Manage Mubi

How to cancel your mubi subscription in new zealand and protect your rights

What mubi is and why you might want to cancel

Mubi is a subscription streaming service built around carefully curated independent films, festival discoveries, and cinema classics. Each month, Mubi's team selects a rotating collection of films rather than offering an unlimited back catalogue - a model that appeals to film enthusiasts but not everyone.

You might be cancelling because the rotating catalogue no longer matches your viewing habits, you've exhausted the films you wanted to watch, or you're managing your subscriptions more carefully. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and help you avoid unexpected charges or billing traps.

How mubi works in new zealand

Mubi offers a 7-day free trial in most regions, followed by a monthly subscription. You can stream across web browsers, iOS apps, Android apps, and selected smart TV devices. New Zealand subscribers typically pay between NZ$12.99 and NZ$14.99 per month, depending on the subscription tier and current promotions.

Why cancelling early matters

Auto-renewal happens automatically at the end of each billing cycle unless you explicitly cancel. If you don't act before your renewal date, you'll be charged for another month - and Mubi's standard policy does not issue refunds for partial periods. At Stopee, we help you stay ahead of these deadlines so you keep control of your spending.

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Your consumer rights in new zealand and when to escalate

New Zealand consumer protection law is on your side if Mubi fails to deliver the service you paid for or misleads you about cancellation terms.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, Mubi must provide services that are of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Mubi stops functioning, repeatedly crashes, or doesn't deliver the promised film catalogue, you may be entitled to a refund or credit - even if Mubi's terms say "non-refundable."

The key is that consumer law overrides unfair contract terms. If Mubi's service is genuinely defective, the non-refund clause doesn't protect them.

Fair trading act leverage

The Fair Trading Act 1986 prohibits misleading conduct and false representations. If Mubi misleads you about cancellation deadlines, charges, or trial terms, you can escalate a complaint to the Commerce Commission.

Dispute resolution pathway

If Mubi refuses a refund or disputes an erroneous charge, contact the Commerce Commission or seek advice from Citizens Advice Bureau. Document every communication with Mubi - screenshots of charges, email confirmations, and your cancellation request. Stopee recommends keeping this evidence for at least 12 months.

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Cancel mubi via your account settings (web)

If you signed up directly at mubi.com, cancellation is fastest and simplest through your MUBI account dashboard.

Step-by-step cancellation on the web

1. Log into your MUBI account at mubi.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset before proceeding.
2. Navigate to your account Settings.
   • Look for the gear icon or "Settings" link in your profile menu (usually top-right corner).
3. Select the Subscription tab or section.
   • You'll see your current plan, renewal date, and billing details here.
4. Click "Cancel subscription" and follow the on-screen prompts to confirm.
   • Mubi may offer a discount or pause option - only accept if you genuinely want to stay.
   • Pro tip: Screenshot the cancellation confirmation page before closing your browser.
5. Verify cancellation by checking your email for a confirmation message from Mubi.
   • This email should state your cancellation date and when access ends.
   • If no email arrives within 10 minutes, log back in and check your Subscription status - it should now show "Cancelled" or "Active until [date]".

Warning: Cancel at least 1 calendar day before your renewal date. If your renewal is on the 15th of the month, cancel by the 14th at the latest. Mubi's system may process renewals up to 24 hours before the date shown, so earlier is safer.

If you subscribed through the free trial

If you activated a free trial without entering payment details, you may not see a subscription in your settings. In that case, no cancellation is needed - your trial simply expires on its end date, and no charge occurs.

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Cancel if you subscribed via apple app store (iOS)

When you buy Mubi through the App Store, Apple manages your billing and subscription renewal - not Mubi. You must cancel through your Apple ID settings, not the Mubi app itself.

How to cancel on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
   • You'll see "Apple ID, iCloud, Media & Purchases".
3. Select Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find MUBI in the list and tap it.
   • If MUBI doesn't appear, your subscription may already be cancelled.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; select "Confirm" or "Yes".
6. You'll see a confirmation screen stating your access ends on a specific date. Screenshot this as proof.

