Manage Crushon

How to cancel crushon AI and stop unwanted charges

What crushon AI is and why you might want to cancel

Crushon (also known as Crushon AI or Chatly Talk) is a subscription-based AI conversation platform that lets you chat with character-driven AI companions and create custom bots. The service operates through both mobile app subscriptions and direct web billing, each with its own cancellation process.

Whether you've decided the service isn't for you, want to pause your subscription, or have concerns about recurring charges, Stopee is here to guide you through every step. This guide covers your cancellation options, refund policies, and consumer rights in Singapore so you can take control of your account.

How crushon AI works

You interact with AI characters through the Crushon app or website, purchase tokens for extra features, and manage premium subscriptions for unlimited messaging. Billing happens either through Apple's App Store, Google Play, or directly through Crushon's web platform using third-party payment processors.

Most users cancel because they want to stop recurring charges, no longer use the service, or prefer to manage their subscription spending differently.

Why this guide matters

Cancellation processes vary significantly depending on where you subscribed. App Store cancellations work differently from Google Play, which work differently from web-based subscriptions. Stopee has researched each method so you don't waste time searching for the right cancellation button or getting trapped in a confusing billing portal.

Your consumer rights when cancelling crushon AI

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel digital services and seek refunds under specific conditions.

What the law protects

Under the Consumer Protection (Fair Trading) Act, you have the right to receive accurate information about charges before you subscribe and to cancel subscriptions within a reasonable timeframe. If Crushon misrepresented its pricing, failed to provide clear cancellation terms, or charged you without consent, you have grounds to dispute the charge.

You can escalate complaints to the Consumers Association of Singapore (CASE) if Crushon refuses to refund or honour your cancellation request. Stopee recommends documenting all communications with the company before escalating.

Refund entitlements

Crushon's Payment Agreement permits refunds within 24 hours of payment if you've used no more than 20 tokens. If more tokens have been used, refunds are typically not provided. However, if the company breaches consumer law or terminates your subscription due to their own fault, you may be entitled to a pro rata refund.

How to cancel crushon AI on iOS (App store)

Cancelling your Crushon subscription on iOS stops future charges while keeping your access until the end of your current billing cycle.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap "Apple ID" (your name at the top of Settings).
2. Select "Subscriptions" from the menu.
   • All your active subscriptions appear here.
3. Find and tap "Crushon AI" (or "Chatly Talk," depending on how it appears).
   • The full name may vary; look for any Crushon-branded entry.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will confirm the cancellation and show your final access date.
5. Confirm your cancellation when prompted.
   • You will receive an email receipt from Apple confirming the cancellation.

Pro tip: Take a screenshot of the cancellation confirmation. If you're later charged, this proof makes disputes with Apple much faster to resolve.

Warning: Deleting the app does not cancel your subscription. You must cancel through Settings, or charges will continue after your current billing period ends.

How to cancel crushon AI on android (Google play)

Google Play subscriptions follow a similar process but use Google's own payment system, which has different refund policies than Apple.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Google account.
3. Tap "Crushon AI" in the subscriptions list.
   • Check the subscription name carefully; it may appear as "Chatly Talk" or a variation.
4. Tap "Cancel subscription" at the bottom.
   • Google will display your cancellation reason options (optional to select one).
5. Confirm your cancellation.
   • A confirmation email is sent to your Google account email address.

Pro tip: Google Play sometimes offers a last-minute retention discount. If one appears, you can decline it and proceed with cancellation if you're sure you want to leave.

For refund requests on Google Play, contact Google Play support directly through the app. Google's policy generally does not refund in-app purchases once they've started, but exceptions exist for technical issues or misrepresentation.

How to cancel crushon AI via web and direct billing

If you subscribed through Crushon's website or a third-party payment processor, you'll cancel through your account dashboard or the payment platform itself.

