Manage Faceit

How to cancel your FACEIT subscription and protect your money in india

Understanding FACEIT and why you might want to cancel

FACEIT is a competitive gaming platform that connects players worldwide through matchmaking, ranked ladders, and esports tournaments for games like CS:GO and Dota 2. If you've invested in a FACEIT Premium subscription but no longer play competitively, or you've discovered the service doesn't meet your needs, you have every right to cancel-and Stopee is here to guide you through it.

The challenge isn't that cancellation is difficult; it's that FACEIT spreads your subscription across multiple payment channels, and each one has different cancellation rules. You might have bought your subscription directly on the FACEIT website, through Apple's App Store, Google Play, Steam, PayPal, or Xsolla. Cancelling on the wrong platform-or missing the refund window-can leave you paying for a service you don't use.

Why cancelling matters in india

Many Indian gamers report payment blocks or currency conversion issues when using FACEIT. If you've been charged in USD or another currency, the rupee conversion can make your subscription significantly more expensive than you expected. Cancelling quickly helps you stop unnecessary charges while you're still within refund eligibility windows.

What stopee knows about FACEIT cancellations

FACEIT's primary office is registered in London, with a Scottish legal entity (FACEIT Ltd) also on record. Importantly, FACEIT cannot cancel subscriptions purchased through third-party platforms-you must do it yourself on each platform. This guide walks you through every channel and shows you exactly where to click to get it done.

Cancellation methods by payment platform

Your cancellation process depends entirely on where you bought your subscription, so start by identifying your purchase channel.

Cancel on the FACEIT website (direct purchase)

This is the recommended method when it's an option. Direct FACEIT subscriptions are the easiest to manage because you control everything through your account dashboard.

1. Open your web browser and go to the FACEIT website (faceit.com).
2. Log in with your username and password.
   • Pro tip: If you've forgotten your password, use the "Forgot password" link before starting cancellation.
3. Click your profile icon or username in the top-right corner.
4. Select "Account Settings" or "Settings" from the dropdown menu.
5. Navigate to the "Subscriptions" or "Membership" section.
   • Look for active subscription details showing your current plan and renewal date.
6. Find the option labeled "End membership", "Cancel subscription", or "I don't want my subscription".
7. Click to confirm your cancellation.
   • FACEIT will display a confirmation message with your access end date.
   • Important: Screenshot this confirmation for your records.
8. After cancellation, your Premium benefits remain active until the end of your current paid billing period.
   • You will not be charged again at renewal.

Cancel on apple app store (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel there-FACEIT cannot do it for you.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "FACEIT" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom.
   • Apple will ask why you're cancelling; select a reason or skip this step.
6. Confirm the cancellation.
   • You'll receive an email confirmation from Apple.
   • Pro tip: Save this email as proof of cancellation.
7. Your FACEIT access on iOS ends on the expiry date shown in Apple's confirmation.

Cancel on google play store (Android)

Android subscriptions are managed through your Google account, not through FACEIT's platform.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "FACEIT" in your list of active subscriptions.
6. Tap "Cancel subscription".
7. Follow the on-screen prompts to confirm.
   • Google will show you the exact date your access ends.
   • Mark this date in your calendar.

Cancel on steam

If you bought your FACEIT subscription through your Steam account, the cancellation process happens in Steam's client.

1. Open Steam on your computer or visit steampowered.com in your browser.
2. Log in to your Steam account.
3. Click your profile name in the top-right corner.
4. Select "Account details".
5. Look for "Subscriptions and gifts" or navigate to the subscriptions section.
   • You should see your FACEIT subscription listed.
6. Click the "Manage" or "Cancel" button next to the FACEIT subscription.
7. Confirm your cancellation request.
   • Steam will email you a cancellation receipt.

Cancel via PayPal

If you linked your FACEIT subscription to PayPal, you manage the cancellation through your PayPal account.

1. Log in to your PayPal account (paypal.com).
2. Click the gear icon (Settings) in the top-right corner.
3. Select "Payments" or "My money".
4. Look for "Manage automatic payments" or "Subscriptions".
5. Find the FACEIT subscription in your list.
6. Click "Cancel" next to the subscription.
   • Warning: PayPal may ask you to confirm your cancellation again after a few seconds-check your email for a final confirmation link.
7. Your subscription stops after the current billing cycle ends.

Cancel via xsolla

Xsolla is a payment processor used by some FACEIT players, particularly in regions outside Western Europe and North America.

