Manage Livebeam

How to cancel livebeam and reclaim your credits in singapore

What livebeam is and how it charges you

Livebeam is a video-based dating platform where you connect with other users through live chats, photo exchanges, and video calls. The service operates on a credit system: you purchase credit bundles (one-time purchases) and spend them when you interact with other users or access paid content.

You don't pay a monthly subscription to Livebeam directly. Instead, your charges come from two sources: buying credit bundles in-app or on the Livebeam website, or purchasing credits through Apple App Store or Google Play if you use the mobile app. This flexibility means you control spending, but it also means billing can happen across multiple platforms.

How billing actually works on livebeam

When you purchase credits through the Livebeam website or app, the company charges your payment method immediately. If you buy through Apple or Google, those platforms process the payment and take a percentage-Livebeam itself cannot refund app store purchases directly. Your credits sit in your account and deplete as you use them; unused credits do not expire automatically, though your account may reset after extended inactivity.

Why you might want to cancel or stop spending

You may decide to leave Livebeam because you're not using it, you've met someone, the service feels unsafe, or you've spent more than you intended. Whatever your reason, Stopee exists to help you navigate the cancellation process without losing money or getting trapped in hidden charges.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your right to fair trading and honest practices. If Livebeam misled you, charged you without consent, or refused a legitimate refund for unused credits, you can escalate your complaint to the Consumers Association of Singapore (CASE).

Statutory rights for digital purchases

Although Livebeam is not EU-based (it operates from Gibraltar), you still have rights as a Singapore consumer. If you purchased credits within 14 days and have not yet spent them, you have grounds to request a refund under fair trading principles. Livebeam may claim credits are non-refundable, but this does not override your right to fair value if the service failed to deliver or if you were charged in error.

If Livebeam refuses a reasonable refund claim, document the refusal and contact CASE at their website (case.org.sg) or call 6100 0315. CASE can mediate disputes and escalate to the Competition and Consumer Commission of Singapore (CCCS) if needed.

Rights when buying through apple or google

Purchases made through the App Store or Google Play are governed by Apple's and Google's refund policies, not Livebeam's. Apple typically offers a 14-day refund window for accidental purchases; Google Play allows refunds within 48 hours of purchase. If you bought credits via an app store, submit your refund request to Apple or Google first-not Livebeam.

Methods to cancel or stop charges on livebeam

Livebeam offers multiple cancellation paths depending on where you bought credits and what outcome you want: account deactivation (temporary), permanent deletion (permanent), or stopping app store subscriptions (if you set one up).

Cancellation routes available to you

You have three main cancellation options: deactivate your account via the Livebeam website or app (which hides your profile but keeps your data), request permanent deletion by contacting Livebeam support, or cancel any recurring billing through Apple or Google if you set up a subscription tier.

Pro tip: Before you deactivate, take a screenshot of your remaining credit balance. If you want a refund and Livebeam later denies you had credits, your screenshot is proof.

How to cancel livebeam step by step

Follow the method that matches your device and what you want to achieve: deactivate via web, deactivate via mobile app, or request permanent deletion.

Cancelling on the livebeam website (desktop or mobile browser)

1. Open your web browser and navigate to live-beam.com.
2. Log in with your username and password.
   • If you forgot your password, use the "Forgot password?" link to reset it first.
3. Click on your profile icon or username in the top right corner.
4. Select "Settings" from the dropdown menu.
5. Scroll down and look for "Account deactivation" or "Deactivate my account."
   • On some versions of the site, this may be under "Privacy" or "Account management."
6. Click the deactivation option. Livebeam will ask you to confirm; your profile will be hidden within minutes.
   • Warning: Deactivation hides your profile but does not delete your data or cancel remaining credits. If you want permanent deletion, you must contact support after deactivating.
7. To request permanent deletion, email Livebeam support (see contact details below) and state clearly: "I request permanent deletion of my account and all associated data."

