Manage Faceplay

How to cancel faceplay and claim your refund in singapore

What faceplay is and why you might want to cancel

Faceplay is a subscription-based app that uses AI to generate face-swap videos and short-form content. You download it from the Apple App Store or Google Play Store, choose between free and premium tiers, and unlock features like additional templates, faster video processing, or unlimited creations when you subscribe.

If you've subscribed and now want to stop the automatic charges hitting your bank account, you're in the right place. At Stopee, we've helped thousands of Singaporeans navigate cancellations like this one, and we know the steps that actually work.

When faceplay might be worth cancelling

You may decide to cancel if you're not using the premium features, if the weekly charges add up faster than expected, or if you've found a better alternative. Whatever your reason, cancelling is straightforward once you know which platform you subscribed on.

How much you're actually paying

Faceplay offers multiple subscription tiers, and prices vary by plan. Below is a breakdown of current weekly subscription costs on the Singapore Apple App Store.

Notice how quickly these charges accumulate. Even the lowest tier costs over S$200 per year. If you're no longer actively using the app, that money is better in your pocket.

Your consumer rights when cancelling faceplay in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you subscribe to services online, and Stopee always recommends you know these rights before you cancel.

What the consumer protection act covers

Under Singapore law, you have the right to receive accurate information about any service before you pay for it. If Faceplay's terms are unclear about how to cancel, or if the app makes cancellation deliberately difficult to find, this may breach fair trading principles.

You also have the right to cancel a subscription within a reasonable timeframe without being penalised. Faceplay claims all purchases are non-refundable, but this does not override your legal protections-especially if the service is defective or if you cancel within a reasonable period.

When to escalate your complaint

If Faceplay refuses to honour a cancellation or refund after you've followed the correct steps, contact the Consumers Association of Singapore (CASE). They can mediate disputes and investigate unfair practices. Keep all receipts, screenshots of your subscription settings, and cancellation confirmation emails as evidence.

How to cancel faceplay on iPhone and iPad

If you subscribed through the Apple App Store, you cancel directly in your iPhone or iPad settings-not in the Faceplay app itself. This is the fastest route.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your Apple ID name at the top of the screen.
2. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find and tap Faceplay in the list.
   • If you don't see it immediately, scroll down-sometimes lesser-used apps sit at the bottom.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will show you the cancellation date and confirm you won't be charged again.
5. Confirm the cancellation by tapping Confirm when prompted.
   • You'll receive an email confirmation from Apple within minutes.

Pro tip: Cancel at least 24 hours before your next billing date. If you cancel on the day you're due to be charged, Apple may still process the payment-you'll then need to request a refund separately.

Warning: Do not delete the Faceplay app thinking this cancels your subscription. Deleting the app does nothing to stop automatic renewals. You must cancel through Settings.

How to cancel faceplay on android phones and tablets

Android users subscribed through Google Play Store follow a slightly different path, but it's equally simple. Stopee recommends taking a screenshot of your subscription details before you cancel-this helps if you need to dispute a charge later.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Look for the Google Play icon on your home screen or in your app drawer.
2. Tap your profile icon in the top-right corner.
   • This icon usually appears as a circle with your photo or initial.
3. Tap Payments and subscriptions.
   • This opens a menu showing all your active Google Play services.
4. Tap Subscriptions.
   • You'll see a complete list of every subscription tied to your Google account.
5. Find Faceplay and tap it.
   • The screen will display your next billing date and the amount you'll be charged.
6. Tap Cancel subscription at the bottom.
   • Google will ask you to confirm and may offer you a discount to stay-ignore this if you're sure you want to leave.
7. Tap Yes, cancel subscription to finish.
   • You'll see a final confirmation screen with your cancellation date.

Pro tip: Google Play shows your exact next billing date on the subscription screen. If it's more than a week away, you have time to cancel without losing money to an unexpected charge.

Warning: If you've linked multiple Google accounts to your Android device, make sure you're cancelling from the account you actually used to subscribe to Faceplay. Cancelling from the wrong account will have no effect.

How to cancel a web or direct payment subscription to faceplay

If you subscribed directly through Faceplay's website, or if you paid by PayPal, credit card, or bank transfer outside the app stores, you'll need to cancel through your account dashboard. Stopee finds that these direct subscriptions are often harder to locate and cancel, so we've broken this down step by step.

