Manage Fitify

How to cancel fitify and avoid hidden charges in the philippines

What fitify is and why you might want to cancel

Fitify is a fitness app that gives you access to guided workouts, training plans, and exercise routines you can do at home or in a gym. The app charges you a recurring subscription fee to unlock premium features and full access to its workout library.

Many Filipinos sign up for Fitify expecting a complete fitness experience, but some discover the app doesn't match their expectations after the first charge hits their card. Whether you've decided the workouts aren't right for you, you're switching to another fitness platform, or you simply need to cut back on subscriptions, knowing how to cancel Fitify properly will protect you from unwanted charges and help you reclaim control of your spending.

The fitify subscription model explained

Fitify operates on an automatic renewal system, which means your subscription charges you repeatedly until you deliberately cancel it. The app offers four payment options in Philippine pesos:

The lifetime plan is the only option that doesn't renew, but it requires a larger upfront payment. If you select any of the recurring plans (weekly, monthly, or yearly), the charge repeats automatically on your renewal date unless you cancel beforehand. Fitify clearly states in its terms that cancellation must happen before your billing date to avoid the next charge, and the company does not issue refunds for any unused portion of your subscription period.

Common reasons why people cancel fitify

Users cancel Fitify for several practical reasons. Some find that the app lacks video demonstrations and relies heavily on a stopwatch timer, leaving them wanting more detailed guidance. Others subscribe to a free trial, discover the service isn't a good fit, and realize they need to cancel quickly to escape the charge.

Budget constraints also drive cancellations, especially in the Philippines where multiple subscriptions add up fast. If you're paying ₱999.00 monthly for Fitify alongside other apps and services, canceling one subscription can free up real money each month. Whatever your reason, Stopee understands that taking back control of your subscriptions is important, and we're here to walk you through each step.

Your consumer rights and protections in the philippines

Filipino consumers have legal protections that apply to subscription services like Fitify, and knowing these rights empowers you during the cancellation process.

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) requires that any business selling goods or services must be honest about what they're selling, give you clear information before you pay, and honor your right to cancel. This law applies to Fitify, even though the company is based in Europe, because you are making the purchase in the Philippines using Philippine pesos.

Under this law, Fitify must clearly disclose that subscriptions renew automatically, state the exact renewal date and amount before charging you, and provide you with a straightforward way to cancel. If Fitify charges you after you've requested cancellation, or if the company makes it deliberately difficult to cancel, that violates your consumer protection rights.

Additionally, if Fitify fails to deliver the service as described (for example, if the app is broken or doesn't have the features promised), you have grounds to request a refund under consumer protection law. Stopee has helped thousands of consumers in the Philippines invoke these rights when companies refuse to listen to cancellation requests.

What to do if fitify refuses to cancel or keeps charging

If Fitify's customer support ignores your cancellation email, charges you after you cancel, or claims your cancellation never arrived, you can escalate your complaint to the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act of the Philippines and can compel businesses to issue refunds or correct billing errors.

To file a complaint with the DTI, gather your evidence: screenshots of your cancellation request, email replies from Fitify, your billing statements, and transaction receipts. The DTI accepts complaints online through its consumer complaint system, and you do not need to pay any fee to file.

Step-by-step: how to cancel fitify before your next charge

Cancellation methods for Fitify depend on where you purchased the subscription, so follow the instructions that match your situation.

Cancel a fitify subscription bought on the website

If you signed up for Fitify through the company's website (gofitify.com) rather than through an app store, you must cancel by contacting the support team directly by email.

1. Log into your Fitify account on the website and record your exact subscription plan name and the next billing date. Take a screenshot so you have proof of the plan details.
2. Compose a new email to contact@fitify.io with the subject line "Subscription Cancellation Request".
3. In the email body, include:
   • The email address linked to your Fitify account
   • Your full name
   • The subscription plan you currently hold (weekly, monthly, or yearly)
   • The date and amount of your most recent charge (for example, "Charged ₱999.00 on 15 November 2024")
   • A clear statement: "I request cancellation of my Fitify subscription effective immediately."
4. Send the email and immediately save a copy for your records. Do not delete the sent email.
5. Watch for a reply from Fitify support. They should respond within 2 to 3 business days confirming your cancellation. Warning: if you don't receive confirmation within 5 business days, send a follow-up email and consider filing a DTI complaint.
6. After receiving confirmation, wait 3 to 5 days, then check your billing history (through your bank, GCash, or Maya) to ensure no new charge appears on your renewal date.

