Manage Ourtime

How to cancel OurTime subscription: your complete guide for india

What is OurTime and why people cancel

OurTime is a dating platform built for singles aged 50 and above. It combines a free account option with paid membership tiers that unlock unlimited messaging, profile visibility and advanced search filters. Many members find real connections here, but sometimes life circumstances change and you need to step back from online dating-or you've simply decided the service isn't delivering the value you expected.

Before you cancel, understand what you'll lose and what you'll keep. At Stopee, we believe you deserve to know your cancellation options before you commit to a decision.

Free vs paid on OurTime

Your free OurTime account lets you create a profile, browse matches and send likes. Paid subscriptions unlock the ability to message other members, see who liked you first and get profile highlights. If you're on a paid plan but unsure if it's worth it, cancelling within 14 days of purchase may entitle you to a refund under Indian consumer law-more on that below.

Who cancels OurTime most often

Members typically cancel because they've met someone, found the matching algorithm unhelpful, experienced unexpected charges or simply lost interest. Whatever your reason, Stopee is here to walk you through every step so you're not left confused or charged for a service you no longer want.

Your consumer rights in india: know them before you cancel

India's Consumer Protection Act, 2019 gives you powerful rights when you buy digital services like OurTime subscriptions. Understanding these rights puts you in control of the cancellation process.

The 14-day cooling-off period

When you purchase a subscription directly from OurTime's website, you have a right to cancel within 14 days of the transaction and receive a refund-provided it's your first purchase or upgrade of that subscription type. This is your cooling-off period under Section 6 of the Consumer Protection (E-Commerce) Rules, 2020. After 14 days, OurTime typically does not refund subscription renewals, add-ons like Super Likes, or one-time boosts. Keep your order confirmation email as proof of purchase date; you'll need it if you claim a refund.

Your right to information and transparency

OurTime must display the full price (including all taxes), cancellation method and refund policy before you subscribe. If the site doesn't clearly show how to cancel, that's a violation of your rights. Document screenshots of the subscription page for evidence if you later dispute a charge.

Escalation: how to use consumer authorities

If OurTime refuses to honour your cooling-off period refund or ignores your cancellation, escalate to the Central Consumer Protection Authority (CCPA) or your state's consumer forum. Stopee recommends keeping all correspondence (emails, screenshots, transaction IDs) to support your complaint. You won't need a lawyer for most consumer complaints in India.

How to cancel OurTime on the website

Cancelling via OurTime's website gives you the clearest record of your request and keeps the cooling-off refund option alive if you're within 14 days.

Step-by-step cancellation process

1. Log into your OurTime account at the OurTime website using your email and password.
   • If you've forgotten your password, click "Forgot Password?" and reset it before proceeding.
2. Navigate to "My Account" or "Account Settings" (usually in the top-right menu or under your profile icon).
   • Look for a gear icon or a dropdown labelled with your name or email.
3. Select "Subscriptions" or "Manage Subscription" from the menu.
   • This section shows your active plan, renewal date and billing history.
4. Click "Cancel Subscription" or toggle off "Auto-Renew".
   • Warning: Simply toggling auto-renew does not cancel immediately-it only prevents future charges. Your current period remains active until expiry.
5. Confirm the cancellation when OurTime asks you to verify.
   • OurTime may ask why you're leaving. You can skip this or provide brief feedback if you wish.
6. Screenshot or save the confirmation page that displays "Subscription Cancelled" or a cancellation reference number.
   • Pro tip: Also save the confirmation email sent to your registered email address within minutes of cancellation.

You retain full paid access until your current billing cycle ends. After that date, your account reverts to free mode, but your profile and matches remain visible.

How to cancel OurTime on iPhone and android

If you subscribed through the Apple App Store or Google Play Store, you must cancel through the same platform where you purchased-not through OurTime itself. Refunds are processed by Apple or Google, not OurTime.

