Manage Teachable

How to cancel teachable and recover your money in new zealand

What teachable is and why you might want to leave

Teachable is an online platform that lets creators build, host, and sell courses, memberships, and digital products without needing your own website infrastructure. Students access courses through Teachable's checkout system, and creators manage student access, payments, and course content all in one place.

You might use Teachable as a course creator selling online education, or as a student who purchased access to someone else's course. Either way, your reasons for cancelling are valid, and Stopee is here to help you navigate the process with confidence.

Common reasons to cancel teachable

You might cancel because your course launch plans have changed, your student numbers dropped, platform fees eat too much into your revenue, or you've found a cheaper alternative. If you're a student, you may want a refund because the course didn't meet your expectations or you realised it wasn't what you needed.

Whatever your reason, understanding your cancellation options and refund rights under New Zealand consumer law is essential before you proceed.

Your consumer rights when cancelling teachable

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you, whether you're a business owner or student. Stopee recommends you know these rights before you contact Teachable's support team.

Refund entitlements under new zealand law

If you purchased a Teachable plan and it doesn't meet your expectations, you have the right to request a refund within a reasonable timeframe. Teachable's own policy guarantees a full refund for creators who cancel in writing within 30 days of their first signup or upgrade. Students who buy courses through Teachable's native checkout have a minimum 14-day refund window from the date of purchase.

The Fair Trading Act also prohibits misleading conduct, so if Teachable misrepresented features or billing terms, you can escalate beyond standard refund policies. Keep all written evidence of your cancellation request and any communications with Teachable support.

Escalation points if teachable refuses to help

If Teachable denies your refund claim and you believe it breaches the Consumer Guarantees Act, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or seek advice from Citizens Advice Bureau. Stopee advises documenting every interaction with Teachable in case you need to escalate.

Teachable pricing in new zealand

Teachable displays all plan costs in USD, and the NZD equivalent depends on the exchange rate at checkout. Below is a snapshot of typical Teachable creator plans and what you can expect to pay.

Creator plan pricing (approximate NZD)

Exchange rates shift daily, so your actual NZD cost may differ. Stopee recommends confirming the exact amount at checkout before you commit to any plan.

How to cancel teachable step by step

Your cancellation process depends on whether you're a course creator cancelling a school subscription or a student requesting a course refund. Follow the method that applies to your situation.

Cancel as a course creator (web method)

If you own a Teachable school and want to cancel your creator plan, you must be the primary owner to access the billing settings. This process ends your creator subscription at the end of your current billing cycle, but does not delete your school or content.

1. Log in to your Teachable school account as the primary owner.
   • If you're not the primary owner, ask the account owner to perform this step or contact Teachable Support to transfer ownership.
2. Navigate to Settings from the main dashboard.
   • Look for the gear icon or menu labelled "Settings" at the top right or left sidebar.
3. Select Billing from the Settings menu.
   • This section shows your current plan, renewal date, and payment method.
4. Click Manage Plan to view plan details and cancellation options.
5. Select Cancel Plan at the bottom of the plan card.
   • Teachable may ask you why you're leaving; your feedback helps but is optional.
6. Confirm your cancellation choice.
   • Your plan will remain active until the end of your current billing cycle; after that date, you'll drop to the free plan.
   • Warning: If you're mid-cycle, you will not receive a prorated refund for unused time unless you qualify for Teachable's 30-day money-back guarantee.

Pro tip: Screenshot your cancellation confirmation email from Teachable. This proof is crucial if you need to dispute a charge or claim a refund later.

Cancel an iOS app subscription (Apple)

If you subscribed to Teachable through the Apple App Store, you cannot cancel through Teachable's web dashboard. You must cancel via your Apple account settings.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • This opens your Apple ID profile.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find Teachable in the subscriptions list and tap it.
5. Tap Cancel Subscription.
   • Apple will confirm your cancellation and may offer a retention discount; ignore this if you're certain you want to cancel.
6. Confirm the cancellation.
   • Your access ends at the end of your current billing period, and no further charges will apply.

Pro tip: Note your subscription renewal date before you cancel. If you're within days of renewal, you might save money by cancelling immediately.

Cancel an android or google play subscription

Android users who subscribed via Google Play must cancel through the Google Play app or website. Teachable cannot override store-based subscriptions.

