Manage Fitify

How to cancel fitify and reclaim your money: a step-by-step guide for irish subscribers

What is fitify and why you might want to cancel

Fitify is a digital fitness app that delivers guided workouts, personalised training plans, and an extensive exercise library designed for people who train at home or in the gym. The service runs on a subscription model with monthly and annual options, marketed as a flexible coach that adapts to your goals, equipment, and available time. If you've signed up and now find yourself wanting out, you're not alone-and Stopee is here to walk you through every step of the cancellation process.

Understanding fitify's subscription plans

Fitify offers several subscription tiers to suit different needs and budgets. You'll typically find monthly plans for flexibility and annual plans that offer better value over 12 months. The app also promotes a "Pro" tier with extra features, sometimes bundled with promotional pricing or trial periods. Exact euro amounts vary depending on whether you subscribe through the Apple App Store, Google Play, or Fitify's own website, but Irish consumers should expect to see regional pricing applied at checkout.

Why irish consumers cancel fitify

People cancel fitness subscriptions for legitimate reasons. Your schedule may have changed, the workout style may no longer match your preferences, you might have found an alternative service that fits better, or unexpected recurring charges may have caught you off guard. At Stopee, we've found that the most common frustration isn't the app itself-it's the cancellation process feeling deliberately obscured or the difficulty in stopping unwanted renewals before they charge your card again.

Your consumer rights under irish law

Ireland's Consumer Rights Act 2015 (as amended) gives you strong protections when you cancel a digital subscription service like Fitify. Understanding these rights is your most powerful tool.

Distance selling and cancellation rights

When you subscribe to Fitify through a website or app, you are making a distance purchase. This means you have a statutory 14-day cooling-off period from the date you subscribe, during which you can cancel without giving a reason and request a full refund. This right applies even if you've already used the service-the law assumes you need time to evaluate what you've bought.

Important: Your 14-day window starts on the day you subscribe, not the day your first charge goes through. If you signed up on a Monday, your deadline is midnight 14 days later, even if payment hasn't been processed yet.

Automatic renewal and unfair contract terms

Irish consumer law also requires that companies like Fitify make it crystal clear before you pay that your subscription will renew automatically. The company must obtain explicit consent from you-not just hiding consent in small print. If Fitify has charged you for a renewal you didn't clearly agree to, or if the renewal terms weren't obvious at sign-up, you may be entitled to a refund under unfair contract terms rules.

Pro tip: Keep screenshots of the subscription screen you saw when you signed up. If Fitify's renewal terms weren't prominent or clearly stated, this evidence strengthens your case for a refund.

How to cancel fitify: methods and step-by-step instructions

Fitify allows cancellation through multiple channels depending on where you subscribed. The method you use matters because each has different timelines and documentation trails. Let Stopee guide you through each option so you pick the fastest route.

Cancelling through the fitify app or website

If you subscribed directly through Fitify's website or app, you can cancel your subscription within the app's account settings. This is usually the quickest method.

1. Open the Fitify app and log in with your account credentials.
   • If you're accessing via web, go to your account or settings page.
2. Navigate to "Settings" or "Account" (usually found in the menu or profile icon).
   • Look for "Subscription," "Billing," or "Manage Subscription."
3. Select "View Active Subscription" or similar option.
   • This will show your current plan, next billing date, and cancellation button.
4. Tap or click "Cancel subscription."
   • Fitify may ask you why you're leaving. This is optional-you can skip or provide feedback.
5. Confirm the cancellation.
   • You should see a confirmation message immediately and receive a confirmation email within minutes.
6. Save or screenshot the confirmation email and reference number.
   • This is your proof of cancellation. Do not delete it.

Timeline: Your access stops immediately or at the end of your current billing period, depending on Fitify's policy (they will confirm this in the cancellation screen). Monthly subscriptions usually end within 1-2 business days; annual plans may stop immediately or at renewal.

Cancelling via email

If the app cancellation option doesn't work or you need a documented paper trail, you can email Fitify directly. This method creates a written record that protects you if disputes arise later.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request."
   • Use a professional, clear tone-this is a formal request, not a complaint.
2. In the email body, include:
   • Your full name (as it appears on your Fitify account)
   • Your email address registered with Fitify
   • Your account or order number (you can find this in the app under "Billing History" or in your confirmation emails)
   • The date you subscribed (approximate is fine)
   • Your subscription plan (monthly, annual, Pro, etc.)
   • A clear statement: "I request immediate cancellation of my Fitify subscription, effective today."
3. Send the email from the same email address linked to your Fitify account.
   • This makes it easier for Fitify to verify who you are.
4. Save a copy of your sent email.
   • Forward it to yourself or archive it in a folder marked "Subscriptions."
5. Wait for a response within 5 working days.
   • Fitify should acknowledge your request and confirm the cancellation date.
6. If you don't hear back within one week, escalate (see "If Fitify refuses to cancel" below).
   • Stopee recommends a follow-up email or contact with the company's customer service team.