Pro tip: Set a phone reminder for 1 day before your renewal date - even if you've cancelled, you'll have peace of mind checking your Subscriptions list again.

Warning: Do not uninstall the Mubi app if you want to cancel the subscription. Uninstalling doesn't cancel billing; only cancelling through Apple ID stops the charge.

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Cancel if you subscribed via google play (Android)

Google Play subscriptions are managed separately from the Mubi app and website. You must cancel through your Google account, not within Mubi itself.

How to cancel on android devices

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the Menu icon (three horizontal lines) in the top-left corner.
3. Select Subscriptions from the menu options.
   • You'll see a list of all active subscriptions on your Google account.
4. Find MUBI and tap it.
   • Your current billing cycle and renewal date are displayed here.
5. Tap Cancel Subscription and follow the confirmation prompts.
   • Google Play will ask for a reason (optional) and offer a brief pause option - ignore this unless you plan to resubscribe later.
6. Confirm the cancellation by tapping the final confirmation button.
   • You'll receive an email confirmation from Google Play within minutes.

For detailed guidance, Mubi's help centre has a dedicated article on cancelling Google Play subscriptions: MUBI Help - Google Play subscriptions.

Pro tip: If you're having trouble locating Subscriptions in Google Play, search "Cancel MUBI subscription" in the app's help section for platform-specific screenshots.

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Mubi pricing in new zealand and when to cancel

Understanding what you're paying helps you decide whether cancellation is the right move, and it clarifies what Mubi owes you if a dispute arises.

Current new zealand subscription pricing

Regional pricing changes frequently, and Mubi may offer promotional rates during sign-up. Always verify current pricing at mubi.com before making decisions about cancellation or renewal.

Why pricing varies

Mubi adjusts pricing by region based on local purchasing power and licensing agreements. New Zealand may see different prices than Australia or the UK. If you notice an unexpected charge above the advertised price, contact Mubi support immediately - you may be entitled to a refund for the overcharge.

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What happens after you cancel mubi

Knowing what to expect after clicking "cancel" helps you avoid second-guessing or worrying about hidden charges.

Access to your account and content

You retain full access to Mubi until the end of your current billing period - even after cancellation. If your renewal was scheduled for 15 March, you can stream until 14 March at 23:59. On 15 March, your access stops.

Any films you've added to your watchlist or collections remain visible in your account after cancellation, but you cannot access them once your subscription expires. If you want to keep a record of films you liked, take screenshots or notes before the expiry date.

Billing and auto-renewal

Cancellation stops auto-renewal immediately. No further charges will appear on your payment method after your final billing date passes. If a charge does appear after cancellation, contact Mubi support and provide your cancellation confirmation email as proof of the error.

Account deletion and data removal

Cancellation does not automatically delete your account. Your account, profile, and watch history remain in Mubi's system indefinitely. If you want your account completely removed, you'll need to contact Mubi support separately and request account deletion. This can take 7 to 30 days to process.

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Refund policy and whether you'll get money back

Mubi's refund policy is restrictive - but New Zealand law may override it if the service fails.

Mubi's standard non-refund policy

Mubi's Terms of Service explicitly state that all payments are non-refundable. You cannot claim a refund for a partially used month if you cancel mid-cycle. This applies whether you cancel on day 1 or day 29 of your billing period.

However, this clause is not absolute. Consumer Guarantees Act protections supersede Mubi's terms if the service is defective, misleading, or unfit for purpose.

When you may qualify for a refund

• If Mubi's streaming service was unavailable for more than a few days during your billing period, you may claim a refund for that time.
• If you were charged twice in a single month due to a billing error, you can request a refund for the duplicate charge.
• If Mubi advertised a free trial but charged you without consent, you're entitled to a refund under consumer protection law.
• If you cancelled successfully but were still charged at renewal, that's a billing error - contact Mubi immediately to dispute it.

How to dispute a charge and request a refund

1. Contact Mubi support via their help centre and describe the issue clearly.
   • Provide your account email, the date of the charge, and evidence (bank statements, screenshots).
2. If Mubi refuses the refund, escalate to your bank or payment provider within 60 days.
   • Your bank can initiate a chargeback (dispute) if Mubi's service was genuinely defective or the charge was unauthorized.
3. If the amount is significant (over NZ$100), file a complaint with the Commerce Commission.
   • Include all communication with Mubi, proof of the charge, and your cancellation request.

