Manage Ourtime

How to cancel ourtime in south africa and protect your subscription rights

What ourtime is and who it's for

Ourtime is a dating platform designed specifically for singles aged 50 and older, operated by the Meetic and Match Group family of services. The platform operates on a freemium model, meaning you can browse profiles and use basic features for free, but you'll need a paid subscription to unlock premium messaging, advanced matching and profile browsing tools.

The service attracts older adults across South Africa seeking long-term relationships, companionship or social connection. Whether you've found what you were looking for or simply decided Ourtime isn't the right fit, cancelling your subscription is straightforward when you know where to look. At Stopee, we guide thousands of South African consumers through subscription cancellations every month, and we're here to walk you through the Ourtime process step by step.

How ourtime operates and what you're paying for

Ourtime's paid tiers give you access to features like unlimited messaging, seeing who has viewed your profile, and using advanced filters to find matches. Your subscription renews automatically each billing cycle unless you actively cancel. This is where many users get caught off guard, which is exactly why Stopee exists: to help you take control of your subscriptions before unwanted charges hit your bank account.

Why you might want to cancel

People cancel Ourtime for many legitimate reasons. You may have met someone and no longer need the service. You might decide the dating platform isn't delivering the matches or experience you expected. Or you might simply want to take a break from online dating altogether. Whatever your reason, cancelling promptly stops future billing cycles and gives you peace of mind.

Why you should cancel sooner rather than later

Subscription services are designed to charge you automatically every month, quarter or year. The longer you delay cancellation, the more billing cycles you'll pass through. In South Africa, your bank account is vulnerable to repeat charges once you've authorised a subscription, and reversing unauthorised charges takes time and effort.

The cost of waiting to cancel

If your Ourtime subscription renews on the 15th of each month and you wait three weeks after deciding to quit, you'll be charged again. Those charges continue until you submit a cancellation request and it's processed. Each billing cycle you miss is money you won't recover under Ourtime's standard refund policy. Stopping the bleeding fast is your first priority.

How stopee helps you act fast

Stopee provides cancellation addresses, step-by-step instructions and your consumer rights all in one place. We've researched Ourtime's cancellation methods so you don't have to dig through outdated help pages or spend hours on customer service queues. Use this guide to cancel within the next 24 hours, and you'll prevent at least one unwanted charge from landing in your account.

How to cancel ourtime: method-by-method instructions

You have multiple ways to cancel your Ourtime subscription, depending on where and how you signed up. We recommend cancelling via the Ourtime website first, as it gives you the fastest confirmation and control over your cancellation date.

Cancel ourtime through the website (recommended method)

This is the most reliable way to cancel because you receive instant confirmation and a clear end date for your paid access.

1. Open your web browser and go to the Ourtime website.
2. Log in with your email address and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
3. Click on your account menu or profile icon (usually in the top-right corner).
4. Select "My Account" or "Settings".
5. Navigate to "Manage Subscription" or "Billing".
6. Click "Cancel Subscription" or "Cancel Membership".
   • Ourtime may ask why you're cancelling; this feedback is optional.
   • You may see retention offers (discounts or free months); only accept if you genuinely want to stay.
7. Confirm your cancellation when prompted.
   • Take a screenshot of your confirmation page showing the cancellation date.
   • You'll receive a confirmation email; save this for your records.

Pro tip: Cancellation via the website is instant and you receive an end date that same day. This date tells you exactly when your paid features stop and when you'll no longer be charged. Write this date down and set a reminder for the day after to verify no charge appeared in your bank account.

Cancel through the apple app store (iOS)

If you subscribed to Ourtime through your iPhone or iPad, you must cancel through Apple's system, not Ourtime's website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "Ourtime".
5. Tap "Cancel Subscription".
   • Apple will ask if you want to keep the subscription; confirm that you want to cancel.
   • You'll see a cancellation confirmation with an end date.
6. Take a screenshot of the confirmation screen.

Warning: Apple handles all billing for app store subscriptions, not Ourtime. If charges continue after you cancel through Apple, contact Apple Support directly, not Ourtime customer service. Apple's support team can investigate charges and process refunds if warranted.

