close to your billing date

If you cancel on the day before your billing date, your account may still be charged because the system processes charges in advance or at midnight. To avoid surprise charges, cancel at least 5 days before your next billing date. You can find your billing date in the Billing section of Settings - it will show as "Next billing date" or similar. Calculate backwards from that date and mark your calendar.

What to do immediately after cancelling

The period after you cancel is when vigilance matters most - small oversights now can lead to refund disputes later.

Document everything in writing

Create a record file (digital or paper) that includes the following: the exact date and time you cancelled, a screenshot of your cancellation confirmation, the confirmation email from Teachable, your account email address, and your billing date. If you ever need to dispute a charge or escalate to the CCPC, this file will be invaluable. Stopee has supported many consumers in obtaining refunds because they kept meticulous records from the moment they hit cancel.

Monitor your bank statement weekly for 60 days

Set a phone reminder to check your bank statement every Sunday for the next 8 weeks. Watch for any charges from Teachable or its payment processor (often listed as "Teachable," "Stripe," or the name of your payment gateway). If you spot a charge you did not expect, contact your bank immediately and ask them to dispute it as an unauthorised transaction. Do not wait to see if it resolves itself - banks have strict deadlines for filing disputes.

Respond promptly to any follow-up emails from teachable

If Teachable sends you a survey or cancellation feedback form, you do not need to complete it, but if they email you directly asking for more information about your cancellation, respond within 48 hours. Slow responses can create confusion and may delay final confirmation of your cancellation. Keep all replies brief and factual: "My cancellation request was submitted on [date] via the Billing settings panel. I received confirmation email at [time]. Please confirm final status."

A checklist for safe cancellation

Use this checklist to ensure you have covered every step and minimised the risk of post-cancellation charges or disputes.

Real customer experiences with teachable cancellation

Understanding what other users have experienced helps you anticipate potential problems and know how to resolve them.

Positive cancellation experiences

Some customers report smooth cancellations when they act quickly and follow the formal process. Users who cancelled within 30 days of signup and requested refunds promptly often receive full refunds within 5 to 10 business days. Customers who cancelled monthly subscriptions and monitored their billing thereafter generally encounter no further charges. These users succeeded because they were proactive, documented everything, and did not ignore warning signs.

Problem patterns reported by users

Recurring complaints on consumer review sites reveal a troubling pattern. Some users report that cancellation requests were not processed, and they were charged months after requesting to cancel. Others have noted that Teachable support took weeks to respond to cancellation or refund requests, and some tickets were closed without resolution. A smaller number of users reported that custom domain charges or affiliate program fees continued even after the main plan was cancelled. These issues cluster around poor communication and unclear billing separation across Teachable's various features.

How to avoid becoming a problem case

The users who had the most trouble typically failed to cancel explicitly (they downgraded instead), did not monitor their bank statements after cancellation, and did not follow up when promised refunds did not arrive. You can avoid these mistakes by being explicit in every step, treating your bank statement as your main verification tool, and escalating to your bank or the CCPC if Teachable fails to respond within 10 business days. Stopee recommends treating Teachable cancellation as a formal transaction that requires evidence and follow-up, not a casual request.

When you should consider escalating to regulators

If Teachable refuses to process your cancellation, withholds a refund unfairly, or continues charging after you cancelled, escalation is your right and responsibility.

Red flags that signal you need help

Contact the CCPC or your bank if Teachable exhibits any of the following: failure to respond to cancellation requests within 10 business days; refusal to provide written cancellation confirmation; charges appearing after you cancelled; unexplained charges for services you did not request; or a support representative claiming they cannot process your cancellation. These are all violations of Irish consumer rights law, and regulators take them seriously.

How to lodge a complaint with the competition and consumer protection commission

Visit www.ccpc.ie and click "Report a concern" to file a formal complaint. Include your account email, dates of all cancellation requests, screenshots of confirmation pages, copies of the confirmation email, your bank statements showing charges, and a summary of Teachable's response (or lack thereof). The CCPC will investigate and may pursue enforcement action if Teachable has breached consumer law. This process can take weeks or months, but regulators have successfully forced platforms to refund consumers and correct billing practices. Stopee has seen the CCPC order refunds in cases where customers were charged after cancelling.

Chargeback as a final recourse

If Teachable continues to charge you after you cancelled and refuses to refund those charges, your bank can initiate a chargeback on your behalf. Call your bank and explain that you cancelled your subscription but were charged anyway. Ask your bank to reverse the charge as "services not rendered" or "unauthorised transaction." Provide your cancellation confirmation email and bank statements as evidence. Most banks will reverse the charge within 30 days, though the process can take up to 120 days in complex cases.

Teachable cancellation address and formal contact details

If you need to cancel by post or escalate your complaint in writing, use the following contact information.

How to cancel by email or registered post

While Teachable's online cancellation system is the fastest method, you can also send a formal cancellation notice by email or registered post. This creates a dated, trackable record that strengthens your position if Teachable later claims it never received your cancellation request.

Email cancellation request to: support@teachable.com with the subject line "Cancellation Request for [Your Account Email]". In the body, write: "I hereby request cancellation of my Teachable account effective immediately. My account email is [your email]. Please confirm receipt of this request within 24 hours and provide a cancellation confirmation within 5 business days."

Registered post address: Teachable does not publish a UK or Ireland office address on its website. The company is US-based, so formal notice by post should be directed to its US headquarters. Contact Teachable support and request the correct postal address for cancellation notices before sending. This ensures your letter reaches the correct department.

Keep records of all communications: If you email cancellation requests, use a business email account (not a personal account), and request a read receipt. If you send registered post, obtain proof of delivery from the postal service. These records protect you in any future dispute.

Summary and next steps

Cancelling Teachable is straightforward if you follow the formal process, document every step, and remain vigilant after cancellation. Your rights as an Irish consumer under the Consumer Rights Act 2022 protect you from unfair billing practices, but only if you know how to assert them. By logging into your account, navigating to Settings > Billing, clicking Manage Plan, and selecting Cancel Plan, you can stop auto-renewal and prevent unwanted charges. After cancellation, verify that your confirmation email arrives, monitor your bank statement weekly for 60 days, and escalate to the CCPC or your bank if Teachable continues to charge you.

Do not downgrade your plan thinking it cancels your subscription. Do not ignore custom domain charges. Do not delete your cancellation confirmation email. Do not assume a cancelled plan means no more charges. These mistakes have cost consumers hundreds of euros in unexpected billing.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, step-by-step guidance and encouraging them to treat cancellation as a formal, documented process. If you follow this guide, you will join them. If Teachable refuses to honour your cancellation or withholds a refund unfairly, escalate to the CCPC immediately - your consumer rights are not optional, they are the law.