Cancel on iPhone via apple app store

1. Open the Settings app on your iPhone.
   • Do not open OurTime itself; the app settings won't show subscription options.
2. Tap your name at the top of the screen.
   • You'll see your Apple ID profile.
3. Tap "Subscriptions".
   • This shows all active subscriptions across all apps.
4. Find "OurTime" in the list and tap it.
   • If you don't see it, you may not have an active subscription, or it was purchased on a different Apple ID.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm before finalising the cancellation.
6. Screenshot the cancellation confirmation screen as your proof.
   • Pro tip: Apple sends a confirmation email to your associated Apple ID. Save this as well.

Refund policy: Apple handles refunds separately from OurTime. If you cancelled within 14 days of purchase, open the App Store app, tap your profile icon, go to "Purchase History", find OurTime, and request a refund. Apple will review your claim-approval is not guaranteed, but first-time cancellations within two weeks often qualify.

Cancel on android via google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage my subscriptions".
   • This opens a list of all active subscriptions.
3. Find "OurTime" and tap it.
   • The subscription details screen will open.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google Play will ask for confirmation.
5. Screenshot the confirmation message, which typically shows "Subscription cancelled" and the final access date.
   • Pro tip: Google sends a cancellation email to your Google account. Check your inbox and archive it for records.

Refund policy: Google Play refunds are handled by Google, not OurTime. Request a refund within 48 hours of cancellation by going to Play Store, tapping your profile, selecting "Manage my subscriptions", then "OurTime", and choosing "Request a refund". Google's standard window is 48 hours, though in India consumer protection laws may extend this if you dispute a charge later.

OurTime pricing and plans in india

Knowing what you're paying helps you decide if cancellation is the right move. Here's the approximate INR pricing (converted from USD) for OurTime subscriptions in India.

Subscription plans and costs

Prices vary slightly depending on current promotions, App Store/Play Store conversion rates and applicable GST. Always verify the exact amount at checkout before you subscribe.

What happens after you cancel OurTime

Cancellation doesn't instantly erase you from OurTime-understanding what persists helps you manage your digital footprint.

Your access after cancellation

When you cancel a paid subscription, you retain full paid access until your billing cycle ends. For example, if you cancel on 15th January and your renewal date is 30th January, you have messaging and visibility until 29th January. After the cycle ends, your account automatically downgrades to free mode. You can still log in, view your profile and browse matches, but you cannot send messages or use premium features.

If you cancel via Apple App Store or Google Play, Apple or Google's cutoff dates apply-typically the same end-of-cycle rule, but always verify your receipt for the exact final access date.

Your profile and account deletion

Cancelling a subscription does not delete your account or profile. Your profile remains visible to other OurTime members unless you manually delete it. If you want complete removal, log back into "Account Settings" and look for a "Delete Account" or "Deactivate Profile" option. If you don't find it, contact OurTime support directly and request permanent account deletion.

Pro tip: Before deleting your account, download your data (if OurTime offers a data export) for your own records. Once deleted, your conversations and profile are permanently removed and cannot be recovered.

Refunds: when you get your money back

Refund eligibility depends on where and when you subscribed. Stopee recommends acting quickly if you believe you qualify.

Website purchases and the 14-day window

OurTime honours the 14-day cooling-off period for subscriptions purchased directly on its website. To qualify:

• Your subscription purchase must be within the last 14 calendar days.
• It must be your first subscription or a new upgrade (not a renewal).
• You cannot have used the service extensively (OurTime may interpret "extensive" as sending many messages or boosting your profile repeatedly).

OurTime does not refund renewals, boosts, Super Likes or one-time add-ons. To claim a refund, contact OurTime support with your order ID, purchase date and reason. Include a screenshot of your transaction in your email. Stopee recommends sending this via registered email so you have proof of delivery.

App store and google play refunds

If you subscribed via iPhone or Android, Apple and Google process refunds independently of OurTime. You must request refunds directly through Apple or Google, not OurTime, within their refund windows (typically 48 hours for Google Play, 14 days for App Store).