Cancel through the google play store (Android)

Android users who subscribed through Google Play must cancel through Google's system.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Ourtime".
6. Tap "Cancel subscription".
   • Google will confirm your cancellation and show you an end date.
   • Screenshot this confirmation.

Pro tip: Google Play processes your refund request through Google, not Ourtime. If you cancel within a specific window (often 7 to 14 days of purchase), you may be eligible for a refund. Check your confirmation email from Google Play to see the refund eligibility window for your specific purchase.

Cancel by email or postal letter

If you prefer written communication or have already tried other methods without success, you can cancel via post or email.

1. Prepare a clear cancellation request that includes:
   • Your full name
   • Your email address associated with Ourtime
   • Your Ourtime account username (if you know it)
   • The statement "I request immediate cancellation of my Ourtime subscription effective today"
   • The date you're sending the request
2. Send the email to Ourtime's customer support address (check your confirmation email or account settings for the current support email).
3. Keep a copy of your email and note the time you sent it.
4. Wait for a confirmation reply within 5 business days.

For postal cancellation, we recommend registered post to create proof of delivery:

1. Write out your cancellation request on paper (same details as above).
2. Include a copy of your payment proof (account statement or email receipt).
3. Post the letter via registered mail to ensure tracking and proof of delivery.
   • Keep your registered post receipt and tracking number.
4. Note the expected delivery date and follow up if you don't receive confirmation within 10 business days.

Warning: Email and postal cancellation take longer to process than website or app cancellation. Your subscription may renew once or twice while your cancellation request is being processed. For this reason, Stopee strongly recommends using the website or app methods first. If you must use email or post, send your request at least 7 days before your next billing date to give Ourtime time to process it.

What happens after you cancel your ourtime subscription

Cancelling a subscription and deleting your account are two different actions, and understanding the difference protects your privacy and account security.

Your access after cancellation

When you successfully cancel your paid subscription, you retain access to your profile and basic features (usually viewing and limited messaging) until your current billing period ends. If you paid for a monthly subscription and cancelled on the 10th of the month, you'll keep premium access until the end of that month (or your next scheduled billing date). After that date, you'll revert to free-tier access only, and you won't be charged again.

Your profile remains visible to other users unless you delete your account separately. This means people can still see your photos and bio, and Ourtime can still send you notifications and promotional emails. If this bothers you, move on to the next section about account deletion.

Stopping auto-renewal and preventing surprise charges

The moment your cancellation is confirmed, auto-renewal stops for your account. You will not be charged again at the next renewal date. However, charges that occurred before you cancelled will still appear on your bank statement; cancellation only prevents future charges. If you see a charge on your statement dated after your cancellation confirmation, contact your bank or Ourtime support immediately to investigate.

Account deletion versus subscription cancellation

Cancelling your subscription does not delete your account or profile. Your account remains active with your photos, messages and profile information still stored on Ourtime's servers. If you want your profile removed completely, you must request account deletion separately.

1. Log into your Ourtime account.
2. Go to "Settings" or "Account".
3. Look for "Delete Account" or "Close Account".
4. Follow the prompts to request deletion.
   • Ourtime may ask for confirmation to prevent accidental deletion.
   • Account deletion is usually permanent and cannot be reversed.
5. Keep confirmation of your deletion request for your records.

Pro tip: If you can't find the account deletion option online, email Ourtime support with your deletion request in writing. Request written confirmation of the deletion and ask for details about how long the deletion process takes. Stopee recommends keeping this correspondence until you verify your profile is no longer visible.

Refund eligibility and how to claim your money back

Refunds for Ourtime subscriptions are limited, and your eligibility depends on where you bought your subscription and how recently you purchased it.

Refunds for website purchases in south africa

If you subscribed directly through the Ourtime website using your credit or debit card, you may be eligible for a refund within a short window after purchase. Most online dating platforms, including Ourtime, honour a refund window of 3 to 7 days from the date of purchase. After that window closes, your subscription payment is treated as final, and no refund will be issued for unused time or partial months.