Warning: Email cancellation can be slower than in-app, but it leaves a clear record. If Fitify later claims you never cancelled, your email receipt proves otherwise.

Cancelling app store subscriptions (Apple or google)

If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through Fitify directly. App store subscriptions are managed separately from the app itself.

For Apple App Store (iPhone or iPad):

1. Open the "Settings" app on your device.
   • Do not open the Fitify app.
2. Tap your name at the top of Settings.
   • Then select "Subscriptions."
3. Find "Fitify" in your active subscriptions list.
   • If it doesn't appear, it may already be cancelled.
4. Tap "Fitify," then tap "Cancel Subscription."
   • Apple will ask you to confirm and may offer a discounted renewal-ignore this.
5. Confirm the cancellation.
   • You'll see a screen saying your subscription ends on [date]. Screenshot this.

For Google Play Store (Android):

1. Open the "Google Play Store" app.
   • Tap your profile icon (top right) and select "Payments and subscriptions."
2. Tap "Subscriptions."
   • You'll see a list of all active subscriptions.
3. Select "Fitify" from the list.
   • If it doesn't appear, it may already be cancelled.
4. Tap "Cancel subscription" and confirm.
   • Google will show you the date your access ends.
5. Take a screenshot of the cancellation confirmation.
   • Google sends a confirmation email automatically.

Pro tip: App store cancellations process faster (usually within hours), but the refund policy depends on whether you're within Apple's or Google's 14-day window. If you subscribed recently, you're likely eligible for a full refund even if you've used the service.

What happens after you cancel fitify

Knowing what comes next helps you spot problems before they escalate. Here's the typical timeline and what you should watch for.

Immediate and short-term changes

Once you cancel, Fitify will stop all future charges. However, your access might continue until the end of your current billing period. For example, if you have a monthly subscription and you cancel on the 10th of the month, you may retain access until the end of that month. This is standard practice and not a problem-you're getting the service you paid for.

You should receive a cancellation confirmation email within minutes (if you cancelled in-app or via app store) or within 24 hours (if you emailed Fitify). Check this email carefully. It should state your cancellation date and when your access ends. If it doesn't include these details, reply asking for clarification.

Monitoring your bank statements

After cancellation, watch your bank account and app store billing for the next 30 days. Most companies stop charging immediately, but a small percentage process one final renewal before they register the cancellation. If you spot an unexpected charge, act quickly-your bank will honour refund requests more readily if you report them within 8 weeks of the charge.

At Stopee, we recommend setting a phone reminder for your old renewal date. If no charge appears, you're clear. If a charge does appear, you have documented proof that you cancelled, which gives you leverage when you dispute it.

Refunds and getting your money back

Your eligibility for a refund depends on when you cancelled and which subscription tier you're on. Irish consumer law is your strongest ally here.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of subscribing, you are entitled to a full refund of all charges, regardless of how much you've used Fitify. The law assumes you need this time to decide if the service meets your needs. Fitify must process this refund within 14 days of receiving your cancellation request.

To claim this refund, send an email to [email protected] with the subject "Refund Request-14-Day Cooling-Off Period" and include:

• Your subscription start date
• Today's date (to prove you're within 14 days)
• The amount charged
• A statement: "I am exercising my right to cancel and request a full refund under the Consumer Rights Act 2015."

Refunds after the 14-day period

After 14 days, you are still entitled to cancel, but refunds are not automatic. However, you may still be eligible to recover money if:

• You were charged for a renewal you didn't agree to.
• Fitify's renewal terms were not clearly stated at sign-up.
• You cancelled before your billing cycle ended, but Fitify charged you anyway.
• You received a faulty or incomplete service (e.g., the app crashes frequently or doesn't work as described).

In these cases, contact Fitify's customer service team with evidence (screenshots, emails, transaction records) and ask for a partial or full refund. If they refuse, you can escalate to your bank or the office of the Director of Consumer Protection.

Pro tip: Partial refunds are negotiable. If you've used the service for 9 months of a 12-month annual subscription, Fitify may refund the unused 3 months. It's worth asking, especially if you have a valid reason for cancellation.

