Manage Tomplay

How to cancel tomplay in new zealand: step-by-step guide and your consumer rights

What is tomplay and why you might want to cancel

Tomplay is a digital music platform that lets you access interactive sheet music with synced audio playback, tempo controls, and practice tools designed for learners and returning musicians across a range of instruments.

The service is owned by Tombooks SA, a Switzerland-based company, and you access it through their website or mobile apps on iOS and Android. Your subscription gives you a library of thousands of scores you can download, loop sections, adjust tempo, and annotate directly within the app.

If you've decided Tomplay isn't right for you-whether it's because you've completed your learning goal, found a cheaper alternative, or simply lost interest-Stopee is here to walk you through cancelling quickly and making sure you understand your refund rights.

Common reasons to cancel tomplay

You might cancel because you've finished a particular course or learning phase, the subscription feels too expensive for your current needs, you prefer other practice methods, or you've found a competing service that suits your goals better. Whatever your reason, you have options, and Stopee will help you avoid the traps that catch many musicians mid-cancellation.

Key features of tomplay

The platform offers an extensive catalogue of scores with real-time playback synchronisation, adjustable tempo controls for gradual learning, looping tools to repeat difficult passages, and annotation features to mark your progress. Access depends on how you subscribed: directly through Tomplay's website, or via the Apple App Store or Google Play Store. This matters when you cancel, because each method has its own cancellation process.

Your consumer rights in new zealand

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993, which gives you specific rights even when you cancel a digital service subscription.

Consumer guarantees act protection

The Consumer Guarantees Act applies to digital services, including music platforms like Tomplay. The key principle is that services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Tomplay fails to deliver what you paid for-say, the app crashes frequently or the audio synchronisation doesn't work-you have grounds to request a refund or partial refund, even if Tomplay's terms claim payments are "final."

Tomplay's standard terms state that payments are non-refundable once the service has been accessed, but this restriction cannot override your statutory rights under the Consumer Guarantees Act. If the service is defective or unfit for purpose, you can challenge that "no refund" clause.

Cooling-off period for app store purchases

If you subscribed through the Apple App Store or Google Play, you have a 14-day cooling-off period from purchase to cancel and request a refund, provided you haven't accessed the service. Once you've used Tomplay, that window closes, and refunds depend on Apple's or Google's discretionary policies, not Tomplay's terms. Apple and Google are often more flexible than Tomplay itself when it comes to refunding digital services.

Escalation point: commerce commission

If Tomplay refuses to honour your consumer rights or mishandles your cancellation, you can escalate to the Commerce Commission, New Zealand's consumer authority. Stopee recommends documenting all communications with Tomplay before you escalate-screenshots of error messages, billing issues, or unresponsive support are valuable evidence.

How to cancel tomplay: step-by-step for each platform

Your cancellation path depends on where you subscribed-the Tomplay website, Google Play, or the Apple App Store-because each platform handles billing and account management separately.

Cancel tomplay via the website

If you subscribed directly through Tomplay's website and pay by credit card or bank transfer, follow these steps to cancel your subscription.

1. Visit tomplay.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot your password?" and reset it first.
2. Click your account name or profile icon in the top-right corner and select My Account or Account Settings.
   • On mobile, this may appear as a hamburger menu (three lines) in the top-left or bottom-right.
3. Locate the Subscriptions or My Subscription section.
   • Look for a link labelled "Manage my subscription," "Billing," or "Subscription plan."
4. Click Cancel subscription or Manage next to your active plan.
   • Tomplay will ask you to confirm-be sure you're cancelling the right subscription if you have multiple.
5. Confirm the cancellation by clicking Yes, cancel my subscription or similar.
   • You'll receive an email confirmation immediately; save this email as proof of cancellation.
6. Verify cancellation by returning to My Account and checking that your subscription status now shows as Cancelled or Expires on [date].
   • Pro tip: Screenshot this final status. You may need it if a charge appears on your card by mistake.

What happens next: Your access continues until the end of your current billing period. After that date, the app will no longer let you download new scores or access playable content unless you resubscribe.

Cancel tomplay via google play (Android)

If you subscribed through Google Play on your Android phone or tablet, you must cancel through Google Play-cancelling via Tomplay's website won't stop your subscription or charges.

1. Open the Google Play Store app on your Android device.
   • On some devices, you may also access this via a web browser at play.google.com.
2. Tap your profile icon in the top-right corner and select Manage my Google Play or Payments and subscriptions.
   • On web: click your profile picture, then go to "Payments and subscriptions."
3. Tap Subscriptions (you'll see a list of all active subscriptions).
   • If you don't see Subscriptions, tap "Manage my Google Play" first, then look for a Subscriptions menu.
4. Find and tap Tomplay in the list.
   • Scroll down if Tomplay isn't visible at the top.
5. Tap Cancel subscription.
   • Google will ask why you're cancelling; you don't have to explain, but feedback helps Google improve the service.
6. Confirm by tapping Yes, cancel or Continue to cancellation.
   • You'll receive a confirmation email from Google Play immediately.

