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Cancel Teachable: The Right Way
How to cancel teachable in nigeria and protect your money
Understanding teachable and why creators cancel
Teachable is an online platform where course creators build, host, and sell digital courses to students worldwide. If you are a creator, you use Teachable to manage student enrollment, process payments, and deliver course content. If you are a student, you access purchased courses through the platform. Many Nigerian creators and learners use Teachable, but subscription costs, changing business needs, or better alternatives sometimes make cancellation necessary.
At Stopee, we have helped thousands of Nigerian consumers understand their rights when cancelling online services like Teachable. This guide walks you through the exact steps to cancel, what happens to your data, and how Nigerian consumer law protects you.
Who typically cancels teachable
Creators cancel when their course sales drop, when they want to move to cheaper platforms, or when they shift their business model. Students request refunds if they do not complete a course or feel the content does not match expectations. Understanding your situation helps you choose the right cancellation path.
Why this matters in nigeria
Teachable does not have a physical office in Nigeria, but Nigerian law still protects you. The Federal Competition and Consumer Protection Commission Act of 2023 gives you rights to fair pricing, transparent cancellation terms, and refunds for services not delivered as promised. Stopee exists to help you enforce those rights.
Teachable pricing in nigeria and your billing reality
Teachable charges creators in US dollars (USD), not Nigerian Naira (NGN). This matters because exchange rates fluctuate, and your actual cost in Naira changes monthly. Below is a breakdown of what you might pay.
| Plan type | Billing structure | Refund window | Notes for Nigeria |
|---|---|---|---|
| Creator Basic monthly | USD per month (approx. ₦800-1,200+ depending on rates) | 30 days | 30-day money-back guarantee applies. |
| Creator Plus monthly | USD per month (higher tier, approx. ₦1,500+ per month) | 30 days | 30-day money-back guarantee applies. |
| Annual plans | USD per year (upfront, significant Naira cost) | 30 days | You can cancel within 30 days for a full refund even for annual plans. |
| Student course purchases | Variable (set by course creator) | 14 days | Default 14-day refund; creator can set shorter windows. |
Exchange rate volatility means your monthly Naira cost can shift. If you pay ₦500,000 for an annual plan in January, Naira depreciation may make that feel more expensive than you budgeted. This is a legitimate reason to cancel, and Stopee recommends you document your costs in both USD and NGN when you request a refund.
Why nigerian law gives you extra protection
Teachable's standard terms are not the final word on your rights. Nigerian consumer protection law sits above any company policy.
Your statutory rights under nigerian law
The Federal Competition and Consumer Protection Act (FCCPA) 2023 requires online service providers to offer fair contract terms, clear cancellation methods, and refunds when services fail. Even though Teachable is a foreign company, Nigerian courts recognize these protections for Nigerian consumers.
You have the right to cancel without penalty if Teachable does not deliver services as promised. You also have the right to a cooling-off period (similar to the 14-day window many digital services offer) and protection against unfair contract terms. If Teachable refuses a refund you believe is fair under Nigerian law, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng.
How to use this in practice
If Teachable delays processing your refund or denies it unfairly, gather evidence: your invoice, cancellation request email, and dates. Contact the FCCPC to file a formal complaint. Stopee recommends you keep copies of all communications with Teachable support. The FCCPC takes several weeks to investigate, but companies respond faster when they know a regulatory body is watching.
How to cancel your teachable creator account
Cancelling as a creator (the person running the course school) is different from requesting a student refund. Follow these steps carefully to avoid being charged again.
Cancel your teachable subscription on the web
- Log into your Teachable admin account at teachable.com using your email and password.
- If you forgot your password, click "Forgot password" and reset it via the email link.
- Once logged in, navigate to your account menu (usually top-right corner with your profile name or icon).
- Look for "Settings" or "Account Settings" - the exact label may vary slightly.
- Select the "Billing" or "Plan" section.
- You will see your current plan (Basic, Plus, Pro, or similar) and your next billing date.
- Find the option to "Manage Plan" or "Change Plan" and click it.
- A dropdown menu will appear showing upgrade or downgrade options.
- Look for a "Cancel Plan" button, usually at the bottom of the menu or in red text.
- Click it. Teachable will ask you to confirm why you are cancelling (optional feedback).
- Confirm your cancellation. Teachable will send a confirmation email to your registered address.
- Your plan remains active until the end of your current billing cycle (you will not lose access mid-month).
- Your account data stays on Teachable unless you delete it; see the "After cancellation" section below.
Pro tip: Cancel at least 3 days before your next billing date to avoid being charged for another month. If you are charged after cancellation, contact Teachable Support immediately for a refund (see contact details below).