Pro tip: Fitify's support hours are Monday to Friday, 9 am to 6 pm CET (Central European Time). In the Philippines, this means you're sending emails during late afternoon or evening, so expect replies the next morning or afternoon Manila time. Plan your cancellation at least one week before your renewal date to allow time for email delays.

Cancel fitify if you subscribed through the apple app store

If you signed up for Fitify using an Apple device and your Apple ID, you must cancel through your Apple account settings. Apple handles the subscription renewal, not Fitify.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find "Fitify" in the list and tap it.
5. Tap "Cancel Subscription" or "Cancel Subscription Trial" (whichever option appears).
6. Confirm your cancellation when Apple asks you to verify.
7. You should see a message confirming "Your subscription will end on [date]". Screenshot this confirmation.

Your Fitify access remains active until that end date, after which Apple will not charge you again. If you see a charge after the confirmed end date, contact Apple Support immediately at support.apple.com and provide your screenshot proof.

Cancel fitify if you subscribed through google play

If you signed up using an Android device and your Google account, Google Play manages the subscription renewal, not Fitify directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Tap "Fitify" from the list of active subscriptions.
5. Tap "Cancel subscription".
6. Follow any prompts to confirm your cancellation.
7. Note the final billing date shown on your screen and take a screenshot.

Google Play confirms your cancellation immediately, and no further charges will occur after the date displayed. Keep your screenshot because if a charge appears after this date, you'll need it to dispute the charge with Google Play.

What happens after you cancel fitify

Understanding the timeline after cancellation prevents confusion and helps you spot any errors.

Your access and billing after cancellation

When you cancel Fitify, the subscription remains active until the end of your current billing period. If you cancel on the 10th and your renewal date is the 30th, you can still use all premium features until the 30th. After that date passes, your account reverts to free access only (if the app offers a free tier), or you lose access entirely.

Fitify does not issue refunds for the unused portion of your subscription. If you cancel a yearly plan on day one and still have 364 days remaining, you will not receive ₱1,290.00 back or a credit toward future use. This is standard for most subscription apps, but it's important to know upfront so you're not surprised.

If you cancel via an app store (Apple or Google), your access ends exactly on the date shown in the cancellation confirmation. If you cancel via email to Fitify directly, your access ends on your stated renewal date unless Fitify confirms an earlier end date in their reply.

Monitoring your bank and payment accounts

After cancellation, monitor your billing accounts for the next 30 days to ensure no unexpected charges appear. Check these places:

• Your bank account statement or mobile banking app
• Your GCash or Maya transaction history
• Your Apple ID billing history (if you paid through Apple)
• Your Google Play billing history (if you paid through Google)

If a charge appears after your confirmed cancellation date, that is a billing error, and you have the right to dispute it. Stopee recommends documenting the charge immediately with a screenshot and contacting the payment platform to initiate a refund claim.

Refunds and what to do if you're still charged

Fitify's stated policy is that no refunds are issued for unused subscription time, but certain situations qualify for exceptions.

When you might qualify for a refund

You have grounds to request a refund in these situations:

• You were charged after requesting cancellation, and Fitify failed to process your cancellation request
• You were double-charged for the same billing period
• Fitify's service was unavailable for a significant portion of your subscription period, preventing you from using the app
• You can prove that Fitify misrepresented the service (for example, claiming video workouts when none exist)
• You cancelled within a free trial period but were charged anyway

If any of these situations apply to you, Stopee recommends sending a formal refund request to contact@fitify.io that includes your evidence and a reference to the Consumer Act of the Philippines.

How to dispute a charge and recover money

First, contact Fitify directly with a written refund request. Include your account details, the specific charge date and amount, the reason the charge should not have occurred, and a clear request for a refund. Give Fitify 10 business days to respond.

If Fitify denies your refund or doesn't reply, dispute the charge through your payment method:

• Bank transfer or debit card: Contact your bank and request a chargeback. Provide your cancellation email, screenshots, and proof that the charge occurred after cancellation.
• GCash or Maya: Open the app, find the transaction, and select "Report a problem". Describe the unauthorized charge and attach your cancellation confirmation.
• Apple or Google: File a refund request through their respective support pages. Both platforms allow disputes for "unauthorized" or "accidental" charges.