1. Open the Google Play app on your Android device.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
   • This shows all active subscriptions tied to your Google account.
4. Tap Subscriptions.
5. Find Teachable and tap it.
6. Select Cancel subscription.
   • Google will ask for feedback; you can skip this step.
7. Confirm cancellation.
   • Your subscription ends at the renewal date, and you will not be charged again.

Request a refund as a course student

If you purchased a Teachable course and want your money back, you have up to 14 days from your purchase date to request a full refund. After 14 days, you may still request a refund, but the course creator can choose whether to approve it.

1. Visit the course page or your Teachable account dashboard.
2. Look for a Help, Support, or Contact instructor button.
   • Some courses display a refund request link directly on the course landing page.
3. Click the refund request option and complete the form.
   • Explain why you want a refund clearly and concisely.
   • Include your purchase date and order confirmation number if you have it.
4. Submit your request and save a copy for your records.
   • The course creator will review your request within 3-5 business days.
   • If approved, the refund will process to your original payment method within 5-10 business days.
5. If the creator refuses and you believe the refusal is unreasonable, contact Teachable Support directly at support@teachable.com.
   • Warning: Processing fees are not refunded as of 6 November 2025, even if your course refund is approved. Ask the creator or Teachable to confirm what you'll receive back.

Pro tip: If you bought the course more than 14 days ago, explain in your refund request why you're asking (unmet expectations, misleading description, etc.). Creators are more likely to approve refunds if you're honest about your reasons.

Delete your teachable school account (permanent action)

Deleting your school is a separate action from cancelling your plan. Account deletion is permanent and will remove all your content, student records, and data. Do not delete your account unless you're absolutely certain you want to lose everything.

1. Log in as the primary school owner.
2. Go to Settings and scroll to the bottom.
3. Look for Delete school or Danger zone section.
4. Click Delete school.
   • You'll be asked to confirm by typing your school name or a security code.
5. Type the confirmation text exactly as shown and click Confirm deletion.
   • Your school, all courses, and all student data will be permanently deleted within 24 hours.
   • Warning: Deletion cancels any active billing plan immediately but does NOT automatically issue a refund. Treat deletion as your last resort if you're not expecting a refund.

Pro tip: Export your student records and course content to a backup before deleting. Use Teachable's export tools (if available) to save your work.

What happens immediately after you cancel

Cancellation can feel uncertain, especially if you're unsure what access or billing changes to expect next. Stopee wants you to feel confident about what comes next.

Access and feature availability

When you cancel a creator plan, your school remains active until the end of your billing cycle. Your students keep accessing courses, and you can still manage content and respond to support messages during this period. After the billing cycle ends, your account downgrades to Teachable's free tier, and some premium features become unavailable (e.g., advanced automation, API access, priority support).

If you're a student who requested a refund, your course access may be revoked immediately or at the end of your purchase day, depending on the creator's settings. Check your email for confirmation of the refund status and any access changes.

What you need to do before your plan ends

If you're a creator, export any data you need (student records, course analytics, payment reports) before your billing cycle ends. Stopee recommends downloading these files within 10 days of cancellation. After your paid plan lapses, you'll have limited access to advanced reports and may not be able to download historical data.

Refunds for course purchases typically process within 5-10 business days to your original payment method. Check your bank account or credit card statement, and contact Teachable if the refund doesn't appear within 10 days.

Teachable's refund policy explained

Teachable's refund terms differ depending on whether you're a creator or student. Understanding these terms helps you know exactly what to expect and when to escalate if Teachable refuses.

Creator plan refunds (30-day guarantee)

If you're a course creator or school owner, Teachable offers a full refund for new plans or plan upgrades if you request cancellation in writing within 30 days of your first signup or upgrade date. This is Teachable's stated money-back guarantee for creators.

To claim this refund, send a cancellation request to support@teachable.com and include the date you signed up or upgraded. Keep a copy of the confirmation. If Teachable denies your refund claim after 30 days, you can escalate to the Commerce Commission if you believe the denial is unfair or misleading.

Student course refunds (14-day guarantee)

Students who buy courses through Teachable's native checkout system have an automatic 14-day refund guarantee from the purchase date. This is the minimum standard, and some creators offer longer refund windows (30, 60, or even 90 days). After 14 days, refunds are at the creator's discretion, but they can still approve your request if your reasons are sound.

As of 6 November 2025, Teachable retains platform and processing fees even when a student receives a full course refund. Ask Teachable or the course creator to clarify exactly how much you'll receive back.

