Manage Faceplay

How to cancel faceplay: your complete guide for south africa

What is faceplay and why you might want to cancel

Faceplay is a mobile and web application that uses artificial intelligence to create face filters, face-swap effects, and video transformations. You download it on iOS or Android, or access it through the web at faceplay.cc. The app operates on a freemium model, meaning you get basic features free, but premium templates and additional features require a subscription or in-app purchases.

Many South African users find themselves subscribing to Faceplay for creative video editing, then realizing the subscription renews automatically without warning. If you've noticed recurring charges on your Apple, Google Play, or PayPal account and want to stop them, you're in the right place. Stopee is here to guide you through every cancellation method available to you.

Where faceplay operates

Faceplay runs on three platforms: iOS (via Apple App Store), Android (via Google Play Store), and web browsers (faceplay.cc). Your subscription payment method depends on how you signed up. If you subscribed through Apple, charges appear on your Apple ID bill. If you used Google Play, charges appear in Google Play transactions. If you paid through PayPal, charges come directly from your PayPal account. Understanding which platform holds your subscription is the first step to cancelling it.

Why cancelling faceplay matters

Subscription apps are designed to renew automatically. Without cancellation, your account will continue charging you every week, month, or year, depending on your plan. Even if you stop using the app, the money keeps flowing. Stopee helps thousands of South African consumers take back control of their subscriptions and stop unwanted charges before they pile up.

Your consumer rights in south africa

South Africa's Consumer Protection Act 68 of 2008 protects you when dealing with subscription services like Faceplay. Understanding your rights empowers you to cancel confidently and dispute unfair practices.

What the law says about subscriptions

The Consumer Protection Act requires that any direct agreement (including automatic renewal subscriptions) be made clear and fair. This means the company must tell you upfront that your subscription renews automatically, and they must make cancellation just as easy as signing up. If Faceplay buried the renewal terms in small print or made cancellation deliberately difficult, that violates consumer law. Stopee emphasises that you have the legal right to cancel any subscription without penalty after the initial commitment period expires.

Your refund and dispute rights

While Faceplay claims all purchases are non-refundable, South African law gives you additional protections. If you were charged without clear consent, or if the subscription was renewed without adequate notice, you may request a refund. If Faceplay refuses, you can escalate to the National Consumer Commission (NCC) or dispute the charge through your payment provider (Apple, Google, or PayPal). Stopee recommends keeping records of all charges and cancellation attempts.

Faceplay pricing in south africa

Faceplay offers several subscription tiers, all billed in South African Rand (ZAR). Prices vary slightly between the App Store, Google Play, and the web platform. Here is the pricing snapshot for South Africa:

Prices may shift slightly depending on promotional offers or your payment provider. Pro tip: if you're testing Faceplay, start with the weekly plan so you can cancel quickly without losing weeks of subscription fees.

How to cancel faceplay on iOS

If you subscribed to Faceplay through Apple's App Store on your iPhone or iPad, follow these steps to stop auto-renewal. Your premium access will continue until your current billing period ends, then the subscription stops.

1. Open the Settings app on your iPhone or iPad
   • Look for the grey gear icon on your home screen
2. Tap your Apple ID at the top of Settings
   • You'll see your name and profile picture
3. Select Subscriptions
   • This shows all active subscriptions linked to your Apple ID
4. Find and tap FacePlay - AI Filter & Face Swap
   • Scroll down if you have many subscriptions
5. Tap Cancel Subscription
   • Apple will ask you to confirm your reason for cancelling (optional feedback)
6. Confirm the cancellation by tapping Confirm
   • You'll see a confirmation message stating when your subscription ends
   • Save this message or take a screenshot for your records

Warning: tapping "Cancel" does not delete your Faceplay account or remove your creative content. It only stops the auto-renewal. Your photos and videos remain in your account until you manually delete them.

How to cancel faceplay on android

Android users who subscribed through Google Play Store must cancel in the Google Play app itself. Apple's Settings app does not control Google Play subscriptions. Follow these steps carefully.