To claim a refund within the eligible period:

1. Log into your Ourtime account and locate your original purchase confirmation email.
2. Calculate whether you're within 3 to 7 days of the purchase date.
3. Contact Ourtime support via email, clearly stating your request for a refund and attaching your receipt.
4. Include your account details and the exact amount charged.
5. Request written confirmation of the refund, including an expected refund date.
6. Allow 10 to 14 business days for the refund to appear back in your bank account.

Warning: Ourtime does not offer partial refunds for unused time after the initial refund window. If you've used 10 days of a 30-day subscription, you won't receive a refund for the remaining 20 days. This is why cancelling promptly matters: it prevents future charges, but doesn't recover money you've already spent.

Refunds for apple app store and google play purchases

Refunds for app store subscriptions are handled by Apple and Google, not by Ourtime. Ourtime explicitly states it does not issue refunds for app store purchases because the payment processor (Apple or Google) owns the transaction.

If you purchased through an app store, follow these steps:

1. Apple App Store: Go to the App Store, tap your profile icon, select "Subscriptions", find Ourtime, and tap "Report a Problem". Select your reason for requesting a refund and submit. Apple reviews your request and typically responds within 24 to 48 hours.
2. Google Play: Open Google Play, tap your profile icon, go to "Payments and subscriptions", select "Subscriptions", tap Ourtime, and select "Report a problem". Choose your reason and submit. Google typically responds within 1 to 3 business days.

Both Apple and Google offer refunds within 7 to 15 days of purchase if you haven't used the service significantly. After that window, refunds are discretionary and depend on your account history and reason for requesting a refund.

What third-party websites claim about refunds

Some third-party comparison websites claim a 14-day refund window for Ourtime. This is not confirmed as official Ourtime policy and should be treated with caution. These websites may be describing their own guarantees or outdated information. Always verify refund eligibility by contacting Ourtime directly or checking your original purchase receipt.

Your consumer rights in south africa and dispute resolution

If Ourtime charges you after you've cancelled, or refuses to process your cancellation request, you have consumer protections under South African law.

The consumer protection act and your subscription rights

South Africa's Consumer Protection Act (CPA) gives you the right to cancel distance contracts (subscriptions purchased online) within 5 business days of purchase without penalty. This applies to Ourtime if you purchased your subscription online. After the 5-day window closes, cancellation terms depend on what you agreed to when you signed up, but the CPA still protects you against fraudulent billing and unfair contract terms.

Additionally, the CPA requires businesses to process cancellation requests within a reasonable timeframe and to stop charging you once cancellation is confirmed. If Ourtime continues charging you after you've submitted a valid cancellation request, this is a breach of your consumer rights.

Dispute resolution and escalation

If Ourtime refuses to cancel your subscription or reverses your cancellation, follow these steps:

1. Gather all evidence: cancellation confirmation emails, screenshots, bank statements showing charges after cancellation, and copies of any support emails.
2. Send a formal written demand to Ourtime via registered post, requesting cancellation and a refund of unauthorised charges. Keep your receipt and tracking number.
3. If Ourtime doesn't respond within 10 business days, submit a complaint to the National Consumer Commission (NCC).
   • Visit www.ncc.org.za or call 0861 622 628
   • Provide your evidence and a clear description of your complaint
   • The NCC investigates for free and can order Ourtime to refund you
4. If the NCC complaint doesn't resolve your issue, you can pursue a case through the magistrate's court in your jurisdiction for claims under R100,000.

Pro tip: The National Consumer Commission is your best free tool for resolving billing disputes with online services. Stopee recommends keeping detailed records of every interaction with Ourtime. The moment you notice an unauthorised charge, report it to both Ourtime and the NCC, and ask your bank to dispute the transaction.

Ourtime pricing and what you're paying for

Ourtime's subscription costs vary by country, billing period and promotional offers. The table below shows typical pricing ranges, but you should verify current costs before you subscribe or commit to cancelling.

Note: Prices fluctuate based on promotions, your location in South Africa and currency exchange rates. Always check the exact amount in your account before you subscribe. The confirmation email you receive will show the exact charge and next billing date.

Common mistakes people make when cancelling ourtime

Cancelling a subscription seems simple, but small mistakes cost you money and frustration. We've seen users struggle with Ourtime cancellations because they didn't follow through completely or they cancelled through the wrong platform.

