Manage Mubi

How to cancel your MUBI subscription in ireland and reclaim control of your billing

What MUBI is and why you might want to leave

MUBI is a curated film streaming service designed for cinema enthusiasts who prefer hand-picked, arthouse, and independent films over vast commercial catalogues. The platform rotates its selection regularly, presenting a rotating "cinema" of titles alongside editorial content and a comprehensive film database. Subscribers access this curated library on a monthly or annual billing cycle, with a trial period offered to new members in most markets, including Ireland.

You might be considering cancellation for several reasons: the trial period has ended and you're not ready to commit, the selection doesn't match your taste, or you've simply decided to pause your subscription temporarily. Whatever your reason, Stopee has helped thousands of consumers understand their cancellation rights and navigate the process without unnecessary charges or complications.

Why cancellation matters in ireland

Under Irish consumer law, specifically the Consumer Rights Act 2015, you have the right to cancel your subscription within 14 days of purchase without providing a reason. After this cooling-off period, you retain the right to cancel at any time, though you may be liable for the service provided during your current billing cycle. Understanding these protections before you cancel protects you from unexpected charges and ensures you receive any refunds due to you.

Common reasons subscribers cancel

Many Irish subscribers cancel MUBI because they've completed their free trial and don't want to be charged, the curated selection no longer appeals to them, they've found alternative streaming services, or they're tightening their subscription budget. Regardless of your reason, you deserve a smooth exit process without hidden charges or confusing confirmation steps.

MUBI subscription plans and pricing in ireland

MUBI offers two primary subscription tiers in Ireland, each with different billing frequencies and cost implications.

Keep in mind that exact pricing may vary slightly, and MUBI sometimes runs regional promotions or discounted trial periods. Always verify your current plan and next billing date in your account settings before you cancel to avoid accidental charges.

Your consumer rights when cancelling MUBI in ireland

Irish law grants you specific protections when you cancel a digital service subscription, and understanding these rights strengthens your position if MUBI disputes your cancellation request.

Consumer rights act 2015 and distance selling regulations

Under the Consumer Rights Act 2015, you have a 14-day cooling-off period from the date you purchase or begin a trial subscription. During this window, you can cancel without penalty and receive a full refund. This protection applies even if you've already accessed the service during your trial period. After 14 days, you retain the right to cancel at any time, but MUBI may charge you for the service provided up to the cancellation date. However, you must cancel before your next billing date to avoid being charged for the upcoming billing cycle.

What to do if MUBI refuses your cancellation request

If MUBI fails to confirm your cancellation or continues charging you after you've submitted a cancellation request, you can escalate your complaint to the Commission for Aviation Regulation (CAR), Ireland's national ombudsman for digital services, or to your bank or payment provider for a chargeback. Stopee recommends keeping written proof of your cancellation attempt, including screenshots or email confirmations, before pursuing any formal complaint.

How to cancel your MUBI subscription step by step

MUBI allows cancellation through your online account dashboard, and the process typically takes fewer than five minutes to complete.

Cancelling MUBI on the web

1. Log in to your MUBI account using your email and password on mubi.com.
   • If you've forgotten your password, click "Forgot password" and follow the email link to reset it.
2. Navigate to your account settings by clicking your profile icon or username in the top-right corner.
   • Look for a menu option labelled "Account," "Settings," or "Profile."
3. Select the "Subscription" or "Membership" section to view your current plan and billing details.
   • This section displays your next billing date, plan type (monthly or annual), and payment method.
4. Look for a button or link labelled "Cancel Subscription," "End Membership," or "Cancel Plan."
   • Click this option immediately; do not proceed further if you're unsure.
5. MUBI will present you with a confirmation screen and may offer you a discount or trial extension to persuade you to stay.
   • Warning: Do not click "Accept offer" unless you genuinely want to continue. These retention offers are designed to prevent cancellation.
6. Confirm your cancellation by clicking "Yes, cancel" or a similar confirmation button.
   • MUBI will display a confirmation message on screen stating that your subscription has been cancelled.
7. Check your email for a cancellation confirmation from MUBI.
   • Save this email for your records. If you don't receive a confirmation within one hour, contact MUBI support immediately.

