Manage Mubi

How to cancel mubi in canada and protect your streaming budget

Understanding mubi and why you might want to cancel

Mubi is a curated streaming platform that prioritizes quality over quantity, offering a rotating selection of films, original editorial content and a digital magazine. Unlike mainstream services with massive catalogues, Mubi refreshes its library regularly and appeals to cinephiles who value curation. You can access Mubi through its website, mobile apps on iOS and Android, and third-party platforms like Apple TV, Google Play, Amazon Prime Channels and Roku.

If you've subscribed and now want to cancel, you're likely experiencing one of several common scenarios: you've finished exploring the catalogue, the subscription no longer fits your viewing habits, you're managing multiple streaming expenses, or you simply want to take a break. Whatever your reason, Stopee understands that cancelling should be straightforward and stress-free.

When you should cancel mubi

You should consider cancelling if you're not watching regularly, you've exhausted the content that appeals to you, or you're tightening your subscription budget. Many Canadians underestimate how quickly streaming costs accumulate, and cancelling even one service you don't actively use frees up cash for priorities. Stopee recommends reviewing your active subscriptions every quarter to catch services you've forgotten about but are still paying for.

When you might keep your mubi subscription

Keep Mubi if you're a serious film enthusiast, you enjoy discovering indie and international cinema, or you value access to film criticism and editorial content beyond the streaming library itself. If you use it at least twice weekly, the subscription likely delivers value. However, if you're unsure, you can always cancel and resubscribe later without penalty.

Mubi subscription plans and pricing in canada

Before you cancel, understand what you're paying for and whether a different plan might suit you better.

If cost is your main concern, the annual plan saves you money compared to paying monthly. Alternatively, switching to the free tier lets you explore Mubi occasionally without commitment. However, if you're set on cancelling entirely, the steps below will guide you through each platform.

How to cancel mubi based on your subscription method

Your cancellation path depends on where you subscribed and who bills you. Stopee breaks down every scenario to ensure you cancel the right way the first time.

Cancel a mubi subscription purchased through the mubi website

If you subscribed directly through mubi.com and Mubi bills your payment method, follow these steps to cancel online:

1. Visit mubi.com and sign in with your email and password
2. Click on your profile icon or account menu (usually top-right corner)
3. Select "Account," "Settings" or "Subscription" (exact wording varies by version)
4. Locate your active subscription or membership details
5. Click "Cancel subscription" or "Cancel membership"
6. Confirm the cancellation when prompted; the system may ask why you're leaving
7. Check your email for a cancellation confirmation

Pro tip: Take a screenshot of the cancellation confirmation. You'll keep access to Mubi until the end of your current billing period, even after cancellation. Your profile, watchlist and viewing history typically remain on file for 12 months unless Mubi's policy changes.

Cancel a mubi subscription through apple app store (iPhone, iPad or apple TV)

If you subscribed through the Apple App Store, you must cancel through Apple, not Mubi. Mubi cannot stop Apple-billed renewals directly.

1. Open the App Store on your iPhone, iPad or Apple TV device
2. Tap your profile icon (bottom-right or top-right, depending on device)
3. Select "Subscriptions"
4. Find and tap "Mubi"
5. Tap "Cancel subscription" or "Cancel free trial"
6. Confirm your choice
7. Check your email for an Apple confirmation receipt

Warning: Contacting Mubi support to cancel an Apple subscription will not work. Apple controls the billing and renewal, so cancelling through Mubi's website won't stop future charges. Always cancel where you subscribed.

Cancel a mubi subscription through google play (Android)

If you're subscribed via Google Play, you manage cancellation in Google Play, not on the Mubi app or website.

1. Open Google Play on your Android device or visit play.google.com from a web browser
2. Tap your profile icon (top-right)
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and select "Mubi"
6. Tap "Cancel subscription"
7. Follow the prompts to confirm; Google will email you a receipt

Pro tip: Google Play lets you downgrade to a free tier or pause a subscription before cancelling. Review these options if you might return to Mubi later.

Cancel mubi through amazon prime channels

If Mubi is an add-on through Prime Channels, cancel it in your Amazon account, not through Mubi.

1. Visit amazon.ca and sign in
2. Go to "Your Account" and select "Prime Membership"
3. Scroll to "Prime Video Channels"
4. Find Mubi in your active channels list
5. Click "Edit" or the settings icon next to Mubi
6. Select "Cancel Channel"
7. Confirm the cancellation

You keep access until your current billing cycle ends. Amazon will send a confirmation email.

Cancel mubi through roku

If you subscribed to Mubi through your Roku device, manage cancellation in your Roku account.

1. Visit roku.com and sign into your Roku account
2. Navigate to "My Subscriptions" or "Account" settings
3. Locate Mubi in your active subscriptions list
4. Select "Cancel Subscription" or "Cancel Channel"
5. Confirm your request

Alternatively, on your Roku device, go to Settings, access your subscriptions menu and cancel directly there. Either method works equally well.

Cancel mubi by postal mail

If you prefer to cancel in writing or if you encounter technical difficulties, you can send a registered letter to Mubi's Italian office:

1. Prepare a formal cancellation letter that includes your full name, account email and request to cancel your subscription effective immediately
2. Send it via registered mail (raccomandata A/R in Italian postal terms, or Xpresspost with signature confirmation in Canada) to:
   
   MUBI
   Via Tuscolana, 1055
   00173 Roma
   Italy
3. Keep all proof of mailing and delivery for your records
4. Allow 7-14 business days for processing after Mubi receives your letter

Warning: Postal cancellation is slower and harder to verify than online methods. Use this option only if online cancellation fails or if you need a formal written record for dispute purposes.