1. Log in to your Xsolla account (xsolla.com).
2. Navigate to "My subscriptions" or check your account dashboard.
3. Locate your FACEIT subscription.
4. Select "Cancel" or "End subscription".
5. Confirm the cancellation.
   • Xsolla will send a confirmation email to your registered address.

What happens after you cancel your FACEIT subscription

Cancellation doesn't mean instant loss of access-understanding the timeline protects you from surprise service interruptions.

Your access during the notice period

Once you cancel a FACEIT website subscription, you retain full Premium benefits until your current billing period ends. If you cancel on day 5 of a 30-day subscription, you still have 25 days of full access remaining. This grace period applies to direct FACEIT cancellations; third-party platforms (App Store, Google Play, Steam) follow their own timelines, which are typically similar.

What changes immediately after cancellation

Your account remains active, but FACEIT will not auto-renew your subscription at the next billing date. Any recurring payment instruction is removed from FACEIT's system. If you've linked a payment method, FACEIT will no longer attempt to charge it.

Account status and bans

If your account is under investigation, banned, or suspended, cancellation doesn't reverse the action. Active bans may also affect your refund eligibility-Stopee advises checking FACEIT's refund policy carefully if your account has been flagged by their anti-cheat system.

Refund eligibility and what you might recover

FACEIT's refund policy is strict but not impossible. Understanding the rules now prevents disappointment later.

When you can get a refund

FACEIT refunds depend on three factors: whether you've used the subscription (played matches), which type of subscription you bought (initial or renewal), and how long ago you purchased it.

How to request a refund

Contact FACEIT's support team through their official support portal or email. Provide your account username, the payment date, and the transaction ID (from your bank or payment processor). Be clear that you're requesting a refund and explain your reason briefly. Pro tip: Attach a screenshot of your cancellation confirmation and your payment receipt.

Special protection for EU residents in india

If you have an EU address registered on your FACEIT account, you may qualify for a statutory 14-day "cooling-off" period, even if you're currently in India. Under EU consumer law, you can request a full refund within 14 days of purchase if you haven't accessed or logged into the service. After 14 days, refunds are at FACEIT's discretion.

FACEIT pricing in india (2024-2025)

Pricing transparency is a challenge for FACEIT in the Indian market.

Current pricing availability

No confirmed FACEIT Premium subscription prices in INR have been published by FACEIT for 2024-2025. Many Indian players report that FACEIT either doesn't display prices in rupees or blocks payments entirely from Indian payment methods. When pricing is available, subscriptions are often shown in USD, EUR, or GBP, and your bank applies a conversion fee on top.

How to check your actual charges

Open your FACEIT account, log in, and check your billing history or payment methods section. You'll see the exact amount you were charged. Compare this to your bank statement to spot any currency conversions or hidden fees. If you've been charged in a foreign currency, your bank's conversion rate applies, which is often higher than the official exchange rate.

Your consumer rights in india

Indian consumer law protects you when cancelling and claiming refunds, even for digital services.

The consumer protection act and digital subscriptions

Under India's Consumer Protection Act, 2019, you have the right to cancel a subscription and seek a refund for services not rendered. If FACEIT fails to process your cancellation or refuses a legitimate refund, you can escalate your complaint to your state's Consumer Disputes Redressal Commission. Stopee recommends keeping all receipts, cancellation confirmations, and email correspondence with FACEIT as evidence.

What to do if FACEIT refuses your cancellation or refund

1. Document everything: screenshots of your account, payment receipts, cancellation requests, and FACEIT's responses.
2. Send a formal complaint to FACEIT's support email, referencing the Consumer Protection Act and your right to cancel.
3. If FACEIT doesn't respond within 7 days, file a complaint with the National Consumer Helpline (1800-11-4000, toll-free in India) or your state's Consumer Disputes Redressal Commission.
4. Provide all documentation to the commission; they can order FACEIT to refund you and pay compensation for deficiency of service.

Payment disputes with your bank

If FACEIT continues charging your card after cancellation, contact your bank or credit card issuer immediately and request a chargeback. Your bank can reverse unauthorized charges within a set timeframe. Pro tip: File a complaint with the Reserve Bank of India's (RBI) Integrated Ombudsman Scheme if your bank doesn't help.

Common mistakes when cancelling FACEIT

Cancellation feels straightforward until you make a misstep. Here's where most players go wrong.

Cancelling on the wrong platform

This is the biggest trap. If you bought your subscription on Google Play but try to cancel it on the FACEIT website, nothing happens-your subscription keeps auto-renewing on Google Play. Always cancel on the exact platform where you made the purchase. If you're unsure, check your email for your original purchase receipt; it will show which payment channel was used.