Refund limits and processing

Teachable caps refund processing at USD 10,000 per day per school when using native payment gateways. If you're requesting a large refund or your school has multiple pending refunds, processing may take several days across multiple transaction batches.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, and small mistakes often cost you money or cause unnecessary delay. Stopee wants to help you avoid these pitfalls.

Mistake 1: deleting your account instead of cancelling your plan

Many people confuse account deletion with plan cancellation. Deleting your Teachable school is permanent, removes all your data, and cancels billing immediately, but it does NOT automatically process a refund. If you expect a refund, cancel your plan first and wait for approval, then delete your account later. Never delete your account while waiting for a refund decision.

Mistake 2: missing the 30-day creator refund window

Teachable's 30-day refund guarantee applies only to plan signups and upgrades. If you're day 31 and request a cancellation, you'll likely not qualify for an automatic refund. Request cancellation as soon as you decide to leave, and send your cancellation request in writing to support@teachable.com to create a paper trail.

Mistake 3: cancelling on a mobile app without checking the web dashboard

If you subscribed to Teachable via Apple or Google Play, cancelling through the web dashboard won't work. You must cancel through the store (Apple Settings or Google Play). Many users accidentally cancel in the wrong place and think they've cancelled when they haven't. Always verify which platform you subscribed through, then cancel in that same place.

Mistake 4: assuming all fees are refundable

Processing fees, payment gateway fees, and platform charges are often non-refundable as of November 2025. If you paid USD 47 for a course but USD 3 went to payment processing, you'll likely receive only USD 44 back. Ask Teachable upfront what portion of your payment is refundable.

Mistake 5: not saving cancellation confirmation

Always take a screenshot or save a copy of your cancellation confirmation email from Teachable. If a charge appears after cancellation or a refund doesn't arrive, you'll need proof of when and how you cancelled. Stopee advises keeping these records for at least 90 days.

Teachable cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself before you officially cancel.

How stopee can help you cancel with confidence

Cancelling a subscription should be straightforward, but Teachable's multiple platforms (web, iOS, Android) and refund policies can make it confusing. Stopee has helped thousands of consumers cancel their subscriptions without losing money or wasting time on the phone with support teams.

Whether you're a course creator cancelling a paid plan or a student requesting a refund, Stopee's guides break down every step in plain language. We flag the hidden fees, the common mistakes, and your consumer rights under New Zealand law so you stay in control.

Visit stopee.com for more detailed guides on Teachable and hundreds of other subscription services. Stopee's cancellation checklists, escalation strategies, and consumer law resources ensure you get the outcome you deserve, every time.

Contact information for teachable support

Teachable's primary support channel is email. While Teachable does not have a New Zealand-specific office, you can reach their US-based support team at any time.

• Email: support@teachable.com
• Support portal: support.teachable.com
• Refund requests (creators): Include "Refund Request" and your order/signup date in the email subject line
• Refund requests (students): Submit through your course dashboard or contact the course creator directly

Response times typically range from 24 to 72 hours, depending on the complexity of your request. For urgent issues, try the support portal's live chat feature if available during your region's business hours.

Escalation to new zealand consumer authorities

If Teachable denies your refund claim and you believe it violates the Consumer Guarantees Act or Fair Trading Act, escalate to the Commerce Commission.

• Commerce Commission: comcom.govt.nz | Report unfair trading practices and misleading conduct
• Citizens Advice Bureau: citizensadvice.org.nz | Free consumer advice and dispute resolution support
• Dispute Resolution Scheme: Check if Teachable is part of an accredited dispute resolution service (often listed in their terms of service)

Pro tip: Before escalating, gather all written evidence: your cancellation request email, Teachable's responses, your original invoice or receipt, and any communications about refund denials. This documentation strengthens your case if the Commerce Commission investigates.

Final steps: what to do next

You now have all the information you need to cancel Teachable confidently and protect your money. Stopee has guided you through every method, refund entitlement, and common mistake so you can avoid unnecessary delays or charges.

Start by identifying which cancellation method applies to you (web, iOS, Android, or student refund), then follow the step-by-step instructions above. Save your confirmation email, check your bank account within 10 days, and escalate to the Commerce Commission if Teachable refuses a legitimate refund claim.

Stopee believes every consumer deserves transparent, fair, and friction-free cancellation experiences. Visit stopee.com today to access more guides, consumer rights information, and escalation strategies for Teachable and thousands of other subscription services. Stopee has helped thousands of consumers cancel with confidence, recover refunds, and take control of their subscriptions.