Common mistakes people make when cancelling fitify

Cancelling a subscription sounds simple, but small missteps can cost you money or time. You're not alone if you've made one of these-Stopee helps thousands of consumers avoid them every month.

Mistake 1: cancelling only through email without checking the app

If you subscribed through an app store (Apple or Google), cancelling via email to Fitify won't stop the charges. The app store will keep billing you because the subscription is managed by Apple or Google, not Fitify. Always cancel where you subscribed. If you're unsure, cancel in three places: the Fitify app, your app store settings, and send a confirmation email.

Mistake 2: confusing "pause" with "cancel"

Some fitness apps offer the option to pause your subscription for a month or two instead of cancelling outright. Pausing usually keeps your subscription active and will resume automatic billing. If you want to stop paying altogether, you must cancel, not pause.

Mistake 3: not saving cancellation confirmation

Screenshots and confirmation emails are your insurance policy. If Fitify charges you after you cancelled, a dated confirmation email is proof you acted in good faith. Without it, a dispute becomes your word against theirs. Save everything.

Mistake 4: deleting the app without cancelling

Removing the Fitify app from your phone does not cancel your subscription. The app and the subscription are separate. You must go through your account settings or app store to cancel. Deleting the app only stops you from receiving notifications-the charges keep coming.

Mistake 5: ignoring refund eligibility within 14 days

Many people assume they lose the right to a refund the moment they open the app. This is false. You have 14 days to cancel and reclaim your money, full stop. If Fitify tries to tell you otherwise, you have Irish consumer law on your side.

What to do if fitify refuses to cancel or keeps charging you

If you've followed every step and Fitify still refuses to cancel or continues billing you after cancellation, escalation is your next move. You have formal avenues for complaint, and Stopee recommends using them.

Step 1: escalate within fitify

Send a formal written complaint to Fitify's customer service team. Email [email protected] with the subject "Formal Complaint: Subscription Cancellation" and include:

• All previous cancellation requests (dates and methods)
• Proof of cancellation (emails, screenshots, confirmation reference numbers)
• Evidence of unwanted charges (bank statements or app store receipts)
• The amount owed and the date of each incorrect charge
• A clear demand: "I request an immediate refund of EUR [amount] and confirmation that my subscription has been permanently cancelled."
• A deadline: "Please respond within 14 days."

Step 2: file a complaint with your bank

Contact your bank or credit card provider and report the unwanted charges as a dispute. Your bank can reverse charges up to 8 weeks after they appear on your statement (longer in some cases). Provide the bank with:

• Your cancellation proof
• Fitify's refusal email (if you have one)
• The transaction reference from your statement

Your bank is obliged to investigate and can refund you while the investigation is ongoing.

Step 3: contact the director of consumer protection

Ireland's office of the Director of Consumer Protection (part of the Competition and Consumer Protection Commission) handles complaints about unfair contract terms and subscription disputes. You can file a complaint online or by post if Fitify refuses to resolve the issue and your bank declines the chargeback.

Contact details: Visit the CCPC website (ccpc.ie) or call 01 402 5555 during business hours. Provide your complaint details, evidence of cancellation, and proof of your attempts to resolve the issue with Fitify.

Stopee strongly recommends keeping detailed records throughout this process. The stronger your evidence, the faster regulators can act.

Fitify cancellation checklist

Use this checklist to ensure you've covered every step and nothing slips through the cracks.

Should you keep or cancel fitify: a comparison

Before you cancel, consider whether this service still delivers value. Use this comparison to help decide.

How stopee helps you cancel with confidence

Cancelling a subscription should be straightforward, yet companies often make it deliberately difficult to retain customers. Stopee exists to simplify that process and empower you to take back control of your money and your time. We've helped thousands of consumers cancel Fitify and dozens of other subscriptions, using the exact step-by-step methods outlined above. Whether you're cancelling because your needs have changed, your budget demands it, or you've found a better option, Stopee is your trusted guide-keeping you informed, protecting your rights, and ensuring you get every euro you're entitled to.

Irish consumer law is on your side. Your 14-day cooling-off period is non-negotiable. Your cancellation request deserves a response. And if Fitify won't cooperate, the Director of Consumer Protection will. Use the Stopee guide above to cancel with confidence, then monitor your statements to ensure the charges stop. If problems arise, return to the escalation section and act decisively. You've got this, and Stopee has got your back.

Fitify contact for cancellation: [email protected]