If you subscribed through apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon (top-right corner on iPhone; top-left on Mac).
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find the Teachable subscription in the list and tap it.
- If you do not see it, scroll down or search for "Teachable."
- Tap "Cancel Subscription" or "Edit" and then select "Cancel."
- Apple will ask you to confirm. Tap "Confirm Cancellation."
- You will receive a confirmation from Apple. Your subscription will not renew.
- Teachable does not handle App Store cancellations directly; you must do this in your Apple account.
Warning: If you contact Teachable Support about an App Store subscription, they cannot cancel it for you. You must do it yourself in your Apple ID settings.
If you subscribed through google play
- Open Google Play on your Android phone or tablet.
- Tap your profile icon (top-right corner).
- Select "Payments and subscriptions" and then "Subscriptions."
- A list of all active subscriptions will appear.
- Tap on the Teachable subscription.
- If you have multiple subscriptions, scroll to find it or search the page.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you why you are cancelling (feedback is optional).
- Confirm your cancellation. You will receive a confirmation email from Google.
- Teachable cannot cancel Google Play subscriptions on your behalf.
Pro tip: Always cancel in the app store where you subscribed, not through Teachable directly. Stopping payment in your bank account does not count as an official cancellation and may result in dispute fees or debt collection notices.
What happens to your account after cancellation
Cancelling does not delete your account overnight. Understanding the timeline protects your data and prevents accidental re-subscription.
Access during your paid billing period
When you cancel, your plan stays active until the end of your current billing cycle. If you cancel on the 15th of a month but your billing date is the 30th, you keep full access to all creator tools until the 30th. Do not panic if you still see your course dashboard - this is normal and expected.
After your final billing date
Once your final billing cycle ends, your account converts to a free plan (if Teachable offers one) or becomes inactive. You lose access to premium features like advanced student emails or custom branding. Your courses go offline unless you export them first.
Your data and course content
Teachable keeps your account data on their servers for a period (typically 90 days to 1 year, depending on their data retention policy). However, you should export your courses and student data immediately after cancelling. If you delete your account, recovery becomes difficult or impossible.
To export your course data, go to Settings > Export in your admin dashboard before your final billing date. Download your student lists, course content, and any other files you need. Store these files securely on your computer or cloud storage (Google Drive, Dropbox, etc.).
Refunds for creators and students
Refund eligibility depends on whether you are a course creator seeking a refund on your subscription or a student seeking a refund on a course purchase. Stopee breaks down both scenarios.
Creator subscription refunds
Teachable offers a 30-day money-back guarantee for all creator plans (monthly and annual). If you pay for a plan and cancel within 30 days, you qualify for a full refund of your subscription cost, regardless of how many courses you created or students you enrolled.
To request a creator refund, email support@teachable.com with the subject line "Refund Request - [Your Name]" within 30 days of your first charge. Include your account email, the date you were charged, and the amount in USD. Teachable typically processes creator refunds within 5-7 business days. The refund goes back to your original payment method (credit card, bank account, or payment platform).
After 30 days, you cannot automatically claim a refund, but you can still contact Teachable Support to request one if you have a legitimate reason (service downtime, unresolved bugs, unmet expectations). Stopee recommends explaining your situation clearly and referencing Nigerian consumer protection law if applicable.
Student course purchase refunds
Teachable's default policy: students can request a full refund within 14 days of purchasing a course if the course is hosted on Teachable's native payment gateway. After 14 days, refunds depend on whether the course creator has enough reserves (seller account balance) to fund the refund. Many creators do refund requests after 14 days if asked politely, but they are not legally obligated to.
As a student requesting a refund, email the course creator directly (they typically list contact info on the course page) or use the "Contact Creator" button in your course dashboard. If the creator refuses an unfair refund, escalate to Teachable Support at support@teachable.com with your course purchase receipt and reason for the refund.
Processing fees and what you actually receive
From 6 November 2025, Teachable changed its refund policy: processing fees and platform fees are not refunded when you request a refund. This means if you paid ₦10,000 for a course and ₦800 in fees, your refund will be ₦10,000 but not the ₦800. The fee difference is kept by Teachable and Stripe (their payment processor).
Nigerian consumer law may challenge this if the fee structure was not clearly disclosed upfront. If you are denied a refund for a course that did not meet expectations, Stopee recommends you file a complaint with the FCCPC citing unfair contract terms.
Common mistakes nigerian users make when cancelling
Cancelling online services can feel stressful, especially across borders. We have seen Nigerian Teachable users make costly mistakes - and we want to help you avoid them.