Cancelling MUBI on mobile (iOS and android apps)

If you prefer to cancel via the mobile app rather than the website, follow these steps.

1. Open the MUBI app and log in to your account if prompted.
   • Check that you're signed in to the correct account if you have multiple devices or accounts.
2. Tap the profile or settings icon (usually a person silhouette or gear icon) in the bottom-right or top-left corner.
   • This takes you to your account menu.
3. Select "Account," "Settings," or "Subscription" to view your membership details.
   • You should see your current plan, renewal date, and payment method.
4. Tap "Cancel Subscription" or "End Membership."
   • The app will ask you to confirm your decision.
5. Confirm the cancellation by tapping "Yes" or "Confirm."
   • The app will display a confirmation message and send a confirmation email to your registered address.
6. Save the confirmation message and email for your records.
   • Pro tip: Take a screenshot of the in-app confirmation to have visual proof if MUBI later disputes your cancellation.

Timeline: when your access ends and what to expect

Your MUBI access continues until the end of your current billing cycle, even after you submit a cancellation request.

What happens after you cancel

MUBI does not charge you immediately upon cancellation. Instead, your paid access remains active through your billing renewal date. For example, if you cancel on the 15th of the month but your billing date is the 1st of next month, you retain full streaming access until that renewal date arrives. Once the renewal date passes, your account is deactivated, and you lose access to the streaming library, though your account may remain visible in MUBI's system for your records.

Viewing your cancellation status

After you cancel, log back into your account and navigate to your subscription settings to confirm that your status shows "Cancelled" or "No Active Subscription." If the status still shows "Active" or "Renews on [date]" after more than two hours, contact MUBI support immediately. Stopee recommends checking this status within 24 hours of cancellation to catch any errors early.

Refunds and charges after cancellation

Understanding MUBI's refund policy protects you from unexpected charges and helps you recover funds if you've been billed in error.

Are you eligible for a refund?

If you cancel within the 14-day cooling-off period from your trial or purchase date, you're entitled to a full refund under Irish consumer law. MUBI must process this refund within 14 days of receiving your cancellation request. If you cancel after the 14-day period, you're not entitled to a refund for the current billing cycle you're in, but you won't be charged for future cycles once your cancellation takes effect.

How to request a refund if you're owed one

1. Contact MUBI support via email at support@mubi.com or through the help centre at help.mubi.com.
   • Include your full name, account email, and the date you purchased or began your trial.
2. Explain that you cancelled within the 14-day cooling-off period and request a full refund.
   • Cite the Consumer Rights Act 2015 if MUBI disputes your eligibility.
3. Provide a copy of your cancellation confirmation email as evidence.
   • If you don't have this email, describe the date and time you cancelled.
4. Wait for MUBI to respond, typically within 5 to 7 working days.
   • MUBI should confirm that your refund has been processed to your original payment method.
5. If MUBI refuses to refund you or doesn't respond within 10 working days, escalate the complaint to your bank or payment provider for a chargeback.
   • Pro tip: Contact your bank's fraud or dispute department and provide them with your cancellation confirmation and MUBI's refusal to refund.

Why you might still see a charge after cancellation

If you see a charge from MUBI after cancelling, one of three things has likely happened: you cancelled after your billing renewal date had already been processed (charges are sometimes processed a few hours before the renewal date is displayed), you accidentally reactivated your subscription, or MUBI has failed to honour your cancellation request. Check your account status first; if it shows "Cancelled," contact support immediately with your payment statement as proof of the unwanted charge.

Common mistakes to avoid when cancelling MUBI

Cancelling a subscription can feel stressful, especially when you're worried about unexpected charges. Many Irish subscribers make simple errors that complicate their cancellation, and avoiding these pitfalls ensures a clean exit.