Assuming cancellation means immediate access loss

You don't lose access the moment you click "cancel." You retain full Premium benefits through the end of your paid period. Many players panic and think they've made a mistake, but the grace period is intentional. Stay calm and mark your access expiry date in your calendar.

Missing the refund window

FACEIT's refund window is only 30 days from payment for most subscriptions. If you wait 45 days to request a refund, you'll be denied. Submit your refund request immediately after cancellation if you're eligible. Pro tip: Contact support within the first week of purchase or renewal to maximize your chances.

Not taking screenshots of confirmations

Screenshot every confirmation message-from FACEIT, Apple, Google, Steam, or PayPal. If FACEIT or a third-party platform later claims you never cancelled, a screenshot is your proof. Digital services often lack paper trails, so your screenshots become your receipt.

Paying through a third party without linking your account

If you bought a gift subscription or paid through someone else's account, you won't be able to cancel it yourself. Only the original purchaser (or the account holder on the platform) can cancel. If this applies to you, ask the original purchaser to handle the cancellation, or contact FACEIT support and explain the situation.

Before you cancel: should you really quit FACEIT?

Sometimes cancellation isn't the answer-sometimes it's a pause or a different plan tier. Before you take action, consider these questions.

Reasons to keep your subscription

If you play CS:GO or Dota 2 regularly, FACEIT Premium unlocks ranked ladders, anti-cheat protection, and tournament access. For competitive players, this remains the gold standard. If you're not playing now but plan to return in a few months, you might pause instead of cancel-contact FACEIT support to ask about account suspension options.

Reasons to cancel immediately

You should cancel if you've stopped playing competitively, if payment issues persist, or if you've found a better platform. If you're only paying for Premium features you don't use, cancellation is the right move. Stopee advises cancelling if you're also experiencing technical issues or poor customer support-don't pay for a service that doesn't deliver.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly.

Contact FACEIT for support during cancellation

If you encounter problems during cancellation, FACEIT's support team can help, though response times vary.

How to reach FACEIT support

Visit the FACEIT support portal at support.faceit.com or email their general support address listed on their website. When you contact them, provide your username, the platform where you purchased your subscription, and your issue clearly. Mention that you need to cancel your subscription and ask for direct confirmation once it's processed.

Pro tip: Support typically responds within 2-5 business days. If you don't receive a response after a week, follow up with a second email referencing your first message.

Escalation if FACEIT doesn't respond

If FACEIT's support doesn't help or refuses to process your cancellation, contact the platform where you made the payment. Apple, Google, Steam, PayPal, and Xsolla all have their own customer service teams who can investigate disputes and enforce cancellations on their end. Stopee recommends going this route if FACEIT becomes unresponsive.

Protecting yourself after cancellation

Your job isn't finished once you've clicked "cancel." Here's how to ensure FACEIT doesn't continue charging you.

Monitor your statements for 2-3 billing cycles

Check your bank statement and payment app regularly for the next 60 days. If FACEIT charges you again after cancellation, immediately contact your bank and file a chargeback. Keep records of these attempted charges-they prove the cancellation didn't work and strengthen any future complaint.

Check your FACEIT account one week before the expiry date

Log back into FACEIT and verify that your subscription status shows as "cancelled" or "expired." If it still shows as "active" or "renewing," contact support immediately. Don't wait until after the expiry date to catch this issue.

Remove payment methods if you don't plan to return

If you've decided to quit FACEIT for good, delete any saved payment methods from your FACEIT account. This prevents accidental re-subscription if you accidentally click "upgrade" or if FACEIT's system glitches.

Summary: your path forward

Cancelling FACEIT is straightforward when you know which platform to use and what timeline to follow. Start by identifying where you bought your subscription, cancel on that exact platform, screenshot your confirmation, and monitor your bank account. If you're refund-eligible, submit your request within 30 days. If FACEIT refuses to cooperate, India's consumer protection laws are on your side-the National Consumer Helpline and your state's Redressal Commission can enforce your rights.

Stopee has helped thousands of consumers cancel subscriptions and recover money they didn't owe. Your subscription should work for you, not against you. If FACEIT Premium no longer delivers value, cancelling is the smart choice. Whether you're stepping away from competitive gaming or switching to a different platform, Stopee is here to ensure the cancellation process is fast, transparent, and successful. Take action today, keep your proof, and reclaim control of your gaming budget.