Manage Ourtime

How to cancel ourtime and reclaim your dating experience

Understanding ourtime and why you might want to leave

Ourtime is an online dating platform designed for singles aged 50 and over, offering profile browsing, real-time messaging and compatibility matching across mobile and desktop devices. The service operates on a freemium model, where you can create a basic profile at no cost but must subscribe to a paid plan to unlock full messaging, advanced search filters and profile visibility features.

If you have decided that Ourtime is not the right fit for you, Stopee is here to guide you through every step of the cancellation process. Whether you subscribed directly through the website, via Apple App Store or through Google Play, this guide will help you cancel effectively and understand your rights as a consumer in Singapore.

Common reasons to cancel ourtime

You might be considering cancellation for several legitimate reasons. Perhaps you have found someone and no longer need the service, or you feel the matching algorithm does not align with your preferences. Others cancel because they want to take a break from online dating, or they believe the subscription cost no longer justifies the value they receive. Whatever your reason, Stopee empowers you with the knowledge to make a clean exit.

Ourtime pricing plans and what you are paying for

Understanding your current plan helps you evaluate whether cancellation makes financial sense and identify potential refund eligibility.

Current subscription costs in singapore

Ourtime offers three primary subscription tiers, with pricing displayed in approximate Singapore Dollars (SGD). Actual prices in the Apple App Store or Google Play may vary depending on currency conversion rates and regional pricing adjustments at the time of purchase.

If you subscribed to a 6-month plan, cancelling early means you forfeit unused months unless you qualify for a refund under Singapore's consumer protection laws. Keep track of your billing date and subscription end date from your account confirmation email.

Where your subscription money goes

Your monthly or annual fee grants you access to Ourtime's matching algorithm, messaging infrastructure and customer support. Once you cancel, you retain access to all paid features until your subscription officially expires on the date shown in your account. After that date, your messaging capability is restricted to basic free-tier features only.

How to cancel ourtime: step-by-step for every platform

Your cancellation method depends on where you originally subscribed. Stopee recommends following the platform-specific instructions below to ensure your cancellation is processed correctly and recorded in your account.

Cancel via the ourtime website or desktop browser

This is the most straightforward cancellation route if you signed up directly on Ourtime.com or through a web browser.

1. Log in to your Ourtime account using your email and password on any web browser.
   • Go to www.ourtime.com (or the regional Ourtime domain for Singapore).
   • Enter your login credentials and click "Sign in".
2. Navigate to your account settings.
   • Click your profile icon or username in the top right corner.
   • Select "Settings" or "Account settings" from the dropdown menu.
3. Locate the subscription management section.
   • Look for "Manage Subscription", "Billing" or "Membership" in the settings menu.
   • Click to open your active subscription details.
4. Confirm your identity and select cancel.
   • You may be asked to re-enter your password for security verification.
   • Review your subscription summary and click "Cancel Subscription".
5. Answer any retention questions and confirm cancellation.
   • Ourtime may ask why you are leaving; your answer is optional and does not block cancellation.
   • Click "Continue Cancellation" or "Confirm Cancellation" to proceed.
6. Save your confirmation number and note your subscription end date.
   • A confirmation screen will display your cancellation reference number and the exact date your subscription expires.
   • Screenshot or copy this information for your records.

Pro tip: Cancelling via the website leaves a digital trail in your account history, making it easier to dispute unwanted charges later if needed.

Cancel if you subscribed through apple app store (iOS)

If you signed up for Ourtime using your Apple ID through the App Store, you must cancel through Apple's ecosystem, not through the Ourtime app itself.

1. Open the Settings app on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap "Settings" on your home screen.
   • On a Mac, go to System Settings or System Preferences (depending on your macOS version).
2. Navigate to your Apple ID subscriptions.
   • On iOS: Tap your Apple ID at the top, then select "Subscriptions".
   • On Mac: Look for "Apple ID" in the sidebar, click it, then find "Subscriptions".
3. Find Ourtime in your active subscriptions list.
   • Scroll through the list and tap or click on "Ourtime".
   • If Ourtime is not visible, swipe or scroll to see all active subscriptions.
4. Select the option to cancel your subscription.
   • Tap "Cancel Subscription" or "Edit Subscription".
   • Follow the prompts to confirm your cancellation.
5. Verify cancellation in your email.
   • Apple will send you a confirmation email from noreply@email.apple.com within minutes.
   • Your subscription will end on the date shown in that email.