Document everything: emails, screenshots, transaction IDs, and dates. These records strengthen your dispute and show the payment platform that you took reasonable steps to resolve the issue with Fitify first.

Common mistakes that delay cancellation

Cancellation seems simple, but small errors can cost you money. Stopee has seen countless users repeat the same mistakes.

Mistake 1: assuming uninstalling the app cancels your subscription

Deleting the Fitify app from your phone does not cancel your subscription. The app is just the interface; your subscription account lives on Fitify's servers (or Apple's or Google's servers). Uninstalling the app simply hides the app from your phone, but the automatic renewal continues in the background, and you'll be charged on your renewal date. Always cancel the subscription through the account settings before deleting the app.

Mistake 2: canceling in the wrong place

If you signed up through Apple, canceling through Fitify's website won't work because Apple controls the subscription. Similarly, if you signed up through Fitify's website, Apple or Google can't cancel it. Check your original receipt to confirm where you purchased, then cancel in that same location.

Mistake 3: not confirming cancellation before the renewal date

Sending a cancellation email on the 29th when your renewal is on the 30th leaves no buffer for email delays or support backlogs. Always cancel at least 5 to 7 days before your billing date to guarantee processing time. If Fitify doesn't confirm your cancellation within 2 business days, send a follow-up email immediately.

Mistake 4: losing your cancellation proof

If you don't save a screenshot or email confirmation of your cancellation, you'll struggle to prove you requested it if a charge appears later. Save everything: the confirmation email from Fitify, your screenshot of the Apple or Google cancellation, and your billing records. These documents become essential if you need to dispute a charge or file a DTI complaint.

Pre-cancellation checklist

Before you submit your cancellation request, complete these steps to protect yourself.

Why customers cancel and don't return

Reviews on Trustpilot reveal patterns in why people leave Fitify. Some users report that the app lacks video guidance and relies too heavily on a stopwatch timer, which feels impersonal compared to competitors. Others describe difficulty finding customer support or long delays in getting cancellation confirmed.

The most common complaint is that the free trial converts to a paid subscription without clear warning, catching users off-guard with an unexpected charge. If you've had a similar experience, that frustration is valid, and canceling is the right next step.

Contact information and where to escalate complaints

Fitify operates from offices in the Netherlands and Czech Republic but processes Philippine payments through UK-based infrastructure.

Fitify customer support contact details

Email: contact@fitify.io

Phone: +318 50 603 715 (Monday to Friday, 9 am to 6 pm CET)

Website: gofitify.com

Warning: there is no Philippines office or local phone number for Fitify. Email is your most reliable cancellation method, and you should expect replies during late afternoon or evening Philippine time due to the time difference.

Escalation: file a complaint with the DTI

If Fitify doesn't respond to your cancellation request or refuses to issue a refund after you've proven the charge was unauthorized, file a formal complaint with the Department of Trade and Industry (DTI) under the Consumer Act of the Philippines.

Visit the DTI consumer complaint portal at dtipangako.gov.ph, or visit your nearest DTI office to submit a complaint. You can also send a letter to the DTI Regional Office covering your province. Include copies of your cancellation emails, screenshot confirmations, billing statements, and any reply from Fitify. The DTI will investigate on your behalf at no cost to you.

Stopee has helped thousands of consumers in the Philippines resolve billing disputes by guiding them through the DTI complaint process and ensuring they understand their rights under the Consumer Act. If you feel stuck between a failed cancellation attempt and a reluctant company, the DTI is your enforcement ally.

Final summary and next steps

Canceling Fitify is straightforward if you follow the correct process for your subscription type. Whether you subscribed through Fitify's website, Apple, or Google Play, you now know exactly where to go and what information to provide. Most importantly, you understand your rights as a Philippine consumer and have the tools to escalate if Fitify fails to cancel your subscription or stops a charge.

Save this guide, gather your account details, and cancel at least one week before your renewal date. Monitor your billing accounts for 30 days afterward to confirm no surprise charges appear. If a charge does appear, use the dispute and escalation steps outlined above. Stopee is here to support you every step of the way, whether you need clarity on the cancellation process or guidance on filing a DTI complaint. Your subscription dollars are yours to control, and canceling Fitify without hassle is the first step toward taking that control back.