Cancelling a direct web subscription

1. Visit Faceplay's official website or log in to your account portal.
   • Look for a Billing, Account, or Subscription Settings link.
2. Navigate to your Subscriptions or Billing History section.
   • This area typically shows all active payments and renewal dates.
3. Find your active Faceplay subscription and tap or click Cancel.
   • Some services use the word "Stop" or "End subscription" instead-look for any button that halts automatic renewals.
4. Follow the confirmation steps and save your cancellation confirmation number.
   • This number is your proof if disputes arise later.

Pro tip: If Faceplay's website has no self-service cancellation option, contact their support team directly. Include your account email, subscription start date, and the amount you've been charged. Keep copies of all correspondence.

Cancelling a PayPal or direct card payment

If you authorized recurring payments through PayPal or your bank, you have two options.

1. Cancel through your PayPal account.
   • Log into PayPal, go to Settings, then Apps and websites, find Faceplay, and revoke its permission to charge you.
2. Cancel through your bank or card issuer.
   • Contact your bank and ask them to block recurring charges from Faceplay's merchant ID. Most banks can do this instantly over the phone.
3. Contact Faceplay's support and ask them to process the cancellation on their end.
   • This ensures they know the subscription is terminated and won't pursue the debt.

Warning: Simply stopping payments without notifying Faceplay can be flagged as a breach of the terms. Always send a formal cancellation request in writing (email counts) so there's a paper trail.

What happens to your account after you cancel

Cancelling Faceplay is not the same as deleting your account, and understanding the difference saves you confusion later.

Access and billing after cancellation

When you cancel, your subscription stops renewing immediately. However, you keep access to premium features until the end of the billing period you've already paid for. For example, if you cancel on a Tuesday and your next billing date is Sunday, you'll have premium access until Sunday. After that date, your account reverts to the free tier, and you cannot create content or access paid features without re-subscribing.

You will not be charged again after cancellation, provided you've followed the correct steps on your platform. If a charge appears after you've cancelled, contact your payment provider immediately-this is a billing error and they can reverse it.

Your account, data, and receipts

Cancelling does not delete your Faceplay account or any videos, photos, or content you've created and stored in the app. Your profile and history remain, so you can reactivate later if you change your mind. If you want your account completely removed, contact Faceplay's support team separately-this is called account deletion, and it's different from cancellation.

Always keep copies of your payment receipts and order confirmation numbers from Apple, Google, or your payment provider. These receipts are essential if you need to dispute a charge or request a refund later. Stopee recommends taking a screenshot of your cancellation confirmation screen as well.

Will you get a refund from faceplay?

Refunds are the question every cancelling customer asks, and the answer depends on when you cancel and which platform you used.

Faceplay's refund policy

Faceplay's published position is that all purchases are non-refundable. This is the default stance, and the company rarely makes exceptions. However, this does not mean you have no recourse-your payment platform (Apple, Google, or your bank) may override this policy under consumer protection law.

Refunds through the apple app store

Apple allows refunds for subscription charges if you request them within 14 days of the charge. You do not need Faceplay's permission to get an App Store refund. Here's how to request one:

1. Open the App Store app and tap your profile icon in the top-right corner.
   • This is the same icon you use to access your subscriptions.
2. Tap Purchase history.
   • You'll see a chronological list of all charges linked to your Apple ID.
3. Find the Faceplay charge you want refunded and tap the three dots (or "Report a problem") icon next to it.
   • A menu will open asking you to describe the issue.
4. Select "I would like a refund" and explain your reason (e.g., "I didn't use this service" or "This was an accidental charge").
   • Be honest-Apple's team reviews refund requests manually.
5. Tap Submit and wait for Apple's response.
   • Apple typically responds within 48 hours, and refunds appear in your original payment method within 5-10 business days.

Pro tip: Apple refunds charges made within the last 90 days of your request. If your charge is older than 90 days, Apple usually refuses, but it's worth trying anyway.

Refunds through google play

Google Play refunds work similarly. You have 48 hours from the time of charge to request a refund without giving a reason. After 48 hours, refunds are possible but less likely to be approved.