Warning: Deleting the Ourtime app from your phone does not cancel your subscription. You must use the Apple Settings method above, or Apple will continue billing you on your next renewal date.

Cancel if you subscribed through google play (Android)

Android users who subscribed via Google Play must manage their subscription through the Google Play app or website, not through Ourtime itself.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Manage your Google Account".
2. Go to the Payments and subscriptions section.
   • Tap the "Payments and subscriptions" tab at the top.
   • Select "Subscriptions".
3. Find and open your Ourtime subscription.
   • Scroll to locate "Ourtime" in your active subscriptions.
   • Tap on it to open the subscription details page.
4. Cancel your subscription.
   • Tap "Cancel subscription" at the bottom of the page.
   • Select your reason for cancellation (optional) and confirm.
5. Confirm the cancellation in your email.
   • Google Play will send you a confirmation email from the address associated with your Google account.
   • Your subscription will remain active until the renewal date shown in the confirmation.

Pro tip: You can also cancel Google Play subscriptions via the web at play.google.com by signing in, going to your account settings and selecting "Subscriptions".

What happens to your account after you cancel

Cancellation does not mean immediate removal from the platform, and understanding what you retain access to helps you plan your transition away from Ourtime.

Your access to paid features during the notice period

Once you cancel, you keep full access to all premium features-messaging, search filters, profile visibility-until your subscription officially expires. This expiration date is clearly stated in your cancellation confirmation. You do not lose access immediately; you get to use what you paid for until the final day of your billing cycle.

What stops working when your subscription ends

On the day after your subscription expires, your account automatically reverts to the free tier. You will no longer be able to send or read paid-tier messages, use advanced search filters or see premium profile features. You can still view your profile and receive messages from other free-tier users, but your messaging capability is severely limited.

Automatic renewal prevention and future charges

Cancelling stops Ourtime from charging you at the next billing cycle. If you subscribed monthly, no charge will appear on your statement one month from now. If you subscribed to a 6-month plan, your subscription will not auto-renew after the 6-month period ends. Stopee recommends checking your bank or credit card statement two weeks after your cancellation to confirm no unexpected charges have occurred.

Your account and personal data retention

Cancelling your subscription does not delete your profile or personal information from Ourtime's servers. Your photos, messages, bio and match history remain in the system unless you separately delete your account. If you want to remove your profile entirely, you must contact Ourtime's support team or use any profile deletion option available in your account settings.

Refund eligibility and how to claim your money back

Singapore's consumer protection framework offers you limited but important refund rights, and Stopee will help you understand exactly when you qualify.

The 14-day refund window

You may be eligible for a full refund if you cancel within 14 days of your initial subscription purchase and you have not meaningfully used paid features. The 14-day period counts from the date you first signed up, not from the date you subscribed to a paid plan.

This cooling-off right comes from distance selling regulations and applies to digital services purchased online. However, once you have actively used the service-for example, by sending messages, using advanced search or interacting with other users-Ourtime may argue that the service has been provided and a refund is no longer due.

Refund conditions after the 14-day window

After 14 days, or if you have used any paid features, you generally will not receive a refund for unused months or remaining subscription time. If you purchased a 6-month plan and cancel after two months, you will forfeit the four unused months. This is standard practice for digital service subscriptions and is why Stopee recommends cancelling as early as possible if you know you will not use the service.

How to request a refund

1. Contact Ourtime's customer support team immediately after cancelling.
   • Use the support contact form on the Ourtime website or email their support address.
   • State your name, account email and order date clearly.
2. Explain your refund claim in detail.
   • Specify that you are within 14 days of purchase and have not used paid features, if applicable.
   • Request a full or partial refund and provide your preferred refund method.
3. Keep records of all communication.
   • Save email confirmations, support ticket numbers and response messages.
   • Take screenshots of your account showing limited usage if you are claiming minimal service use.
4. Wait for Ourtime's response.
   • They typically respond within 5-10 business days.
   • If they approve, the refund may take 3-5 business days to appear in your account.

Refunds for app store and google play subscriptions

If you subscribed through Apple or Google, those platforms have their own refund policies that may differ from Ourtime's. You can request a refund directly from Apple or Google, and they will review your claim independently. Pro tip: App Store refunds are often processed more favourably within 90 days of purchase if you claim you did not intend to subscribe or were charged by mistake.

Accounts terminated for policy violations

Warning: If Ourtime terminates your account for violating their terms of service-such as inappropriate behaviour, catfishing or harassment-you will not receive a refund for any unused subscription time, regardless of whether you are within the 14-day window.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when dealing with online services and subscription platforms, and Stopee wants you to know exactly what leverage you have.

