Manage Thaifriendly

How to cancel thaifriendly in singapore: your step-by-step refund guide

What thaifriendly is and why cancellation matters

Thaifriendly is an online dating platform that helps you connect with Thai singles and international members. The service operates on a freemium model-you can browse and match for free, but you'll need a paid subscription to unlock unlimited messaging, advanced search filters, profile highlighting, and privacy controls. If you've signed up for a premium plan and now want to cancel, you've come to the right place. Stopee has helped thousands of consumers understand their cancellation options and claim refunds they're entitled to.

Who operates thaifriendly

Thaifriendly is operated by Oxixo Private Limited, a Singapore-registered company. The company maintains registered offices at 105 Cecil Street, The Octagon, #18-00, Singapore 069534, and an additional office at Chevron House, 30 Raffles Place, #17-01, Singapore 048622. You can bill your subscription through your chosen payment platform-either Apple's App Store, Google Play, or 2Checkout (also known as Verifone)-depending on how you signed up.

Why you should cancel thaifriendly

Common reasons to stop using the service

You might be cancelling Thaifriendly for several legitimate reasons. Perhaps you've found a match and no longer need the premium features. You may have discovered the platform doesn't match your dating preferences or goals. The subscription cost might no longer fit your budget, or you've simply decided online dating isn't for you right now. Whatever your reason, Stopee recognises that your subscription money is yours to protect, and you deserve clear guidance on how to stop the recurring charges.

The cost of forgetting to cancel

If you signed up for a monthly, three-month, six-month, or 12-month plan, your payment will renew automatically unless you actively cancel before your billing cycle ends. Forgetting to cancel means you'll be charged again-sometimes for a much longer commitment than you intended. That's why it's critical to act now if you've decided to move on from Thaifriendly.

Your consumer rights in singapore

What the law protects you

Singapore's Consumer Protection (Fair Trading) Act gives you strong rights when dealing with online subscription services. Under this law, Thaifriendly must provide you with clear, accurate information about pricing, billing frequency, and cancellation terms before you pay. If the company fails to do so, or if it uses unfair contract terms (like making cancellation deliberately difficult), you have grounds to complain to the Consumers Association of Singapore (CASE).

Your right to cancel and refund eligibility

You have the unconditional right to cancel your subscription at any time. However, your refund eligibility depends on when you signed up and how you paid. Thaifriendly's web-based refund policy grants you a full 14-day refund for first-time upgrades made via their website, provided you request it within 14 days of your first charge. If you paid via the App Store or Google Play, Apple and Google's own refund policies apply instead-and these can be more generous, especially if you cancel within 48 hours of purchase on some accounts.

Thaifriendly pricing in singapore dollars

Current subscription costs

Below are Thaifriendly's published pricing tiers converted to Singapore dollars (SGD). Prices may vary slightly between the web platform and mobile apps due to regional rounding and currency fluctuations.

How pricing varies by payment method

If you're subscribed via the iOS App Store or Google Play Store, your pricing will be similar but may appear slightly different due to Apple and Google's regional pricing adjustment. Pro tip: always check your actual billing statement to confirm the exact amount charged to your card or payment account-this is your proof if you later need to request a refund.

How to cancel thaifriendly step by step

Cancel via iOS (iPhone or iPad)

If you signed up for Thaifriendly through the Apple App Store, you must cancel through your Apple ID settings, not through the app itself. Uninstalling the app or deleting your account within the app will not stop your recurring charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (it shows your name and profile photo).
3. Select Subscriptions from the menu.
4. Find Thaifriendly in your active subscriptions list.
5. Tap on Thaifriendly and select Cancel Subscription.
6. Choose your cancellation reason from the options provided (optional).
7. Confirm by tapping Confirm Cancellation.
8. Apple will send you a confirmation email. Pro tip: screenshot this confirmation-you'll need it as proof if you later file a refund claim.

What happens next: your premium access remains active until the end of your current billing cycle. You will not be charged again. Your account and profile stay live unless you manually delete them.

Cancel via google play store

Android users who subscribed via Google Play must manage cancellation through the Google Play app or website. Like iOS, simply deleting the Thaifriendly app does not cancel your subscription.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage my subscriptions (or Subscriptions).
4. Find and tap Thaifriendly from your active subscriptions.
5. Tap Cancel subscription.
6. Select your reason for cancellation (optional) and confirm.
7. Google will send you a cancellation confirmation email.