Stopping payment without official cancellation
Do not simply block your credit card or ask your bank to reverse Teachable charges. This creates a chargeback dispute, and Teachable will flag your account as unpaid. You may face collection notices or account suspension. Instead, always cancel through Teachable's official system first, then verify you are no longer charged.
Assuming app store cancellation cancels teachable
Cancelling your Teachable subscription in the Apple App Store does not automatically cancel your web account. If you pay for a plan on both the app and the website, you must cancel both separately. Check your billing page on teachable.com to confirm you cancelled the web subscription too.
Not exporting data before the final billing date
Once your plan expires, exporting course data becomes harder or impossible. Courses disappear, and student lists may be inaccessible. Export everything while you still have access. This takes 10-15 minutes and saves you from losing months of work.
Forgetting to request a refund within the window
Teachable does not automatically refund you on day 30. You must request it in writing within 30 days. If you cancel on day 1 but forget to email support@teachable.com, you may miss the window. Mark your calendar immediately after cancelling.
Missing the fine print on custom payment terms
If your course creator set a custom refund window shorter than 14 days (e.g., 7 days or "no refund"), that policy applies to students. You cannot override it with Teachable Support. Always read the course refund policy before purchasing.
Your refund and cancellation checklist
Use this checklist to ensure you cancel cleanly and protect your money.
| Step | Action | Deadline | Priority |
|---|---|---|---|
| 1 | Note your next billing date from your invoice or billing page. | Immediately | High |
| 2 | Export all course content, student data, and files using Settings > Export. | Before final billing date | High |
| 3 | Cancel via web (teachable.com) or app store (Apple/Google) depending on where you subscribed. | 3-5 days before next billing date | High |
| 4 | Request refund in writing to support@teachable.com if within 30 days. | Within 30 days of first charge | High |
| 5 | Keep confirmation emails from Teachable and your payment processor. | Ongoing (save for 1 year) | Medium |
| 6 | Verify no charge appears on your next billing cycle. | After final billing date | Medium |
How to escalate if teachable refuses your cancellation or refund
Sometimes companies deny cancellation requests or ignore refund emails. Stopee has helped Nigerian consumers fight back using the right channels.
Step 1: contact teachable support directly
Email support@teachable.com with a clear subject: "Cancellation Request [Your Name]" or "Refund Request [Your Name]." Include your account email, invoice number, and the specific date you were charged. Be professional and factual. Teachable typically responds within 2-3 business days.
Step 2: escalate within teachable if no response
If support does not respond after 5 business days, email again and mark it "URGENT." Request escalation to the billing team or management. Include your first support ticket number. Most companies respond faster to escalations.
Step 3: file a chargeback with your bank
If Teachable ignores you for 2 weeks, contact your bank or credit card issuer. Explain that you requested cancellation and refund but did not receive it. Your bank can file a dispute (chargeback) to recover your money. Provide your cancellation email as evidence. This takes 2-4 weeks, but success rates are high.
Step 4: escalate to the federal competition and consumer protection commission
If your dispute amount exceeds ₦500,000 or you face systemic unfair treatment, file a formal complaint with the FCCPC at www.fccpc.gov.ng. The FCCPC investigates complaints and can compel foreign companies to refund Nigerian consumers. Provide your email chain with Teachable, your invoice, and proof of the disputed charge.
Stopee recommends you document every interaction: dates, email addresses, support ticket numbers, and amounts in both USD and Naira. This record strengthens your case at every escalation level.
Why stopee helps you cancel smarter
Teachable does not make cancellation easy. Between app store subscriptions, web accounts, export requirements, and refund windows, users get lost. That is why Stopee exists: to guide you through each step and fight for your money when companies refuse to refund fairly.
At Stopee, we have helped thousands of Nigerian consumers cancel Teachable, recover refunds, and protect their data. We know the traps, the timelines, and the laws that protect you. Whether you are a course creator exiting the platform or a student requesting a course refund, Stopee breaks down exactly what to do and what to avoid.
Your ₦10,000, ₦100,000, or ₦1,000,000 matters. Do not let a foreign company keep money for a service you did not use or that did not work. Start with the steps above, keep records, and escalate to the FCCPC if needed. Stopee has helped thousands of consumers cancel unfair subscriptions and recover their money. You deserve the same protection.
Contact teachable support
Email: support@teachable.com
Website: teachable.com
Response time: 2-3 business days (average)
Escalation contact (Federal Competition and Consumer Protection Commission in Nigeria): www.fccpc.gov.ng - email or file a complaint online if Teachable refuses your legitimate cancellation or refund request.