Important: Google Play handles all billing and refunds for App Store subscriptions. If you cancel mid-cycle, Google's refund policy (not Tomplay's) determines whether you get money back. Google typically does not refund unused subscription time, but you can request a refund within 48 hours of the charge if you provide a reason.

Cancel tomplay via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you manage and cancel the subscription through Apple's settings, not through Tomplay's app or website.

1. Open Settings on your iPhone or iPad.
   • On iOS 15.1 or later, Settings appears as a grey gear icon.
2. Tap your name or Apple ID profile at the very top of Settings.
   • You may need to scroll to the top to see this option.
3. Select Subscriptions.
   • This shows all your active App Store subscriptions.
4. Find and tap Tomplay in the list.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap Cancel Subscription or Edit Subscription then Cancel.
   • Apple will show you when your access ends and when your next charge would have been.
6. Confirm the cancellation by tapping Confirm or Stop Subscription.
   • You'll see a final screen confirming your subscription ends on a specific date; take a screenshot.

Refund note: Apple handles refunds for App Store purchases. You have 14 days from purchase to request a refund, even if you've used the service. After 14 days, refunds are at Apple's discretion. To request a refund, go to Settings > Your Name > Media & Purchases > Purchase History, find the Tomplay charge, and tap Report a Problem.

What happens after you cancel tomplay

Cancellation feels final, but there's a grace period during which your service still works-and a few things you should watch for once that period ends.

Your access during the notice period

When you cancel Tomplay via the website, your subscription remains active until the end of your current billing cycle. If your next charge date is 15 January 2025, you'll keep full access (playable scores, downloads, interactive features) until 14 January 2025. On 15 January, the service locks you out unless you resubscribe.

For App Store and Google Play subscriptions, the same rule applies: you retain access until the end of the billing period you've already paid for.

Downloaded scores and cached content

User reports suggest that downloaded or cached Tomplay scores may become unplayable after your subscription expires, depending on how the app handles licensing. Stopee recommends taking screenshots or PDF copies of any scores you've annotated or customised during your subscription, just in case. Once your access ends, those files may be locked to the app's DRM protection.

Account data and reactivation

Tomplay keeps your account data (practice history, annotations, bookmarks) for at least 12 months after cancellation. If you decide to resubscribe later, your library and history may still be there. However, if you want to delete your account entirely-for privacy or data protection reasons-contact Tomplay support to request a full account deletion. Stopee advises doing this in writing (email) so you have a record.

Refund policy and your options

Refunds are where many Tomplay cancellations go wrong, so Stopee has broken down exactly what you can expect.

Tomplay's standard refund stance

Tomplay's terms state that all payments are final and non-refundable once the service has been accessed. The company does not offer pro-rated refunds for unused time-if you cancel mid-cycle, you lose the remainder of that billing period's fees.

However, this "no refund" policy is not absolute. Consumer protection law in New Zealand can override it if the service is faulty, doesn't match the description, or fails to meet the quality standards outlined in the Consumer Guarantees Act.

14-day trial cancellation (yearly plans)

Tomplay offers a 14-day free trial for yearly subscriptions. If you cancel during the trial-before the 14 days end-you won't be charged at all. This is the easiest refund scenario: you simply cancel within the trial window and walk away free.

Warning: Mark your calendar. If the trial ends on a Sunday and you forget to cancel by midnight that day, your card will be charged for the full year on Monday morning. The charge is then final under Tomplay's policy.

App store and google play refunds

If you subscribed through the Apple App Store, you can request a refund within 14 days of purchase through Apple, even if you've used Tomplay. Apple is often more accommodating than Tomplay's stated policy.

For Google Play: you have 48 hours from purchase to request a refund, and you'll need a reason. After 48 hours, refunds are unlikely but not impossible-contact Google Play support with a detailed explanation of why the service didn't meet your expectations.

Pro tip: If Tomplay isn't working properly (crashes, audio sync fails, content is unavailable), document the problem with screenshots and timestamps. Use this evidence when requesting a refund from Apple or Google. They're more likely to approve refunds for defective services.

Escalation: when tomplay refuses

If Tomplay refuses a refund you believe you're entitled to under the Consumer Guarantees Act, you have recourse. Contact the Commerce Commission or file a formal dispute with your bank's chargeback department. Stopee recommends keeping all emails, cancellation confirmations, and evidence of service failure.

Tomplay pricing in new zealand

Here's an overview of Tomplay's subscription options and what they cost.

Stopee recommends checking Tomplay's website directly for current NZD pricing, as rates change and regional pricing varies. The yearly plan typically offers better value if you're committed to regular practice, but the monthly option is safer if you're unsure.