Warning: After the window closes, Apple and Google rarely reverse charges, even if OurTime's service was poor. Act immediately if you're unhappy.

Common mistakes people make when cancelling

Cancellation should be straightforward, but a few preventable errors leave members confused or charged unexpectedly. Here's how to avoid them.

Mistake 1: confusing "turn off auto-renew" with "cancel subscription"

If you only toggle auto-renew off on OurTime's website, your current subscription continues until it expires. You won't be charged again, but you lose premium access at the end of the period, not immediately. If you want to cancel now and claim a refund, you must click "Cancel Subscription", not just "Auto-Renew Off".

Mistake 2: cancelling on OurTime but forgetting the app subscription

If you subscribed on both the website and the iPhone app, you must cancel both separately. Cancelling one does not cancel the other. Check your App Store and Google Play subscriptions as well as your OurTime account to confirm all are deactivated.

Mistake 3: ignoring confirmation emails

OurTime sends a confirmation email when you cancel. If you don't receive one within 10 minutes, your cancellation may not have gone through. Log back in and check your subscription status. Some email providers filter notifications into spam folders-check there first.

Mistake 4: not saving proof of cancellation

If OurTime later charges you or disputes your cancellation claim, you need evidence. Screenshot the "Subscription Cancelled" message, save your confirmation email and note the date and time. Stopee has helped thousands of consumers resolve billing disputes faster when they had proof.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and don't miss any refund opportunities.

Before cancellation

• Note the date you purchased your current subscription.
• Check if it's within 14 days-if yes, you may qualify for a refund.
• Review OurTime's current refund policy on the website or in your subscription confirmation email.
• Confirm whether you subscribed via website, App Store or Google Play.
• Take a screenshot of your current plan and renewal date.

During cancellation

• Log in using the same device and account where you subscribed (if possible).
• Locate "Manage Subscription" or equivalent in your account settings.
• Click "Cancel Subscription"-not "Auto-Renew Off".
• Screenshot the confirmation screen immediately.
• Save the confirmation email in a dedicated folder.

After cancellation

• Verify your account status 24 hours later-log in and confirm it shows "Free Account" or "Cancelled".
• Check your email for any unexpected charges in the following week.
• If you expect a refund, allow 5-10 business days for processing.
• If charged again, contact OurTime support immediately with your cancellation confirmation.

Contact OurTime for cancellation support or escalation

If you can't cancel online, need a refund or want to escalate a billing dispute, contact OurTime directly. Here are the official addresses and channels.

OurTime support contact details

OurTime is operated by Match Group / People Media. Mailing address for cancellation, billing and privacy requests:

OurTime Cancellation and Support
Match Group
8750 North Central Expressway
Suite 300
Dallas, Texas 75231
United States

Alternatively, use the in-app "Help & Support" or "Contact Us" section on OurTime's website. Response times typically range from 2-7 business days.

When to escalate to consumer authorities

If OurTime doesn't respond within 7 days, doesn't honour your cooling-off refund or continues charging you after cancellation, file a complaint with the Central Consumer Protection Authority (CCPA) or your state consumer forum. Stopee recommends including all documentation: screenshots, emails, transaction IDs and your cancellation confirmation. You'll need these to prove your case.

Final thoughts: you're in control

Cancelling OurTime is designed to be simple-but only if you know your rights and follow the steps correctly. You have strong legal protections under Indian consumer law, including the 14-day cooling-off period for initial purchases and the right to demand transparency about charges. If OurTime makes cancellation difficult or ignores your refund claim, escalating to a consumer authority is your next move, and you won't need a lawyer to do it.

Whether you're stepping away from online dating, switching to another platform or simply taking a break, Stopee exists to make sure you cancel confidently and keep your money when you're entitled to it. We've helped thousands of consumers cancel unwanted subscriptions and recover refunds by knowing exactly what to do and what to demand. Use this guide, save your proof, and don't let any company charge you for a service you've cancelled.