Alternatively via web: you can also cancel through the Google Play website at payments.google.com. Log in with your Google account, navigate to Subscriptions, find Thaifriendly, and click Cancel.

Cancel via web (2Checkout payment platform)

If you subscribed directly through Thaifriendly's website using a credit card or PayPal, your payment is processed and managed by 2Checkout (also known as Verifone). You must cancel through 2Checkout's platform to stop recurring charges.

1. Go to 2co.com in your web browser.
2. Log in with the email address linked to your Thaifriendly subscription.
3. Locate your Thaifriendly order in your order history or active subscriptions section.
4. Select the option to Cancel or Manage Recurring Payment.
5. Follow the on-screen prompts to confirm cancellation.
6. You'll receive a confirmation email from 2Checkout within moments.
7. Pro tip: after cancellation, log back in to 2co.com to verify that Thaifriendly no longer appears in your active subscriptions. This double-check ensures the cancellation was successful.

The critical cancellation mistake to avoid

Warning: many Thaifriendly users mistakenly believe that deleting the app, logging out, or deactivating their account will stop the subscription. It will not. These actions only remove your access to the app or account features-they do not cancel the underlying recurring payment. You must cancel directly through the payment platform (Apple, Google, or 2Checkout) where your card is being charged. Stopee has seen countless cases where users thought they'd cancelled, only to discover they were still being billed months later.

Will you get a refund

Web subscriptions: the 14-day refund window

Thaifriendly offers a 14-day full refund policy for first-time premium upgrades made through their website only. This is one of your strongest protections as a consumer in Singapore.

• You qualify if: you paid via credit card, PayPal, or Bitcoin for your first-ever upgrade on the website.
• Request deadline: you must email your refund request within 14 days of your first charge.
• Refund method: once approved, Thaifriendly credits the refund back to your original payment method.
• Subsequent upgrades: if you've already upgraded once and cancelled, then re-subscribed later, the 14-day refund window applies only to your very first upgrade.

To request your refund, contact Thaifriendly's support team (via their website contact form) with your transaction ID and payment date. Keep your payment receipt or bank statement as evidence.

App store and google play refunds

Important: purchases made within the iOS App Store or Google Play are excluded from Thaifriendly's own refund policy. Apple and Google handle refunds for in-app subscriptions independently.

• Apple refunds: you have up to 45 days to request a refund through your Apple ID account. Tap Settings > [Your Name] > iTunes & App Store > [Your Apple ID] > View Apple ID > Purchase History, find the Thaifriendly charge, tap "Report a Problem," and request a refund. Apple approves most requests within 48 hours.
• Google Play refunds: you can request a refund within 48 hours of purchase. Open Google Play > Subscriptions > Thaifriendly > tap "Cancel" and then "Request Refund." After 48 hours, you must contact Google Play support directly at support.google.com.

Pro tip: if you used a promo code or introductory offer that didn't apply as expected, include this in your refund request message. Both Apple and Google are sympathetic to billing errors and promotional mishaps.

What happens after you cancel thaifriendly

Your account and access during the billing cycle

Cancelling your subscription does not immediately delete your account or remove your profile. Instead, your premium features remain active until the end of your current billing period. After that date passes, you automatically drop back to the free tier. This means you'll lose unlimited messaging and advanced features, but your profile, photos, and chat history remain accessible to you unless you manually delete the account.

How to fully delete your thaifriendly account

If you want to remove yourself from Thaifriendly completely-not just cancel the subscription-you need to delete your account within the app or on the website. This is a separate action from cancellation. Log into Thaifriendly, navigate to Account Settings or Profile, and select Delete Account. Oxixo Private Limited will process this request, though profile data may take several days to be fully removed from search and view functions.

Confirmation your cancellation worked

After you've completed your cancellation steps, always verify success by checking your billing platform one final time. In Apple ID, Google Play, or 2Checkout, Thaifriendly should no longer appear in your active subscriptions list. If it's still there 24 hours after cancellation, contact that payment platform's support team immediately-cancellation may not have gone through.