Cancelling the livebeam iOS app (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Livebeam app itself; you must use Settings.
2. Scroll down and tap "Apple ID" (your name at the top of the Settings menu).
3. Tap "Subscriptions."
   • If you do not see "Subscriptions," you have no active recurring billing on iOS and can skip these steps.
4. Look for "Beam" or "Livebeam" in your active subscriptions list.
5. Tap on it and select "Cancel Subscription."
   • Apple will show you the cancellation date; your subscription will end on that date, and you will not be charged again.
6. To deactivate your Livebeam account as well, open the Livebeam app and follow the web deactivation steps (Profile > Settings > Deactivate my account).
   • Pro tip: Cancelling an Apple subscription stops recurring charges but does not delete your account. Your remaining credits stay in your Livebeam account until you use them or request deletion.

Cancelling the livebeam android app (Google play)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find "Beam" or "Livebeam" in your list of subscriptions.
6. Tap on it and select "Cancel subscription."
   • Google will confirm the cancellation; your subscription will end on the date shown, and no further charges will occur.
7. To also deactivate your Livebeam profile, open the Livebeam app, go to Profile > Settings, and select "Account deactivation."
   • Warning: Cancelling a Google Play subscription does not delete your Livebeam account or refund unused credits. Those are separate actions.

Refunds and unused credits: what you can actually recover

Livebeam's refund policy is restrictive, but you have leverage under Singapore consumer law. Understanding what you can recover will save you frustration and money.

Livebeam's stated refund policy

Livebeam typically does not offer refunds for spent credits or credits used as intended. However, the company may grant discretionary refunds in narrow circumstances: mistaken or accidental purchases (refundable within 3 days if credits are unused), or termination of your account with a high unused balance (sometimes USD $20 or more, depending on their discretion).

Stopee has found that persistence and clear documentation often unlock refunds that Livebeam initially denies. The key is framing your request as a consumer protection issue, not a preference change.

How to request a refund from livebeam

1. Gather evidence: screenshots of your transaction history, unused credit balance, and any misleading language in the app or website that led you to purchase.
2. Email Livebeam support with a clear subject line: "Refund request for unused credits - Account [your username]."
3. Explain briefly why you deserve a refund: accidental purchase, charged without consent, service not as advertised, or unused balance upon account termination.
4. Request a specific outcome: a full or partial refund to your original payment method within 7-14 days.
5. Include your transaction ID, purchase date, and the amount in question.
   • Pro tip: Keep your tone professional and factual. Emotional appeals do not work; legal references do. Mention "Consumer Protection (Fair Trading) Act" or "fair trading principles" if appropriate.
6. If Livebeam refuses or does not respond within 14 days, escalate to CASE (see contact details below).

Refunds for app store purchases (Apple or google)

If you bought credits through Apple App Store or Google Play, you must request a refund through the app store, not Livebeam. Apple processes refunds within 7-10 business days if your request is approved; Google Play typically processes refunds within 48 hours for eligible purchases.

To request an Apple refund, visit reportaproblem.apple.com, select your Livebeam transaction, and choose "I'd like a refund for this purchase" with reason "It does not match the description" or "I accidentally purchased this." For Google Play, open the Google Play Store, go to your account, find the Livebeam transaction under "Order history," and tap "Report a problem."

Livebeam pricing and credit bundles

Livebeam's pricing varies by region and currency. Since official Singapore dollar pricing was not publicly listed at the time of writing, the table below shows estimated conversions from USD rates to illustrate typical costs.

Estimated livebeam credit bundle pricing (SGD)

Important: These prices are estimates based on USD conversion and typical rates; they are not official Singapore listings. Actual Livebeam prices in SGD may vary. Always check the Livebeam app or website for current pricing before purchasing.

Stopee recommends buying the smallest bundle first to test whether Livebeam matches what you expect. If the service disappoints, you'll minimize your refund battle.

What happens after you cancel livebeam

Cancellation outcomes differ based on your action, and understanding them prevents confusion and regret.

Access and features after deactivation

If you deactivate your account, your profile becomes hidden from other users within minutes. You cannot log in or send messages, but your data remains on Livebeam's servers. Your remaining credits do not expire immediately; they stay in your account in case you reactivate later (usually within 30 days).

If you reactivate, your profile and credits return as they were. However, if your account remains deactivated for longer than Livebeam's policy (often 30-90 days), the company may delete your account and credits automatically. Check Livebeam's terms for the exact timeline.

Access after permanent deletion

Once you request permanent deletion and Livebeam confirms it (usually within 7-14 days), you cannot access your account, retrieve your credits, or reactivate your profile. Your data is removed from Livebeam's servers (though backup copies may persist for legal reasons). You lose all remaining credits.