1. Open the Google Play Store app on your Android phone or tablet
   • Find the colourful triangular Google Play icon
2. Tap your Account profile icon in the top-right corner
   • It looks like a circle with your profile picture or initial
3. Tap Manage your Google Account
   • This opens your Google Account settings
4. Navigate to the Subscriptions tab
   • You may see tabs at the top: swipe to find "Subscriptions"
5. Find and select FacePlay - AI Filter & Face Swap
   • Look for the Faceplay icon or name in your active subscriptions list
6. Tap Cancel Subscription
   • Google will present your cancellation options
7. Follow the prompts to confirm
   • Select your reason for cancelling (optional)
   • Tap the final confirmation button

Pro tip: after cancelling, return to Google Play Store, search for Faceplay, and check the subscription status. It should now say "Cancelled" or show no active subscription. Stopee recommends taking a screenshot as proof.

How to cancel faceplay on the web

If you created an account directly on faceplay.cc and subscribed through their website, you cancel via your account settings. This method applies whether you paid by card, PayPal, or another payment method directly on the Faceplay website.

1. Visit https://www.faceplay.cc/ in your web browser
   • Use any browser on any device
2. Log in with your email and password
   • Look for a "Login" or "Sign In" button at the top of the page
3. Open your Account or Profile settings
   • This is often a gear icon or your username in the top-right corner
4. Find Billing or Subscriptions in your account menu
   • Look for payment or subscription-related options
5. Locate your active Faceplay subscription
   • You'll see the plan name, price, and renewal date
6. Click Cancel next to the subscription
   • Faceplay may ask why you're cancelling (feedback is optional)
7. Confirm the cancellation
   • You'll receive a confirmation email at the address linked to your account

Warning: if you cannot find a Billing or Subscriptions option on the website, contact Faceplay support at support@faceplay.cc. Do not assume your subscription has cancelled; always seek written confirmation. Stopee always recommends getting email proof of cancellation.

How to cancel faceplay via PayPal

If you linked Faceplay to your PayPal account and set up automatic payments through PayPal, you must cancel through PayPal's platform, not through Faceplay or your bank. This gives you the most direct control over the recurring payment agreement.

1. Log in to your PayPal account at paypal.com
   • Use your email and password
2. Click your Account Settings or profile icon
   • Usually found in the top-right corner or in a menu
3. Select Payments or Money from the menu
   • Look for options related to your payment history or subscriptions
4. Click Manage automatic payments or Recurring payments
   • This shows all companies with permission to charge you automatically
5. Search for FacePlay or INNOVATIONAL TECHNOLOGIES LIMITED
   • Faceplay may be listed under the company name rather than the app name
6. Click the entry and select Cancel
   • PayPal will ask you to confirm
   • Select your reason (optional feedback)
7. Confirm the cancellation
   • PayPal will send you an email confirmation
   • Keep this email as proof

After cancellation via PayPal, Faceplay can no longer charge your PayPal account. However, if you also have an active subscription through Apple or Google Play, you must cancel those separately.

What happens after you cancel faceplay

Cancelling your subscription is not instant. You need to understand the exact timeline and what access you retain during the transition period.

Premium access during the final billing period

When you cancel Faceplay, your subscription stops auto-renewing, but you keep premium access until the end of your current billing period. If you paid for a monthly subscription on the 15th and you cancel on the 20th, you retain premium features until the 15th of next month. After that date, your account downgrades to the free tier, and you lose access to premium filters and coins.

Some services enforce immediate cancellation, terminating access right away. Check your cancellation confirmation email to see whether Faceplay allows you to keep premium access through the billing period or if access stops immediately.

Your account and content remain intact

Cancelling your subscription does not delete your Faceplay account or remove your saved photos, videos, or edits. You can still log in to your account and access the free version of Faceplay with all your existing content. Only the premium features become unavailable. If you want to permanently delete your account or data, contact support@faceplay.cc and request account deletion. Stopee recommends backing up any personal content before requesting deletion.

Prevent accidental resubscription

After cancelling, verify one final time that auto-renewal is off. Go back to Settings (iOS), Google Play (Android), or your web account and confirm the subscription now shows as "Cancelled" or "Not active". This prevents accidental resubscription if you accidentally tap a premium feature prompt.

Will you get a refund from faceplay

Faceplay's stated policy is that all purchases and subscriptions are non-refundable. This is the standard position held by most app developers. However, South African consumer law and your payment provider's policies create real exceptions.