1. Open the Google Play Store and tap your profile icon.
   • This opens your account menu.
2. Tap Payments and subscriptions, then Subscriptions.
   • This shows all your active and past subscriptions.
3. Find Faceplay and tap it, then tap Show purchases.
   • This displays your charge history for this subscription.
4. Tap the charge you want refunded and select "Report a problem" or "Request a refund".
   • Google will ask you to describe the issue.
5. Explain your reason and submit the request.
   • Google reviews requests within 24 hours, and refunds typically appear within 5-7 business days.

Warning: If you request too many refunds in a short period, Google may flag your account for fraud. Use refunds responsibly and only for legitimate disputes.

Refunds for direct web or PayPal payments

If you paid Faceplay directly through their website or via PayPal, Faceplay has no written cooling-off period. However, Singapore's Consumer Protection Act gives you stronger protection. You can request a refund if:

• You cancel within 7 days of subscribing and the service was defective or misrepresented.
• You've been overcharged or charged multiple times for the same period.
• Faceplay breached the contract terms or failed to provide the promised service.

If Faceplay refuses, escalate to CASE (Consumers Association of Singapore) or contact your bank or PayPal to file a chargeback. Stopee has seen many customers successfully recover funds this way.

Common mistakes people make when cancelling faceplay

Cancelling feels straightforward, but small mistakes can leave you paying for weeks longer than intended. We've helped thousands of Singaporeans avoid these traps, and we want to protect you too.

Deleting the app instead of cancelling

This is the number-one mistake. Removing Faceplay from your phone does absolutely nothing to stop your subscription. The charges will keep coming because the app store still has your payment method and billing instructions on file. Always cancel the subscription first, then delete the app if you want to.

Cancelling from the wrong payment method

If you've used multiple Apple IDs, Google accounts, or payment cards, you might cancel from the wrong one. Before you start, open the app you're subscribed to (or check your email receipts) to confirm exactly which account holds the subscription. Cancelling from the wrong account leaves your real subscription active and charges continuing.

Missing the 24-hour window before billing

If you cancel on the day you're scheduled to be charged, your payment provider may still process the charge. You then have to request a refund separately. Always cancel at least 24 hours before your next billing date. Check your subscription details to see the exact date before you start.

Not saving your cancellation confirmation

After you cancel, take a screenshot of the confirmation screen showing the date and time. If a charge appears after cancellation, you'll have proof you acted correctly. Without this evidence, disputing an unexpected charge becomes much harder.

Assuming cancellation equals deletion

Your Faceplay account, profile, and all your created content remain even after you cancel the subscription. If you want complete removal, you must separately request account deletion from Faceplay's support team. Many people cancel, assume everything is gone, then are surprised to see their account still exists.

Checklist before and after cancellation

Use this checklist to ensure you've handled your Faceplay cancellation correctly.

What stopee recommends if you're still unsure

Cancelling Faceplay should take no more than five minutes. However, if you're worried about losing access to content or if you're unsure which payment method you used, Stopee is here to guide you. Our cancellation specialists have helped thousands of consumers in Singapore navigate subscriptions exactly like this one, and we've learned every shortcut and every trap along the way.

Take your time. Check your subscription settings before you cancel. Keep your confirmations. And if anything goes wrong, know that consumer protection law is on your side-your bank, Apple, Google, and CASE will all back you up if Faceplay tries to charge you after you've cancelled.

Contact information for faceplay

If you need to escalate a dispute or request account deletion, Faceplay lists the following official addresses:

• Legal contact address: Hanoi, Vietnam (listed in terms of use)
• Secondary address: Shenzhen, China (appears in cancellation correspondence templates)

For fastest resolution, contact Faceplay's support team through the app or their website first. If they refuse to help, escalate to CASE in Singapore (contact@case.org.sg or 6100 0820) or file a chargeback with your bank or payment provider.

Final thoughts on cancelling faceplay

Cancelling a subscription is a small act, but it's yours to make. You control your money, your time, and your access to services. If Faceplay isn't delivering value, you have every right to leave-and the law protects that right.

Stopee has helped thousands of consumers cancel subscriptions, claim refunds, and take control of their digital spending. Whether you're cancelling Faceplay or any other service, we're here to make sure the process is clear, fair, and on your terms. Follow the steps in this guide, keep your proof, and know that consumer protection is always in your corner.