Mistake 1: cancelling through your bank instead of the MUBI account

Some subscribers attempt to cancel by removing their payment card from their bank account or requesting their bank to block MUBI charges. This approach often backfires: MUBI treats a failed payment as a genuine payment problem rather than a cancellation request, and your account may remain active in MUBI's system while you're never notified. Always cancel directly through your MUBI account first, then monitor your account to confirm the cancellation has taken effect.

Mistake 2: not keeping proof of cancellation

If you don't save your cancellation confirmation email or screenshot, you'll have no evidence if MUBI later disputes your cancellation or charges you again. Take screenshots of your account settings before and after cancelling, and forward your cancellation confirmation email to yourself or save it in a dedicated folder. Stopee has helped countless consumers resolve billing disputes by providing clear written proof of their cancellation request.

Mistake 3: cancelling too close to your renewal date

If your billing date is tomorrow and you cancel today, MUBI may still process tomorrow's charge because the renewal has already been scheduled in their system. To avoid this, cancel at least 2 to 3 days before your renewal date. You can see your exact renewal date in your subscription settings, so check this before you cancel.

Mistake 4: assuming silence means cancellation

MUBI's account dashboard should show "Cancelled" or similar wording if your cancellation was successful. If you don't receive a confirmation email or your account still shows "Active," assume the cancellation failed and try again immediately. Don't wait until after your next billing date to investigate.

After cancellation: what you need to know

Cancelling your MUBI subscription is just the first step; managing your finances and account after cancellation helps you avoid future complications.

How long your access lasts after cancellation

Your MUBI streaming access remains active through the end of your current billing cycle. This means if you pay monthly and cancel on the 10th of the month, you can continue watching MUBI films until the 1st of the following month (or whatever your renewal date is). Use this remaining time to download any films for offline viewing if you'd like to revisit them later.

Can you reactivate your MUBI subscription later?

Yes. If you decide to return to MUBI in the future, you can log back into your account and resubscribe. MUBI may offer you a welcome-back discount or trial period if you've been inactive for several months. However, you're not obligated to return, and reactivating your account is entirely optional.

Unsubscribing from MUBI emails

After you cancel, MUBI may continue sending you marketing emails about new films, special offers, or promotions. Unsubscribe from these emails by scrolling to the bottom of any MUBI email you receive and clicking "Unsubscribe" or managing your email preferences in your account settings. This step prevents unnecessary notifications and keeps your inbox tidy.

Quick checklist for cancelling MUBI safely

Use this checklist to ensure you've completed every step and protected yourself from unexpected charges.

Comparing MUBI to alternative film streaming services

If you're cancelling MUBI because the curated selection isn't a good fit, you may want to consider alternative services that better match your viewing preferences.

Final thoughts and next steps

Cancelling MUBI in Ireland is straightforward when you follow the steps outlined above and keep written proof of your cancellation request. Your consumer rights under the Consumer Rights Act 2015 protect you from unexpected charges, and you're entitled to a refund if you cancel within 14 days of your purchase or trial start date. If MUBI refuses to honour your cancellation or continues charging you, you have the power to escalate the complaint to your bank, payment provider, or the appropriate consumer authority.

Stopee has helped thousands of consumers cancel streaming subscriptions, reclaim unwanted charges, and take control of their streaming expenses. Whether you're cancelling MUBI permanently or just pausing your subscription, your financial peace of mind matters. Keep your confirmation emails, monitor your bank statement, and don't hesitate to escalate if MUBI disputes your cancellation. Stopee is here to empower you throughout the process, from initial cancellation through to resolving any post-cancellation disputes.

Contact MUBI support if needed

If you encounter any issues during cancellation, reach out to MUBI's support team directly:

• Email: support@mubi.com
• Help centre: help.mubi.com
• Response time: Usually 5 to 7 working days

Include your account email, full name, and a clear description of your issue. If MUBI doesn't respond within 10 working days or refuses to cancel your subscription, file a complaint with the Commission for Aviation Regulation or contact your bank for a chargeback. Stopee believes you deserve a seamless cancellation experience, and these consumer protections exist to ensure you get one.