What happens after you cancel mubi

Cancellation doesn't mean instant loss of access. Understanding your post-cancellation timeline helps you plan your viewing and avoid surprises.

Your access timeline after cancellation

When you cancel successfully, you retain full access to Mubi until the end of your current billing period. For example, if you're on a monthly plan and cancel on the 15th of a 30-day month, you can watch until the 30th. After that date, the account locks and you cannot stream new content.

Your profile, watchlist and viewing history typically remain stored in Mubi's system for up to 12 months, meaning you can log back in later and your data is still there if you resubscribe. However, Stopee recommends confirming Mubi's data retention policy if your account contains personal information you want removed immediately.

What you lose immediately

Once your subscription expires, you lose access to all premium streaming content, editorial articles, and the digital magazine. You drop to a free-tier account (if Mubi offers one) or have no access at all, depending on the service's structure. You cannot download films for offline viewing once the subscription ends.

Will you get a refund after cancelling mubi?

Mubi's standard policy is non-refundable subscriptions. However, Canadian consumer protection laws create important exceptions that Stopee wants you to know about.

Mubi's refund policy

According to Mubi's Terms of Service, subscription payments are non-refundable and you receive no credits or refunds for partially used billing periods. This applies whether you cancel on day 1 or day 30 of your monthly subscription. Mubi makes rare exceptions only at its sole discretion or when required by law.

Your rights under canadian consumer protection law

Canada's Consumer Protection Act and provincial equivalents (like Ontario's Consumer Protection Act) allow you to cancel subscriptions and request refunds in specific situations:

• 14-day cooling-off period: If you subscribed online and are a consumer, you typically have 14 days to cancel and request a full refund without reason in most provinces
• Unauthorized charges: If Mubi charged you without clear consent, you can dispute the charge with your bank or credit card issuer
• Service not as advertised: If Mubi's service is materially different from what was promised, you may have grounds for a refund
• Recurring billing violations: If Mubi did not clearly disclose renewal terms or failed to obtain consent, you can appeal to your provincial regulator

Pro tip: If you believe you qualify for a refund, contact Mubi support first and reference the relevant consumer protection law in your province. Many companies will refund if you cite the law clearly. If Mubi refuses, escalate to your province's consumer protection authority. Stopee encourages you to document every interaction with screenshots.

Requesting a refund from mubi

Contact Mubi support through their Help Centre and explain your situation. Mention if you fall within the 14-day cooling-off period, if you were charged in error, or if the service failed. Provide your account email, subscription date and the charge date. Allow 5-10 business days for a response.

Common mistakes to avoid when cancelling mubi

Cancelling a subscription sounds simple, but small errors lead to ongoing charges and frustration. We've seen countless customers cancel in the wrong place and discover surprise charges months later.

Mistake 1: cancelling the app instead of the subscription

Deleting the Mubi app from your phone does not cancel your subscription. Your account remains active and charges continue. Always cancel the subscription itself through Account settings before deleting the app.

Mistake 2: cancelling through the wrong platform

If you subscribed through Apple, trying to cancel on the Mubi website will not work. The billing relationship is with Apple, not Mubi. Always cancel where you subscribed. This is the single most common mistake Stopee's customers report.

Mistake 3: not confirming cancellation

Take a screenshot of your cancellation confirmation or save the confirmation email. If you see a future charge, proof of cancellation protects you during a dispute. Without it, you're relying on Mubi's records alone.

Mistake 4: cancelling too late in your billing cycle

If you cancel mid-cycle, you lose access on the renewal date, not immediately. Check your exact renewal date before cancelling so you use your full paid period. You cannot request a prorated refund for days left in the month.

Mistake 5: forgetting to remove saved payment methods

After cancelling, remove your credit card from your Mubi account if you have direct access. This prevents accidental resubscription if you click "Upgrade" or "Renew" by mistake later.

Your pre-cancellation checklist

Before you hit "Cancel," use this checklist to ensure a smooth process:

• Confirm where you subscribed (Mubi website, Apple, Google Play, Amazon, Roku)
• Find your account email address and have it ready
• Note your next renewal date to understand when access ends
• Write down any films or articles you want to save references for before access ends
• Check your browser or email for password reminders if you've forgotten your Mubi login
• Decide whether to cancel completely or switch to the free tier
• Clear your calendar to complete the cancellation in the next 24 hours while you remember

Comparing mubi to other canadian streaming services

Before you cancel, compare Mubi's value to alternatives. You might find a different service better suits your needs, or you might confirm that Mubi is worth keeping.

If you're cancelling Mubi because it's too niche, Netflix or Disney+ offer broader appeal. If you're cancelling due to cost alone, Stopee recommends trying the free tier or pausing your subscription instead of cancelling completely.

How stopee can help you manage your subscriptions

Cancelling Mubi is straightforward once you know which platform to use, but tracking all your subscriptions and managing renewals is harder. Stopee helps Canadians cancel unwanted subscriptions, track recurring charges and recover overpayments. Our guides cover nearly every major service, and our step-by-step instructions ensure you cancel correctly the first time.

Whether you're cancelling Mubi because you discovered a better service or you're simply cutting expenses, Stopee's resources empower you to take control of your spending. We've helped thousands of consumers cancel subscriptions they no longer need, and we're committed to making the process simple, fast and stress-free.

Visit Stopee today to explore guides for other services you may want to cancel, track your remaining subscriptions and learn your consumer rights. Stopee is your partner in saving money and staying in control.

Mubi's contact information and address

If you need to reach Mubi by mail or have questions about your cancellation, use the details below:

For postal cancellation:
MUBI
Via Tuscolana, 1055
00173 Roma
Italy

For online support, visit Mubi's Help Centre at help.mubi.com or use the contact form on their website. Response times typically range from 2-5 business days.