1. Visit the Crushon AI website and log in to your account.
   • Navigate to "Account Settings" or "Profile."
2. Look for "Manage Subscription," "Billing," or "Payment Methods."
   • This section displays your active subscriptions and billing details.
3. Select the subscription you want to cancel.
   • Crushon may show your renewal date and the amount you'll be charged next.
4. Click "Cancel Subscription" or "Unsubscribe."
   • Some payment processors redirect you to their platform to complete the cancellation.
5. Follow any additional prompts from the payment processor.
   • You may see feedback questions about why you're leaving; these are optional.
6. Confirm you've received a cancellation email from both Crushon and your payment processor.
   • Save these emails as proof of cancellation.

Warning: If Crushon's website doesn't display a clear cancellation option, the subscription may be managed through a third-party processor. Check your payment card statements for the processor's name and contact them directly to cancel.

Pro tip: Stopee recommends contacting Crushon's support team if you can't locate the cancellation button. The team's primary known address is in South Africa, but they typically respond to account and billing queries within 2 to 3 business days.

Crushon AI pricing and plans in singapore

Understanding Crushon's subscription costs helps you decide whether cancellation is right for you and whether you're eligible for a refund.

Prices may vary depending on your billing region and current promotions. Always check your invoice or app store listing for your exact charge amount before cancelling.

What happens after you cancel crushon AI

Cancellation takes effect immediately, but your access to premium features continues until your current billing period ends. Understanding what you lose and what you keep helps you plan for life after Crushon.

Your access timeline

You keep full premium access until the last day of your current billing cycle. After that date, your account reverts to free tier access; you lose unlimited messaging but retain your conversation history and custom bots (depending on Crushon's retention policy).

If you cancel mid-cycle, you receive no pro rata refund unless you qualify under Crushon's 24-hour token refund window or a consumer protection exception applies.

Tokens and unused credits

Unused tokens expire at the end of your billing period and are not carried over or refunded. If you've paid for tokens separately, use them before your cancellation takes effect on the renewal date.

Your account data is retained by Crushon per their terms of service. Review the Payment Agreement on their website to understand how long they store your conversations and bot data.

Stopping charges

Once your cancellation is confirmed, no further charges occur after your billing period ends. Monitor your bank statements for 30 days after the expected renewal date to ensure charges have stopped. If a charge appears, contact your bank immediately and provide the cancellation confirmation email.

Will you get a refund when cancelling crushon AI

Refund eligibility depends on when you subscribed, how many tokens you've used, and which platform processed your payment. Stopee breaks down each scenario so you know your options.

App store (iOS) refunds

Apple's App Store typically does not refund subscription charges once the billing period has begun. However, you can request a refund through Apple for specific reasons: technical issues, unauthorized charges, or misrepresentation of features.

Contact Apple Support directly through Settings > Apple ID > Media & Purchases > Report a Problem, or visit support.apple.com to file a refund request. Include your subscription dates and reason for the refund. Apple reviews requests within 48 hours.

Google play (Android) refunds

Google Play permits refunds within 48 hours of purchase for most subscription charges. After 48 hours, refunds become unavailable unless you have a billing dispute or the app contains fraudulent charges.

Request a refund through the Google Play app under your subscription details, or contact Google Play Support via support.google.com. Provide your subscription dates and reason; Google typically responds within 24 hours.

Web and direct billing refunds

Crushon's Payment Agreement permits refunds within 24 hours of payment if you have used no more than 20 tokens. Beyond 24 hours or with more than 20 tokens used, refunds are generally not provided under standard terms.

To request a refund, contact Crushon support with your payment receipt and refund request. Include the charge date, amount, and reason for the request. Stopee recommends requesting within 24 hours to meet the refund window.

Exceptions and disputes

If Crushon terminates your subscription due to their fault (server outages, service discontinuation), you may be entitled to a pro rata refund. If you've been charged fraudulently, contact your bank immediately to dispute the charge; banks can recover funds even after Crushon refuses a refund.

Stopee advises disputing fraudulent charges with your bank rather than requesting a refund from Crushon, as banks have stronger legal authority to reverse unauthorized transactions.

Common mistakes when cancelling crushon AI

Many users miss key cancellation steps or overlook critical details, which leads to surprise charges months later. Learning these mistakes now saves you frustration and money.