The cooling-off right for distance contracts

Under the Consumer Protection (Fair Trading) Act, consumers have a right to cancel certain distance contracts-including subscriptions purchased online-within 14 calendar days without penalty. However, digital services are partially exempt from this rule if the service has already been substantially provided to you. This is why the 14-day window is so critical: once you have used the service, your right to cancel disappears.

Unfair contract terms and misleading claims

If Ourtime's terms and conditions contain unfair clauses-such as automatic renewal without clear consent, hidden charges or deliberately obscure cancellation procedures-you can challenge those terms under Singapore law. The Competition and Consumer Commission of Singapore (CCCS) enforces these protections and investigates complaints about unfair practices.

How to escalate a complaint to the CCCS

If Ourtime refuses to process your cancellation, denies a legitimate refund claim or continues billing you after you have cancelled, you can file a formal complaint with the CCCS. You will need to provide documentation of your attempts to resolve the issue with Ourtime directly. The CCCS can compel the company to issue refunds and may impose fines for breaches of consumer law.

Common mistakes to avoid when cancelling ourtime

Cancelling a subscription might seem straightforward, but many people make preventable errors that delay refunds or result in unexpected charges. Stopee has compiled the mistakes we see most often so you can avoid them.

Mistake one: deleting the app instead of cancelling the subscription

This is the number-one error Stopee encounters. Simply deleting the Ourtime app from your phone does not cancel your subscription. Apple and Google will continue billing you on your renewal date unless you explicitly cancel through their subscription management systems. Always cancel first, then delete the app if you wish.

Mistake two: forgetting to save your cancellation confirmation number

When you cancel, Ourtime provides a confirmation number and an explicit subscription end date. Write this down or take a screenshot immediately. If you are later charged in error or your subscription does not actually cancel, you will need this confirmation to dispute the charge with your bank or with Ourtime's support team.

Mistake three: cancelling in the wrong place

If you subscribed through Apple App Store, cancelling through the Ourtime website will not work. The system is separate. Similarly, Google Play subscriptions must be cancelled through Google Play. Using the wrong cancellation method leaves your subscription active and you will continue to be charged. Always verify where you originally subscribed before you cancel.

Mistake four: cancelling too late to claim a refund

The 14-day cooling-off period begins on the date you first subscribe, not on the date you cancel. If you sign up, use the service for 20 days and then cancel, you have missed the refund window. Set a calendar reminder if you are unsure about keeping the service beyond the first two weeks.

Mistake five: not checking for ongoing charges after cancellation

Even after you cancel, check your bank statement 7-10 days later to confirm no charge has appeared. Occasional system errors or failures to process cancellation requests correctly do happen. If you see a charge, contact Ourtime's support team immediately with your cancellation confirmation number. Stopee recommends keeping that confirmation email in a folder for at least three months.

Creating a cancellation checklist to stay on track

Cancelling Ourtime involves multiple steps across different systems. Use this checklist to ensure you complete every stage successfully and protect yourself against future charges.

Cancellation contact information and mailing address

If you encounter problems during cancellation or need to escalate a complaint, Ourtime's primary support channels are located at:

Ourtime customer support (general inquiries)
Email: support@ourtime.com (or your regional equivalent)
Web form: Available on the Ourtime website under "Contact Us" or "Help"

For formal correspondence or complaints:
Ourtime may provide a registered office or complaints address on their website's legal or "About us" page. In the absence of a specific Singapore office address, contact their primary corporate office or use their online support form.

If you have a consumer complaint, the address for the Competition and Consumer Commission of Singapore is:
CCCS (Consumer Complaints Division)
33 Ubi Avenue 6
Singapore 408623
Phone: +65 6100 0017
Website: www.cccs.gov.sg

Final thoughts: taking control of your ourtime cancellation

Cancelling Ourtime does not have to be stressful. By following the platform-specific steps outlined above, understanding your refund rights under Singapore law and avoiding common mistakes, you put yourself in control of the process. Whether you are leaving because you have found someone special or simply because the service no longer meets your needs, you deserve a straightforward cancellation experience.

Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds and avoid unexpected charges. Remember to save your confirmation number, check your bank statement within 10 days and escalate to the CCCS if Ourtime refuses to honour your cancellation or wrongfully charges you. For more guidance on cancelling other services and asserting your consumer rights, visit Stopee.com today.