Common cancellation mistakes and how to avoid them

Mistake 1: thinking in-app settings end your subscription

It's understandable to assume that toggling off notifications, hiding your profile, or deactivating your account within Thaifriendly would pause your subscription. But the app's internal controls have nothing to do with your recurring billing. Your credit card or payment account is still on file with Apple, Google, or 2Checkout, and they'll charge it on your next renewal date regardless of what you do inside the Thaifriendly app itself.

Mistake 2: cancelling too close to your renewal date

If your billing date is tomorrow and you only cancel today, you may still be charged for the next cycle. Payment processors typically process renewals 24 to 48 hours before the listed renewal date. Pro tip: cancel as soon as you decide you're done, not the day before renewal. This gives the payment platform time to process and confirm your cancellation before your next charge.

Mistake 3: not keeping proof of cancellation

Your cancellation confirmation email is your legal proof that you ended the subscription. If you're later charged by mistake, you'll need this email to dispute the charge with your bank or payment provider. Screenshot or download every confirmation message from Apple, Google, 2Checkout, or Thaifriendly itself. Stopee recommends storing these in a dedicated folder on your computer or cloud storage.

Mistake 4: assuming a refund is automatic

Cancelling and getting a refund are two different actions. Cancelling stops future charges; requesting a refund reclaims money you've already spent. If you're within the 14-day window for a web subscription, you must actively request your refund-it will not be issued automatically just because you cancelled.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly and protected yourself fully:

• Step 1: confirm which payment platform you used (Apple ID, Google Play, or 2Checkout).
• Step 2: log into that payment platform right now, find Thaifriendly, and initiate cancellation following the steps outlined above.
• Step 3: save your cancellation confirmation email or screenshot.
• Step 4: if you're within 14 days of your first web upgrade, draft your refund request email with your transaction ID.
• Step 5: return to your payment platform 24 hours later and verify Thaifriendly no longer appears in active subscriptions.
• Step 6: check your bank or payment app statement after your next would-be renewal date (e.g., 30 days from today if you had a monthly plan) to confirm no charge appeared.
• Step 7: if an unexpected charge does appear, contact your bank's dispute team or your payment provider immediately.

When to escalate your complaint

If thaifriendly refuses to refund or won't cancel

Most cancellations and refund requests process smoothly. But if Thaifriendly's support team ignores your request, denies a refund you're entitled to, or charges you after you've cancelled, you have escalation options in Singapore.

• First step: send a formal written complaint to Oxixo Private Limited at 105 Cecil Street, The Octagon, #18-00, Singapore 069534 via registered mail. Clearly state your refund or cancellation issue and your proof (screenshots, transaction IDs, confirmation emails).
• Second step: if Oxixo doesn't respond within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes under Singapore's Consumer Protection (Fair Trading) Act and may compel Thaifriendly to refund you or justify why they've withheld payment.
• Third step: if CASE mediation fails, you can dispute the charge directly with your bank or credit card issuer. Most banks allow chargebacks up to 180 days after the disputed transaction, giving you plenty of time to gather evidence and file.

Thaifriendly cancellation summary

Cancelling Thaifriendly is straightforward once you know where to look. The key is acting through the payment platform where you were charged-Apple ID for App Store, Google Play for Android, or 2Checkout for web. Stopee has summarized the entire process in this guide so you can cancel confidently without accidentally continuing to fund a service you no longer use. If you're entitled to a refund under Thaifriendly's 14-day policy or Apple and Google's generous refund windows, file your request immediately. And remember: cancelling your subscription is your legal right under Singapore's Consumer Protection (Fair Trading) Act. Don't let dark UX patterns or confusing account settings trick you into staying subscribed longer than you intend.

Company contact details

Operator: Oxixo Private Limited

Registered office: 105 Cecil Street, The Octagon, #18-00, Singapore 069534

Alternative office: Chevron House, 30 Raffles Place, #17-01, Singapore 048622

Escalation point: Consumers Association of Singapore (CASE) at case.org.sg or 6100 0315

Whether you're cancelling because you've found someone special, or you simply want to manage your budget better, Stopee has walked you through every detail. Thousands of consumers have already used these steps to cancel Thaifriendly successfully and reclaim their refunds. You now have the knowledge, the checklist, and the authority to do the same. Act today, keep your proof, and protect your wallet.