Deleting the app instead of cancelling the subscription

Uninstalling Crushon from your phone does not cancel your subscription. Your payment method remains linked to your account, and charges continue every month or year. Always cancel through Settings (iOS), Google Play (Android), or the web dashboard before deleting the app.

Forgetting to save your cancellation confirmation

After cancelling, screenshot or forward the confirmation email to a folder you can reference later. If a surprise charge appears, you'll have proof of your cancellation date, which makes disputing the charge much faster with your bank or the app store.

Cancelling on the wrong date

Some users cancel too early and then get charged again when they think they've already cancelled. Always check your expected renewal date before cancelling, and confirm the cancellation takes effect on that date, not immediately.

Ignoring refund windows

Crushon's 24-hour token refund window is strict. If you cancel after 24 hours and have used tokens, you forfeit the refund. Request refunds immediately after purchase if you're unsure about your purchase.

Cancellation checklist for crushon AI

Use this checklist to ensure you've completed every step and protected yourself from unexpected charges or disputes.

When to keep your crushon AI subscription

Cancellation isn't always the best choice. Consider keeping your subscription if any of these scenarios match your situation.

You use the service regularly

If Crushon's AI companions or custom bot features improve your daily routine or provide entertainment you value, the subscription cost may be justified. Monthly plans at SGD 9.99 are relatively affordable compared to other entertainment subscriptions.

You want to preserve your bots and conversation history

Cancelling reverts you to free tier access, which may limit your ability to interact with custom bots or access premium conversations. If your bots represent significant creative investment, keep the subscription or export them before cancelling (if Crushon offers an export feature).

You're within the 24-hour refund window

If you're not satisfied with your recent purchase, cancelling within 24 hours of payment may qualify you for a token refund. After 24 hours, cancellation provides no refund, so you might as well keep the subscription for the remainder of the period.

Compare: crushon AI vs. alternative services

Exploring alternatives helps you decide whether to cancel Crushon or switch to a competing service that better meets your needs.

Research each service's cancellation policy before switching to avoid similar billing issues in the future. Stopee can help you navigate cancellation for any of these services as well.

How to contact crushon AI support

If you encounter difficulties cancelling or have billing disputes, contacting Crushon's support team provides another escalation path before involving your bank or CASE.

Direct contact options

The primary known cancellation and billing address for Crushon is in South Africa. An alternate address in the United States may refer to a separate legal entity or payment processor. Contact both if your initial request receives no response within 5 business days.

Reach out to Crushon support through your account dashboard (Account > Help or Support button) or through the email contact listed in the Payment Agreement. Include your account email, subscription dates, and specific issue in your message.

Escalation to CASE (Singapore)

If Crushon refuses to honour your cancellation or refund within 14 days, file a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes and can compel the company to refund your money under the Consumer Protection (Fair Trading) Act.

Visit case.org.sg to file a complaint. Include your cancellation confirmation, payment receipts, all correspondence with Crushon, and a clear statement of what you're seeking (refund, confirmed cancellation, etc.).

Dispute with your bank

If you're charged after cancellation, contact your bank or credit card issuer within 60 days of the unauthorized charge. Provide your cancellation confirmation and bank statement showing the charge. Your bank can reverse the transaction and issue a refund, even if Crushon disputes it.

Stopee recommends disputing with your bank rather than relying on Crushon's customer service for quick resolution.

Final thoughts: take control of your subscriptions

Cancelling Crushon AI is straightforward once you know which platform manages your subscription and what to expect after you cancel. Whether you're leaving because you found a better service, want to reduce subscription costs, or simply no longer use the platform, Stopee has given you the tools to cancel confidently and protect yourself from surprise charges.

Remember: deleting the app does not cancel your subscription, refunds are time-sensitive, and your bank is your last resort if Crushon ignores your cancellation request. Stopee has helped thousands of consumers cancel unwanted subscriptions, resolve billing disputes, and recover unauthorized charges. Visit stopee.com for guides on cancelling other services and understanding your consumer rights across all subscription platforms in Singapore.