Mistake one: cancelling the app instead of the subscription

Deleting the Ourtime app from your phone does nothing to your subscription. Your billing continues regardless of whether you have the app installed. We frequently hear from users who deleted their app and assumed they'd cancelled, only to see a charge appear weeks later. To cancel, you must access your account settings and explicitly select "Cancel Subscription", not just remove the app.

Mistake two: not recording your cancellation confirmation

If you can't produce proof that you cancelled, you're vulnerable to billing disputes. Every time you cancel-whether through the website, app store or email-take a screenshot or save the confirmation message. If a charge appears after cancellation, your confirmation is your evidence that you acted in good faith. Without it, your bank may refuse to dispute the charge.

Mistake three: cancelling through the wrong payment platform

If you subscribed through the Apple App Store, you must cancel through Apple, not the Ourtime website. If you subscribed through Google Play, you must cancel through Google. Cancelling through the wrong platform leaves your subscription active and billing active elsewhere. Check your original confirmation email to see which platform processed your payment, then cancel through that same platform.

Mistake four: not checking your bank statement after cancellation

A cancelled subscription should stop billing immediately, but technical glitches happen. Check your bank statement 3 to 5 days after your cancellation confirmation to verify no charge appeared. If a charge did appear, contact Ourtime and your bank within 60 days of the charge to dispute it. The longer you wait, the harder it is to recover the money.

When to cancel before it's too late

Knowing your billing date is critical to avoiding unwanted charges. If your subscription renews on the 20th of the month and today is the 18th, you have 48 hours to cancel before the next charge hits. Stopee recommends setting a phone reminder for 7 days before your next billing date so you remember to cancel before the deadline passes.

Your cancellation checklist for ourtime

Use this checklist to ensure you've covered every step and won't be caught out by surprise charges.

• Find your original Ourtime confirmation email and note your billing date.
• Log into your account and confirm which subscription method you used (website, Apple, Google, etc.).
• Cancel through the correct platform using the step-by-step instructions above.
• Take a screenshot or save the cancellation confirmation.
• Note the cancellation date and your access end date.
• Uninstall the app if you no longer want it (this is optional and doesn't affect cancellation).
• Request account deletion if you want your profile removed (separate step).
• Set a reminder to check your bank statement 5 days after the cancellation confirmation.
• Verify that no charge appears on your next billing date.
• If a charge appears, contact your bank and Ourtime within 7 days to dispute it.
• Save all correspondence and keep it for 12 months for your records.

Why stopee is your best ally in cancelling ourtime

Subscription services count on inertia: the longer you delay cancelling, the more you'll pay. Ourtime relies on auto-renewal to keep subscribers who might otherwise drift away. Your job is to stay ahead of that dynamic and cancel before the next charge hits. Stopee has helped thousands of South African consumers cancel Ourtime, claim refunds and protect themselves from surprise billing. Every page on Stopee is written by cancellation specialists who know the exact traps subscription companies set and exactly how to sidestep them.

This guide covers every method to cancel Ourtime, your legal rights under South African consumer law, and exactly what to do if Ourtime refuses to honour your cancellation. Use the website cancellation method if you can; use the app store method if you must; use email or postal cancellation if you've exhausted the others. But cancel within the next 24 hours, confirm it with a screenshot, and monitor your bank account for the next billing cycle.

Stopee doesn't profit from your subscription staying active. We exist to empower you to take control of your money. If you're ready to cancel Ourtime, follow the instructions above right now. If you run into trouble, come back to Stopee, and we'll help you escalate the issue and claim what's rightfully yours. Your wallet-and your peace of mind-are worth the five minutes it takes to get this done.

Contact information and next steps

For Ourtime customer support, check your account settings or your most recent confirmation email for the current support email address. The National Consumer Commission can be reached at www.ncc.org.za or 0861 622 628 if Ourtime refuses to process your cancellation.

If you need more help cancelling any subscription in South Africa, visit Stopee.com. We provide step-by-step cancellation guides for hundreds of services, consumer rights information specific to South Africa, and direct contact addresses to speed up your cancellation request. Stopee has your back.