Stopee strongly recommends gathering evidence before disputing - screenshots of Mubi's unavailability, your cancellation confirmation, and your bank statement showing the charge. This documentation makes disputes far easier to win.

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Common mistakes when cancelling mubi

Cancellation feels straightforward, but small oversights can leave you paying longer than intended. Here's what catches people off guard.

Forgetting your platform

The biggest trap is not knowing where you subscribed. If you signed up through Apple App Store but cancel on mubi.com, your subscription remains active and keeps billing. Your cancellation won't work because you cancelled the wrong account.

Before you cancel, confirm which platform holds your subscription: check your bank statement for charges from "MUBI", "Apple iTunes", or "Google Play". Then cancel through that exact platform.

Cancelling too late

Mubi's renewal can trigger up to 24 hours before your stated renewal date. If your next charge is 15 March and you cancel on 14 March at 23:00, you may still be charged. Cancel at least 2 days before renewal to be completely safe.

Uninstalling the app instead of cancelling

Deleting the Mubi app from your phone does not cancel your subscription. Your payment method will still be charged on renewal. Always use account settings or your platform's subscription manager - not the app uninstall.

Missing the confirmation email

After cancellation, check your email inbox and spam folder for a confirmation from Mubi or your platform. If you don't see one within 15 minutes, log back into your account and verify the subscription status shows "Cancelled" or "Active until [date]". A missing email doesn't mean cancellation failed, but verifying gives you proof.

Not noting the final access date

Confusion often happens because people assume cancellation = immediate cutoff. Actually, you keep access through the last day of your paid cycle. Note this date in your calendar so you're not surprised when access stops.

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Cancellation checklist and timeline

Use this checklist to stay on track and ensure nothing slips through the cracks.

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How to contact mubi if you need help

If cancellation fails, billing errors occur, or you need account recovery, Mubi's support team can help. Here's how to reach them.

Contact information for new zealand

Mubi does not maintain a dedicated New Zealand postal address. For cancellation issues, billing disputes, or account queries, contact Mubi through their help centre:

• Email support: Mubi's help section at help.mubi.com includes a contact form and live chat during business hours (typically UK/European business hours, which overlap with some NZ morning hours).
• Billing disputes: If Mubi charged you after cancellation or billed incorrectly, contact support with your cancellation confirmation and bank statement.
• Account recovery: If you've forgotten your login or cannot access your account, use the password reset option on mubi.com or contact support via the help centre.

Pro tip: Always respond to support emails from help@mubi.com or mubi.com addresses only. Be cautious of phishing emails claiming to be Mubi support but asking for passwords or payment details - Mubi never requests this via email.

Escalation if mubi doesn't respond

If Mubi's support team hasn't replied within 7 business days, escalate to the Commerce Commission. File a complaint describing the issue, dates of contact, and all evidence. The Commerce Commission can investigate unfair billing practices or service failures.

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Summary: taking control of your subscription

Cancelling Mubi is a straightforward process if you follow the right steps for your platform and act before your renewal deadline. The key decisions are identifying where you subscribed (web, Apple, or Google), confirming your next billing date, and clicking cancel at least 2 days in advance. You'll retain access through the end of your paid cycle, no surprise charges will occur, and you can resubscribe anytime if you change your mind.

New Zealand consumer law protects you even beyond Mubi's stated non-refund policy. If the service fails, you're billed without consent, or misleading terms are used, you have grounds for dispute and refund claims through the Commerce Commission.

If you're uncertain about the process or encounter resistance from Mubi, Stopee has helped thousands of consumers cancel subscriptions confidently. Visit stopee.com for guides on cancelling other streaming services, managing recurring charges, and protecting your rights. Whether it's Mubi or any other subscription, Stopee empowers you to stay in control of your spending and hold companies accountable.

Your money is yours. Cancel with confidence, and don't hesitate to escalate if anything feels wrong.