Common mistakes when cancelling tomplay

Cancelling feels simple, but a few missteps can cost you money or leave you stranded. We've heard from frustrated musicians who've made these errors, and we want you to avoid them.

Mistake 1: cancelling in the app but not in your account settings

Some users delete the Tomplay app from their phone and assume they're cancelled. You're not. The app deletion doesn't touch your subscription or billing. Your card will still be charged on the renewal date because the subscription exists on Tomplay's server, not on your device.

Fix: Always cancel through My Account on the Tomplay website (or via Apple/Google settings if that's where you subscribed). Only delete the app after you've confirmed cancellation in your account settings.

Mistake 2: missing the free trial deadline

The 14-day trial for yearly plans auto-converts to a paid subscription if you don't cancel by midnight on day 14. Many users assume they have until end-of-business or the next morning. They don't. Tomplay charges at 00:00 (midnight) on day 15.

Fix: Set a phone reminder for day 12 or 13. Cancel at least 24 hours before the trial ends. Don't wait until the last minute.

Mistake 3: forgetting to save your cancellation confirmation

You cancel, see a "success" message, and move on. Three weeks later, a charge appears. You panic and email Tomplay-but you can't prove you cancelled because you didn't save the confirmation email.

Fix: Immediately after you see the cancellation confirmation screen, take a screenshot AND wait for the confirmation email. Save both. Stopee recommends creating a folder on your phone called "Cancellations" and archiving every confirmation you receive.

Mistake 4: cancelling the wrong subscription

If you have a monthly and a yearly plan, or you subscribe on both the app and the website, you might cancel one and miss the other. The hidden subscription keeps charging.

Fix: Before you cancel, go to My Account and list every active subscription. If you see more than one, cancel each one separately. Then check again 48 hours later to confirm all are inactive.

Mistake 5: not checking the refund policy before you subscribe

This one applies after the fact, but Stopee wants you to know it for your next subscription: read the refund terms before you pay. Tomplay's no-refund policy is clearly stated, so if you're wavering, try the free trial first rather than jumping straight to a paid plan.

Before you cancel: checklist and alternatives

Stopee believes cancellation should be your last resort. Before you go, consider whether you've explored all your options-or whether a pause might serve you better.

Questions to ask yourself

• Have you used Tomplay regularly, or have you just let it sit unused? (If unused, you might be missing out on a service that could help you learn.)
• Is the cost the issue? Have you looked for discount codes, or asked Tomplay support for a pause option?
• Is there a specific feature or limitation that's bothering you? Tomplay support might have a workaround.
• Are you switching to a competing service? Research it fully before you cancel-you might find Tomplay is better value.
• Do you have any remaining free trial days? Use them to explore more before you cancel.

Alternatives to cancellation

Before you cancel, consider these options:

• Pause your subscription: Contact Tomplay support and ask if they offer a pause or freeze option. Some companies will suspend billing for 30-90 days without cancelling your account.
• Switch to monthly: If you're on a yearly plan and struggling with cost, cancel the yearly and switch to monthly. This gives you more flexibility and lower upfront cost.
• Explore free or low-cost alternatives: Musictheory.net, YouTube tutorials, and your music teacher might offer what you need without a subscription fee.
• Contact support about discounts: Tomplay sometimes offers discounts to returning customers. A quick email might save your subscription.

Key takeaways: your cancellation checklist

Use this final checklist to ensure your cancellation goes smoothly and you protect your refund rights.

Final thoughts and getting help

Cancelling Tomplay is straightforward if you follow the right path for your subscription type and save your confirmation. The trickiest part is knowing your consumer rights-and Stopee has covered those so you're protected if something goes wrong.

If Tomplay refuses to honour a refund or stop charging you, don't accept it as final. You have leverage: the Consumer Guarantees Act, your bank's chargeback process, and the Commerce Commission as your escalation point. Document everything, stay calm, and escalate if needed.

For years, Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover wrongful charges, and understand their rights. Whether you're leaving Tomplay permanently or just taking a break, we're here to make sure the process is clear, fair, and in your favour. Visit stopee.com to explore your options and access more detailed guides on subscription cancellation across all major services.

Contact information for tomplay

How to reach tomplay support

Tomplay is headquartered in Geneva, Switzerland. For cancellation support or account inquiries, contact:

• Email: Check tomplay.com/contact for the current support email address
• Help centre: https://tomplay.zendesk.com/hc/en-us (subscription management and troubleshooting)
• In-app support: Many issues can be reported directly from within the Tomplay app menu

New Zealand consumers with unresolved disputes can escalate to the Commerce Commission at https://www.commissioncommerce.govt.nz or by calling the consumer hotline. Stopee always recommends trying Tomplay support first, then escalating only if they refuse to respond within 14 days or deny your rights under the Consumer Guarantees Act.