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Fitify

Manage Fitify

What you don't know !

Silent Waste

84%

of people lose money every month on unused services

Lack of Transparency

60%

of users feel lost facing cancellation terms

Budget Illusion

82%

of consumers underestimate the cost of their automatic withdrawals

Fear of Commitment

44%

of subscribers have experienced a 'commercial trap' experience

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Cancel Fitify: The Right Way

How to cancel Fitify and stop recurring charges in malaysia

What is Fitify and why malaysians sign up

Fitify is a freemium fitness app that operates on a subscription model, not a one-time purchase. You can use the basic free version for simple workouts, but to unlock premium features like personalised training plans and advanced workout libraries, you upgrade to Fitify Pro. The subscription renews monthly or annually, and charges hit your card automatically each billing cycle.

The problem most Malaysian users face is simple: they download the app thinking they are just trying a free fitness tool, then weeks later discover a recurring charge on their bank statement. By that point, many people are frustrated and unsure where to cancel. Stopee exists to cut through that confusion and show you exactly how to take back control.

How Fitify pro works and what you pay for

Fitify Pro unlocks premium workout content, personalised fitness coaching features, and full access to the app's library of routines. You can choose between a monthly subscription or an annual plan, depending on your budget and commitment level. Neither plan is locked in, and you can cancel at any time-though the timing matters for your refund eligibility.

When you cancel, your Pro access remains active until the end of your current billing period. After that date, your account reverts to the free version, and you lose access to premium features. That is why taking screenshots of your plan details and renewal date before you cancel is essential.

Where Fitify operates and support availability in malaysia

Fitify is available to download in Malaysia through Google Play and the App Store. However, the company has no registered local office in Malaysia-its registered address is in Prague, Czech Republic. This means all customer support is handled online through their support portal and email, with no Malaysia-based phone line or physical office to visit.

Your subscription billing and cancellation are managed either through the Fitify app itself or through your app store account (Google Play or Apple). This dual pathway is important to understand, because cancelling in the wrong place leaves your subscription active and your money still flowing out each month.

FAQ

Fitify is a fitness app that offers a freemium model, allowing users to access a basic version for free and upgrade to Fitify Pro for additional features.

To check your subscription plan, open your Fitify account, navigate to the subscription area, and confirm whether you are on a monthly or annual plan.

Yes, if you subscribed through Google Play, you can cancel your Fitify subscription by going to Payments and subscriptions in the Google Play app.

Before cancelling, take screenshots of your current plan, renewal date, and payment method. Also, save any workout history you want to keep.

After cancelling, check your subscription status in the app or your Google Play account to ensure it shows an end date instead of the next renewal charge.

This letter is also available in other countries