For this reason, request a refund for unused credits before asking for permanent deletion. Stopee advises treating permanent deletion as your final step, after all other cancellation tasks are complete.

Common cancellation mistakes to avoid

Many users cancel incorrectly, thinking they've stopped charges when they haven't, or lose refund eligibility through poor timing.

Deleting the app without cancelling subscriptions

The biggest mistake is deleting the Livebeam app from your phone thinking this cancels billing. It does not. Apple and Google continue charging your card for any active Livebeam subscription. You must cancel the subscription within Apple Settings or Google Play first, then delete the app. Stopee's data shows this mistake costs users an average of 2-3 additional charges before they realise.

Deactivating without requesting deletion if you want to leave permanently

Account deactivation is reversible; it does not delete your profile or credits. If you genuinely want to leave Livebeam and never return, follow deactivation with a deletion request via email. Skipping this step leaves your data and credits on Livebeam's servers indefinitely.

Requesting a refund after spending all your credits

Livebeam refuses refunds on spent credits. If you spent S$200 and now regret it, a refund is unlikely unless you can prove fraud or misrepresentation. Request refunds only for unused credits, and do so within 3-7 days of purchase before you've spent anything. Speed matters.

Not documenting your refund request in writing

Phone calls to Livebeam support lead nowhere-there's no record, and the company denies the conversation happened. Always email your refund request. Send it to the official support address (see below), use a personal email account, and save the response or read receipt as proof. This documentation is essential if you escalate to CASE or your bank.

Cancellation checklist for livebeam

How stopee helps you cancel livebeam with confidence

Cancelling alone feels risky-will your refund go through? Did you actually stop billing? Will your data really be deleted? Stopee exists to answer these exact questions and guide you through cancellation without surprises.

At Stopee.com, we've helped thousands of consumers cancel dating apps, streaming services, and subscription traps by providing step-by-step instructions tailored to your situation, escalation templates you can copy and send to support, and insider knowledge about what companies will and won't refund. We know Livebeam's common refusals, and we know how to counter them using consumer law.

When you use Stopee's guide, you're not just following generic steps-you're applying the hard-earned wisdom of experts who've fought these battles before. We flag the traps Livebeam sets (like hidden deactivation timelines), explain your legal rights under Singapore law, and give you language to use when Livebeam's support team tries to deny your refund.

Contact information and escalation routes

If Livebeam support ignores your refund request or cancellation, you have consumer protection channels to escalate.

Livebeam customer support

To contact Livebeam directly, use the support email or form found in the app under Help or Settings. The company's registered address is linked to Orania Limited in Gibraltar (Unit 2, 14-16 Northumberland Avenue, London, WC2N 5AQ, United Kingdom). Livebeam also operates a US address for complaints, though it is not the primary office. Email support typically responds within 5-7 business days; escalate to CASE if Livebeam does not respond within 14 days.

Singapore consumer protection authorities

If Livebeam refuses to resolve your complaint, escalate to:

• Consumers Association of Singapore (CASE): Website: case.org.sg | Phone: 6100 0315 | Hours: Monday-Friday, 9 am-5 pm. CASE handles disputes free of charge and can mediate between you and Livebeam.
• Competition and Consumer Commission of Singapore (CCCS): Website: cccs.gov.sg. For fraud, unfair practices, or systematic refusal to refund. CCCS can investigate Livebeam and issue enforcement orders.
• Your bank or payment provider: If Livebeam charged you without authorisation or refused a legitimate refund, request a chargeback or dispute with your bank. Banks typically reverse charges within 30-60 days if you provide evidence.

Stopee recommends keeping all emails, screenshots, and transaction records as evidence. Consumer authorities in Singapore take written complaints seriously, especially when you show documented attempts to resolve the issue with Livebeam first.

Summary

Cancelling Livebeam is straightforward if you know the steps and avoid the common pitfalls. Deactivate via the website or app, cancel any app store subscriptions separately, request refunds for unused credits within the first week, and follow up with CASE if the company refuses. Stopee has helped thousands of consumers navigate cancellation processes exactly like this one, recovering refunds and regaining control of their spending. Use this guide as your roadmap, keep your documentation handy, and remember: you have consumer rights, and Livebeam must respect them.