Apple app store refund options

If you subscribed through Apple, you can request a refund directly from Apple for charges within the last 90 days. Apple has the authority to grant refunds even if Faceplay refuses. To request an Apple refund, visit reportaproblem.apple.com, find the Faceplay charge, and select "I'd like a refund for this purchase". Apple reviews your case and decides within a few business days. Stopee recommends requesting a refund immediately if you were charged unexpectedly or if you cancelled but were billed again by mistake.

Google play refund options

Google Play allows you to request a refund on subscriptions within 48 hours of the first charge. For recurring charges after the first billing cycle, Google's refund window is tighter. However, if you were charged after cancelling, or if the charges were fraudulent, Google's support team may grant an exception. Open your Google Play receipt, tap "Help & feedback", and select "Request a refund". Google will ask your reason and make a decision.

PayPal dispute process

If Faceplay charged you through PayPal after you cancelled, or if the charge was unauthorized, you can open a dispute through PayPal's Resolution Center. Log in to PayPal, go to Resolution Center, and file a dispute against the Faceplay transaction. PayPal investigates and may reverse the charge if evidence supports your claim. Keep cancellation confirmations and emails as evidence.

Consumer protection act escalation

If all else fails and Faceplay refuses to honour your cancellation or refund request, escalate to the National Consumer Commission (NCC). Under South Africa's Consumer Protection Act, you have the right to dispute unfair contract terms and unauthorized charges. The NCC can force Faceplay to refund you if they find the company acted unfairly. Stopee recommends filing a complaint with the NCC if you've exhausted all other options.

Common mistakes when cancelling faceplay

Cancelling a subscription feels straightforward, but small oversights can leave you still charged. Many South African users make predictable errors that cost them money. Let me walk you through the traps.

Deleting the app instead of cancelling

The single biggest mistake is assuming that uninstalling Faceplay from your phone cancels the subscription. It does not. Uninstalling removes the app from your device, but your subscription agreement remains active with Apple, Google, or Faceplay's payment processor. Your account continues to auto-renew every week or month. Always cancel the subscription first within your account settings, then delete the app if you wish. Stopee emphasises this distinction because hundreds of users lose money this way annually.

Cancelling without confirming the status

After you hit "Cancel" on the screen, assume nothing. Take a screenshot of the confirmation message. Return to your subscription settings after 24 hours to verify the status has changed to "Cancelled" or "Not active". Some systems show a brief confirmation but fail to process the cancellation in the background. Only when you revisit the settings can you be certain the cancellation took.

Confusing multiple payment methods

If you have Faceplay subscriptions through both Apple and Google Play, you must cancel both separately. Each platform manages its own subscription independently. Cancelling on Apple does not touch your Google Play subscription. Check all three channels (iOS, Android, web) to see where you're subscribed, then cancel each one individually.

Missing the confirmation email

After cancelling, check your email (including spam/junk folders) for a confirmation message from Apple, Google, PayPal, or Faceplay. This email is your proof of cancellation. If you need to dispute a charge later, this email is your strongest evidence. If you don't receive a confirmation within 24 hours, contact support and ask for written proof. Stopee always recommends keeping these emails for at least six months.

Cancellation checklist for faceplay

Use this checklist to ensure you've completed every step and protected yourself from surprise charges:

Key takeaways and next steps

Cancelling Faceplay is straightforward once you know which platform holds your subscription. The process takes just a few minutes: navigate to your subscription settings on iOS (Settings > Apple ID > Subscriptions), Android (Google Play Store > Account > Subscriptions), the web (faceplay.cc > Account > Billing), or PayPal (PayPal.com > Account Settings > Automatic Payments). Always screenshot your confirmation and verify within 24 hours that auto-renewal has stopped.

South African consumer law protects you. If Faceplay refuses to honour your cancellation or refunds you unjustly, the Consumer Protection Act gives you the right to dispute charges through your bank, payment provider, or the National Consumer Commission. Keep records of all cancellation attempts and communicate any disputes in writing so you have evidence.

If you struggled with Faceplay or any other subscription service, Stopee is here to help. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their recurring charges. Visit Stopee today for guides on cancelling any service, templates for dispute letters, and up-to-date contact information for every company.

Need more help

If you've followed all these steps and Faceplay still charges you after cancellation, or if you need to dispute a refund, contact Stopee. Our guides cover every major app and service. Whether you're fighting with Apple, Google, PayPal, or Faceplay directly, Stopee provides the legal precedents, templates, and escalation paths you need to win. Stop paying for services you don't use-start with Stopee.